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How to Filter Contacts by Email Statistics

Filter contacts by email stats in GHL Customer Care using date ranges, sending type, and smart filters to refine segments, boost engagement, and improve deliverability.

3 min read720 words8 explained imagesUpdated Tue, 5 May at 1:10 AM
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On this page
  1. What is Filtering Contacts by Email Stats?
  2. Key Benefits of Filtering Contacts by Email Stats
  3. How To Filter Contacts by Email Statistics
  4. Log In to Your Sub-Account
  5. Open Email Analytics
  6. Review Email Metrics
  7. Set a Date Range
  8. Choose an Email Source
  9. Select an Email Source Name
  10. Click a Metric to View Matching Contacts
  11. Paginate, Adjust & Refresh
  12. Drill Into a Contact Record
  13. Frequently Asked Questions
Email Analytics

Filter Contacts by Email Statistics

Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results.

LC Email Sub-Accounts Only

Contact-level Email Analytics filtering is available only for LC Email sub-accounts. Non-LC providers do not support this feature.

What is Filtering Contacts by Email Stats?

Email Stat Filtering focuses on contact-level analytics in GHL Customer Care. Sub-accounts can filter contacts by email performance metrics (e.g., Opened, Clicked, Bounced) to understand engagement and take action at the individual contact level.

Instead of sifting through campaign summaries, you jump straight to the people who opened, clicked, bounced, or complained — making segmentation, re-engagement, and list cleanup dramatically faster.

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Key Benefits of Filtering Contacts by Email Stats

Targeted Engagement

Build segments from real metrics (Opened/Clicked) to tailor follow-ups and lift conversions.

List Hygiene

Identify Bounced, Complained, or Failed contacts quickly to protect sender reputation.

Flexible Time Windows

Date filters reveal performance within precise campaign or testing periods.

Sending Type Control

Filter by Bulk, Campaign, or Workflow to isolate the source of results.

How To Filter Contacts by Email Statistics

Follow the steps below to ensure your filters return precise results so you can confidently analyze contact-level engagement.

1Log In to Your Sub-Account

Sign in to the sub-account where you want to analyze contact-level email performance.

2Open Email Analytics

Navigate to Settings → Email Services → Email Analytics.

Open Email Analytics (image 1 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Open Email Analytics" section of "How to Filter Contacts by Email Statistics". This animation appears in the "Open Email Analytics" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 1 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

3Review Email Metrics

Review the available Email Metrics at the top of the page:
Note: Email Analytics will only fetch data for Leadconnector

Sent Delivered Opened Clicked Complained Bounced Unsubscribed Failed
Review Email Metrics (image 2 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Review Email Metrics" section of "How to Filter Contacts by Email Statistics". This screenshot appears in the "Review Email Metrics" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 2 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

4Set a Date Range

Use the Date Range picker to define your analysis window so metrics reflect the exact period you care about.

Set a Date Range (image 3 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Set a Date Range" section of "How to Filter Contacts by Email Statistics". This screenshot appears in the "Set a Date Range" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 3 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

5Choose an Email Source

Click Filters and select Email Source, then pick one of the following sending types:

  • Campaign — marketing sends dispatched from Campaigns
  • Workflow — automated emails triggered by a workflow step
  • Bulk Request — one-off bulk sends to a contact list
Choose an Email Source (image 4 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Choose an Email Source" section of "How to Filter Contacts by Email Statistics". This screenshot appears in the "Choose an Email Source" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 4 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

6Select an Email Source Name

Pick the Email Source Name — the specific campaign, workflow, or bulk send you want to analyze.

?

Source Name is required. If you skip this step, no results will return even after selecting an Email Source type.

Select an Email Source Name (image 5 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Select an Email Source Name" section of "How to Filter Contacts by Email Statistics". This screenshot appears in the "Select an Email Source Name" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 5 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

7Click a Metric to View Matching Contacts

Click any metric box (e.g., Delivered) to open the contact list that matches that metric for the selected source and date range.

Click a Metric to View Matching Contacts (image 6 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Click a Metric to View Matching Contacts" section of "How to Filter Contacts by Email Statistics". This screenshot appears in the "Click a Metric to View Matching Contacts" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 6 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

8Paginate, Adjust & Refresh

Use Pagination (20/50/100 per page), tweak the Date Range, and hit Refresh to re-pull the list whenever you change filters.

Paginate, Adjust & Refresh (image 7 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Paginate, Adjust & Refresh" section of "How to Filter Contacts by Email Statistics". This screenshot appears in the "Paginate, Adjust & Refresh" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 7 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

9Drill Into a Contact Record

Click any contact to open the full Contact record for deeper context, notes, or follow-up actions.

Drill Into a Contact Record (image 8 of 8) What this shows Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. What this shows Illustrates the "Drill Into a Contact Record" section of "How to Filter Contacts by Email Statistics". This screenshot appears in the "Drill Into a Contact Record" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. Image 8 of 8
Fields in this part of the guide 2 Key Benefits of Filtering Contacts by Email Stats3 How To Filter Contacts by Email Statistics4 Frequently Asked Questions5 Related ArticlesCampaign — marketing sends dispatched from CampaignsWorkflow — automated emails triggered by a workflow stepBulk Request — one-off bulk sends to a contact list
Buttons and menus referenced only for LC Email sub-accountscontact-level analyticsOpenedClickedBouncedBulkCampaignWorkflowsub-accountEmail MetricsDate RangeFilters
All 5 steps in this procedure
  1. 1 What is Filtering Contacts by Email Stats?
  2. 2 Key Benefits of Filtering Contacts by Email Stats
  3. 3 How To Filter Contacts by Email Statistics
  4. 4 Frequently Asked Questions
  5. 5 Related Articles

Frequently Asked Questions

Q: Why don't I see results after choosing a Campaign in Filters?

You must also select a Source Name (the specific campaign) and verify that the campaign was actually executed. Without a Source Name, the filter returns no results.

Q: Can I filter multiple campaigns or workflows at once?

You can select all or one source type, but multiple source names within that selected type are supported.

Q: Do opens and clicks require tracking?

Yes. If link tracking or open tracking is disabled, the Opened and Clicked metrics may be incomplete or missing.

Q: What's the difference between Bounced, Failed, and Complained?

  • Bounced — rejected by the recipient's mail server.
  • Failed — send error occurred before any delivery attempt.
  • Complained — recipient marked the email as spam.

Q: Where do I change the date window?

Use the Date Range picker at the top of Email Analytics, then click Refresh to apply the updated window.

Q: Can non-LC providers use contact-level Email Analytics filtering?

No. Contact-level Email Analytics filtering is available only for LC Email sub-accounts.

Frequently asked questions

What is Filtering Contacts by Email Stats?
Email Stat Filtering focuses on contact-level analytics in GHL Customer Care. Sub-accounts can filter contacts by email performance metrics (e.g., Opened , Clicked , Bounced ) to understand engagement and take action at the individual contact level. Instead of sifting through campaign summaries, you jump straight to the people who opened, clicked, bounced, or complained — making segmentation, re-engagement, and list cleanup dramatically faster.

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