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Sending Priority - From Name & Address
Email Configuration Sender Email Priority & Configuration Understand which sender email your contacts will see — and where to configure it for manual emails, automated emails, and workflows. Heads up Workflows are now…
5 min16Email Services Configuration - Reply & Forward Settings
Email Services Reply & Forwarding Addresses Configure forwarding, reply-to, BCC, and reply tracking settings for your GHL Customer Care email service. Table of Contents 1. Forwarding Address 2. Reply Address 3. BCC…
4 min11List of all outgoing system generated emails
Email Reference List of All Outgoing System Emails A complete reference of every system-generated email — what it is, what triggers it, and how to disable it where possible. What You'll Learn Every outgoing system…
5 min30How to Filter Contacts by Email Statistics
Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then…
3 min8Introducing Enhanced Sub-Account Filtering: Manage Email Providers with Ease!
Agency · Email Management Filter Sub-Accounts by Email Provider Quickly find and bulk-manage sub-accounts by their email provider, domain, and verification status — all from one agency view. What's New Agency users can…
3 min1Bot Detection Preventing Statistics Increment and Automation Execution
Email Deliverability Bot Detection: Preventing Statistics Increment & Automation Execution Keep your email engagement metrics honest. This feature identifies bot-driven opens and clicks and stops them from inflating…
1 min1Enhanced Email Verification for Campaigns!
Email Compliance Verify Your From Email Address Before Sending Campaigns A short OTP-based check that protects your sender reputation and prevents anyone from spoofing your email address. What Changed Previously, From…
3 min3AI Schedule for Smarter Email Timing (Smart Send Time Optimization)
Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to…
5 min8Email AI (Beta 2.0) — Create On-Brand Emails Faster
Email · What's New Email AI (Beta 2.0) Generate on-brand emails in minutes with guided prompts, Brand Board styling, and conversational edits. Labs Feature This feature is currently in Labs. To enable it, go to…
5 min8Email Blocking for Invalid or Restricted Recipient Domains
Email Security Restricted Domain Blocking for Outbound Emails A pre-send validation that blocks emails to invalid or restricted recipient domains — protecting your deliverability and reducing security risk. What You'll…
3 min2Domain Removal Blocked Due to Active Campaign Assignment
Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What…
2 min6How to Set Up Click & Open Tracking for Mailgun
Email Deliverability How to Set Up Click & Open Tracking for Mailgun Configure Mailgun webhooks and domain tracking to see accurate click and open rate statistics in your CRM. What You'll Learn This guide walks you…
5 min2LC Email: Email Service Agency UI
EMAIL DELIVERABILITY Email Services Dashboard Monitor domain health and sub-account email performance — all in one place. What You'll Learn The Email Services dashboard gives agencies full visibility into their domain…
5 min10How to Add Your Own Email Service (MailGun) in Agency
Email Infrastructure How to Add Your Own Email Service (Mailgun) in Agency Connect your own Mailgun account to the platform so your agency sends email through your infrastructure — with your own reputation, domain, and…
4 min2Auto-Enable Email DND When a Contact's Email Bounces
Workflow Automation Auto-Enable Email DND When a Contact's Email Bounces Use the Email Events trigger and the DND Contact action together to automatically stop sending to bounced addresses. What You'll Learn This…
5 min2Email AI - Smart Countdown Timer Creation
Email Marketing Email AI Smart Countdown Timer Creation Automatically detect time-sensitive campaigns and add live countdown timers to boost urgency and drive conversions. What You'll Learn Email AI recognizes when…
8 min8Email AI Access for Agency Users Across Locations
Agency users can now access Email AI across locations, even when Email AI is disabled for location users in a specific location. This makes it easier for agencies to create and manage Email AI templates directly where…
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