Complete Guide to Creating Webinars in GHL Customer Care
Learn how to create live and on-demand webinars in GHL Customer Care, including webinar setup, cloning, scheduling, templates, reminders, and automations.
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Live webinars are scheduled events that attendees join at a specific date and time.
Use live webinars for:
Product launches
Live training
Q&A sessions
Workshops
Coaching sessions
On-Demand Webinars
On-demand webinars use pre-recorded video content that attendees can watch anytime after registration.
Use on-demand webinars for:
Evergreen lead generation
Automated sales funnels
Training libraries
Self-paced education
Key Features and Benefits
GHL Customer Care webinars include:
Live and on-demand webinar support
Pre-built webinar funnel templates
Registration and confirmation pages
CRM lead capture integration
Automated reminders and follow-ups
Webinar cloning and reusable templates
Workflow automation support
Create a Live Webinar
Navigate to:
Sites → Webinars → New Webinar Funnel
Select: Live Webinar
Step 1: Webinar Details
Required fields:
Webinar Name
Timezone
Date
Time
Validation prevents webinars from being created with incomplete information.
Step 1: Webinar Details (image 1 of 3)What this shows Validation prevents webinars from being created with incomplete information.What this showsIllustrates the "Step 1: Webinar Details" section of "Complete Guide to Creating Webinars in GHL Customer Care".This screenshot appears in the "Step 1: Webinar Details" section of "Complete Guide to Creating Webinars in GHL Customer Care". The text alongside this image reads: Validation prevents webinars from being created with incomplete information. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Place the live webinar setup screenshot directly below this section.Image 1 of 3What this coversValidation prevents webinars from being created with incomplete information.
Fields in this part of the guideRequired webinar fieldsImproved date/time/timezone pickersWebinar setup validation
Next stepPlace the live webinar setup screenshot directly below this section.All 3 steps in this procedure
Required webinar fields
Improved date/time/timezone pickers
Webinar setup validation
Place the live webinar setup screenshot directly below this section.
This screenshot demonstrates:
Required webinar fields
Improved date/time/timezone pickers
Webinar setup validation
Webinar Setup Improvements
The webinar setup flow now includes:
Improved date and time pickers
Better timezone selection
Required field validation
Auto-saving webinar entries
These improvements help reduce scheduling errors during webinar creation.
Step 2: Select Registration Form
Choose a form from: Sites → Forms
Registration forms can:
Capture attendee information
Trigger workflows
Start reminder automations
Sync leads into the CRM
Step 3: Add Webinar Link
Add your webinar streaming URL.
Supported platforms include:
Zoom
YouTube Live
WebinarJam
Custom webinar links
Step 4: Select Webinar Template
Choose from pre-built webinar funnel templates or build your own.
Templates typically include:
Registration page
Confirmation page
Broadcast page
Webinar Templates and Funnel Pages
Webinar funnels automatically generate webinar pages for attendee registration and viewing.
Pages may include:
Webinar Registration
Webinar Confirmation
Webinar Broadcast
Webinar Templates and Funnel Pages (image 2 of 3)What this shows Webinar Registration Webinar Confirmation Webinar BroadcastWhat this showsIllustrates the "Webinar Templates and Funnel Pages" section of "Complete Guide to Creating Webinars in GHL Customer Care".This screenshot appears in the "Webinar Templates and Funnel Pages" section of "Complete Guide to Creating Webinars in GHL Customer Care". The text alongside this image reads: Webinar Registration Webinar Confirmation Webinar Broadcast. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: Place the webinar funnel pages screenshot directly below this section.Image 2 of 3What this coversWebinar Registration Webinar Confirmation Webinar Broadcast
Fields in this part of the guideWebinar funnel pagesRegistration pageConfirmation pageBroadcast page
Next stepPlace the webinar funnel pages screenshot directly below this section.All 4 steps in this procedure
Webinar funnel pages
Registration page
Confirmation page
Broadcast page
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This screenshot demonstrates:
Webinar funnel pages
Registration page
Confirmation page
Broadcast page
Create an On-Demand Webinar
Select: On-Demand Webinar
Required Fields
On-demand webinars require:
Webinar Name
Webinar Video or Link
Date, time, and timezone are not required for on-demand webinars.
Upload Webinar Video
Upload a pre-recorded webinar video or select media from your library.
Supported formats include:
MP4
MOV
AVI
Webinar Cloning
GHL Customer Care allows users to clone existing webinars for faster setup and reuse.
When cloning a webinar, users can now:
Edit webinar date
Edit webinar time
Reuse webinar templates and settings
This helps simplify recurring webinar scheduling.
Webinar Cloning (image 3 of 3)What this shows This helps simplify recurring webinar scheduling.What this showsIllustrates the "Webinar Cloning" section of "Complete Guide to Creating Webinars in GHL Customer Care".This screenshot appears in the "Webinar Cloning" section of "Complete Guide to Creating Webinars in GHL Customer Care". The text alongside this image reads: This helps simplify recurring webinar scheduling. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Place the webinar cloning screenshot directly below this section.Image 3 of 3What this coversThis helps simplify recurring webinar scheduling.
Fields in this part of the guideClone Webinar modalEditable date and time fieldsWebinar duplication workflow
Next stepPlace the webinar cloning screenshot directly below this section.All 3 steps in this procedure
Clone Webinar modal
Editable date and time fields
Webinar duplication workflow
Place the webinar cloning screenshot directly below this section.
This screenshot demonstrates:
Clone Webinar modal
Editable date and time fields
Webinar duplication workflow
Webinar Automations and Reminders
Webinar funnels support built-in workflow automation.
Common automations include:
Registration confirmations
Reminder emails and SMS
Webinar follow-ups
Replay delivery
Post-webinar nurture campaigns
Typical reminder timing:
24 hours before
1 hour before
10 minutes before
Improved Webinar Tooltips
Webinar setup tooltips now provide clearer guidance during webinar creation.
If tooltip content fails to load, fallback guidance is displayed automatically to help reduce setup confusion.
Best Practices
Live Webinars
Test webinar links before launch
Schedule with timezone awareness
Promote early
Prepare backup streaming options
Encourage attendee interaction
On-Demand Webinars
Use high-quality recordings
Keep webinars concise
Refresh content regularly
Organize media library assets
Webinar Automations
Enable reminder workflows
Personalize messages using merge fields
Add replay and follow-up sequences
Test automations before publishing
Troubleshooting
Live Webinar Issues
Webinar link not working
Verify the webinar URL before publishing.
Incorrect timezone
Double-check webinar timezone selection during setup.
On-Demand Webinar Issues
Video upload failed
Verify file format and upload size.
Poor video quality
Upload higher resolution media files.
General Webinar Issues
Webinar not saving
Verify all required fields are completed.
Registration form not working
Confirm form integration and workflow setup.
Frequently Asked Questions
Q: What fields are required for live webinars? A: Live webinars require a title, date, time, timezone, and webinar link or video.
Q: What fields are required for on-demand webinars? A: On-demand webinars require a webinar title and video or webinar link.
Q: Can webinar dates and times be edited during cloning? A: Yes. Webinar date and time can now be updated during the cloning process.
Q: Do webinar entries save automatically? A: Yes. Webinar entries are auto-saved and appear immediately in the webinar list.
Q: Can webinar registrations trigger workflows? A: Yes. Webinar forms can trigger workflows for reminders, follow-ups, tagging, and CRM updates.
