Reputation - Breaking Down the Reputation Overview Dashboard
In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-accounts Reputation > Overview tab
2 min read463 words11 explained imagesUpdated Wed, 29 Jul at 1:40 AM
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In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-account's Reputation > Overview tab
Figure 1What this shows In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves.What this showsIllustrates "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-account's Reputation > Overview tab. The navigation path used here is Reputation > Overview. Immediately after, the guide continues: Invite Goals: Reviews Received: Online Listings (when applicable): Avg Rating: Sentiment: Invite Trends: Review Trends: Latest Review Requests: Latest Review.Path: Reputation > OverviewImage 1 of 11What this coversIn this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-account's Reputation > Overview tab
Buttons and menus referencedReputation > Overview tab
What you need to know before continuing with this article:
You can filter a given time period by clicking on the 3 dots within each section
What you need to know before continuing with this article: (image 2 of 11)What this shows You can filter a given time period by clicking on the 3 dots within each sectionWhat this showsIllustrates the "What you need to know before continuing with this article:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This animation appears in the "What you need to know before continuing with this article:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: You can filter a given time period by clicking on the 3 dots within each section. Immediately after, the guide continues: The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved.Image 2 of 11What this coversYou can filter a given time period by clicking on the 3 dots within each sectionNext stepThe 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved.
Invite Goals:
The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved.
Reviews Received:
The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile.
Reviews Received: (image 3 of 11)What this shows The number of reviews received is based on the time filter selected.What this showsIllustrates the "Reviews Received:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Reviews Received:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile. Immediately after, the guide continues: In order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the sub-account settings > integrations.Image 3 of 11What this coversThe number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile.
Buttons and menus referencedsub-account settings > integrations
Next stepIn order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the sub-account settings > integrations
In order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the sub-account settings > integrations
Online Listings (when applicable):
If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner
Online Listings (when applicable): (image 4 of 11)What this shows If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here.What this showsIllustrates the "Online Listings (when applicable):" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Online Listings (when applicable):" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner. Immediately after, the guide continues: To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!).Image 4 of 11What to clickIf Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner
Buttons and menus referenced"View Status"Agency users!
Next stepTo manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!)
To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!)
Online Listings (when applicable): (image 5 of 11)What this shows To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!)What this showsIllustrates the "Online Listings (when applicable):" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Online Listings (when applicable):" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!). Immediately after, the guide continues: Online Listing Overview & Setup Doc.Image 5 of 11What to clickTo manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!)
Buttons and menus referenced"View Status"Agency users!
This is the total amount of reviews divided but the total amount of stars given within the given time filter.
Avg Rating: (image 6 of 11)What this shows This is the total amount of reviews divided but the total amount of stars given within the given time filter.What this showsIllustrates the "Avg Rating:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Avg Rating:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: This is the total amount of reviews divided but the total amount of stars given within the given time filter. Immediately after, the guide continues: Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment….Image 6 of 11What this coversThis is the total amount of reviews divided but the total amount of stars given within the given time filter.Next stepSentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: - **4 or 5 stars:** Positive - **3 stars:** Neutral - **1 or 2 stars:** Negative Historical reviews have also been rescored. Sentiment trends, heatmaps, and breakdowns reflect the improved scoring for both past and new reviews.
Sentiment:
Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: - **4 or 5 stars:** Positive - **3 stars:** Neutral - **1 or 2 stars:** Negative Historical reviews have also been rescored. Sentiment trends, heatmaps, and breakdowns reflect the improved scoring for both past and new reviews.
Sentiment: (image 7 of 11)What this shows Sentiment Sentiment helps you understand how customers feel about your business or service.What this showsIllustrates the "Sentiment:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Sentiment:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: -…. Immediately after, the guide continues: The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.Image 7 of 11What this coversSentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: - **4 or 5 stars:** Positive - **3 stars:** Neutral - **1 or 2 stars:** Negative Historical reviews have also been rescored. Sentiment trends, heatmaps, and breakdowns reflect the improved scoring for both past and new reviews.Next stepThe total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.
Invite Trends:
The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.
Invite Trends: (image 8 of 11)What this shows The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.What this showsIllustrates the "Invite Trends:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Invite Trends:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame. Immediately after, the guide continues: Visual bar graph of reviews received by the system month over month.Image 8 of 11What this coversThe total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.Next stepVisual bar graph of reviews received by the system month over month.
Review Trends:
Visual bar graph of reviews received by the system month over month.
Review Trends: (image 9 of 11)What this shows Visual bar graph of reviews received by the system month over month.What this showsIllustrates the "Review Trends:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Review Trends:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: Visual bar graph of reviews received by the system month over month. Immediately after, the guide continues: This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent.Image 9 of 11What this coversVisual bar graph of reviews received by the system month over month.Next stepThis includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent.
Latest Review Requests:
This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent.
Latest Review Requests: (image 10 of 11)What this shows This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent.What this showsIllustrates the "Latest Review Requests:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Latest Review Requests:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent. Immediately after, the guide continues: This section lists the business's most recent reviews, the contact that left Facebook and Google.Image 10 of 11What this coversThis includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent.Next stepThis section lists the business's most recent reviews, the contact that left Facebook and Google
Latest Review:
This section lists the business's most recent reviews, the contact that left Facebook and Google
Latest Review: (image 11 of 11)What this shows This section lists the business's most recent reviews, the contact that left Facebook and GoogleWhat this showsIllustrates the "Latest Review:" section of "Reputation - Breaking Down the Reputation Overview Dashboard".This screenshot appears in the "Latest Review:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: This section lists the business's most recent reviews, the contact that left Facebook and Google. Immediately after, the guide continues: How to Dispute a Google Review and Check on the Dispute Status.Image 11 of 11What this coversThis section lists the business's most recent reviews, the contact that left Facebook and GoogleNext stepHow to Dispute a Google Review and Check on the Dispute Status
