# Reputation - Breaking Down the Reputation Overview Dashboard > In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-accounts Reputation > Overview tab - Source: https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/reputation-breaking-down-the-reputation-overview-dashboard - Section: Reputation Management & Reviews / Review Requests - Reading time: 2 min - Images: 11, each explained below - Modified on Wed, 29 Jul at 1:40 AM --- In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-account's **Reputation > Overview tab** ![Figure 1](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253416166/original/rDjZx_HPxxQ4-dgJfa2zjALHki7yVAaUgQ.png) **Figure 1** This screenshot appears in "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-account's Reputation > Overview tab. The navigation path used here is Reputation > Overview. Immediately after, the guide continues: Invite Goals: Reviews Received: Online Listings (when applicable): Avg Rating: Sentiment: Invite Trends: Review Trends: Latest Review Requests: Latest Review. - Path: Reputation > Overview - What this covers: In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-account's Reputation > Overview tab - Controls: Reputation > Overview tab - Next: Invite Goals: Reviews Received: Online Listings (when applicable): Avg Rating: Sentiment: Invite Trends: Review Trends: Latest Review Requests: Latest Review: #### **Covered in this article:** #### [**What you need to know before continuing with this article:**](#what-you-need-to-know-before-continuing-with-this-article) - [Invite Goals:](#invite-goals) - [Reviews Received:](#reviews-received) - [Online Listings (when applicable):](#online-listings-when-applicable) - [Avg Rating:](#avg-rating) - [Sentiment:](#sentiment) - [Invite Trends:](#invite-trends) - [Review Trends:](#review-trends) - [Latest Review Requests:](#latest-review-requests) - [Latest Review:](#latest-review) --- ## **What you need to know before continuing with this article:** You can filter a given time period by clicking on the 3 dots within each section ![What you need to know before continuing with this article: (image 2 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253245654/original/sGDDdeNj8bzv-P4kXrnt6gmULy087MhanA.gif) **What you need to know before continuing with this article: (image 2 of 11)** This animation appears in the "What you need to know before continuing with this article:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: You can filter a given time period by clicking on the 3 dots within each section. Immediately after, the guide continues: The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved. - What this covers: You can filter a given time period by clicking on the 3 dots within each section - Next: The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved. --- ## Invite Goals: The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved.  --- ## Reviews Received: The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile. ![Reviews Received: (image 3 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253431991/original/8DXMtoP951Om23lbtIjF5cxU7_q38RaFjQ.png) **Reviews Received: (image 3 of 11)** This screenshot appears in the "Reviews Received:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile. Immediately after, the guide continues: In order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the sub-account settings > integrations. - What this covers: The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile. - Controls: sub-account settings > integrations - Next: In order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the sub-account settings > integrations In order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the **sub-account settings > integrations** --- ## Online Listings (when applicable): If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the **"View Status"** text located in the top right-hand corner ![Online Listings (when applicable): (image 4 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253432156/original/CpZ4BwKrPj6s8eroG7FFJf3XeujTecu05A.png) **Online Listings (when applicable): (image 4 of 11)** This screenshot appears in the "Online Listings (when applicable):" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner. Immediately after, the guide continues: To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!). - What to click: If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner - Controls: "View Status", Agency users! - Next: To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!) To manage your subaccount listings please click the "manage listings" button _(The Manage Listing option is only visible to **Agency users!**)_ ![Online Listings (when applicable): (image 5 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253248037/original/MLwLJ3LakKaR8dCMPUgB75FFB0_LOLtJ0g.png) **Online Listings (when applicable): (image 5 of 11)** This screenshot appears in the "Online Listings (when applicable):" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!). Immediately after, the guide continues: Online Listing Overview & Setup Doc. - What to click: To manage your subaccount listings please click the "manage listings" button (The Manage Listing option is only visible to Agency users!) - Controls: "View Status", Agency users! - Next: Online Listing Overview & Setup Doc **Related articles:** [Online Listing Overview & Setup Doc](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/online-listing-overview-setup-doc) [How to deploy Yext directly without charging the client?](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/deploy-listings-without-directly-charging-the-client) --- ## Avg Rating: This is the total amount of reviews divided but the total amount of stars given within the given time filter.  ![Avg Rating: (image 6 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253432321/original/POC8wfppJtVszItCwzt8PI_jW5JCoeTdSQ.png) **Avg Rating: (image 6 of 11)** This screenshot appears in the "Avg Rating:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: This is the total amount of reviews divided but the total amount of stars given within the given time filter. Immediately after, the guide continues: Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment…. - What this covers: This is the total amount of reviews divided but the total amount of stars given within the given time filter. - Next: Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: - **4 or 5 stars:** Positive - **3 stars:** Neutral - **1 or 2 stars:** Negative Historical reviews have also been rescored. Sentiment trends, heatmaps, and breakdowns reflect the improved scoring for both past and new reviews. --- ## Sentiment: Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: \- \*\*4 or 5 stars:\*\* Positive \- \*\*3 stars:\*\* Neutral \- \*\*1 or 2 stars:\*\* Negative Historical reviews have also been rescored. Sentiment trends, heatmaps, and breakdowns reflect the improved scoring for both past and new reviews. ![Sentiment: (image 7 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253432501/original/C2wZteezDfJ2eK7IANtCwI7whaouxX0xlQ.png) **Sentiment: (image 7 of 11)** This screenshot appears in the "Sentiment:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: -…. Immediately after, the guide continues: The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame. - What this covers: Sentiment Sentiment helps you understand how customers feel about your business or service. GHL Customer Care uses a large language model to classify written reviews as Positive, Neutral, or Negative. For reviews without a written comment, GHL Customer Care determines sentiment from the star rating: - **4 or 5 stars:** Positive - **3 stars:** Neutral - **1 or 2 stars:** Negative Historical reviews have also been rescored. Sentiment trends, heatmaps, and breakdowns reflect the improved scoring for both past and new reviews. - Next: The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame. --- ## Invite Trends: The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame. ![Invite Trends: (image 8 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253432735/original/bScdgLNB5B2e_1JyARHJl6Yxe9o4n95byg.png) **Invite Trends: (image 8 of 11)** This screenshot appears in the "Invite Trends:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame. Immediately after, the guide continues: Visual bar graph of reviews received by the system month over month. - What this covers: The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame. - Next: Visual bar graph of reviews received by the system month over month. --- ## Review Trends: Visual bar graph of reviews received by the system month over month. ![Review Trends: (image 9 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253433368/original/HjxdjG3Kz28hp20hz5x3v_lF_GxVsAJFZQ.png) **Review Trends: (image 9 of 11)** This screenshot appears in the "Review Trends:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: Visual bar graph of reviews received by the system month over month. Immediately after, the guide continues: This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent. - What this covers: Visual bar graph of reviews received by the system month over month. - Next: This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent. --- ## Latest Review Requests: This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent. ![Latest Review Requests: (image 10 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253433559/original/7n3pxGa0VDEiMCJjGDLhoQx1o6o_o7uD_Q.png) **Latest Review Requests: (image 10 of 11)** This screenshot appears in the "Latest Review Requests:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent. Immediately after, the guide continues: This section lists the business's most recent reviews, the contact that left Facebook and Google. - What this covers: This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent. - Next: This section lists the business's most recent reviews, the contact that left Facebook and Google --- ## Latest Review: This section lists the business's most recent reviews, the contact that left Facebook and Google ![Latest Review: (image 11 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253433913/original/8ApNMf9wdsk9p4osCkY09T2zrxxEeNSgjA.png) **Latest Review: (image 11 of 11)** This screenshot appears in the "Latest Review:" section of "Reputation - Breaking Down the Reputation Overview Dashboard". The text alongside this image reads: This section lists the business's most recent reviews, the contact that left Facebook and Google. Immediately after, the guide continues: How to Dispute a Google Review and Check on the Dispute Status. - What this covers: This section lists the business's most recent reviews, the contact that left Facebook and Google - Next: How to Dispute a Google Review and Check on the Dispute Status #### **Related articles:** [How to Dispute a Google Review and Check on the Dispute Status](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-dispute-a-google-review-and-check-on-the-dispute-status) [How to Send Review Requests](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-review-requests) Reputation - Breaking Down the Reviews Tab [Reputation Management - Customizing & Displaying the Review Widget](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/reputation-management-customizing-displaying-the-review-widget) [Getting Started with Reviews AI Agents](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/getting-started-with-reviews-ai-agents) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com