Attach up to five JPG/PNG images (≤5 MB each) to GHL Customer Care review requests via Email and SMS to add context, boost response rates, and strengthen social proof.
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Showcase your work by adding real‑world photos, like before‑and‑after shots, to GHL Customer Care review requests. Visual context helps customers recall results, increases response rates, and strengthens social proof.
Attach photos to review requests from the Send Review Request modal in Reputation. Upload up to five images per request to add real‑world context, like before‑and‑after shots, that reinforces the results you delivered.
The images are sent with the message and appear in the contact’s Conversations thread for your team to reference. Customers can use these photos in their reviews as well, improving review quality and credibility!
Key Benefits of Adding Images to Review Requests
Personalization: Add job‑specific visuals that make each request feel unique.
Higher Engagement: Images help customers recall the work, increasing the chance they click the review link.
Trust & Credibility: Real photos validate quality and create stronger social proof.
Channel Flexibility: Use the same images for Email and/or SMS in one send.
Easy to Use: Upload up to five photos directly from the review request modal
Supported Channels
Use the guide below to confirm which channels support image attachments. This helps you choose the right delivery method and keep expectations clear across your team:
Email (Supported): Photos display below the email content as file attachments.
SMS (Supported): Images sent as message attachments.
WhatsApp (Not Supported): WhatsApp review requests cannot include image attachments.
Important: Adding photos to review requests is not yet supported in the Mobile App.
Supported File Types & Limits
Use compliant formats and sizes to ensure your images upload smoothly and look great for recipients.
Max Photos per Request: Up to 5.
Supported Formats: JPG, PNG, JPEG.
Max File Size: 5 mb
How To Send a Review Request with Photos
Uploading an image only takes a few clicks! Follow these steps to start sending out images with your review requests.
Step 1: Navigate to "Send Review Request"
From your sub‑account, select the Reputation tab in the left navigation. Then click the blue Send Review Request button in the top‑right of the screen.
Step 1: Navigate to "Send Review Request" (image 1 of 5)What this shows From your sub‑account, select the Reputation tab in the left navigation.What this showsIllustrates the "Step 1: Navigate to "Send Review Request"" section of "Attaching Images to Review Requests".This screenshot appears in the "Step 1: Navigate to "Send Review Request"" section of "Attaching Images to Review Requests". The text alongside this image reads: From your sub‑account, select the Reputation tab in the left navigation. Then click the blue Send Review Request button in the top‑right of the screen. Immediately after, the guide continues: Search by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use.Image 1 of 5What to chooseFrom your sub‑account, select the Reputation tab in the left navigation. Then click the blue Send Review Request button in the top‑right of the screen.
Buttons and menus referencedReputationSend Review Request
Next stepSearch by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use.
Step 2: Select a Contact
Search by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use.
Step 2: Select a Contact (image 2 of 5)What this shows Search by Contact Name and select the correct contact record.What this showsIllustrates the "Step 2: Select a Contact" section of "Attaching Images to Review Requests".This screenshot appears in the "Step 2: Select a Contact" section of "Attaching Images to Review Requests". The text alongside this image reads: Search by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use. Immediately after, the guide continues: Use the Choose Modes checkboxes to select your delivery channel (Images are supported on Email and SMS; WhatsApp does not support images.).Image 2 of 5What to chooseSearch by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use.
Buttons and menus referencedContact NameContact PhoneContact Email
Next stepUse the Choose Modes checkboxes to select your delivery channel (Images are supported on Email and SMS; WhatsApp does not support images.)
Step 3: Choose Delivery Channel & Template
Use the Choose Modes checkboxes to select your delivery channel (Images are supported on Email and SMS; WhatsApp does not support images.)
Use the Select Email Template and/or Select SMS Template dropdowns to select the review request template that will be used.
Step 3: Choose Delivery Channel & Template (image 3 of 5)What this shows Use the Select Email Template and/or Select SMS Template dropdowns to select the review request template that will be used.What this showsIllustrates the "Step 3: Choose Delivery Channel & Template" section of "Attaching Images to Review Requests".This screenshot appears in the "Step 3: Choose Delivery Channel & Template" section of "Attaching Images to Review Requests". The text alongside this image reads: Use the Select Email Template and/or Select SMS Template dropdowns to select the review request template that will be used. Immediately after, the guide continues: Click the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button.Image 3 of 5What to chooseUse the Select Email Template and/or Select SMS Template dropdowns to select the review request template that will be used.
Buttons and menus referencedChoose ModesSelect Email TemplateSelect SMS Template
Next stepClick the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button
Step 4: Upload Photos
Click the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button
Step 4: Upload Photos (image 4 of 5)What this shows Click the Upload Photos button and select up to 5 photos to attach to your review request.What this showsIllustrates the "Step 4: Upload Photos" section of "Attaching Images to Review Requests".This screenshot appears in the "Step 4: Upload Photos" section of "Attaching Images to Review Requests". The text alongside this image reads: Click the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button. Immediately after, the guide continues: Click the blue Send Review Request button to send out your request.Image 4 of 5What to chooseClick the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button
Buttons and menus referencedUpload Photosup to 5 photos
Next stepClick the blue Send Review Request button to send out your request.
Step 5: Send Review Request
Click the blue Send Review Request button to send out your request.
Step 5: Send Review Request (image 5 of 5)What this shows Click the blue Send Review Request button to send out your request.What this showsIllustrates the "Step 5: Send Review Request" section of "Attaching Images to Review Requests".This screenshot appears in the "Step 5: Send Review Request" section of "Attaching Images to Review Requests". The text alongside this image reads: Click the blue Send Review Request button to send out your request. Immediately after, the guide continues: Q: Will the same images be used if I send both Email and SMS review requests? Yes. The same uploaded images are included for both channels when both channels are selected.Image 5 of 5What to clickClick the blue Send Review Request button to send out your request.
Buttons and menus referencedSend Review Request
Next stepQ: Will the same images be used if I send both Email and SMS review requests? Yes. The same uploaded images are included for both channels when both channels are selected.
Frequently Asked Questions
Q: Will the same images be used if I send both Email and SMS review requests? Yes. The same uploaded images are included for both channels when both channels are selected.
Q: Are photos saved in templates or a media library? No. Photos are added during send and appear with the outbound message in Conversations; they are not stored in templates or the media library via this feature.
Q: Is this available on the GHL Customer Care mobile app? Not yet. It’s currently available in the web app, with mobile support planned.
Q: Can I automate review requests with photos using Workflows? Not at this time. Image attachments are added manually in the Send Review Request modal.
