# Attaching Images to Review Requests > Attach up to five JPG/PNG images (≤5 MB each) to GHL Customer Care review requests via Email and SMS to add context, boost response rates, and strengthen social proof. - Source: https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/attaching-images-to-review-requests - Section: Reputation Management & Reviews / Review Requests - Reading time: 3 min - Images: 5, each explained below --- Showcase your work by adding real‑world photos, like before‑and‑after shots, to GHL Customer Care review requests. Visual context helps customers recall results, increases response rates, and strengthens social proof. --- **TABLE OF CONTENTS** - [Overview of Adding Images to Review Requests](#overview-of-adding-images-to-review-requests) - [Key Benefits of Adding Images to Review Requests](#key-benefits-of-adding-images-to-review-requests) - [Supported Channels](#supported-channels) - [Supported File Types & Limits](#supported-file-types-and-limits) - [How To Send a Review Request with Photos](#how-to-send-a-review-request-with-photos) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **Overview of Adding Images to Review Requests** Attach photos to review requests from the **Send Review Request** modal in **Reputation**. Upload up to five images per request to add real‑world context, like before‑and‑after shots, that reinforces the results you delivered. The images are sent with the message and appear in the contact’s **Conversations** thread for your team to reference. Customers can use these photos in their reviews as well, improving review quality and credibility! --- ## **Key Benefits of Adding Images to Review Requests** - **Personalization**: Add job‑specific visuals that make each request feel unique. - **Higher Engagement**: Images help customers recall the work, increasing the chance they click the review link. - **Trust & Credibility**: Real photos validate quality and create stronger social proof. - **Channel Flexibility**: Use the same images for Email and/or SMS in one send. - **Easy to Use**: Upload up to five photos directly from the review request modal --- ## **Supported Channels** Use the guide below to confirm which channels support image attachments. This helps you choose the right delivery method and keep expectations clear across your team: - **Email (Supported)**: Photos display below the email content as file attachments. - **SMS (Supported)**: Images sent as message attachments. - **WhatsApp (Not Supported)**: WhatsApp review requests cannot include image attachments. **Important:** Adding photos to review requests is **not yet supported in the Mobile App**. --- ## **Supported File Types & Limits** Use compliant formats and sizes to ensure your images upload smoothly and look great for recipients. - **Max Photos per Request**: Up to 5. - **Supported Formats**: JPG, PNG, JPEG. - **Max File Size**: 5 mb --- ## **How To Send a Review Request with Photos** Uploading an image only takes a few clicks! Follow these steps to start sending out images with your review requests. #### **Step 1:** Navigate to "Send Review Request" From your sub‑account, select the **Reputation** tab in the left navigation. Then click the blue **Send Review Request** button in the top‑right of the screen. ![Step 1: Navigate to "Send Review Request" (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058026972/original/XZTmLDqWrA8l8VnvDKxQZgtE-F71Xk1Jhw.png) **Step 1: Navigate to "Send Review Request" (image 1 of 5)** This screenshot appears in the "Step 1: Navigate to "Send Review Request"" section of "Attaching Images to Review Requests". The text alongside this image reads: From your sub‑account, select the Reputation tab in the left navigation. Then click the blue Send Review Request button in the top‑right of the screen. Immediately after, the guide continues: Search by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use. - What to choose: From your sub‑account, select the Reputation tab in the left navigation. Then click the blue Send Review Request button in the top‑right of the screen. - Controls: Reputation, Send Review Request - Next: Search by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use. #### **Step 2:** Select a Contact Search by **Contact Name** and select the correct contact record. Ensure **Contact Phone** and/or **Contact Email** are present based on the channel(s) you’ll use. ![Step 2: Select a Contact (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058027290/original/Po8Sa-sKD15yP3IFuK_KWSNofVnwc6GVgA.png) **Step 2: Select a Contact (image 2 of 5)** This screenshot appears in the "Step 2: Select a Contact" section of "Attaching Images to Review Requests". The text alongside this image reads: Search by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use. Immediately after, the guide continues: Use the Choose Modes checkboxes to select your delivery channel (Images are supported on Email and SMS; WhatsApp does not support images.). - What to choose: Search by Contact Name and select the correct contact record. Ensure Contact Phone and/or Contact Email are present based on the channel(s) you’ll use. - Controls: Contact Name, Contact Phone, Contact Email - Next: Use the Choose Modes checkboxes to select your delivery channel (Images are supported on Email and SMS; WhatsApp does not support images.) #### **Step 3:** Choose Delivery Channel & Template Use the **Choose Modes** checkboxes to select your delivery channel _(Images are supported on Email and SMS; WhatsApp does not support images.)_ Use the **Select Email Template** and/or **Select SMS Template** dropdowns to select the review request template that will be used. ![Step 3: Choose Delivery Channel & Template (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058027696/original/GiaLNMkmCK46Mh4esFIGv7Pnp6PSmA8nKQ.png) **Step 3: Choose Delivery Channel & Template (image 3 of 5)** This screenshot appears in the "Step 3: Choose Delivery Channel & Template" section of "Attaching Images to Review Requests". The text alongside this image reads: Use the Select Email Template and/or Select SMS Template dropdowns to select the review request template that will be used. Immediately after, the guide continues: Click the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button. - What to choose: Use the Select Email Template and/or Select SMS Template dropdowns to select the review request template that will be used. - Controls: Choose Modes, Select Email Template, Select SMS Template - Next: Click the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button #### **Step 4:** Upload Photos Click the **Upload Photos** button and select **up to 5 photos** to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button ![Step 4: Upload Photos (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058027797/original/GiLusMFbkBup-IZzegmqftmMQwSmAvQ4oA.png) **Step 4: Upload Photos (image 4 of 5)** This screenshot appears in the "Step 4: Upload Photos" section of "Attaching Images to Review Requests". The text alongside this image reads: Click the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button. Immediately after, the guide continues: Click the blue Send Review Request button to send out your request. - What to choose: Click the Upload Photos button and select up to 5 photos to attach to your review request. A preview of the selected photos will be show directly below the Upload Photos button - Controls: Upload Photos, up to 5 photos - Next: Click the blue Send Review Request button to send out your request. #### **Step 5:** Send Review Request Click the blue **Send Review Request** button to send out your request. ![Step 5: Send Review Request (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058028027/original/8XE4jW1CmuWFwGMAb6t9SmGNTp1bWuwg1A.png) **Step 5: Send Review Request (image 5 of 5)** This screenshot appears in the "Step 5: Send Review Request" section of "Attaching Images to Review Requests". The text alongside this image reads: Click the blue Send Review Request button to send out your request. Immediately after, the guide continues: Q: Will the same images be used if I send both Email and SMS review requests? Yes. The same uploaded images are included for both channels when both channels are selected. - What to click: Click the blue Send Review Request button to send out your request. - Controls: Send Review Request - Next: Q: Will the same images be used if I send both Email and SMS review requests? Yes. The same uploaded images are included for both channels when both channels are selected. --- ## **Frequently Asked Questions** **Q: Will the same images be used if I send both Email and SMS review requests?** Yes. The same uploaded images are included for both channels when both channels are selected. **Q: Are photos saved in templates or a media library?** No. Photos are added during send and appear with the outbound message in **Conversations**; they are not stored in templates or the media library via this feature. **Q: Is this available on the GHL Customer Care mobile app?** Not yet. It’s currently available in the web app, with mobile support planned. **Q: Can I automate review requests with photos using Workflows?** Not at this time. Image attachments are added manually in the **Send Review Request** modal. --- ## **Related Articles** - [How to Send Review Requests](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-review-requests) - [Customize Review Request Messages (SMS/Email)](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-customize-the-review-request-messages-sms-email) - [Multi‑Channel Review Requests](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/multi-channel-review-requests) - [Workflow Action — Review Request](https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-review-request) - [Reputation Overview Dashboard](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/reputation-breaking-down-the-reputation-overview-dashboard) - [Send Review Requests via WhatsApp](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-review-request-via-whatsapp) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com