Phone numbers
20 articles102 explained images
Moving Phone Numbers across accounts (US and International)
Phone Number Migration Moving Phone Numbers Across Accounts (US and International) Move phone numbers between LC Phone and Twilio, or between LC Phone sub-accounts in different agencies, using a Support-coordinated…
10 min3Moving US numbers from Twilio to LeadConnector(LC)
LC Phone Moving US Phone Numbers from Twilio to LC Phone Migrate your US phone numbers from your Twilio account to GHL Customer Care's LC Phone system and manage calling, SMS, and messaging registration in one platform…
7 min3Moving Numbers between Sub-Accounts (Same Agency)
Phone Number Management Moving Numbers Between Sub-Accounts (Same Agency) Use GHL Customer Care's Move Numbers tool to transfer eligible phone numbers between sub-accounts in the same agency while preserving the number…
8 min3Buying a Twilio Number in Your Connected Twilio Account
If your agency uses its own Twilio account connected to GHL Customer Care, purchase new phone numbers directly from the Twilio Console. Purchasing the number from the Twilio sub-account connected to the correct…
6 min8Overview of Phone Number Configuration Options
This article walks you through how to configure a specific phone number inside your GHL Customer Care sub-account, including settings like call forwarding, timeout behavior, whisper messages, call recording, and more…
7 min8How to buy a toll free number
Understanding how to buy a toll-free number can be critical for your business operations. This article provides a straightforward walkthrough on purchasing a toll-free number for your sub-accounts. Equip yourself with…
3 min5Porting Options: US In-App vs International Manual Process
This guide explains how to port a phone number from an external carrier into a GHL Customer Care sub-account. It covers the required documents, how to submit a port request, and what to expect during the transfer…
7 min5Toll-Free Number Verification Guide for LC - Phone (US/Canada)
Toll-Free Messaging Compliance Toll-Free Number Verification Guide for LC Phone (US/Canada) Verify US and Canada toll-free numbers for SMS/MMS, submit clear opt-in evidence, monitor approval, and resolve common…
15 min8Number Hosting Guidelines for LC Phone Locations
Hosted SMS & MMS Number Hosting Guidelines for LC Phone Locations Keep voice service with your existing carrier while enabling eligible phone numbers for SMS and MMS messaging through LC Phone. Overview Number Hosting…
9 min2How to Assign LC Phone Numbers to Users
This article outlines methods for assigning a dedicated LC number to an individual user in your system. The process ensures that all inbound calls to that number are routed specifically to the user. TABLE OF CONTENTS…
4 min5How to request a number that's not available
Phone number availability can vary by country, number type, area code, capabilities, and current inventory. If you cannot find the number you need through the standard purchasing process in GHL Customer Care, the next…
4 min1Restore a Deleted Phone Number
If you accidentally delete or release a phone number, it may still be possible to recover it depending on your phone system, how recently the number was deleted, and whether the number is still available. This guide…
5 min5How to Purchase a Phone Number
Purchasing a phone number in GHL Customer Care gives a sub-account a dedicated number for supported voice and messaging activities. This guide covers the LC Phone purchase process, including number selection, identity…
9 min8Migrating International Numbers(Twilio to LC Phone)
Overview If you're attempting to migrate international Twilio numbers to LC Phone and the process appears stuck, this guide will walk you through the steps required to complete the migration manually . This is a…
1 min2Improve your Phone Number's reputation with Voice Integrity
In this guide, you’ll learn how to register your U.S. phone numbers with GHL Customer Care’s Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and…
4 min2Enhanced Number Pool Management for Visitor Activity Tracking
Take control of your visitor tracking campaigns with GHL Customer Care’s enhanced Number Pool Management features. These updates make it easier than ever to manage, move, and organize phone numbers for dynamic tracking…
4 min11Identity Verification for Phone Number Purchases (US/CA/PR/IL)
Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam/abuse. GHL Customer Care has introduced Persona identity verification into the phone number purchasing process for…
4 min6Phone Number Edit Configuration (Incoming Calls Settings)
The Incoming Call Settings interface centralizes all routing, ringing, voicemail, and backup behaviors for inbound calls into a single configuration view. With the latest enhancement, GHL Customer Care now provides…
4 min4Mandatory 2FA for Phone Number Updates
GHL Customer Care now requires two‑factor authentication (2FA) whenever a user’s phone number is changed. This aligns phone updates with the existing email change + 2FA flow, closes a high‑risk account‑takeover path, and…
6 min8Use Your Existing Phone Number for Outbound Calls with Verified Caller ID
Voice calling in GHL Customer Care is now easier to try because users can place calls using a phone number they already own. This removes the need to purchase a GHL Customer Care number before testing outbound voice…
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