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How to buy a toll free number

Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough on purchasing a toll-free number for your subaccounts.

3 min read692 words5 explained imagesUpdated Mon, 31 Aug at 5:47 PM
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  1. Key Benefits of Toll-Free Numbers
  2. How to Buy a Toll-Free Number
  3. Frequently Asked Questions
  4. Related Articles

Understanding how to buy a toll-free number can be critical for your business operations. This article provides a straightforward walkthrough on purchasing a toll-free number for your sub-accounts. Equip yourself with this knowledge to enhance your customer communications strategy.

Note: If the sub-account is on the LC phone, you can sign up forToll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]
If the sub-account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.

TABLE OF CONTENTS

What is a Toll-Free Number?

Toll-free numbers are business phone numbers that use recognizable prefixes such as 800, 888, 877, 866, 855, 844, and 833. They can provide businesses with a broader, non-local presence and can support capabilities such as Voice, SMS, and MMS when those capabilities are available for the selected number. Availability depends on the country, number type, selected capabilities, provider inventory, and applicable regulations.

A toll-free number purchased through an LC Phone-managed GHL Customer Care sub-account is associated with that specific sub-account. After purchase, the number can be configured for calling, routing, workflows, and other supported communication features.

Key Benefits of Toll-Free Numbers

  • Professional business presence: Use a recognizable business number that is not tied to a particular local area code.
  • Voice and messaging capabilities: Search for toll-free numbers that support capabilities such as Voice, SMS, or MMS when available.
  • Flexible number selection: Filter available numbers using number type, capabilities, or specific digits to narrow your search.
  • GHL Customer Care integration: Use purchased numbers with supported GHL Customer Care communication, routing, automation, and workflow features.

How to Buy a Toll-Free Number

  1. From the  sub-account, click Settings in the bottom-left corner.
  2. Open Phone System.
    Step 2 of 8: Open Phone System What this shows Step 2 of 8: Open Phone System. What this shows Shows where to go for step 2 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". This screenshot accompanies step 2 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". At this point in the walkthrough you open Phone System. For context, this section explains: From the sub-account, click Settings in the bottom-left corner. Open Phone System. Click + Add Number. From the dropdown menu, select Add Phone Number. Click Filters to open the number filters. Under Number Type, select Toll-Free. Click Apply to update the search results. Select the number you…. The next step is to click + Add Number. Step 2 of 8Image 1 of 5 Where to goOpen Phone System.
    Buttons and menus referenced Phone SystemSettings+ Add NumberAdd Phone NumberFiltersNumber TypeToll-FreeApplyProceed to Buy.
    Next stepClick + Add Number.
    All 8 steps in this procedure
    1. From the sub-account, click Settings in the bottom-left corner.
    2. Open Phone System. this image
    3. Click + Add Number.
    4. From the dropdown menu, select Add Phone Number.
    5. Click Filters to open the number filters.
    6. Under Number Type, select Toll-Free.
    7. Click Apply to update the search results.
    8. Select the number you would like to but then click Proceed to Buy.
  3. Click + Add Number.
  4. From the dropdown menu, select Add Phone Number.
    Step 4 of 8: From the dropdown menu, select Add Phone Number What this shows Step 4 of 8: From the dropdown menu, select Add Phone Number. What this shows Shows what to choose for step 4 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". This screenshot accompanies step 4 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". At this point in the walkthrough you from the dropdown menu, select Add Phone Number. The next step is to click Filters to open the number filters. Step 4 of 8Image 2 of 5 What to chooseFrom the dropdown menu, select Add Phone Number.
    Buttons and menus referenced Add Phone NumberSettingsPhone System+ Add NumberFiltersNumber TypeToll-FreeApplyProceed to Buy.
    Next stepClick Filters to open the number filters.
    All 8 steps in this procedure
    1. From the sub-account, click Settings in the bottom-left corner.
    2. Open Phone System.
    3. Click + Add Number.
    4. From the dropdown menu, select Add Phone Number. this image
    5. Click Filters to open the number filters.
    6. Under Number Type, select Toll-Free.
    7. Click Apply to update the search results.
    8. Select the number you would like to but then click Proceed to Buy.
  5. Click Filters to open the number filters.
    Step 5 of 8: Click Filters to open the number filters What this shows Step 5 of 8: Click Filters to open the number filters. What this shows Shows what to click for step 5 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". This screenshot accompanies step 5 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". At this point in the walkthrough you click Filters to open the number filters. The next step is to under Number Type, select Toll-Free. Step 5 of 8Image 3 of 5 What to clickClick Filters to open the number filters.
    Buttons and menus referenced FiltersSettingsPhone System+ Add NumberAdd Phone NumberNumber TypeToll-FreeApplyProceed to Buy.
    Next stepUnder Number Type, select Toll-Free.
    All 8 steps in this procedure
    1. From the sub-account, click Settings in the bottom-left corner.
    2. Open Phone System.
    3. Click + Add Number.
    4. From the dropdown menu, select Add Phone Number.
    5. Click Filters to open the number filters. this image
    6. Under Number Type, select Toll-Free.
    7. Click Apply to update the search results.
    8. Select the number you would like to but then click Proceed to Buy.
  6. Under Number Type, select Toll-Free.
  7. Click Apply to update the search results.
    Step 7 of 8: Click Apply to update the search results What this shows Step 7 of 8: Click Apply to update the search results. What this shows Shows what to click for step 7 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". This screenshot accompanies step 7 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". At this point in the walkthrough you click Apply to update the search results. The next step is to select the number you would like to but then click Proceed to Buy. Step 7 of 8Image 4 of 5 What to clickClick Apply to update the search results.
    Buttons and menus referenced ApplySettingsPhone System+ Add NumberAdd Phone NumberFiltersNumber TypeToll-FreeProceed to Buy.
    Next stepSelect the number you would like to but then click Proceed to Buy.
    All 8 steps in this procedure
    1. From the sub-account, click Settings in the bottom-left corner.
    2. Open Phone System.
    3. Click + Add Number.
    4. From the dropdown menu, select Add Phone Number.
    5. Click Filters to open the number filters.
    6. Under Number Type, select Toll-Free.
    7. Click Apply to update the search results. this image
    8. Select the number you would like to but then click Proceed to Buy.
  8. Select the number you would like to but then click Proceed to Buy.
    Step 8 of 8: Select the number you would like to but then click Proceed to Buy What this shows Step 8 of 8: Select the number you would like to but then click Proceed to Buy. What this shows Shows what to choose for step 8 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". This screenshot accompanies step 8 of 8 in the "How to Buy a Toll-Free Number" section of "How to buy a toll free number". At this point in the walkthrough you select the number you would like to but then click Proceed to Buy. Step 8 of 8Image 5 of 5 What to chooseSelect the number you would like to but then click Proceed to Buy.
    Buttons and menus referenced Proceed to Buy.SettingsPhone System+ Add NumberAdd Phone NumberFiltersNumber TypeToll-FreeApply
    All 8 steps in this procedure
    1. From the sub-account, click Settings in the bottom-left corner.
    2. Open Phone System.
    3. Click + Add Number.
    4. From the dropdown menu, select Add Phone Number.
    5. Click Filters to open the number filters.
    6. Under Number Type, select Toll-Free.
    7. Click Apply to update the search results.
    8. Select the number you would like to but then click Proceed to Buy. this image

Frequently Asked Questions

Q: What is the benefit of Toll-Free Numbers over Local/Phone numbers?

Though Toll-Free numbers are high priced they have added advantages to it, please see below:

  • Increased throughput of 3 Message segment per second when compared to 1 message segment per second in case of other 10DLC numbers.the 
  • [US/Canada Only] The Toll-Free Registration helps to send at least a few messages while the registration is in progress unlike the A2P registration for 10DLC numbers.

Q: Does purchasing a toll-free number automatically verify it for SMS or MMS?

No. Purchasing the number and completing Toll-Free Verification are separate processes. Toll-free numbers used for messaging to US or Canadian recipients must successfully complete Toll-Free Verification before SMS or MMS traffic can be sent.

Q: How can one register their US/Canada Toll-Free numbers?

If the sub-account is on the LC phone, you can sign up forToll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]
If the sub-account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.If the sub-account is on the LC phone, you can sign up for Toll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the sub-account is using your/their own Twilio account, you will need to contactTwilio support to register your toll-free number.

Q: Can I make calls while Toll-Free Verification is pending?

Yes. Toll-Free Verification applies to messaging. Voice calling is not affected by the Toll-Free Verification status.

Q: How much does a toll-free number cost?

Phone numbers have recurring rental costs, and rates vary by number type and region. Because phone-system pricing can change, refer to the current Phone System Pricing & Billing Guide for current pricing.

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