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How to Assign LC Phone Numbers to Users

Learn how to assign an LC Phone number to one GHL Customer Care user or route the same number to multiple team members for flexible inbound call handling.

4 min read903 words5 explained imagesUpdated Mon, 31 Aug at 11:59 AM
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  1. Key Benefits of Assigning LC Phone Numbers to Users
  2. How To Assign a LC Phone Number To a User
  3. Method 1: Assign One LC Phone Number to One User
  4. Method 2: Route One LC Phone Number to Multiple Users
  5. Frequently Asked Questions
  6. Related Articles

This article outlines methodsfor assigning a dedicated LC number to an individual user in your system. The process ensures that all inbound calls to that number are routed specifically to the user.

TABLE OF CONTENTS

What is LC Phone Number User Assignment?

LC Phone number user assignment controls which GHL Customer Care users receive inbound calls made to a specific business number. A number can be configured as a dedicated line for a single user or as a shared line that rings multiple team members. Choosing the appropriate method helps calls reach the people responsible for answering them and supports different sales, support, and operational workflows.

GHL Customer Care provides two useful approaches:

  • Method 1 — One Number, One User: Assign a dedicated LC Phone number directly to an individual user.
  • Method 2 — One Number, Multiple Users: Configure an LC Phone number to ring multiple team members so more than one person can answer incoming calls.

Key Benefits of Assigning LC Phone Numbers to Users

  • Dedicated Call Ownership: Give an individual user a dedicated inbound phone number when calls should be routed specifically to that person.
  • Shared Call Coverage: Route calls from one number to multiple team members when several users should be available to answer.
  • Flexible Team Structure: Configure different numbers according to how individual users, departments, or teams manage calls.
  • Improved Call Availability: Shared routing can help reduce missed calls by allowing additional team members to receive the same inbound call.
  • Centralized Configuration: Manage user and phone-number routing directly within the GHL Customer Care sub-account.

How To Assign a LC Phone Number To a User

Properly configuring user routing ensures incoming calls reach the intended person or team. Start by deciding whether the number should belong to one individual or be shared across multiple users, then follow the corresponding method below.

You must have a phone number purchased in the sub-account before you can configure user routing. If you do not have a phone number yet, refer to How to Purchase a Phone Number.

Method 1: Assign One LC Phone Number to One User

A dedicated inbound number is appropriate when one team member should be responsible for calls made to that number. This configuration is managed from the user's profile and is best suited to users who need their own individual business line.

  1. From the sub-account, go to Settings.
  2. Navigate to My Staff.
  3. Locate the user who should receive calls from the LC Phone number.
  4. Click Edit to open the user's profile.
    Step 4 of 4: Click Edit to open the user's profile What this shows Step 4 of 4: Click Edit to open the user's profile. What this shows Shows what to click for step 4 of 4 in the "Method 1: Assign One LC Phone Number to One User" section of "How to Assign LC Phone Numbers to Users". This screenshot accompanies step 4 of 4 in the "Method 1: Assign One LC Phone Number to One User" section of "How to Assign LC Phone Numbers to Users". At this point in the walkthrough you click Edit to open the user's profile. For context, this section explains: A dedicated inbound number is appropriate when one team member should be responsible for calls made to that number. This configuration is managed from the user's profile and is best suited to users who need their own individual business line. Step 4 of 4Image 1 of 5 What to clickClick Edit to open the user's profile.
    Buttons and menus referenced EditSettingsMy StaffCall & Voicemail SettingsInbound Number
    All 4 steps in this procedure
    1. From the sub-account, go to Settings.
    2. Navigate to My Staff.
    3. Locate the user who should receive calls from the LC Phone number.
    4. Click Edit to open the user's profile. this image
  1. Expand Call & Voicemail Settings.
  2. Locate the Inbound Number field.
  3. Select the LC Phone number you want to assign to the user.
  4. Save the user's settings.
    Step 4 of 4: Save the user's settings What this shows Step 4 of 4: Save the user's settings. What this shows Shows how to confirm for step 4 of 4 in the "Method 1: Assign One LC Phone Number to One User" section of "How to Assign LC Phone Numbers to Users". This screenshot accompanies step 4 of 4 in the "Method 1: Assign One LC Phone Number to One User" section of "How to Assign LC Phone Numbers to Users". At this point in the walkthrough you save the user's settings. For context, this section explains: A dedicated inbound number is appropriate when one team member should be responsible for calls made to that number. This configuration is managed from the user's profile and is best suited to users who need their own individual business line. Step 4 of 4Image 2 of 5 How to confirmSave the user's settings.
    Buttons and menus referenced SettingsMy StaffEditCall & Voicemail SettingsInbound Number
    All 4 steps in this procedure
    1. Expand Call & Voicemail Settings.
    2. Locate the Inbound Number field.
    3. Select the LC Phone number you want to assign to the user.
    4. Save the user's settings. this image

The selected LC Phone number is now associated with that user for direct inbound call routing. This method is intended for a one-number-to-one-user configuration.

Important: If several team members need to receive calls from the same number, use Method 2 instead of assigning the number as a dedicated inbound number to each user.

Method 2: Route One LC Phone Number to Multiple Users

Shared routing is useful when incoming calls should be available to several team members instead of belonging exclusively to one person. GHL Customer Care can ring multiple selected team members, improving coverage for shared sales, support, or departmental phone numbers.

  1. From the sub-account, go to Settings > Phone System > Phone Numbers.
  2. Locate the LC Phone number you want to configure.
  3. Click the three-dot menu next to the phone number.
  4. Select Edit Configuration.
    Step 4 of 4: Select Edit Configuration What this shows Step 4 of 4: Select Edit Configuration. What this shows Shows what to choose for step 4 of 4 in the "Method 2: Route One LC Phone Number to Multiple Users" section of "How to Assign LC Phone Numbers to Users". This screenshot accompanies step 4 of 4 in the "Method 2: Route One LC Phone Number to Multiple Users" section of "How to Assign LC Phone Numbers to Users". At this point in the walkthrough you select Edit Configuration. For context, this section explains: Shared routing is useful when incoming calls should be available to several team members instead of belonging exclusively to one person. GHL Customer Care can ring multiple selected team members, improving coverage for shared sales, support, or departmental phone numbers. The navigation path used here is Settings > Phone System > Phone Numbers. Step 4 of 4Path: Settings > Phone System > Phone NumbersImage 3 of 5 What to chooseSelect Edit Configuration.
    Buttons and menus referenced Edit ConfigurationSettings > Phone System > Phone Numbersthree-dot menuBasic DetailsRoute calls to an Internal Team MemberCall ForwardingRing More Team Members
    All 4 steps in this procedure
    1. From the sub-account, go to Settings > Phone System > Phone Numbers.
    2. Locate the LC Phone number you want to configure.
    3. Click the three-dot menu next to the phone number.
    4. Select Edit Configuration. this image
  1. Under the Basic Details tab, use the Route calls to an Internal Team Member dropdown to select a team member to receive the calls.
    Step 1 of 3: Under the Basic Details tab, use the Route calls to an Internal Team… What this shows Step 1 of 3: Under the Basic Details tab, use the Route calls to an Internal Team Member dropdown to select a team member to receive the calls. What this shows Shows what to choose for step 1 of 3 in the "Method 2: Route One LC Phone Number to Multiple Users" section of "How to Assign LC Phone Numbers to Users". This screenshot accompanies step 1 of 3 in the "Method 2: Route One LC Phone Number to Multiple Users" section of "How to Assign LC Phone Numbers to Users". At this point in the walkthrough you under the Basic Details tab, use the Route calls to an Internal Team Member dropdown to select a team member to receive the calls. The next step is to to route calls to additional team members, open the Call Forwarding tab. Select the Ring More Team Members checkbox, and add up to six team members who should receive calls made to this number. Step 1 of 3Image 4 of 5 What to chooseUnder the Basic Details tab, use the Route calls to an Internal Team Member dropdown to select a team member to receive the calls.
    Buttons and menus referenced Basic DetailsRoute calls to an Internal Team MemberSettings > Phone System > Phone Numbersthree-dot menuEdit ConfigurationCall ForwardingRing More Team Members
    Next stepTo route calls to additional team members, open the Call Forwarding tab. Select the Ring More Team Members checkbox, and add up to six team members who should receive calls made to this number.
    All 3 steps in this procedure
    1. Under the Basic Details tab, use the Route calls to an Internal Team Member dropdown to select a team member to receive the calls. this image
    2. To route calls to additional team members, open the Call Forwarding tab. Select the Ring More Team Members checkbox, and add up to six team members who should receive calls made to this number.
    3. Review the selected users and save the phone-number configuration.
  2. To route calls to additional team members, open the Call Forwarding tab. Select the Ring More Team Members checkbox, and add up to six team members who should receive calls made to this number.
  3. Review the selected users and save the phone-number configuration.
    Step 3 of 3: Review the selected users and save the phone-number configuration What this shows Step 3 of 3: Review the selected users and save the phone-number configuration. What this shows Shows how to confirm for step 3 of 3 in the "Method 2: Route One LC Phone Number to Multiple Users" section of "How to Assign LC Phone Numbers to Users". This screenshot accompanies step 3 of 3 in the "Method 2: Route One LC Phone Number to Multiple Users" section of "How to Assign LC Phone Numbers to Users". At this point in the walkthrough you review the selected users and save the phone-number configuration. Step 3 of 3Image 5 of 5 How to confirmReview the selected users and save the phone-number configuration.
    Buttons and menus referenced Settings > Phone System > Phone Numbersthree-dot menuEdit ConfigurationBasic DetailsRoute calls to an Internal Team MemberCall ForwardingRing More Team Members
    All 3 steps in this procedure
    1. Under the Basic Details tab, use the Route calls to an Internal Team Member dropdown to select a team member to receive the calls.
    2. To route calls to additional team members, open the Call Forwarding tab. Select the Ring More Team Members checkbox, and add up to six team members who should receive calls made to this number.
    3. Review the selected users and save the phone-number configuration. this image

For more advanced phone-number routing, timeout, backup, and call-flow options, refer to Phone Number Edit Configuration (Incoming Calls Settings).

Frequently Asked Questions

Q: Can users choose which device receives calls from shared routing?

Yes. Each user can configure their preferred Ring All channel under Settings > My Staff > Edit User > Call & Voicemail Settings > Default Channel for Ring All.

Q: What happens if one team member declines a shared incoming call?

Declining the call for one user does not stop it from ringing for the other selected users. The remaining users can still answer the call.


Q: Can I assign multiple LC numbers to one user?

No, only one LC number can be assigned to a user at a time for direct routing.

Q: How many users can share one LC number?

Only one user can be assigned to an LC number at any given time. Once assigned, all calls to that number will be directed solely to that user.

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