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GHL Customer Care offers multiple options for sending or scheduling emails, giving users flexibility in how campaigns are delivered. Whether you need an immediate blast, a timed release, a controlled batch process, or automated updates through RSS feeds, you can choose the best method based on your campaign goals.
Email sending methods determine how and when your campaigns reach your audience. GHL Customer Care provides four delivery options:Send Now, Schedule, Batch Schedule, and RSS Schedule. Each method helps businesses meet specific marketing needs, from urgent announcements to automated blog updates.
Key Benefits of Different Email Sending Methods
Send Now: Immediate delivery for time-sensitive campaigns.
Schedule: Allows planning campaigns ahead for specific dates/times.
Batch Schedule: Improves deliverability by sending emails in smaller groups.
RSS Schedule: Automates sending updates from blogs, feeds, or content streams.
Send Now
TheSend Nowoption immediately sends your campaign to the selected recipients according to their location time zone. This method is best for urgent communications such as flash sales or important announcements.
When to use Send Now:
Urgent news or offers.
Last-minute campaign needs.
Immediate product updates.
Setup Steps:
ChooseSend Nowfrom the delivery options.
EnterSender Emailand optionalSender Name.
Write aSubject Lineand optionalPreview Text.
Select recipients (Smart List, Tags, Segments, or Contacts).
ClickSendto deliver instantly.
Send Now (image 1 of 4)What this shows Choose Send Now from the delivery options.What this showsIllustrates the "Send Now" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule".This screenshot appears in the "Send Now" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule". The text alongside this image reads: Choose Send Now from the delivery options. Enter Sender Email and optional Sender Name. Write a Subject Line and optional Preview Text. Select recipients (Smart List, Tags, Segments, or Contacts). Click Send to deliver instantly. Immediately after, the guide continues: The Schedule option lets you select a specific date and time for delivery. This ensures your campaign reaches your audience when they are most likely to engage.Image 1 of 4What to fill inChoose Send Now from the delivery options. Enter Sender Email and optional Sender Name. Write a Subject Line and optional Preview Text. Select recipients (Smart List, Tags, Segments, or Contacts). Click Send to deliver instantly.
Buttons and menus referencedSend NowSender EmailSender NameSubject LinePreview TextSend
Next stepThe Schedule option lets you select a specific date and time for delivery. This ensures your campaign reaches your audience when they are most likely to engage.All 3 steps in this procedure
Urgent news or offers.
Last-minute campaign needs.
Immediate product updates.
Schedule
TheScheduleoption lets you select a specific date and time for delivery. This ensures your campaign reaches your audience when they are most likely to engage.
When to use Schedule:
Event reminders.
Seasonal promotions.
Planned marketing campaigns.
Setup Steps:
SelectSchedule.
Pick adate and time(system uses location time zone).
Configure sender details, subject line, and preview text.
Select recipients.
Confirm scheduling.
Schedule (image 2 of 4)What this shows Select Schedule.What this showsIllustrates the "Schedule" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule".This screenshot appears in the "Schedule" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule". The text alongside this image reads: Select Schedule. Pick a date and time (system uses location time zone). Configure sender details, subject line, and preview text. Select recipients. Confirm scheduling. Immediately after, the guide continues: The Batch Schedule option allows you to send large campaigns in smaller groups (batches). This reduces the risk of deliverability issues and spreads out sending over a chosen timeframe.Image 2 of 4What to chooseSelect Schedule. Pick a date and time (system uses location time zone). Configure sender details, subject line, and preview text. Select recipients. Confirm scheduling.
Buttons and menus referencedScheduledate and time
Next stepThe Batch Schedule option allows you to send large campaigns in smaller groups (batches). This reduces the risk of deliverability issues and spreads out sending over a chosen timeframe.All 3 steps in this procedure
Event reminders.
Seasonal promotions.
Planned marketing campaigns.
Batch Schedule
TheBatch Scheduleoption allows you to send large campaigns in smaller groups (batches). This reduces the risk of deliverability issues and spreads out sending over a chosen timeframe.
Note: Batch Schedule Validation
1. If End time is earlier than Start time, an inline error appears under End time: End time can't be before start time.
2. If an End time is selected before Start time, an inline prompt appears under Start time: Please enter a valid start time.
3. Send and Schedule remain disabled until you fix the errors. 4. Set Batch Quantity and Repeat after.5. Choose a supported interval for repeating the batch.
Note: The seconds option is not available.
Draft behavior: If a previously saved draft selected seconds, that value clears automatically to avoid scheduling errors.
6. Editing Start time confirms with a single OK button.
7. Midnight (12:00 AM) boundaries are handled without false errors.
When to use Batch Schedule:
Large recipient lists (thousands of contacts).
Preventing server throttling.
Ensuring consistent deliverability.
Example:If you have 1000 contacts and set batch quantity to 100, emails are delivered in 10 rounds.
Setup Steps:
SelectBatch Schedule.
DefineStart Date/Time.
SetBatch QuantityandRepeat Interval(hours or days).
Configure sender details, subject, and recipients.
Save and confirm.
Batch Schedule (image 3 of 4)What this shows Select Batch Schedule.What this showsIllustrates the "Batch Schedule" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule".This screenshot appears in the "Batch Schedule" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule". The text alongside this image reads: Select Batch Schedule. Define Start Date/Time. Set Batch Quantity and Repeat Interval (hours or days). Configure sender details, subject, and recipients. Save and confirm. Immediately after, the guide continues: The RSS Schedule option is designed for automated campaigns linked to an RSS feed. Each time the feed updates, an email is generated and sent according to your schedule.Image 3 of 4What to chooseSelect Batch Schedule. Define Start Date/Time. Set Batch Quantity and Repeat Interval (hours or days). Configure sender details, subject, and recipients. Save and confirm.Next stepThe RSS Schedule option is designed for automated campaigns linked to an RSS feed. Each time the feed updates, an email is generated and sent according to your schedule.
RSS Schedule
TheRSS Scheduleoption is designed for automated campaigns linked to an RSS feed. Each time the feed updates, an email is generated and sent according to your schedule.
When to use RSS Schedule:
Blog updates.
Newsletters.
Automated content delivery.
Setup Steps:
SelectRSS Schedule.
Enter yourRSS Feed URL.
Choose how often to send (daily, weekly, etc.) and time of day.
Configure sender details, subject, and recipients.
Save and confirm.
RSS Schedule (image 4 of 4)What this shows Select RSS Schedule.What this showsIllustrates the "RSS Schedule" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule".This screenshot appears in the "RSS Schedule" section of "Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule". The text alongside this image reads: Select RSS Schedule. Enter your RSS Feed URL. Choose how often to send (daily, weekly, etc.) and time of day. Configure sender details, subject, and recipients. Save and confirm. Immediately after, the guide continues: Correct setup and management are key to ensuring successful delivery. Beyond initial scheduling, GHL Customer Care gives you flexibility to edit, reschedule, or cancel campaigns.Image 4 of 4What to fill inSelect RSS Schedule. Enter your RSS Feed URL. Choose how often to send (daily, weekly, etc.) and time of day. Configure sender details, subject, and recipients. Save and confirm.
Buttons and menus referencedRSS ScheduleRSS Feed URL
Next stepCorrect setup and management are key to ensuring successful delivery. Beyond initial scheduling, GHL Customer Care gives you flexibility to edit, reschedule, or cancel campaigns.All 3 steps in this procedure
Blog updates.
Newsletters.
Automated content delivery.
How To Setup and Manage Email Campaigns
Correct setup and management are key to ensuring successful delivery. Beyond initial scheduling, GHL Customer Care gives you flexibility to edit, reschedule, or cancel campaigns.
Key Management Features:
Reschedule: Change the time/date of a campaign up to one hour before launch.
Edit Content: Update email content for scheduled, batch, or RSS campaigns before execution.
Pause or Cancel: Stop a campaign before it sends (applies to Schedule, Batch, and RSS).
Test Email/Preview: Send yourself a test before finalizing delivery.
Frequently Asked Questions
Q: Can I edit a campaign after scheduling it? Yes, you can edit time/date up to one hour before sending. For Batch and RSS campaigns, you can also edit email content mid-schedule.
Q: What happens if an RSS feed has no new content? No email will be sent until new content appears in the feed.
Q: Which time zone is used for delivery? The system uses the location time zone set in your account.
Q: Can I cancel a scheduled campaign? Yes, you can pause or cancel scheduled, batch, and RSS campaigns before they send.
Q: What’s the difference between Schedule and Batch Schedule? Schedule sends to the full list at once, while Batch Schedule breaks the list into smaller groups delivered over time.
