Skip to content
Internationalization

How to Submit In-App Translation Feedback

Agency Admins can flag translation issues from the GHL Customer Care UI. Learn access rules, limits, and step-by-step submission with screenshots and troubleshooting.

2 min read467 words6 explained imagesUpdated Mon, 15 Sep, 2025 at 10:54 AM
View as markdownOpen in ClaudeOpen in ChatGPT
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Key Benefits of Translation Feedback Feature
  2. How to Use the Translation Feedback Feature
  3. Frequently Asked Questions
  4. Related Articles

This feature lets Agency Admins flag incorrect or unclear translations directly from the GHL Customer Care interface, no external tickets needed. This guide explains what the feature does, who can use it, where it appears, and how to submit high-quality feedback with screenshots so that your team can keep localization accurate across everyday workflows. 

TABLE OF CONTENTS

What is the Translation Feedback Feature?

Report Translation Feedback is a built-in feature that surfaces a report icon in the top bar so eligible users can submit translation issues without leaving the current page. Submissions help the product team quickly identify strings that need review, improving accuracy and consistency across the platform.

Note: The feature is not visible when the platform language isset to English.

  • Submit feedback from the page where you see the issue.

  • Attach a screenshot to highlight the exact string.

  • Your report is routed for review; you’ll be notified when it’s fixed.

Key Benefits of Translation Feedback Feature

Understanding the benefits helps you decide when to use the in-app report versus opening a general support ticket.

  • Real-time capture: Report issues in the moment, from the exact screen you’re using.

  • Lower effort: Avoid external tickets for routine translation fixes.

  • Higher quality: Add screenshots so reviewers can pinpoint the exact string.

  • Faster iteration: Centralized reports streamline localization improvements.

How to Use the Translation Feedback Feature

Follow these steps to submit actionable translation feedback directly from the UI.

  1. Confirm you’re logged in as Agency Owner/Admin and your language is not English.
  2. Open the page where the translation issue appears.
  3. Click the Report Translation Issue icon (top bar).
    Step 3 of 10: Click the Report Translation Issue icon (top bar) What this shows Step 3 of 10: Click the Report Translation Issue icon (top bar). What this shows Shows what to click for step 3 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". This screenshot accompanies step 3 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you click the Report Translation Issue icon (top bar). The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to the content of the panel will appear in the selected platform language. Step 3 of 10Path: Dashboard > Funnel > Step BuilderImage 1 of 6 What to clickClick the Report Translation Issue icon (top bar).
    Buttons and menus referenced Report Translation IssueAgency Owner/Adminnot Englishscreenshotissue typebrief descriptionpath, e.g. Dashboard>Funnel>Step BuilderReport Issue
    Next stepThe content of the panel will appear in the selected platform language.
    All 10 steps in this procedure
    1. Confirm you’re logged in as Agency Owner/Admin and your language is not English.
    2. Open the page where the translation issue appears.
    3. Click the Report Translation Issue icon (top bar). this image
    4. The content of the panel will appear in the selected platform language.
    5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location.
    6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    7. Add a brief description.
    8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    9. Click the Report Issue button.
    10. You’ll be informed when the issue is resolved.
  4. The content of the panel will appear in the selected platform language.
  5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location.
    Step 5 of 10: Attach a screenshot (mandatory) that clearly shows the problematic… What this shows Step 5 of 10: Attach a screenshot (mandatory) that clearly shows the problematic area and its location. What this shows Shows what this covers for step 5 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". This screenshot accompanies step 5 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you attach a screenshot (mandatory) that clearly shows the problematic area and its location. The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to select the issue type (e.g., incorrect translation, grammar, incorrect formatting). Step 5 of 10Path: Dashboard > Funnel > Step BuilderImage 2 of 6 What this coversAttach a screenshot (mandatory) that clearly shows the problematic area and its location.
    Buttons and menus referenced screenshotAgency Owner/Adminnot EnglishReport Translation Issueissue typebrief descriptionpath, e.g. Dashboard>Funnel>Step BuilderReport Issue
    Next stepSelect the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    All 10 steps in this procedure
    1. Confirm you’re logged in as Agency Owner/Admin and your language is not English.
    2. Open the page where the translation issue appears.
    3. Click the Report Translation Issue icon (top bar).
    4. The content of the panel will appear in the selected platform language.
    5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location. this image
    6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    7. Add a brief description.
    8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    9. Click the Report Issue button.
    10. You’ll be informed when the issue is resolved.
  6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    Step 6 of 10: Select the issue type (e.g., incorrect translation, grammar, incorrect… What this shows Step 6 of 10: Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). What this shows Shows what to fill in for step 6 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". This screenshot accompanies step 6 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you select the issue type (e.g., incorrect translation, grammar, incorrect formatting). The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to add a brief description. Step 6 of 10Path: Dashboard > Funnel > Step BuilderImage 3 of 6 What to fill inSelect the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    Buttons and menus referenced issue typeAgency Owner/Adminnot EnglishReport Translation Issuescreenshotbrief descriptionpath, e.g. Dashboard>Funnel>Step BuilderReport Issue
    Next stepAdd a brief description.
    All 10 steps in this procedure
    1. Confirm you’re logged in as Agency Owner/Admin and your language is not English.
    2. Open the page where the translation issue appears.
    3. Click the Report Translation Issue icon (top bar).
    4. The content of the panel will appear in the selected platform language.
    5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location.
    6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). this image
    7. Add a brief description.
    8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    9. Click the Report Issue button.
    10. You’ll be informed when the issue is resolved.
  7. Add a brief description.

    Step 7 of 10: Add a brief description What this shows Step 7 of 10: Add a brief description. What this shows Shows what this covers for step 7 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". This screenshot accompanies step 7 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you add a brief description. For context, this section explains: Follow these steps to submit actionable translation feedback directly from the UI. The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. Step 7 of 10Path: Dashboard > Funnel > Step BuilderImage 4 of 6 What this coversAdd a brief description.
    Buttons and menus referenced brief descriptionAgency Owner/Adminnot EnglishReport Translation Issuescreenshotissue typepath, e.g. Dashboard>Funnel>Step BuilderReport Issue
    Next stepUnder Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    All 10 steps in this procedure
    1. Confirm you’re logged in as Agency Owner/Admin and your language is not English.
    2. Open the page where the translation issue appears.
    3. Click the Report Translation Issue icon (top bar).
    4. The content of the panel will appear in the selected platform language.
    5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location.
    6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    7. Add a brief description. this image
    8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    9. Click the Report Issue button.
    10. You’ll be informed when the issue is resolved.
  8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    Step 8 of 10: Under Where Did You See This? section, add the path, e.g… What this shows Step 8 of 10: Under Where Did You See This? What this shows Shows what this covers for step 8 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". This screenshot accompanies step 8 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to click the Report Issue button. Step 8 of 10Path: Dashboard > Funnel > Step BuilderImage 5 of 6 What this coversUnder Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    Buttons and menus referenced path, e.g. Dashboard>Funnel>Step BuilderAgency Owner/Adminnot EnglishReport Translation Issuescreenshotissue typebrief descriptionReport Issue
    Next stepClick the Report Issue button.
    All 10 steps in this procedure
    1. Confirm you’re logged in as Agency Owner/Admin and your language is not English.
    2. Open the page where the translation issue appears.
    3. Click the Report Translation Issue icon (top bar).
    4. The content of the panel will appear in the selected platform language.
    5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location.
    6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    7. Add a brief description.
    8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. this image
    9. Click the Report Issue button.
    10. You’ll be informed when the issue is resolved.

  9. Click the Report Issue button.
  10. You’ll be informed when the issue is resolved.
    Step 10 of 10: You’ll be informed when the issue is resolved What this shows Step 10 of 10: You’ll be informed when the issue is resolved. What this shows Shows what this covers for step 10 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". This screenshot accompanies step 10 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you you’ll be informed when the issue is resolved. The navigation path used here is Dashboard > Funnel > Step Builder. Step 10 of 10Path: Dashboard > Funnel > Step BuilderImage 6 of 6 What this coversYou’ll be informed when the issue is resolved.
    Buttons and menus referenced Agency Owner/Adminnot EnglishReport Translation Issuescreenshotissue typebrief descriptionpath, e.g. Dashboard>Funnel>Step BuilderReport Issue
    All 10 steps in this procedure
    1. Confirm you’re logged in as Agency Owner/Admin and your language is not English.
    2. Open the page where the translation issue appears.
    3. Click the Report Translation Issue icon (top bar).
    4. The content of the panel will appear in the selected platform language.
    5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location.
    6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting).
    7. Add a brief description.
    8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder.
    9. Click the Report Issue button.
    10. You’ll be informed when the issue is resolved. this image

Frequently Asked Questions


Q: Who can access the Report Translation Feedback feature?
Agency Owner and Agency Admin roles.


Q: I can’t see the icon, why?

The feature is hidden for English language settings and only appears for Agency Owner/Admin roles.


Q: What should I include in my report?

A short description, the correct wording, and a screenshot showing the issue in context.


Q: How will I know when it’s fixed?

You’ll be informed when the reported translation is resolved.


Was this guide helpful?

Related guides

The Internationalization Of GHL Customer Care Has Begun!7 min read · 1 imagesInternationalization For Client-Portal & Child Apps3 min read · 7 imagesReport Translation Feedback from the GHL Customer Care Interface6 min read · 1 images