# How to Submit In-App Translation Feedback > Agency Admins can flag translation issues from the GHL Customer Care UI. Learn access rules, limits, and step-by-step submission with screenshots and troubleshooting. - Source: https://docs.ghlcustomercare.com/docs/internationalization/the-internationalization-of-ghl-customer-care/how-to-submit-in-app-translation-feedback - Section: Internationalization / The Internationalization of GHL Customer Care - Reading time: 2 min - Images: 6, each explained below - Modified on Mon, 15 Sep, 2025 at 10:54 AM --- This feature lets Agency Admins flag incorrect or unclear translations directly from the GHL Customer Care interface, no external tickets needed. This guide explains what the feature does, who can use it, where it appears, and how to submit high-quality feedback with screenshots so that your team can keep localization accurate across everyday workflows.  --- **TABLE OF CONTENTS** - [What is the Translation Feedback Feature?](#what-is-the-translation-feedback-feature)[](#key-benefits-of-translation-feedback-feature) - [Key Benefits of Translation Feedback Feature](#key-benefits-of-translation-feedback-feature)[](#how-to-use-the-translation-feedback-feature) - [How to Use the Translation Feedback Feature](#how-to-use-the-translation-feedback-feature)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is the Translation Feedback Feature?** Report Translation Feedback is a built-in feature that surfaces a **report icon in the top bar** so eligible users can submit translation issues without leaving the current page. Submissions help the product team quickly identify strings that need review, improving accuracy and consistency across the platform. **Note:** The feature is **not visible** when the platform **language** isset to **English**. - Submit feedback **from the page where you see the issue.** - Attach a **screenshot** to highlight the exact string. - Your report is routed for review; you’ll be **notified when it’s fixed.** --- ## **Key Benefits of Translation Feedback Feature** Understanding the benefits helps you decide when to use the in-app report versus opening a general support ticket. - **Real-time capture**: Report issues in the moment, from the exact screen you’re using. - **Lower effort**: Avoid external tickets for routine translation fixes. - **Higher quality**: Add screenshots so reviewers can pinpoint the exact string. - **Faster iteration**: Centralized reports streamline localization improvements. --- ## **How to Use the Translation Feedback Feature** Follow these steps to submit actionable translation feedback directly from the UI. 1. Confirm you’re logged in as **Agency Owner/Admin** and your language is **not English**. 2. Open the page where the translation issue appears. 3. Click the **Report Translation Issue** icon (top bar). ![Step 3 of 10: Click the Report Translation Issue icon (top bar)](https://jumpshare.com/share/HnGm7ViM2dA1ylQO2LjV+/Screen+Shot+2025-09-15+at+8.11.17+PM.png) **Step 3 of 10: Click the Report Translation Issue icon (top bar)** This screenshot accompanies step 3 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you click the Report Translation Issue icon (top bar). The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to the content of the panel will appear in the selected platform language. - Path: Dashboard > Funnel > Step Builder - What to click: Click the Report Translation Issue icon (top bar). - Controls: Report Translation Issue, Agency Owner/Admin, not English, screenshot, issue type, brief description, path, e.g. Dashboard>Funnel>Step Builder, Report Issue - Next: The content of the panel will appear in the selected platform language. Full procedure: 1. Confirm you’re logged in as Agency Owner/Admin and your language is not English. 2. Open the page where the translation issue appears. 3. Click the Report Translation Issue icon (top bar). <- this image 4. The content of the panel will appear in the selected platform language. 5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location. 6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). 7. Add a brief description. 8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. 9. Click the Report Issue button. 10. You’ll be informed when the issue is resolved. 4. The content of the panel will appear in the selected platform language. 5. Attach a **screenshot** (mandatory) that clearly shows the problematic area and its location. ![Step 5 of 10: Attach a screenshot (mandatory) that clearly shows the problematic…](https://jumpshare.com/share/dz0ne7Of1YemNPH5Emvj+/Screen+Shot+2025-09-15+at+8.15.27+PM.png) **Step 5 of 10: Attach a screenshot (mandatory) that clearly shows the problematic…** This screenshot accompanies step 5 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you attach a screenshot (mandatory) that clearly shows the problematic area and its location. The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to select the issue type (e.g., incorrect translation, grammar, incorrect formatting). - Path: Dashboard > Funnel > Step Builder - What this covers: Attach a screenshot (mandatory) that clearly shows the problematic area and its location. - Controls: screenshot, Agency Owner/Admin, not English, Report Translation Issue, issue type, brief description, path, e.g. Dashboard>Funnel>Step Builder, Report Issue - Next: Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). Full procedure: 1. Confirm you’re logged in as Agency Owner/Admin and your language is not English. 2. Open the page where the translation issue appears. 3. Click the Report Translation Issue icon (top bar). 4. The content of the panel will appear in the selected platform language. 5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location. <- this image 6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). 7. Add a brief description. 8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. 9. Click the Report Issue button. 10. You’ll be informed when the issue is resolved. 6. Select the **issue type** (e.g., incorrect translation, grammar, incorrect formatting). ![Step 6 of 10: Select the issue type (e.g., incorrect translation, grammar, incorrect…](https://jumpshare.com/share/3B6FCm7pj5mk16opqtZu+/Screen+Shot+2025-09-15+at+8.18.33+PM.png) **Step 6 of 10: Select the issue type (e.g., incorrect translation, grammar, incorrect…** This screenshot accompanies step 6 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you select the issue type (e.g., incorrect translation, grammar, incorrect formatting). The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to add a brief description. - Path: Dashboard > Funnel > Step Builder - What to fill in: Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). - Controls: issue type, Agency Owner/Admin, not English, Report Translation Issue, screenshot, brief description, path, e.g. Dashboard>Funnel>Step Builder, Report Issue - Next: Add a brief description. Full procedure: 1. Confirm you’re logged in as Agency Owner/Admin and your language is not English. 2. Open the page where the translation issue appears. 3. Click the Report Translation Issue icon (top bar). 4. The content of the panel will appear in the selected platform language. 5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location. 6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). <- this image 7. Add a brief description. 8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. 9. Click the Report Issue button. 10. You’ll be informed when the issue is resolved. 7. Add a **brief description**. ![Step 7 of 10: Add a brief description](https://jumpshare.com/share/VEssGpFoVnqvkWLq2UXj+/Screen+Shot+2025-09-15+at+8.20.26+PM.png) **Step 7 of 10: Add a brief description** This screenshot accompanies step 7 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you add a brief description. For context, this section explains: Follow these steps to submit actionable translation feedback directly from the UI. The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. - Path: Dashboard > Funnel > Step Builder - What this covers: Add a brief description. - Controls: brief description, Agency Owner/Admin, not English, Report Translation Issue, screenshot, issue type, path, e.g. Dashboard>Funnel>Step Builder, Report Issue - Next: Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. Full procedure: 1. Confirm you’re logged in as Agency Owner/Admin and your language is not English. 2. Open the page where the translation issue appears. 3. Click the Report Translation Issue icon (top bar). 4. The content of the panel will appear in the selected platform language. 5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location. 6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). 7. Add a brief description. <- this image 8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. 9. Click the Report Issue button. 10. You’ll be informed when the issue is resolved. 8. Under **Where Did You See This?** section, add the **path, e.g. Dashboard>Funnel>Step Builder**. ![Step 8 of 10: Under Where Did You See This? section, add the path, e.g…](https://jumpshare.com/share/ko4QrRgXcpgczqq4QkGa+/Screen+Shot+2025-09-15+at+8.23.40+PM.png) **Step 8 of 10: Under Where Did You See This? section, add the path, e.g…** This screenshot accompanies step 8 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. The navigation path used here is Dashboard > Funnel > Step Builder. The next step is to click the Report Issue button. - Path: Dashboard > Funnel > Step Builder - What this covers: Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. - Controls: path, e.g. Dashboard>Funnel>Step Builder, Agency Owner/Admin, not English, Report Translation Issue, screenshot, issue type, brief description, Report Issue - Next: Click the Report Issue button. Full procedure: 1. Confirm you’re logged in as Agency Owner/Admin and your language is not English. 2. Open the page where the translation issue appears. 3. Click the Report Translation Issue icon (top bar). 4. The content of the panel will appear in the selected platform language. 5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location. 6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). 7. Add a brief description. 8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. <- this image 9. Click the Report Issue button. 10. You’ll be informed when the issue is resolved. 9. Click the **Report Issue** button. 10. You’ll be informed when the issue is resolved. ![Step 10 of 10: You’ll be informed when the issue is resolved](https://jumpshare.com/share/vUne13Vnw47OexaRpfCg+/Screen+Shot+2025-09-15+at+8.24.54+PM.png) **Step 10 of 10: You’ll be informed when the issue is resolved** This screenshot accompanies step 10 of 10 in the "How to Use the Translation Feedback Feature" section of "How to Submit In-App Translation Feedback". At this point in the walkthrough you you’ll be informed when the issue is resolved. The navigation path used here is Dashboard > Funnel > Step Builder. - Path: Dashboard > Funnel > Step Builder - What this covers: You’ll be informed when the issue is resolved. - Controls: Agency Owner/Admin, not English, Report Translation Issue, screenshot, issue type, brief description, path, e.g. Dashboard>Funnel>Step Builder, Report Issue Full procedure: 1. Confirm you’re logged in as Agency Owner/Admin and your language is not English. 2. Open the page where the translation issue appears. 3. Click the Report Translation Issue icon (top bar). 4. The content of the panel will appear in the selected platform language. 5. Attach a screenshot (mandatory) that clearly shows the problematic area and its location. 6. Select the issue type (e.g., incorrect translation, grammar, incorrect formatting). 7. Add a brief description. 8. Under Where Did You See This? section, add the path, e.g. Dashboard>Funnel>Step Builder. 9. Click the Report Issue button. 10. You’ll be informed when the issue is resolved. <- this image --- ## **Frequently Asked Questions** ** Q: Who can access the Report Translation Feedback feature? **Agency Owner and Agency Admin roles. **Q: I can’t see the icon, why?** The feature is hidden for English language settings and only appears for Agency Owner/Admin roles. **Q: What should I include in my report?** A short description, the correct wording, and a screenshot showing the issue in context. **Q: How will I know when it’s fixed?** You’ll be informed when the reported translation is resolved. --- ## **Related Articles** - **[](https://docs.ghlcustomercare.com/docs/internationalization/the-internationalization-of-ghl-customer-care/the-internationalization-of-ghl-customer-care-has-begun)**[](https://docs.ghlcustomercare.com/docs/internationalization/the-internationalization-of-ghl-customer-care/the-internationalization-of-ghl-customer-care-has-begun)[The Internationalization Of GHL Customer Care Has Begun!](https://docs.ghlcustomercare.com/docs/internationalization/the-internationalization-of-ghl-customer-care/the-internationalization-of-ghl-customer-care-has-begun) - [Internationalization For Client-Portal & Child Apps ](https://docs.ghlcustomercare.com/docs/dashboards/getting-started-w-dashboards/how-to-manage-dashboard-permissions) - [Workflow Action - Translate Content](https://docs.ghlcustomercare.com/docs/workflows/workflow-ai-workflow-actions/workflow-action-ai-translate) - [Voice AI: Translation Service for Call Transcript & Summary](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-translation-service-for-call-transcript-summary)[](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-translation-service-for-call-transcript-summary)**[](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-translation-service-for-call-transcript-summary)** --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com