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Voice AI: Translation Service for Call Transcript & Summary

Enable GHL Customer Care’s Voice AI Translation Service to instantly translate call transcripts and summaries, boost team accessibility, and improve multilingual client communication.

3 min read762 words9 explained imagesUpdated Mon, 15 Jun at 1:35 PM
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On this page
  1. Key Benefits of the Voice-AI Translation Service
  2. Agent Language vs. Translation Target Language
  3. How to Enable Translation in Agent Setup
  4. Accessing Translated Transcripts and Summaries
  5. Frequently Asked Questions
  6. Related Articles

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Need transcripts and summaries in another language? GHL Customer Care’s Voice AI Translation Service converts post-call transcripts and summaries into the language you choose, right inside your dashboard. This feature removes language barriers, speeds up reviews, and helps global teams work more efficiently with a simple translation setup during agent configuration.

TABLE OF CONTENTS

What is the Voice-AI Translation Service?

GHL Customer Care’s Voice AI Translation Service automatically translates AI-generated call transcripts and call summaries into a target language you select. By pairing powerful speech recognition with machine translation, it delivers written insights you can read and share in the language that serves your clients and teammates best.

Key Benefits of the Voice-AI Translation Service

The translation feature improves clarity, accessibility, and inclusivity for global operations:

  • Inclusive Communication: Everyone on your team, regardless of language proficiency, can review call details with confidence.
  • Instant Visibility: Transcripts and summaries appear in your target language seconds after each call finishes—no copy‑paste needed.
  • Centralized Workflow: View translated content directly in Dashboard & Logs, eliminating the need for external tools.
  • Client Empowerment: Provide multilingual reporting that boosts transparency and trust with global customers.
  • Efficiency: Reduce manual translation tasks and free up time for higher‑value follow‑ups.

Agent Language vs. Translation Target Language

Understanding the difference between the agent language and the translation target language helps ensure calls and post-call records are configured correctly. The agent language controls the live conversation, while the translation target language controls the translated written output after the call.

  • Agent Language: The language the Voice AI agent uses during the phone call.

  • Translation Target Language: The language used for the translated post-call summary and transcript.

For example, if customers call in Spanish but your support team reviews conversations in English, set the agent language to Spanish and the translation target language to English.

How to Enable Translation in Agent Setup

Voice AI Translation is configured inside each Voice AI agent. To use it correctly, first choose the language the agent will use during calls, then select the language you want the post-call summary and transcript translated into. Translation must be enabled separately for each Voice AI agent.

Important: Translation is only available when the agent language is set to a non-English language or Multilingual. If the agent language is set to English, the translation option will not appear.

Steps:

  1. Navigate to AI Agents → Voice AI → Agent List
    Step 1 of 5: Navigate to AI Agents → Voice AI → Agent List What this shows Step 1 of 5: Navigate to AI Agents → Voice AI → Agent List What this shows Shows where to go for step 1 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 1 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you navigate to AI Agents → Voice AI → Agent List. The next step is to click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit. Step 1 of 5Image 1 of 9 Where to goNavigate to AI Agents → Voice AI → Agent List
    Buttons and menus referenced AI AgentsVoice AIAgent ListMultilingualEnglishCreate Agentthree dotsEditTranslation,Target LanguageSave
    Next stepClick Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit.
    All 5 steps in this procedure
    1. Navigate to AI Agents → Voice AI → Agent List this image
    2. Click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit.
    3. Under Translation, enable the Target Language toggle.
    4. Select the preferred translation language from the target language dropdown.
    5. Click Save before testing or leaving the page.
  2. Click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit.
    Step 2 of 5: Click Create Agent to make a new agent, or click the three dots next… What this shows Step 2 of 5: Click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit. What this shows Shows what to choose for step 2 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 2 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit. The next step is to under Translation, enable the Target Language toggle. Step 2 of 5Image 2 of 9 What to chooseClick Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit.
    Buttons and menus referenced Create Agentthree dotsEditMultilingualEnglishAI AgentsVoice AIAgent ListTranslation,Target LanguageSave
    Next stepUnder Translation, enable the Target Language toggle.
    All 5 steps in this procedure
    1. Navigate to AI Agents → Voice AI → Agent List
    2. Click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit. this image
    3. Under Translation, enable the Target Language toggle.
    4. Select the preferred translation language from the target language dropdown.
    5. Click Save before testing or leaving the page.
  3. Under Translation, enable the Target Language toggle.
    Step 3 of 5: Under Translation, enable the Target Language toggle What this shows Step 3 of 5: Under Translation, enable the Target Language toggle. What this shows Shows what to choose for step 3 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 3 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you under Translation, enable the Target Language toggle. The next step is to select the preferred translation language from the target language dropdown. Step 3 of 5Image 3 of 9 What to chooseUnder Translation, enable the Target Language toggle.
    Buttons and menus referenced Translation,Target LanguageMultilingualEnglishAI AgentsVoice AIAgent ListCreate Agentthree dotsEditSave
    Next stepSelect the preferred translation language from the target language dropdown.
    All 5 steps in this procedure
    1. Navigate to AI Agents → Voice AI → Agent List
    2. Click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit.
    3. Under Translation, enable the Target Language toggle. this image
    4. Select the preferred translation language from the target language dropdown.
    5. Click Save before testing or leaving the page.

  4. Select the preferred translation language from the target language dropdown.

    Step 4 of 5: Select the preferred translation language from the target language… What this shows Step 4 of 5: Select the preferred translation language from the target language dropdown. What this shows Shows what to choose for step 4 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 4 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you select the preferred translation language from the target language dropdown. The next step is to click Save before testing or leaving the page. Step 4 of 5Image 4 of 9 What to chooseSelect the preferred translation language from the target language dropdown.
    Buttons and menus referenced MultilingualEnglishAI AgentsVoice AIAgent ListCreate Agentthree dotsEditTranslation,Target LanguageSave
    Next stepClick Save before testing or leaving the page.
    All 5 steps in this procedure
    1. Navigate to AI Agents → Voice AI → Agent List
    2. Click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit.
    3. Under Translation, enable the Target Language toggle.
    4. Select the preferred translation language from the target language dropdown. this image
    5. Click Save before testing or leaving the page.

  5. Click Save before testing or leaving the page.

    Step 5 of 5: Click Save before testing or leaving the page What this shows Step 5 of 5: Click Save before testing or leaving the page. What this shows Shows how to confirm for step 5 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 5 of 5 in the "How to Enable Translation in Agent Setup" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you click Save before testing or leaving the page. Step 5 of 5Image 5 of 9 How to confirmClick Save before testing or leaving the page.
    Buttons and menus referenced SaveMultilingualEnglishAI AgentsVoice AIAgent ListCreate Agentthree dotsEditTranslation,Target Language
    All 5 steps in this procedure
    1. Navigate to AI Agents → Voice AI → Agent List
    2. Click Create Agent to make a new agent, or click the three dots next to an existing agent and select Edit.
    3. Under Translation, enable the Target Language toggle.
    4. Select the preferred translation language from the target language dropdown.
    5. Click Save before testing or leaving the page. this image

Accessing Translated Transcripts and Summaries

Translated summaries and transcripts appear in the Voice AI call logs after a test or live call is completed. This allows reviewers to open the summary or full transcript directly from the call record.

Translated call records can be reviewed from: AI Agents → Voice AI → Dashboard & Logs

Accessing Translated Transcripts and Summaries (image 6 of 9) What this shows Translated call records can be reviewed from: AI Agents → Voice AI → Dashboard & Logs What this shows Illustrates the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot appears in the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". The text alongside this image reads: Translated call records can be reviewed from: AI Agents → Voice AI → Dashboard & Logs. Immediately after, the guide continues: Use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls. Select Summary to view the translated summary. Select View Transcrip t to…. Image 6 of 9 What this coversTranslated call records can be reviewed from: AI Agents → Voice AI → Dashboard & Logs
Buttons and menus referenced AI Agents → Voice AI → Dashboard & LogsContact NameAction TakenLiveTestSummaryView Transcript
Next stepUse filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls. Select Summary to view the translated summary. Select View Transcrip t to view the translated transcript.
All 3 steps in this procedure
  1. Use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls.
  2. Select Summary to view the translated summary.
  3. Select View Transcrip t to view the translated transcript.

From the logs, users can:

  • Use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed.
    Tip: Switch to Test to review records from test Voice AI calls.
    Step 1 of 3: Use filters such as Contact Name or Action Taken, and switch between… What this shows Step 1 of 3: Use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. What this shows Shows what this covers for step 1 of 3 in the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 1 of 3 in the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls. The next step is to select Summary to view the translated summary. Step 1 of 3Image 7 of 9 What this coversUse filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls.
    Buttons and menus referenced Contact NameAction TakenLiveTestAI Agents → Voice AI → Dashboard & LogsSummaryView Transcript
    Next stepSelect Summary to view the translated summary.
    All 3 steps in this procedure
    1. Use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls. this image
    2. Select Summary to view the translated summary.
    3. Select View Transcrip t to view the translated transcript.
  • Select Summary to view the translated summary.
    Step 2 of 3: Select Summary to view the translated summary What this shows Step 2 of 3: Select Summary to view the translated summary. What this shows Shows what to choose for step 2 of 3 in the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 2 of 3 in the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you select Summary to view the translated summary. The next step is to select View Transcrip t to view the translated transcript. Step 2 of 3Image 8 of 9 What to chooseSelect Summary to view the translated summary.
    Buttons and menus referenced SummaryAI Agents → Voice AI → Dashboard & LogsContact NameAction TakenLiveTestView Transcript
    Next stepSelect View Transcrip t to view the translated transcript.
    All 3 steps in this procedure
    1. Use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls.
    2. Select Summary to view the translated summary. this image
    3. Select View Transcrip t to view the translated transcript.
  • Select View Transcript to view the translated transcript.
    Step 3 of 3: Select View Transcrip t to view the translated transcript What this shows Step 3 of 3: Select View Transcrip t to view the translated transcript. What this shows Shows what to choose for step 3 of 3 in the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". This screenshot accompanies step 3 of 3 in the "Accessing Translated Transcripts and Summaries" section of "Voice AI: Translation Service for Call Transcript & Summary". At this point in the walkthrough you select View Transcrip t to view the translated transcript. Step 3 of 3Image 9 of 9 What to chooseSelect View Transcrip t to view the translated transcript.
    Buttons and menus referenced View TranscriptAI Agents → Voice AI → Dashboard & LogsContact NameAction TakenLiveTestSummary
    All 3 steps in this procedure
    1. Use filters such as Contact Name or Action Taken, and switch between Live and Test calls as needed. Tip: Switch to Test to review records from test Voice AI calls.
    2. Select Summary to view the translated summary.
    3. Select View Transcrip t to view the translated transcript. this image

Frequently Asked Questions

Q: Which languages are supported for translation?

The supported language list will appear in the dropdown menu during agent setup.

Q: Do I need to enable translation for each Agent?

Yes. Translation is configured at the agent level, so you must enable it separately for each Voice AI agent that needs translated summaries and transcripts. Once enabled for an agent, it applies automatically to calls handled by that agent.

Q: Can I change the translation language later?

Yes, you can edit the agent and select a different language anytime.

Q: Are both the transcript and the summary translated?

Yes, both are automatically translated and displayed in your chosen language.

Q: Will this affect the original language record?

No, the original transcript and summary remain available; translation is provided in addition.

Q: Does translation change the language used during the call?

No. The agent language controls the live conversation. Translation only affects the post-call summary and transcript.

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