If you are an existing client with Mailgun or SMTP integrated into your CRM please follow the guide below.
If you are a 'New Agency' and have not integrated any SMTP/Mailgun provider you are already on LC - Email by default. You can check by testing
2 min read401 words4 explained imagesUpdated Wed, 24 Jul, 2024 at 2:23 PM
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If you are an existing client with Mailgun or SMTP integrated GHL Customer Care, please follow the guide below. If you are a 'NewAgency' and have not integrated any SMTP/Mailgun provider you are already on LC - Email by default. You can check by testing
LC - Email is designed to help agencies avoid the hassle of signing up for Mailgun or any 3rd party email service provider. In the past, when an agency signed up they would need to either integrate with Mailgun or another email service provider to send/receive emails. With LC - Email, sending & receiving email works right out of the box, on every subaccount. This article will help you migrate your Agency and sub-accounts over to the LC - Email.
Head into your Agency Settings > Email Services. If you see the button 'Use LC - Email' please select LeadConnector as the default provider and follow the prompts:
How to migrate over to LC - Email (image 1 of 4)What this shows Head into your Agency Settings > Email Services.What this showsIllustrates the "How to migrate over to LC - Email" section of "How to Migrate My Agency Over to LC - Email".This screenshot appears in the "How to migrate over to LC - Email" section of "How to Migrate My Agency Over to LC - Email". The text alongside this image reads: Head into your Agency Settings > Email Services. If you see the button ' Use LC - Email' please select LeadConnector as the default provider and follow the prompts. The navigation path used here is Agency Settings > Email Services. Immediately after, the guide continues: Clicking the ' Use LC - Email ' button will not affect sub-accounts that already have SMTP or Mailgun integrated, please follow the steps below to remove the existing SMTP integration. After clicking the ' Use LC - Email ' button a ll new….Path: Agency Settings > Email ServicesImage 1 of 4What to chooseHead into your Agency Settings > Email Services. If you see the button ' Use LC - Email' please select LeadConnector as the default provider and follow the prompts:
Buttons and menus referencedUse LC - Emailnot affectsub-accountsexisting SMTP integration
Next stepClicking the ' Use LC - Email ' button will not affect sub-accounts that already have SMTP or Mailgun integrated, please follow the steps below to remove the existing SMTP integration. After clicking the ' Use LC - Email ' button a ll new accounts will automatically switch over to LC - Email. You can still configure new accounts away from LC- Email by integrating your own Mailgun or SMTP.
Please Note:
Clicking the 'Use LC - Email' button will not affectsub-accounts that already have SMTP or Mailgun integrated, please follow the steps below to remove the existing SMTP integration. After clicking the 'Use LC - Email' button all new accounts will automatically switch over to LC - Email. You can still configure new accounts away from LC- Email by integrating your own Mailgun or SMTP.
If you are trying to add the domain/subdomain but it is showing the following error:
Request Failed
This domain (replies.example.com) is already configured inside a Mailgun account.
Login to Mailgun and delete it from there so you can use it in LC Email
Please Create a New Support Request if you believe the domain should be deleted.
Request Failed (image 2 of 4)What this shows Please Create a New Support Request if you believe the domain should be deleted.What this showsIllustrates the "Request Failed" section of "How to Migrate My Agency Over to LC - Email".This screenshot appears in the "Request Failed" section of "How to Migrate My Agency Over to LC - Email". The text alongside this image reads: Please Create a New Support Request if you believe the domain should be deleted. Immediately after, the guide continues: 1. Select LeadConnector as the Default provider.Image 2 of 4What this coversPlease Create a New Support Request if you believe the domain should be deleted.Next step1. Select LeadConnector as the Default provider
To remove the SMTP integration:
1. Select LeadConnector as the Default provider
2. click on the Gmail integration
3. Click the trash icon
To remove the SMTP integration: (image 3 of 4)What this shows 2.What this showsIllustrates the "To remove the SMTP integration:" section of "How to Migrate My Agency Over to LC - Email".This screenshot appears in the "To remove the SMTP integration:" section of "How to Migrate My Agency Over to LC - Email". The text alongside this image reads: 2. click on the Gmail integration. For context, this section explains: Please Create a New Support Request if you believe the domain should be deleted.Image 3 of 4What to click2. click on the Gmail integration
Buttons and menus referencedLeadConnectorGmail integrationtrash
How to check if you are on LC - Email server (Video).
How to check if you are on LC - Email server (Video). (video 2)Open in a new tab
If your sending domain is listed below you have officially switched over to LC - Email
If your sending domain is listed below you have officially switched over to LC - Email (image 4 of 4)What this shows Screenshot from "If your sending domain is listed below you have officially switched over to LC - Email".What this showsIllustrates the "If your sending domain is listed below you have officially switched over to LC - Email" section of "How to Migrate My Agency Over to LC - Email".This screenshot appears in the "If your sending domain is listed below you have officially switched over to LC - Email" section of "How to Migrate My Agency Over to LC - Email".Image 4 of 4
