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Calendars & Appointments

GHL Customer Care Group Calendar Overview and Setup Guide

Learn how to use Group Calendars in GHL Customer Care to simplify team scheduling and easily manage appointments.

3 min read582 words5 explained imagesUpdated Wed, 22 Apr at 5:19 AM
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On this page
  1. Key Benefits of Group Calendars
  2. How to Create a Group Calendar
  3. Step 1: Navigate to Calendar Settings
  4. Step 2: Adding a New Calendar Group
  5. Step 3: Adding Calendars to the Group
  6. Syncing with External Calendars
  7. Frequently Asked Questions
  8. Related Articles

This article explains how to use Group Calendars in GHL Customer Care to streamline bookings by combining multiple calendars under one link for flexible scheduling options.

Note: Group calendars do not automatically create individual calendars. You'll need to create individual calendars before assigning them to a group.

TABLE OF CONTENTS

What is a Group Calendar in GHL Customer Care?

A Group Calendar in GHL Customer Care is a container that groups multiple individual calendars under one link. This allows for flexible booking experiences such as selecting from multiple service providers, distributing appointments and offering service-based choices tied to specific team members.

Key Benefits of Group Calendars

Group Calendars help you streamline your appointment booking workflows by:

  • Combining multiple calendars into a single booking link.
  • Allowing clients to choose between team members or services.
  • Organizing calendar links by department, availability, or services.
  • Reducing clutter by replacing multiple individual calendar links.

How to Create a Group Calendar

Step 1: Navigate to Calendar Settings

  1. Go to your sub-account Settings. 
    Step 1 of 3: Go to your sub-account Settings What this shows Step 1 of 3: Go to your sub-account Settings. What this shows Shows where to go for step 1 of 3 in the "Step 1: Navigate to Calendar Settings" section of "GHL Customer Care Group Calendar Overview and Setup Guide". This screenshot accompanies step 1 of 3 in the "Step 1: Navigate to Calendar Settings" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you go to your sub-account Settings. For context, this section explains: Go to your sub-account Settings. Select Calendars under Business Services. Click on the Create Group button. The next step is to select Calendars under Business Services. Step 1 of 3Image 1 of 5 Where to goGo to your sub-account Settings.
    Buttons and menus referenced sub-account Settings.CalendarsBusiness ServicesCreate Group
    Next stepSelect Calendars under Business Services.
    All 3 steps in this procedure
    1. Go to your sub-account Settings. this image
    2. Select Calendars under Business Services.
    3. Click on the Create Group button.
  2. Select Calendars under Business Services.
  3. Click on the Create Group button.
    Step 3 of 3: Click on the Create Group button What this shows Step 3 of 3: Click on the Create Group button. What this shows Shows what to click for step 3 of 3 in the "Step 1: Navigate to Calendar Settings" section of "GHL Customer Care Group Calendar Overview and Setup Guide". This screenshot accompanies step 3 of 3 in the "Step 1: Navigate to Calendar Settings" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you click on the Create Group button. For context, this section explains: Go to your sub-account Settings. Select Calendars under Business Services. Click on the Create Group button. Step 3 of 3Image 2 of 5 What to clickClick on the Create Group button.
    Buttons and menus referenced Create Groupsub-account Settings.CalendarsBusiness Services
    All 3 steps in this procedure
    1. Go to your sub-account Settings.
    2. Select Calendars under Business Services.
    3. Click on the Create Group button. this image

Step 2: Adding a New Calendar Group

  1. Enter a Group Name and a short description (optional).
  2. Select either the Classic or Neo templates for the Group view.
  3. Create a Group URL with an appropriate Slug.
  4. Click on Create.
    Step 4 of 4: Click on Create What this shows Step 4 of 4: Click on Create. What this shows Shows what to click for step 4 of 4 in the "Step 2: Adding a New Calendar Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". This screenshot accompanies step 4 of 4 in the "Step 2: Adding a New Calendar Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you click on Create. For context, this section explains: Enter a Group Name and a short description (optional). Select either the Classic or Neo templates for the Group view. Create a Group URL with an appropriate Slug. Click on Create. Step 4 of 4Image 3 of 5 What to clickClick on Create.
    Buttons and menus referenced CreateGroup NamedescriptionClassicNeotemplatesGroup URLSlug
    All 4 steps in this procedure
    1. Enter a Group Name and a short description (optional).
    2. Select either the Classic or Neo templates for the Group view.
    3. Create a Group URL with an appropriate Slug.
    4. Click on Create. this image

Step 3: Adding Calendars to the Group

After creating the Group Calendar, a popup box will appear with two options:

  1. Choose Calendars: Allows the user to select calendars for the group directly from the pop-up.
  2. I'll Do It Later: User can skip and add the calendars to the group later.
    Step 2 of 4: I'll Do It Later: User can skip and add the calendars to the group later What this shows Step 2 of 4: I'll Do It Later: User can skip and add the calendars to the group later. What this shows Shows what this covers for step 2 of 4 in the "Step 3: Adding Calendars to the Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". This screenshot accompanies step 2 of 4 in the "Step 3: Adding Calendars to the Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you i'll Do It Later: User can skip and add the calendars to the group later. The next step is to after Clicking on Choose Calendars, select the calendars you want to add to the group. Step 2 of 4Image 4 of 5 What this coversI'll Do It Later: User can skip and add the calendars to the group later.
    Buttons and menus referenced select the calendarsConfirmSave changes
    Next stepAfter Clicking on Choose Calendars, select the calendars you want to add to the group.
    All 4 steps in this procedure
    1. Choose Calendars: Allows the user to select calendars for the group directly from the pop-up.
    2. I'll Do It Later: User can skip and add the calendars to the group later. this image
    3. After Clicking on Choose Calendars, select the calendars you want to add to the group.
    4. Click on Confirm.
  3. After Clicking on Choose Calendars, select the calendars you want to add to the group.
  4. Click on Confirm.
    Step 4 of 4: Click on Confirm What this shows Step 4 of 4: Click on Confirm. What this shows Shows how to confirm for step 4 of 4 in the "Step 3: Adding Calendars to the Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". This screenshot accompanies step 4 of 4 in the "Step 3: Adding Calendars to the Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you click on Confirm. For context, this section explains: After creating the Group Calendar, a popup box will appear with two options. Step 4 of 4Image 5 of 5 How to confirmClick on Confirm.
    Buttons and menus referenced Confirmselect the calendarsSave changes
    All 4 steps in this procedure
    1. Choose Calendars: Allows the user to select calendars for the group directly from the pop-up.
    2. I'll Do It Later: User can skip and add the calendars to the group later.
    3. After Clicking on Choose Calendars, select the calendars you want to add to the group.
    4. Click on Confirm. this image
     
Note: If no calendars appear, ensure you’ve created individual calendars beforehand.
Tip: If you click Save changes** and a required field is missing, GHL Customer Care takes you to the field automatically. It scrolls to the error in the current tab or opens the correct tab if the error is somewhere else.

Syncing with External Calendars

Ensure each team member has a Primary Calendar configured in their calendar settings. This is necessary for syncing appointments to their third party calendars like Google and Outlook.

More info: Assigning a Primary Calendar 

Frequently Asked Questions

Q: Can I create a calendar directly from the Group Calendar setup screen?

No. You must first create individual calendars under the Calendars tab. Once those are created, you can assign them to a Group Calendar. Group Calendars are containers — they don’t create or configure individual calendars on their own.

Q: Can I group Class or Collective calendars?

No. Group Calendars are separate from Class and Collective calendar types. Each has its own structure and behavior. You can use separate booking flows for those calendar types based on your use case.

Q: What happens if I delete a calendar inside a group?

The group calendar will still exist, but the deleted calendar will no longer appear as a booking option. Always verify group composition after editing or deleting calendars.

Q: How to share or embed a Group calendar?

Check the GHL Customer Care calendar embedding guide.

Q: Can I Show Multiple Calendars Without Using a Calendar Group?

Yes, for more information checkout our guide here.

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