# GHL Customer Care Group Calendar Overview and Setup Guide

> Learn how to use Group Calendars in GHL Customer Care to simplify team scheduling and easily manage appointments.

- Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/calendar-groups/ghl-customer-care-group-calendar-overview-and-setup-guide
- Section: Calendars & Appointments / Calendar Groups
- Reading time: 3 min
- Images: 5, each explained below
- Modified on Wed, 22 Apr at 5:19 AM

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This article explains **how to use Group Calendars in GHL Customer Care to streamline bookings** by combining multiple calendars under one link for flexible scheduling options.

**Note:** Group calendars **do** **not** automatically create individual calendars. You'll need to create individual calendars before assigning them to a group.  

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**TABLE OF CONTENTS**

-   [What is a Group Calendar in GHL Customer Care?](#what-is-a-group-calendar-in-ghl-customer-care)[](#key-benefits-of-group-calendars)
-   [Key Benefits of Group Calendars](#key-benefits-of-group-calendars)[](#how-to-create-a-group-calendar)
-   [How to Create a Group Calendar](#how-to-create-a-group-calendar)
-   [Syncing with External Calendars](#syncing-with-external-calendars)[](#frequently-asked-questions)
-   [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles)
-   [Related Articles](#related-articles)

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# **What is a Group Calendar in GHL Customer Care?**

A **Group Calendar** in GHL Customer Care is a container that **groups multiple individual calendars under one link**. This allows for flexible booking experiences such as selecting from multiple service providers, distributing appointments and offering service-based choices tied to specific team members.

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## **Key Benefits of Group Calendars**

Group Calendars help you streamline your appointment booking workflows by:

-   **Combining multiple calendars** into a single booking link.
-   Allowing clients to **choose between team members or services**.
-   **Organizing calendar links** by department, availability, or services.
-   **Reducing clutter** by replacing multiple individual calendar links.

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## **How to Create a Group Calendar**

### **Step 1:** Navigate to Calendar Settings

1.  Go to your **sub-account Settings.**   
    **
    
    
![Step 1 of 3: Go to your sub-account Settings](https://jumpshare.com/v/9drFWZMZUKzK9Yz5Q6QP+/Screen+Shot+2025-05-30+at+6.54.15+PM.png)

**Step 1 of 3: Go to your sub-account Settings**

This screenshot accompanies step 1 of 3 in the "Step 1: Navigate to Calendar Settings" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you go to your sub-account Settings. For context, this section explains: Go to your sub-account Settings. Select Calendars under Business Services. Click on the Create Group button. The next step is to select Calendars under Business Services.
- Where to go: Go to your sub-account Settings.
- Controls: sub-account Settings., Calendars, Business Services, Create Group
- Next: Select Calendars under Business Services.

Full procedure:

1. Go to your sub-account Settings.  <- this image
2. Select Calendars under Business Services.
3. Click on the Create Group button.

    
    **
2.  Select **Calendars** under **Business Services**.
3.  Click on the **Create Group** button.  
    
    
![Step 3 of 3: Click on the Create Group button](https://jumpshare.com/v/nOoenAOqpMgwEMImXQtH+/Screen+Shot+2025-05-30+at+7.06.34+PM.png)

**Step 3 of 3: Click on the Create Group button**

This screenshot accompanies step 3 of 3 in the "Step 1: Navigate to Calendar Settings" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you click on the Create Group button. For context, this section explains: Go to your sub-account Settings. Select Calendars under Business Services. Click on the Create Group button.
- What to click: Click on the Create Group button.
- Controls: Create Group, sub-account Settings., Calendars, Business Services

Full procedure:

1. Go to your sub-account Settings.
2. Select Calendars under Business Services.
3. Click on the Create Group button.  <- this image

    

### **Step 2:** Adding a New Calendar Group

1.  Enter a **Group Name** and a short **description** (optional).
2.  Select either the **Classic** or **Neo** **templates** for the Group view.
3.  Create a **Group URL** with an appropriate **Slug**.
4.  Click on **Create**.  
    
    
![Step 4 of 4: Click on Create](https://jumpshare.com/v/eq4sOBnJdw1wU4ihydX7+/Screen+Shot+2025-05-30+at+7.11.38+PM.png)

**Step 4 of 4: Click on Create**

This screenshot accompanies step 4 of 4 in the "Step 2: Adding a New Calendar Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you click on Create. For context, this section explains: Enter a Group Name and a short description (optional). Select either the Classic or Neo templates for the Group view. Create a Group URL with an appropriate Slug. Click on Create.
- What to click: Click on Create.
- Controls: Create, Group Name, description, Classic, Neo, templates, Group URL, Slug

Full procedure:

1. Enter a Group Name and a short description (optional).
2. Select either the Classic or Neo templates for the Group view.
3. Create a Group URL with an appropriate Slug.
4. Click on Create.  <- this image

    

### **Step 3:** Adding Calendars to the Group

After creating the Group Calendar, a popup box will appear with two options:

1.  **Choose Calendars:** Allows the user to select calendars for the group directly from the pop-up.
2.  **I'll Do It Later:** User can skip and add the calendars to the group later.  
    
    
![Step 2 of 4: I'll Do It Later: User can skip and add the calendars to the group later](https://jumpshare.com/v/ALemq7ZutFibgGANpTs9+/Screen+Shot+2025-05-30+at+7.15.17+PM.png)

**Step 2 of 4: I'll Do It Later: User can skip and add the calendars to the group later**

This screenshot accompanies step 2 of 4 in the "Step 3: Adding Calendars to the Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you i'll Do It Later: User can skip and add the calendars to the group later. The next step is to after Clicking on Choose Calendars, select the calendars you want to add to the group.
- What this covers: I'll Do It Later: User can skip and add the calendars to the group later.
- Controls: select the calendars, Confirm, Save changes
- Next: After Clicking on Choose Calendars, select the calendars you want to add to the group.

Full procedure:

1. Choose Calendars: Allows the user to select calendars for the group directly from the pop-up.
2. I'll Do It Later: User can skip and add the calendars to the group later.  <- this image
3. After Clicking on Choose Calendars, select the calendars you want to add to the group.
4. Click on Confirm.

    
3.  After Clicking on Choose Calendars, **select the calendars** you want to add to the group.
4.  Click on **Confirm**.
    
    
![Step 4 of 4: Click on Confirm](https://jumpshare.com/v/umTpXTkUYetmOiZg88Ug+/Screen+Shot+2025-05-30+at+7.19.12+PM.png)

**Step 4 of 4: Click on Confirm**

This screenshot accompanies step 4 of 4 in the "Step 3: Adding Calendars to the Group" section of "GHL Customer Care Group Calendar Overview and Setup Guide". At this point in the walkthrough you click on Confirm. For context, this section explains: After creating the Group Calendar, a popup box will appear with two options.
- How to confirm: Click on Confirm.
- Controls: Confirm, select the calendars, Save changes

Full procedure:

1. Choose Calendars: Allows the user to select calendars for the group directly from the pop-up.
2. I'll Do It Later: User can skip and add the calendars to the group later.
3. After Clicking on Choose Calendars, select the calendars you want to add to the group.
4. Click on Confirm.  <- this image

    

**Note:** If no calendars appear, ensure you’ve created individual calendars beforehand.

Tip: If you click **Save changes**\*\* and a required field is missing, GHL Customer Care takes you to the field automatically. It scrolls to the error in the current tab or opens the correct tab if the error is somewhere else.

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## **Syncing with External Calendars**

Ensure each team member has a **Primary Calendar** configured in their calendar settings. This is necessary for syncing appointments to their **third party** calendars like Google and Outlook.

**More info:** [Assigning a Primary Calendar](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/calendar-settings-and-preferences/assigning-a-primary-calendar) 

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## **Frequently Asked Questions**

**Q: Can I create a calendar directly from the Group Calendar setup screen?**

No. You must first create individual calendars under the Calendars tab. Once those are created, you can assign them to a Group Calendar. Group Calendars are containers — they don’t create or configure individual calendars on their own.

**Q: Can I group Class or Collective calendars?**

No. Group Calendars are separate from Class and Collective calendar types. Each has its own structure and behavior. You can use separate booking flows for those calendar types based on your use case.

**Q: What happens if I delete a calendar inside a group?**

The group calendar will still exist, but the deleted calendar will no longer appear as a booking option. Always verify group composition after editing or deleting calendars.

**Q: How to share or embed a Group calendar?**

Check the GHL Customer Care calendar [embedding guide](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/getting-started-w-calendars/embedding-ghl-customer-care-calendars-using-html-code).

**Q: Can I Show Multiple Calendars Without Using a Calendar Group?**

Yes, for more information checkout our guide [here](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/calendar-faqs/can-i-show-multiple-calendars-without-using-a-calendar-group).

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## **Related Articles**

-   [Adding Unassigned Calendars to Groups](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/calendar-groups/adding-unassigned-calendars-to-groups)
-   [Round Robin Setup Guide](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/round-robin-calendars/round-robin-calendars-setup-distribution-availability-explained) 
-   [Calendar Widget Styles](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/calendar-settings-and-preferences/configuring-calendar-widget-style-classic-neo)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com