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How to Cancel Location Subscriptions from the Agency Billing Page

Easily cancel location-level subscriptions in GHL Customer Care from the Agency Billing page using a simple 3-step flow—no support needed, full control in your hands.

1 min read330 words7 explained imagesUpdated Tue, 18 Aug at 8:26 AM
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Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Step 1: Navigate to Billing
  2. Step 2: Choose the Location
  3. Step 3: Choose When to Cancel
  4. Step 4: Review Location and Important Disclaimer
  5. Step 5: Share a Reason & Cancel
  6. Related Articles

Agency users can cancel eligible location-level reselling subscriptions directly from the Agency Billing page using a guided cancellation flow. You can choose to cancel a subscription immediately or at the end of the current billing cycle. This article walks you through each step and explains when billing and access to the canceled subscription end.

Steps to Cancel Location Subscriptions

Step 1: Navigate to Billing

  1. Click on Settings from your Agency account.
    Step 1 of 4: Click on Settings from your Agency account What this shows Step 1 of 4: Click on Settings from your Agency account. What this shows Shows what to click for step 1 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". This screenshot accompanies step 1 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". At this point in the walkthrough you click on Settings from your Agency account. The next step is to click on the Billing tab. Step 1 of 4Image 1 of 7 What to clickClick on Settings from your Agency account.
    Buttons and menus referenced SettingsBillingResellingShow sub-accounts
    Next stepClick on the Billing tab.
    All 4 steps in this procedure
    1. Click on Settings from your Agency account. this image
    2. Click on the Billing tab.
    3. Locate Reselling under Subscriptions.
    4. For the particular reselling product, Click on the Show sub-accounts button.
  2. Click on the Billing tab.
  3. Locate Reselling under Subscriptions.
    Step 3 of 4: Locate Reselling under Subscriptions What this shows Step 3 of 4: Locate Reselling under Subscriptions. What this shows Shows what this covers for step 3 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". This screenshot accompanies step 3 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". At this point in the walkthrough you locate Reselling under Subscriptions. For context, this section explains: Click on Settings from your Agency account. Click on the Billing tab. Locate Reselling under Subscriptions. For the particular reselling product, Click on the Show sub-accounts button. The next step is to for the particular reselling product, Click on the Show sub-accounts button. Step 3 of 4Image 2 of 7 What this coversLocate Reselling under Subscriptions.
    Buttons and menus referenced ResellingSettingsBillingShow sub-accounts
    Next stepFor the particular reselling product, Click on the Show sub-accounts button.
    All 4 steps in this procedure
    1. Click on Settings from your Agency account.
    2. Click on the Billing tab.
    3. Locate Reselling under Subscriptions. this image
    4. For the particular reselling product, Click on the Show sub-accounts button.
  4. For the particular reselling product, Click on the Show sub-accounts button.
    Step 4 of 4: For the particular reselling product, Click on the Show sub-accounts… What this shows Step 4 of 4: For the particular reselling product, Click on the Show sub-accounts button. What this shows Shows what to click for step 4 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". This screenshot accompanies step 4 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". At this point in the walkthrough you for the particular reselling product, Click on the Show sub-accounts button. Step 4 of 4Image 3 of 7 What to clickFor the particular reselling product, Click on the Show sub-accounts button.
    Buttons and menus referenced Show sub-accountsSettingsBillingReselling
    All 4 steps in this procedure
    1. Click on Settings from your Agency account.
    2. Click on the Billing tab.
    3. Locate Reselling under Subscriptions.
    4. For the particular reselling product, Click on the Show sub-accounts button. this image

Step 2: Choose the Location

  1. Click on the Three Dots under Actions column for the location you want to cancel the subscription for.
  2. Click on the x Cancel Subscription button.
Step 2: Choose the Location (image 4 of 7) What this shows Click on the Three Dots under Actions column for the location you want to cancel the subscription for. What this shows Illustrates the "Step 2: Choose the Location" section of "How to Cancel Location Subscriptions from the Agency Billing Page". This screenshot appears in the "Step 2: Choose the Location" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Click on the Three Dots under Actions column for the location you want to cancel the subscription for. Click on the x Cancel Subscription button. Immediately after, the guide continues: You’ll be prompted to select when you want the subscription to end. Review the options carefully before continuing. Image 4 of 7 What to clickClick on the Three Dots under Actions column for the location you want to cancel the subscription for. Click on the x Cancel Subscription button.
Buttons and menus referenced Three DotsActionsx Cancel Subscription
Next stepYou’ll be prompted to select when you want the subscription to end. Review the options carefully before continuing:
All 2 steps in this procedure
  1. Click on the Three Dots under Actions column for the location you want to cancel the subscription for.
  2. Click on the x Cancel Subscription button.

Step 3: Choose When to Cancel

You’ll be prompted to select when you want the subscription to end. Review the options carefully before continuing:

Cancellation optionWhen billing endsWhen access ends
Cancel at End of Billing CycleThe subscription will not renew after the current billing cycle. Billing ends on the effective cancellation date.Access to the canceled product remains available until the end of the current billing cycle and ends on the effective cancellation date.
Cancel ImmediatelyThe subscription ends immediately. There is no refund or proration for unused time.Access to the canceled product ends immediately.

Select your preferred option, then click Proceed to cancellation.

Important: Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription.
Step 3: Choose When to Cancel (image 5 of 7) What this shows Important: Canceling a reselling subscription does not cancel the entire sub-account. What this shows Illustrates the "Step 3: Choose When to Cancel" section of "How to Cancel Location Subscriptions from the Agency Billing Page". This screenshot appears in the "Step 3: Choose When to Cancel" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Important: Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription. Immediately after, the guide continues: Review the Location Name and ID. Review the Important Disclaimer. Click on the Next button. Image 5 of 7 What this coversImportant: Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription.
Buttons and menus referenced Cancel at End of Billing CycleCancel ImmediatelyProceed to cancellation
Next stepReview the Location Name and ID. Review the Important Disclaimer. Click on the Next button.

Step 4: Review Location and Important Disclaimer

  1. Review the Location Name and ID.

  2. Review the Important Disclaimer.

  3. Click on the Next button.

Step 4: Review Location and Important Disclaimer (image 6 of 7) What this shows Review the Location Name and ID. What this shows Illustrates the "Step 4: Review Location and Important Disclaimer" section of "How to Cancel Location Subscriptions from the Agency Billing Page". This screenshot appears in the "Step 4: Review Location and Important Disclaimer" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Review the Location Name and ID. Review the Important Disclaimer. Click on the Next button. Immediately after, the guide continues: Select a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button. Image 6 of 7 What to clickReview the Location Name and ID. Review the Important Disclaimer. Click on the Next button.
Buttons and menus referenced Location NameIDImportant DisclaimerNext
Next stepSelect a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button.
All 3 steps in this procedure
  1. Review the Location Name and ID.
  2. Review the Important Disclaimer.
  3. Click on the Next button.

Step 5: Share a Reason & Cancel

  1. Select a reason for cancellation.
  2. Confirm cancellation by typing DELETE in the box.
  3. Click on the Cancel Subscription button.


Step 5: Share a Reason & Cancel (image 7 of 7) What this shows Select a reason for cancellation. What this shows Illustrates the "Step 5: Share a Reason & Cancel" section of "How to Cancel Location Subscriptions from the Agency Billing Page". This screenshot appears in the "Step 5: Share a Reason & Cancel" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Select a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button. Immediately after, the guide continues: Common Billing Related Questions for Agencies Subscription Management in Client Portal Upgrading and Cancelling SaaS Plans for Clients What happens in case of a payment failure for a Subscription? Image 7 of 7 What to chooseSelect a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button.
Buttons and menus referenced reason for cancellationDELETECancel Subscription
Next stepCommon Billing Related Questions for Agencies Subscription Management in Client Portal Upgrading and Cancelling SaaS Plans for Clients What happens in case of a payment failure for a Subscription?
All 3 steps in this procedure
  1. Select a reason for cancellation.
  2. Confirm cancellation by typing DELETE in the box.
  3. Click on the Cancel Subscription button.

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