How to Enable Support Access for Your GHL Customer Care Account
Overview Support Access allows the GHL Customer Care support team to temporarily access your account to help troubleshoot and resolve issues you may be…
1 min read203 words2 explained imagesUpdated Mon, 27 Apr at 6:50 AM
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Overview
Support Access allows the GHL Customer Care support team to temporarily access your account to help troubleshoot and resolve issues you may be facing. This ensures faster debugging and more effective assistance while keeping you in control of access duration.
Why Enable Support Access?
By enabling support access, you allow the GHL Customer Care support team to:
- Investigate issues directly within your account
- Identify configuration or setup problems
- Provide quicker and more accurate resolutions
Note: Support access is temporary and fully controlled by you.
Steps to Enable Support Access
Follow the steps below to grant temporary access:
- Log in to your GHL Customer Care account and switch to Agency View.
- Navigate to Settings.
- Select Company.
- Go to the Advanced Settings tab.
- Locate the Support Access section.
- Enable Support Access.
Step 6 of 8: Enable Support Access What this shows Step 6 of 8: Enable Support Access. What this shows Shows what this covers for step 6 of 8 in the "Steps to Enable Support Access" section of "How to Enable Support Access for Your GHL Customer Care Account". This screenshot accompanies step 6 of 8 in the "Steps to Enable Support Access" section of "How to Enable Support Access for Your GHL Customer Care Account". At this point in the walkthrough you enable Support Access. For context, this section explains: Log in to your GHL Customer Care account and switch to Agency View. Navigate to Settings. Select Company. Go to the Advanced Settings tab. Locate the Support Access section. Enable Support Access. Choose the duration for which you want to grant access. Click Submit to confirm. The next step is to choose the duration for which you want to grant access. What this coversEnable Support Access. Buttons and menus referenced Agency ViewSettingsCompanyAdvanced SettingsSupport AccessSubmitNext stepChoose the duration for which you want to grant access.All 8 steps in this procedure
- Log in to your GHL Customer Care account and switch to Agency View.
- Navigate to Settings.
- Select Company.
- Go to the Advanced Settings tab.
- Locate the Support Access section.
- Enable Support Access. this image
- Choose the duration for which you want to grant access.
- Click Submit to confirm.
- Choose the duration for which you want to grant access.
- Click Submit to confirm.
Step 8 of 8: Click Submit to confirm What this shows Step 8 of 8: Click Submit to confirm. What this shows Shows how to confirm for step 8 of 8 in the "Steps to Enable Support Access" section of "How to Enable Support Access for Your GHL Customer Care Account". This screenshot accompanies step 8 of 8 in the "Steps to Enable Support Access" section of "How to Enable Support Access for Your GHL Customer Care Account". At this point in the walkthrough you click Submit to confirm. For context, this section explains: Log in to your GHL Customer Care account and switch to Agency View. Navigate to Settings. Select Company. Go to the Advanced Settings tab. Locate the Support Access section. Enable Support Access. Choose the duration for which you want to grant access. Click Submit to confirm. How to confirmClick Submit to confirm. Buttons and menus referenced SubmitAgency ViewSettingsCompanyAdvanced SettingsSupport AccessAll 8 steps in this procedure
- Log in to your GHL Customer Care account and switch to Agency View.
- Navigate to Settings.
- Select Company.
- Go to the Advanced Settings tab.
- Locate the Support Access section.
- Enable Support Access.
- Choose the duration for which you want to grant access.
- Click Submit to confirm. this image
Managing Support Access
Once enabled, you have full control over the access:
- You can extend the access duration at any time if further assistance is needed.
- You can disable access immediately once your issue is resolved.
Best Practices
- Enable support access only when actively working with the support team
- Set the minimum required duration
- Disable access after your issue has been resolved
Frequently asked questions
Why Enable Support Access?
By enabling support access, you allow the GHL Customer Care support team to: Investigate issues directly within your account Identify configuration or setup problems Provide quicker and more accurate resolutions Note: Support access is temporary and fully controlled by you.
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