# How to Enable Support Access for Your GHL Customer Care Account

> Overview Support Access allows the GHL Customer Care support team to temporarily access your account to help troubleshoot and resolve issues you may be…

- Source: https://docs.ghlcustomercare.com/docs/agency-view/ai-agents-contest/how-to-enable-support-access-for-your-ghl-customer-care-account
- Section: Agency View / AI Agents Contest
- Reading time: 1 min
- Images: 2, each explained below
- Modified on Mon, 27 Apr at 6:50 AM

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## Overview

Support Access allows the GHL Customer Care support team to temporarily access your account to help troubleshoot and resolve issues you may be facing. This ensures faster debugging and more effective assistance while keeping you in control of access duration.

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## Why Enable Support Access?

By enabling support access, you allow the GHL Customer Care support team to:

-   Investigate issues directly within your account
-   Identify configuration or setup problems 
-   Provide quicker and more accurate resolutions

> Note: Support access is temporary and fully controlled by you.

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## Steps to Enable Support Access

Follow the steps below to grant temporary access:

1.  Log in to your GHL Customer Care account and switch to **Agency View**.
2.  Navigate to **Settings**.
3.  Select **Company**.
4.  Go to the **Advanced Settings** tab.
5.  Locate the **Support Access** section.
6.  Enable Support Access.
    
    
![Step 6 of 8: Enable Support Access](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070021793/original/k6Dp97-8-LiOZjhPrObEJEV_L9unlcblYA.jpeg)

**Step 6 of 8: Enable Support Access**

This screenshot accompanies step 6 of 8 in the "Steps to Enable Support Access" section of "How to Enable Support Access for Your GHL Customer Care Account". At this point in the walkthrough you enable Support Access. For context, this section explains: Log in to your GHL Customer Care account and switch to Agency View. Navigate to Settings. Select Company. Go to the Advanced Settings tab. Locate the Support Access section. Enable Support Access. Choose the duration for which you want to grant access. Click Submit to confirm. The next step is to choose the duration for which you want to grant access.
- What this covers: Enable Support Access.
- Controls: Agency View, Settings, Company, Advanced Settings, Support Access, Submit
- Next: Choose the duration for which you want to grant access.

Full procedure:

1. Log in to your GHL Customer Care account and switch to Agency View.
2. Navigate to Settings.
3. Select Company.
4. Go to the Advanced Settings tab.
5. Locate the Support Access section.
6. Enable Support Access.  <- this image
7. Choose the duration for which you want to grant access.
8. Click Submit to confirm.

    
7.  Choose the duration for which you want to grant access.
8.  Click **Submit** to confirm.
    
    
![Step 8 of 8: Click Submit to confirm](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070021702/original/TKl5RrYzmTD79WVw7rcOb4yE3XlagBTY9A.png)

**Step 8 of 8: Click Submit to confirm**

This screenshot accompanies step 8 of 8 in the "Steps to Enable Support Access" section of "How to Enable Support Access for Your GHL Customer Care Account". At this point in the walkthrough you click Submit to confirm. For context, this section explains: Log in to your GHL Customer Care account and switch to Agency View. Navigate to Settings. Select Company. Go to the Advanced Settings tab. Locate the Support Access section. Enable Support Access. Choose the duration for which you want to grant access. Click Submit to confirm.
- How to confirm: Click Submit to confirm.
- Controls: Submit, Agency View, Settings, Company, Advanced Settings, Support Access

Full procedure:

1. Log in to your GHL Customer Care account and switch to Agency View.
2. Navigate to Settings.
3. Select Company.
4. Go to the Advanced Settings tab.
5. Locate the Support Access section.
6. Enable Support Access.
7. Choose the duration for which you want to grant access.
8. Click Submit to confirm.  <- this image

    

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## Managing Support Access

Once enabled, you have full control over the access:

-   You can **extend the access duration** at any time if further assistance is needed.
-   You can **disable access immediately** once your issue is resolved.

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## Best Practices

-   Enable support access only when actively working with the support team
-   Set the minimum required duration
-   Disable access after your issue has been resolved

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com