# How to Cancel Location Subscriptions from the Agency Billing Page

> Easily cancel location-level subscriptions in GHL Customer Care from the Agency Billing page using a simple 3-step flow—no support needed, full control in your hands.

- Source: https://docs.ghlcustomercare.com/docs/agency-view/reselling/how-to-cancel-location-subscriptions-from-the-agency-billing-page
- Section: Agency View / Reselling
- Reading time: 1 min
- Images: 7, each explained below
- Modified on Tue, 18 Aug at 8:26 AM

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Agency users can cancel eligible location-level reselling subscriptions directly from the Agency Billing page using a guided cancellation flow. You can choose to cancel a subscription immediately or at the end of the current billing cycle. This article walks you through each step and explains when billing and access to the canceled subscription end.

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# **Steps to Cancel Location Subscriptions**

### **Step 1:** Navigate to Billing

1.  Click on **Settings** from your Agency account.
    
    
![Step 1 of 4: Click on Settings from your Agency account](https://jumpshare.com/v/tLocrx634NVbP5uK9Imq+/Screen+Shot+2025-07-02+at+11.33.05+PM.png)

**Step 1 of 4: Click on Settings from your Agency account**

This screenshot accompanies step 1 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". At this point in the walkthrough you click on Settings from your Agency account. The next step is to click on the Billing tab.
- What to click: Click on Settings from your Agency account.
- Controls: Settings, Billing, Reselling, Show sub-accounts
- Next: Click on the Billing tab.

Full procedure:

1. Click on Settings from your Agency account.  <- this image
2. Click on the Billing tab.
3. Locate Reselling under Subscriptions.
4. For the particular reselling product, Click on the Show sub-accounts button.

    
2.  Click on the **Billing** tab.
3.  Locate **Reselling** under Subscriptions.
    
    
![Step 3 of 4: Locate Reselling under Subscriptions](https://jumpshare.com/v/OvPn2dE0yaAndMpHE8Vt+/Screen+Shot+2025-07-02+at+11.37.08+PM.png)

**Step 3 of 4: Locate Reselling under Subscriptions**

This screenshot accompanies step 3 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". At this point in the walkthrough you locate Reselling under Subscriptions. For context, this section explains: Click on Settings from your Agency account. Click on the Billing tab. Locate Reselling under Subscriptions. For the particular reselling product, Click on the Show sub-accounts button. The next step is to for the particular reselling product, Click on the Show sub-accounts button.
- What this covers: Locate Reselling under Subscriptions.
- Controls: Reselling, Settings, Billing, Show sub-accounts
- Next: For the particular reselling product, Click on the Show sub-accounts button.

Full procedure:

1. Click on Settings from your Agency account.
2. Click on the Billing tab.
3. Locate Reselling under Subscriptions.  <- this image
4. For the particular reselling product, Click on the Show sub-accounts button.

    
4.  For the particular reselling product, Click on the **Show sub-accounts** button.
    
    
![Step 4 of 4: For the particular reselling product, Click on the Show sub-accounts…](https://jumpshare.com/v/McBhTcrKvKpeVXOR9OUW+/Screen+Shot+2025-07-02+at+11.40.41+PM.png)

**Step 4 of 4: For the particular reselling product, Click on the Show sub-accounts…**

This screenshot accompanies step 4 of 4 in the "Step 1: Navigate to Billing" section of "How to Cancel Location Subscriptions from the Agency Billing Page". At this point in the walkthrough you for the particular reselling product, Click on the Show sub-accounts button.
- What to click: For the particular reselling product, Click on the Show sub-accounts button.
- Controls: Show sub-accounts, Settings, Billing, Reselling

Full procedure:

1. Click on Settings from your Agency account.
2. Click on the Billing tab.
3. Locate Reselling under Subscriptions.
4. For the particular reselling product, Click on the Show sub-accounts button.  <- this image

    

### **Step 2:** Choose the Location

1.  Click on the **Three Dots** under **Actions** column for the location you want to cancel the subscription for.
2.  Click on the **x Cancel Subscription** button.

![Step 2: Choose the Location (image 4 of 7)](https://jumpshare.com/v/7BU9tu1Wzc3w30F13HEE+/Screen+Shot+2025-07-02+at+11.47.13+PM.png)

**Step 2: Choose the Location (image 4 of 7)**

This screenshot appears in the "Step 2: Choose the Location" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Click on the Three Dots under Actions column for the location you want to cancel the subscription for. Click on the x Cancel Subscription button. Immediately after, the guide continues: You’ll be prompted to select when you want the subscription to end. Review the options carefully before continuing.
- What to click: Click on the Three Dots under Actions column for the location you want to cancel the subscription for. Click on the x Cancel Subscription button.
- Controls: Three Dots, Actions, x Cancel Subscription
- Next: You’ll be prompted to select when you want the subscription to end. Review the options carefully before continuing:

Full procedure:

1. Click on the Three Dots under Actions column for the location you want to cancel the subscription for.
2. Click on the x Cancel Subscription button.

### **Step 3:** Choose When to Cancel

You’ll be prompted to select when you want the subscription to end. Review the options carefully before continuing:

| Cancellation option | When billing ends | When access ends |
| --- | --- | --- |
| **Cancel at End of Billing Cycle** | The subscription will not renew after the current billing cycle. Billing ends on the effective cancellation date. | Access to the canceled product remains available until the end of the current billing cycle and ends on the effective cancellation date. |
| **Cancel Immediately** | The subscription ends immediately. There is no refund or proration for unused time. | Access to the canceled product ends immediately. |

Select your preferred option, then click **Proceed to cancellation**.

**Important:** Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription.

![Step 3: Choose When to Cancel (image 5 of 7)](https://jumpshare.com/v/ZFT7jvbTjx7f8MwPGFfQ+/Screen+Shot+2025-07-02+at+11.50.24+PM.png)

**Step 3: Choose When to Cancel (image 5 of 7)**

This screenshot appears in the "Step 3: Choose When to Cancel" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Important: Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription. Immediately after, the guide continues: Review the Location Name and ID. Review the Important Disclaimer. Click on the Next button.
- What this covers: Important: Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription.
- Controls: Cancel at End of Billing Cycle, Cancel Immediately, Proceed to cancellation
- Next: Review the Location Name and ID. Review the Important Disclaimer. Click on the Next button.

### **Step 4:** Review Location and Important Disclaimer

1.  Review the **Location Name** and **ID**.
    
2.  Review the **Important Disclaimer**.
    
3.  Click on the **Next** button.
    

![Step 4: Review Location and Important Disclaimer (image 6 of 7)](https://jumpshare.com/v/AmXLfvbqebYP9LdLJera+/Screen+Shot+2025-07-03+at+12.09.17+AM.png)

**Step 4: Review Location and Important Disclaimer (image 6 of 7)**

This screenshot appears in the "Step 4: Review Location and Important Disclaimer" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Review the Location Name and ID. Review the Important Disclaimer. Click on the Next button. Immediately after, the guide continues: Select a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button.
- What to click: Review the Location Name and ID. Review the Important Disclaimer. Click on the Next button.
- Controls: Location Name, ID, Important Disclaimer, Next
- Next: Select a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button.

Full procedure:

1. Review the Location Name and ID.
2. Review the Important Disclaimer.
3. Click on the Next button.

### **Step 5:** Share a Reason & Cancel

1.  Select a **reason for cancellation**.
2.  Confirm cancellation by typing **DELETE** in the box.
3.  Click on the **Cancel Subscription** button.

  

![Step 5: Share a Reason & Cancel (image 7 of 7)](https://jumpshare.com/v/0lToBNqHomn6D7gJSLQr+/Screen+Shot+2025-07-03+at+12.12.15+AM.png)

**Step 5: Share a Reason & Cancel (image 7 of 7)**

This screenshot appears in the "Step 5: Share a Reason & Cancel" section of "How to Cancel Location Subscriptions from the Agency Billing Page". The text alongside this image reads: Select a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button. Immediately after, the guide continues: Common Billing Related Questions for Agencies Subscription Management in Client Portal Upgrading and Cancelling SaaS Plans for Clients What happens in case of a payment failure for a Subscription?
- What to choose: Select a reason for cancellation. Confirm cancellation by typing DELETE in the box. Click on the Cancel Subscription button.
- Controls: reason for cancellation, DELETE, Cancel Subscription
- Next: Common Billing Related Questions for Agencies Subscription Management in Client Portal Upgrading and Cancelling SaaS Plans for Clients What happens in case of a payment failure for a Subscription?

Full procedure:

1. Select a reason for cancellation.
2. Confirm cancellation by typing DELETE in the box.
3. Click on the Cancel Subscription button.

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## **Related Articles**

-   [Common Billing Related Questions for Agencies](https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/billing-related-questions-for-agencies)
-   [Subscription Management in Client Portal](https://docs.ghlcustomercare.com/docs/client-portal/client-portal-2/subscription-management-in-client-portal)
-   Upgrading and Cancelling SaaS Plans for Clients
-   [What happens in case of a payment failure for a Subscription?](https://docs.ghlcustomercare.com/docs/payments/getting-started-w-payments/what-happens-in-case-of-a-payment-failure-for-a-subscription)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com