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How to Use the WordPress Plugin Troubleshooter

GHL Customer Care's WordPress Plugin Troubleshooter pinpoints faulty plugins. Dashboard tests isolate issues and restore sites fast, even after a White Screen of Death.

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  1. What is WordPress Plugin Troubleshooter?
  2. Key Benefits of WordPress Plugin Troubleshooter
  3. How To Use the WordPress Plugin Troubleshooter
  4. Frequently Asked Questions
  5. Related Articles

The WordPress Plugin Troubleshooter is a simple tool in your dashboard that helps you quickly spot and fix plugin conflicts. It guides you step by step and can bring your site back even if you’re seeing the White Screen of Death. This article shows you what the tool does, when to use it, and the exact steps to get your site running again fast.

TABLE OF CONTENTS

What is WordPress Plugin Troubleshooter?

WordPress Plugin Troubleshooter is a built-in tool within GHL Customer Care’s Hosting Dashboard that automates the process of identifying the faulty plugin causing site issues. It iteratively disables and re-enables active plugins until the culprit is isolated. This intelligent approach minimizes downtime and helps you restore full site functionality even when encountering severe errors.

Key Benefits of WordPress Plugin Troubleshooter

  • Fast diagnosis: Finds the culprit plugin by testing in smart batches.
  • User-friendly: Easy step-by-step interface that speeds up troubleshooting.
  • One-click fix: Instantly deactivate the faulty plugin to restore performance.
  • Crash-proof: Works even during critical errors like the White Screen of Death.
  • Team-ready: Built for agencies, freelancers, and support teams managing client sites.

How To Use the WordPress Plugin Troubleshooter

Follow these steps for a smooth and efficient troubleshooting process:

  1. Log in to your sub-account.
  2. Go to Sites ▸ WordPress.
    Step 2 of 13: Go to Sites ▸ WordPress What this shows Step 2 of 13: Go to Sites ▸ WordPress. What this shows Shows where to go for step 2 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 2 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you go to Sites ▸ WordPress. For context, this section explains: Follow these steps for a smooth and efficient troubleshooting process. The next step is to on the WordPress website you want to work on, click Manage Website. Step 2 of 13Image 1 of 9 Where to goGo to Sites ▸ WordPress.
    Buttons and menus referenced SitesWordPressManage WebsiteQuick actionsTroubleshoot siteFind issuesStart the processConfirm pluginsinspecting pluginsFinding the fixContinueDeactivate the plugin
    Next stepOn the WordPress website you want to work on, click Manage Website.
    All 13 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Sites ▸ WordPress. this image
    3. On the WordPress website you want to work on, click Manage Website.
    4. In the top-right of the site manager, click the Quick actions dropdown.
    5. Click Troubleshoot site.
    6. In the Find issues panel, click Start the process.
    7. When prompted, select only the plugins that are essential for your site’s core functionality
    8. Click Confirm plugins. The tool begins inspecting plugins.
    9. What you’ll see: A Finding the fix screen in the right panel.
    10. Click Continue when prompted.
    11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:
  3. On the WordPress website you want to work on, click Manage Website.
    Step 3 of 13: On the WordPress website you want to work on, click Manage Website What this shows Step 3 of 13: On the WordPress website you want to work on, click Manage Website. What this shows Shows what to click for step 3 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 3 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you on the WordPress website you want to work on, click Manage Website. The next step is to in the top-right of the site manager, click the Quick actions dropdown. Step 3 of 13Image 2 of 9 What to clickOn the WordPress website you want to work on, click Manage Website.
    Buttons and menus referenced Manage WebsiteSitesWordPressQuick actionsTroubleshoot siteFind issuesStart the processConfirm pluginsinspecting pluginsFinding the fixContinueDeactivate the plugin
    Next stepIn the top-right of the site manager, click the Quick actions dropdown.
    All 13 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Sites ▸ WordPress.
    3. On the WordPress website you want to work on, click Manage Website. this image
    4. In the top-right of the site manager, click the Quick actions dropdown.
    5. Click Troubleshoot site.
    6. In the Find issues panel, click Start the process.
    7. When prompted, select only the plugins that are essential for your site’s core functionality
    8. Click Confirm plugins. The tool begins inspecting plugins.
    9. What you’ll see: A Finding the fix screen in the right panel.
    10. Click Continue when prompted.
    11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:
  4. In the top-right of the site manager, click the Quick actions dropdown.
  5. Click Troubleshoot site.
    Step 5 of 13: Click Troubleshoot site What this shows Step 5 of 13: Click Troubleshoot site. What this shows Shows what to click for step 5 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 5 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Troubleshoot site. For context, this section explains: Follow these steps for a smooth and efficient troubleshooting process. The next step is to in the Find issues panel, click Start the process. Step 5 of 13Image 3 of 9 What to clickClick Troubleshoot site.
    Buttons and menus referenced Troubleshoot siteSitesWordPressManage WebsiteQuick actionsFind issuesStart the processConfirm pluginsinspecting pluginsFinding the fixContinueDeactivate the plugin
    Next stepIn the Find issues panel, click Start the process.
    All 13 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Sites ▸ WordPress.
    3. On the WordPress website you want to work on, click Manage Website.
    4. In the top-right of the site manager, click the Quick actions dropdown.
    5. Click Troubleshoot site. this image
    6. In the Find issues panel, click Start the process.
    7. When prompted, select only the plugins that are essential for your site’s core functionality
    8. Click Confirm plugins. The tool begins inspecting plugins.
    9. What you’ll see: A Finding the fix screen in the right panel.
    10. Click Continue when prompted.
    11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:
  6. In the Find issues panel, click Start the process.
    Step 6 of 13: In the Find issues panel, click Start the process What this shows Step 6 of 13: In the Find issues panel, click Start the process. What this shows Shows what to click for step 6 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 6 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you in the Find issues panel, click Start the process. The next step is to when prompted, select only the plugins that are essential for your site’s core functionality. Step 6 of 13Image 4 of 9 What to clickIn the Find issues panel, click Start the process.
    Buttons and menus referenced Find issuesStart the processSitesWordPressManage WebsiteQuick actionsTroubleshoot siteConfirm pluginsinspecting pluginsFinding the fixContinueDeactivate the plugin
    Next stepWhen prompted, select only the plugins that are essential for your site’s core functionality
    All 13 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Sites ▸ WordPress.
    3. On the WordPress website you want to work on, click Manage Website.
    4. In the top-right of the site manager, click the Quick actions dropdown.
    5. Click Troubleshoot site.
    6. In the Find issues panel, click Start the process. this image
    7. When prompted, select only the plugins that are essential for your site’s core functionality
    8. Click Confirm plugins. The tool begins inspecting plugins.
    9. What you’ll see: A Finding the fix screen in the right panel.
    10. Click Continue when prompted.
    11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:
  7. When prompted, select only the plugins that are essential for your site’s core functionality
  8. Click Confirm plugins. The tool begins inspecting plugins.
    Step 8 of 13: Click Confirm plugins. The tool begins inspecting plugins What this shows Step 8 of 13: Click Confirm plugins. What this shows Shows how to confirm for step 8 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 8 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Confirm plugins. The tool begins inspecting plugins. The next step is to what you’ll see: A Finding the fix screen in the right panel. Step 8 of 13Image 5 of 9 How to confirmClick Confirm plugins. The tool begins inspecting plugins.
    Buttons and menus referenced Confirm pluginsinspecting pluginsSitesWordPressManage WebsiteQuick actionsTroubleshoot siteFind issuesStart the processFinding the fixContinueDeactivate the plugin
    Next stepWhat you’ll see: A Finding the fix screen in the right panel.
    All 13 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Sites ▸ WordPress.
    3. On the WordPress website you want to work on, click Manage Website.
    4. In the top-right of the site manager, click the Quick actions dropdown.
    5. Click Troubleshoot site.
    6. In the Find issues panel, click Start the process.
    7. When prompted, select only the plugins that are essential for your site’s core functionality
    8. Click Confirm plugins. The tool begins inspecting plugins. this image
    9. What you’ll see: A Finding the fix screen in the right panel.
    10. Click Continue when prompted.
    11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:
  9. What you’ll see: A Finding the fix screen in the right panel.
  10. Click Continue when prompted.
    Step 10 of 13: Click Continue when prompted What this shows Step 10 of 13: Click Continue when prompted. What this shows Shows what to click for step 10 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 10 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Continue when prompted. For context, this section explains: Follow these steps for a smooth and efficient troubleshooting process. The next step is to if the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. Step 10 of 13Image 6 of 9 What to clickClick Continue when prompted.
    Buttons and menus referenced ContinueSitesWordPressManage WebsiteQuick actionsTroubleshoot siteFind issuesStart the processConfirm pluginsinspecting pluginsFinding the fixDeactivate the plugin
    Next stepIf the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    All 13 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Sites ▸ WordPress.
    3. On the WordPress website you want to work on, click Manage Website.
    4. In the top-right of the site manager, click the Quick actions dropdown.
    5. Click Troubleshoot site.
    6. In the Find issues panel, click Start the process.
    7. When prompted, select only the plugins that are essential for your site’s core functionality
    8. Click Confirm plugins. The tool begins inspecting plugins.
    9. What you’ll see: A Finding the fix screen in the right panel.
    10. Click Continue when prompted. this image
    11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:
  11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    Step 11 of 13: If the tool reports “Broken plugins found—We have identified the… What this shows Step 11 of 13: If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. What this shows Shows what to click for step 11 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 11 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you if the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. The next step is to on the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”). Step 11 of 13Image 7 of 9 What to clickIf the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue.
    Buttons and menus referenced Deactivate the pluginSitesWordPressManage WebsiteQuick actionsTroubleshoot siteFind issuesStart the processConfirm pluginsinspecting pluginsFinding the fixContinue
    Next stepOn the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    All 13 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Sites ▸ WordPress.
    3. On the WordPress website you want to work on, click Manage Website.
    4. In the top-right of the site manager, click the Quick actions dropdown.
    5. Click Troubleshoot site.
    6. In the Find issues panel, click Start the process.
    7. When prompted, select only the plugins that are essential for your site’s core functionality
    8. Click Confirm plugins. The tool begins inspecting plugins.
    9. What you’ll see: A Finding the fix screen in the right panel.
    10. Click Continue when prompted.
    11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. this image
    12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):
    13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:
  12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”):

    • If the site is working: click Yes, it is fixed (?).

    • If the site is still not working: click Still broken (?) to continue troubleshooting.

      Step 2 of 2: If the site is still not working: click Still broken (?) to continue… What this shows Step 2 of 2: If the site is still not working: click Still broken (?) to continue troubleshooting. What this shows Shows what to click for step 2 of 2 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 2 of 2 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you if the site is still not working: click Still broken (?) to continue troubleshooting. Step 2 of 2Image 8 of 9 What to clickIf the site is still not working: click Still broken (?) to continue troubleshooting.
      Buttons and menus referenced Still brokenSitesWordPressManage WebsiteQuick actionsTroubleshoot siteFind issuesStart the processConfirm pluginsinspecting pluginsFinding the fixContinue
      All 2 steps in this procedure
      1. If the site is working: click Yes, it is fixed (?).
      2. If the site is still not working: click Still broken (?) to continue troubleshooting. this image
  13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”:

    • Click Return to dashboard to go back, or

    • Click Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest).

      Step 2 of 2: Click Restart troubleshooting to run the process again (e.g., adjust… What this shows Step 2 of 2: Click Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest). What this shows Shows what to click for step 2 of 2 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". This screenshot accompanies step 2 of 2 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest). Step 2 of 2Image 9 of 9 What to clickClick Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest).
      Buttons and menus referenced Restart troubleshootingSitesWordPressManage WebsiteQuick actionsTroubleshoot siteFind issuesStart the processConfirm pluginsinspecting pluginsFinding the fixContinue
      All 2 steps in this procedure
      1. Click Return to dashboard to go back, or
      2. Click Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest). this image

Frequently Asked Questions

Q: Can this tool operate on a site that is partially broken?

Yes, it works even if your site is experiencing severe issues such as a White Screen of Death.

Q: Is it possible to prevent certain plugins from being disabled?

Yes, you can mark essential plugins so they remain active during the troubleshooting process.

Q: How does the tool know which plugin is causing the issue?

By iteratively disabling and re-enabling plugins, the system monitors the site's performance until the faulty plugin is isolated.

Q: Who is the WordPress Plugin Troubleshooter designed for?

It is designed for agency users managing client sites, freelancers, small business owners.

Frequently asked questions

What is WordPress Plugin Troubleshooter?
WordPress Plugin Troubleshooter is a built-in tool within GHL Customer Care’s Hosting Dashboard that automates the process of identifying the faulty plugin causing site issues. It iteratively disables and re-enables active plugins until the culprit is isolated. This intelligent approach minimizes downtime and helps you restore full site functionality even when encountering severe errors.

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