# How to Use the WordPress Plugin Troubleshooter > GHL Customer Care's WordPress Plugin Troubleshooter pinpoints faulty plugins. Dashboard tests isolate issues and restore sites fast, even after a White Screen of Death. - Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-use-the-wordpress-plugin-troubleshooter - Section: Sites / Wordpress - Reading time: 3 min - Images: 9, each explained below --- The WordPress Plugin Troubleshooter is a simple tool in your dashboard that helps you quickly spot and fix plugin conflicts. It guides you step by step and can bring your site back even if you’re seeing the White Screen of Death. This article shows you what the tool does, when to use it, and the exact steps to get your site running again fast. --- **TABLE OF CONTENTS** - [What is WordPress Plugin Troubleshooter?](#what-is-wordpress-plugin-troubleshooter) - [Key Benefits of WordPress Plugin Troubleshooter](#key-benefits-of-wordpress-plugin-troubleshooter) - [How To Use the WordPress Plugin Troubleshooter](#how-to-use-the-wordpress-plugin-troubleshooter) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What is WordPress Plugin Troubleshooter?** WordPress Plugin Troubleshooter is a built-in tool within GHL Customer Care’s Hosting Dashboard that automates the process of identifying the faulty plugin causing site issues. It iteratively disables and re-enables active plugins until the culprit is isolated. This intelligent approach minimizes downtime and helps you restore full site functionality even when encountering severe errors. --- ## **Key Benefits of WordPress Plugin Troubleshooter** - **Fast diagnosis:** Finds the culprit plugin by testing in smart batches. - **User-friendly:** Easy step-by-step interface that speeds up troubleshooting. - **One-click fix:** Instantly deactivate the faulty plugin to restore performance. - **Crash-proof:** Works even during critical errors like the White Screen of Death. - **Team-ready:** Built for agencies, freelancers, and support teams managing client sites. --- ## **How To Use the WordPress Plugin Troubleshooter** Follow these steps for a smooth and efficient troubleshooting process: 1. Log in to your sub-account. 2. Go to **Sites** ▸ **WordPress**. ![Step 2 of 13: Go to Sites ▸ WordPress](https://jumpshare.com/share/yUovDDJiwBFJS35IqaGW+/Screen+Shot+2025-08-19+at+7.35.36+PM.png) **Step 2 of 13: Go to Sites ▸ WordPress** This screenshot accompanies step 2 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you go to Sites ▸ WordPress. For context, this section explains: Follow these steps for a smooth and efficient troubleshooting process. The next step is to on the WordPress website you want to work on, click Manage Website. - Where to go: Go to Sites ▸ WordPress. - Controls: Sites, WordPress, Manage Website, Quick actions, Troubleshoot site, Find issues, Start the process, Confirm plugins, inspecting plugins, Finding the fix, Continue, Deactivate the plugin - Next: On the WordPress website you want to work on, click Manage Website. Full procedure: 1. Log in to your sub-account. 2. Go to Sites ▸ WordPress. <- this image 3. On the WordPress website you want to work on, click Manage Website. 4. In the top-right of the site manager, click the Quick actions dropdown. 5. Click Troubleshoot site. 6. In the Find issues panel, click Start the process. 7. When prompted, select only the plugins that are essential for your site’s core functionality 8. Click Confirm plugins. The tool begins inspecting plugins. 9. What you’ll see: A Finding the fix screen in the right panel. 10. Click Continue when prompted. 11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. 12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): 13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”: 3. On the WordPress website you want to work on, click **Manage Website**. ![Step 3 of 13: On the WordPress website you want to work on, click Manage Website](https://jumpshare.com/share/kv3xSdavHWk8Cwqls4ke+/Screen+Shot+2025-08-19+at+7.40.12+PM.png) **Step 3 of 13: On the WordPress website you want to work on, click Manage Website** This screenshot accompanies step 3 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you on the WordPress website you want to work on, click Manage Website. The next step is to in the top-right of the site manager, click the Quick actions dropdown. - What to click: On the WordPress website you want to work on, click Manage Website. - Controls: Manage Website, Sites, WordPress, Quick actions, Troubleshoot site, Find issues, Start the process, Confirm plugins, inspecting plugins, Finding the fix, Continue, Deactivate the plugin - Next: In the top-right of the site manager, click the Quick actions dropdown. Full procedure: 1. Log in to your sub-account. 2. Go to Sites ▸ WordPress. 3. On the WordPress website you want to work on, click Manage Website. <- this image 4. In the top-right of the site manager, click the Quick actions dropdown. 5. Click Troubleshoot site. 6. In the Find issues panel, click Start the process. 7. When prompted, select only the plugins that are essential for your site’s core functionality 8. Click Confirm plugins. The tool begins inspecting plugins. 9. What you’ll see: A Finding the fix screen in the right panel. 10. Click Continue when prompted. 11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. 12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): 13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”: 4. In the top-right of the site manager, click the **Quick actions** dropdown. 5. Click **Troubleshoot site**. ![Step 5 of 13: Click Troubleshoot site](https://jumpshare.com/share/Djug5blSQFdMaiFiloDZ+/Screen+Shot+2025-08-19+at+7.44.16+PM.png) **Step 5 of 13: Click Troubleshoot site** This screenshot accompanies step 5 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Troubleshoot site. For context, this section explains: Follow these steps for a smooth and efficient troubleshooting process. The next step is to in the Find issues panel, click Start the process. - What to click: Click Troubleshoot site. - Controls: Troubleshoot site, Sites, WordPress, Manage Website, Quick actions, Find issues, Start the process, Confirm plugins, inspecting plugins, Finding the fix, Continue, Deactivate the plugin - Next: In the Find issues panel, click Start the process. Full procedure: 1. Log in to your sub-account. 2. Go to Sites ▸ WordPress. 3. On the WordPress website you want to work on, click Manage Website. 4. In the top-right of the site manager, click the Quick actions dropdown. 5. Click Troubleshoot site. <- this image 6. In the Find issues panel, click Start the process. 7. When prompted, select only the plugins that are essential for your site’s core functionality 8. Click Confirm plugins. The tool begins inspecting plugins. 9. What you’ll see: A Finding the fix screen in the right panel. 10. Click Continue when prompted. 11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. 12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): 13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”: 6. In the **Find issues** panel, click **Start the process**. ![Step 6 of 13: In the Find issues panel, click Start the process](https://jumpshare.com/share/f0rMqJxTpiAjoqPcJI5E+/image+%2855%29.png) **Step 6 of 13: In the Find issues panel, click Start the process** This screenshot accompanies step 6 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you in the Find issues panel, click Start the process. The next step is to when prompted, select only the plugins that are essential for your site’s core functionality. - What to click: In the Find issues panel, click Start the process. - Controls: Find issues, Start the process, Sites, WordPress, Manage Website, Quick actions, Troubleshoot site, Confirm plugins, inspecting plugins, Finding the fix, Continue, Deactivate the plugin - Next: When prompted, select only the plugins that are essential for your site’s core functionality Full procedure: 1. Log in to your sub-account. 2. Go to Sites ▸ WordPress. 3. On the WordPress website you want to work on, click Manage Website. 4. In the top-right of the site manager, click the Quick actions dropdown. 5. Click Troubleshoot site. 6. In the Find issues panel, click Start the process. <- this image 7. When prompted, select only the plugins that are essential for your site’s core functionality 8. Click Confirm plugins. The tool begins inspecting plugins. 9. What you’ll see: A Finding the fix screen in the right panel. 10. Click Continue when prompted. 11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. 12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): 13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”: 7. When prompted, **select only the plugins that are essential for your site’s core functionality** 8. Click **Confirm plugins**. The tool begins **inspecting plugins**. ![Step 8 of 13: Click Confirm plugins. The tool begins inspecting plugins](https://jumpshare.com/share/S7K6mgojzp2jKMpw6LsK+/image+%2856%29.png) **Step 8 of 13: Click Confirm plugins. The tool begins inspecting plugins** This screenshot accompanies step 8 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Confirm plugins. The tool begins inspecting plugins. The next step is to what you’ll see: A Finding the fix screen in the right panel. - How to confirm: Click Confirm plugins. The tool begins inspecting plugins. - Controls: Confirm plugins, inspecting plugins, Sites, WordPress, Manage Website, Quick actions, Troubleshoot site, Find issues, Start the process, Finding the fix, Continue, Deactivate the plugin - Next: What you’ll see: A Finding the fix screen in the right panel. Full procedure: 1. Log in to your sub-account. 2. Go to Sites ▸ WordPress. 3. On the WordPress website you want to work on, click Manage Website. 4. In the top-right of the site manager, click the Quick actions dropdown. 5. Click Troubleshoot site. 6. In the Find issues panel, click Start the process. 7. When prompted, select only the plugins that are essential for your site’s core functionality 8. Click Confirm plugins. The tool begins inspecting plugins. <- this image 9. What you’ll see: A Finding the fix screen in the right panel. 10. Click Continue when prompted. 11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. 12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): 13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”: 9. **What you’ll see:** A **Finding the fix** screen in the right panel. 10. Click **Continue** when prompted. ![Step 10 of 13: Click Continue when prompted](https://jumpshare.com/share/QnHx52HL3oHix5HsNw8O+/image+%2858%29.png) **Step 10 of 13: Click Continue when prompted** This screenshot accompanies step 10 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Continue when prompted. For context, this section explains: Follow these steps for a smooth and efficient troubleshooting process. The next step is to if the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. - What to click: Click Continue when prompted. - Controls: Continue, Sites, WordPress, Manage Website, Quick actions, Troubleshoot site, Find issues, Start the process, Confirm plugins, inspecting plugins, Finding the fix, Deactivate the plugin - Next: If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. Full procedure: 1. Log in to your sub-account. 2. Go to Sites ▸ WordPress. 3. On the WordPress website you want to work on, click Manage Website. 4. In the top-right of the site manager, click the Quick actions dropdown. 5. Click Troubleshoot site. 6. In the Find issues panel, click Start the process. 7. When prompted, select only the plugins that are essential for your site’s core functionality 8. Click Confirm plugins. The tool begins inspecting plugins. 9. What you’ll see: A Finding the fix screen in the right panel. 10. Click Continue when prompted. <- this image 11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. 12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): 13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”: 11. If the tool reports **“Broken plugins found—We have identified the plugins causing your site to break”**, click **Deactivate the plugin** to resolve the issue. ![Step 11 of 13: If the tool reports “Broken plugins found—We have identified the…](https://jumpshare.com/share/vhSh0tvQu7AendBWSJp5+/image+%2859%29.png) **Step 11 of 13: If the tool reports “Broken plugins found—We have identified the…** This screenshot accompanies step 11 of 13 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you if the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. The next step is to on the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”). - What to click: If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. - Controls: Deactivate the plugin, Sites, WordPress, Manage Website, Quick actions, Troubleshoot site, Find issues, Start the process, Confirm plugins, inspecting plugins, Finding the fix, Continue - Next: On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): Full procedure: 1. Log in to your sub-account. 2. Go to Sites ▸ WordPress. 3. On the WordPress website you want to work on, click Manage Website. 4. In the top-right of the site manager, click the Quick actions dropdown. 5. Click Troubleshoot site. 6. In the Find issues panel, click Start the process. 7. When prompted, select only the plugins that are essential for your site’s core functionality 8. Click Confirm plugins. The tool begins inspecting plugins. 9. What you’ll see: A Finding the fix screen in the right panel. 10. Click Continue when prompted. 11. If the tool reports “Broken plugins found—We have identified the plugins causing your site to break”, click Deactivate the plugin to resolve the issue. <- this image 12. On the Issues fixed screen (“We have reloaded your site again. Is everything fixed now?”): 13. If you see “No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”: 12. On the **Issues fixed** screen (“We have reloaded your site again. Is everything fixed now?”): - If the site is working: click **Yes, it is fixed** (?). - If the site is still not working: click **Still broken** (?) to continue troubleshooting. ![Step 2 of 2: If the site is still not working: click Still broken (?) to continue…](https://jumpshare.com/share/TKb9gNiISJgskUlV0fIU+/image+%2857%29.png) **Step 2 of 2: If the site is still not working: click Still broken (?) to continue…** This screenshot accompanies step 2 of 2 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you if the site is still not working: click Still broken (?) to continue troubleshooting. - What to click: If the site is still not working: click Still broken (?) to continue troubleshooting. - Controls: Still broken, Sites, WordPress, Manage Website, Quick actions, Troubleshoot site, Find issues, Start the process, Confirm plugins, inspecting plugins, Finding the fix, Continue Full procedure: 1. If the site is working: click Yes, it is fixed (?). 2. If the site is still not working: click Still broken (?) to continue troubleshooting. <- this image 13. If you see **“No plugin issues found—We have tested all active plugins and couldn’t identify a specific plugin causing your issue”**: - Click **Return to dashboard** to go back, **or** - Click **Restart troubleshooting** to run the process again (e.g., adjust your “necessary plugins” selection and retest). ![Step 2 of 2: Click Restart troubleshooting to run the process again (e.g., adjust…](https://jumpshare.com/share/tpIGpmTm90EFR2bwjUhw+/Screen+Shot+2025-08-19+at+8.22.31+PM.png) **Step 2 of 2: Click Restart troubleshooting to run the process again (e.g., adjust…** This screenshot accompanies step 2 of 2 in the "How To Use the WordPress Plugin Troubleshooter" section of "How to Use the WordPress Plugin Troubleshooter". At this point in the walkthrough you click Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest). - What to click: Click Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest). - Controls: Restart troubleshooting, Sites, WordPress, Manage Website, Quick actions, Troubleshoot site, Find issues, Start the process, Confirm plugins, inspecting plugins, Finding the fix, Continue Full procedure: 1. Click Return to dashboard to go back, or 2. Click Restart troubleshooting to run the process again (e.g., adjust your “necessary plugins” selection and retest). <- this image --- ## **Frequently Asked Questions** **Q: Can this tool operate on a site that is partially broken?** Yes, it works even if your site is experiencing severe issues such as a White Screen of Death. **Q: Is it possible to prevent certain plugins from being disabled?** Yes, you can mark essential plugins so they remain active during the troubleshooting process. **Q: How does the tool know which plugin is causing the issue?** By iteratively disabling and re-enabling plugins, the system monitors the site's performance until the faulty plugin is isolated. **Q: Who is the WordPress Plugin Troubleshooter designed for?** It is designed for agency users managing client sites, freelancers, small business owners. --- ## **Related Articles** - [How to Install Popular WordPress Plugins During Site Creation](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-install-popular-wordpress-plugins-during-site-creation) - [LC (LeadConnector) WordPress Plugin](https://docs.ghlcustomercare.com/docs/sites/wordpress/the-complete-guide-to-the-leadconnector-lc-wordpress-plugin) - [How to Select Country Server Location for WordPress Hosting](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-select-country-server-location-for-wordpress-hosting) - Getting Started - Migrate a Wordpress Site - [New WordPress Site From Template](https://docs.ghlcustomercare.com/docs/sites/wordpress/new-wordpress-site-from-template) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com