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Chat Widget - Business Office Hours in Live Chat

Set business office hours for GHL Customer Care Live Chat widgets. Configure hours in Chat Window settings so visitors see availability and agents reply on schedule.

1 min read219 words7 explained imagesUpdated Tue, 3 Feb at 9:01 AM
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Chat Widget is expanding its user experience with mind-blowing support with business office hours in live chat.

How does it work?

  1. Go to Sites > Chat Widget
  2. Select the option of Live chat as the type of chat widget.
    Step 2 of 8: Select the option of Live chat as the type of chat widget What this shows Step 2 of 8: Select the option of Live chat as the type of chat widget. What this shows Shows what to fill in for step 2 of 8 in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". This screenshot accompanies step 2 of 8 in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". At this point in the walkthrough you select the option of Live chat as the type of chat widget. The navigation path used here is Sites > Chat Widget Select. The next step is to in the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup. Step 2 of 8Path: Sites > Chat Widget SelectImage 1 of 7 What to fill inSelect the option of Live chat as the type of chat widget.
    Buttons and menus referenced Chat Window
    Next stepIn the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
    All 8 steps in this procedure
    1. Go to Sites > Chat Widget
    2. Select the option of Live chat as the type of chat widget. this image
    3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
    4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
    5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
    6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
    7. The timezone will be based on the business (location) timezone.
    8. Once the end user submits the contact form, the chat will automatically close.
  3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
    Step 3 of 8: In the chat widget settings, the user can go to Chat Window tab where… What this shows Step 3 of 8: In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup. What this shows Shows what this covers for step 3 of 8 in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". This screenshot accompanies step 3 of 8 in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". At this point in the walkthrough you in the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup. The navigation path used here is Sites > Chat Widget Select. The next step is to users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline. Step 3 of 8Path: Sites > Chat Widget SelectImage 2 of 7 What this coversIn the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
    Buttons and menus referenced Chat Window
    Next stepUsers can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
    All 8 steps in this procedure
    1. Go to Sites > Chat Widget
    2. Select the option of Live chat as the type of chat widget.
    3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup. this image
    4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
    5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
    6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
    7. The timezone will be based on the business (location) timezone.
    8. Once the end user submits the contact form, the chat will automatically close.
  4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
    Step 4 of 8: Users can customize the welcome message for outside office hours using… What this shows Step 4 of 8: Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. What this shows Shows what this covers for step 4 of 8 in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". This screenshot accompanies step 4 of 8 in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". At this point in the walkthrough you users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline. The navigation path used here is Sites > Chat Widget Select. The next step is to users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday. Step 4 of 8Path: Sites > Chat Widget SelectImage 3 of 7 What this coversUsers can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
    Buttons and menus referenced Chat Window
    Next stepUsers can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
    All 8 steps in this procedure
    1. Go to Sites > Chat Widget
    2. Select the option of Live chat as the type of chat widget.
    3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
    4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline. this image
    5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
    6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
    7. The timezone will be based on the business (location) timezone.
    8. Once the end user submits the contact form, the chat will automatically close.
  5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
  6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
  7. The timezone will be based on the business (location) timezone.
  8. Once the end user submits the contact form, the chat will automatically close.

If Business Office Hours is enabled and the end user's timezone aligns with the set business hours, the welcome message will be displayed from the Live Chat Welcome Message field. Outside office hours, contact details form will be sent to the end user.

Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears.
How does it work? (image 4 of 7) What this shows Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. What this shows Illustrates the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". This screenshot appears in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". The text alongside this image reads: Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. The navigation path used here is Sites > Chat Widget Select. Path: Sites > Chat Widget SelectImage 4 of 7 What this coversNote: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears.
Buttons and menus referenced Chat Window
All 8 steps in this procedure
  1. Go to Sites > Chat Widget
  2. Select the option of Live chat as the type of chat widget.
  3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
  4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
  5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
  6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
  7. The timezone will be based on the business (location) timezone.
  8. Once the end user submits the contact form, the chat will automatically close.
How does it work? (image 5 of 7) What this shows Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. What this shows Illustrates the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". This screenshot appears in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". The text alongside this image reads: Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. The navigation path used here is Sites > Chat Widget Select. Path: Sites > Chat Widget SelectImage 5 of 7 What this coversNote: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears.
Buttons and menus referenced Chat Window
All 8 steps in this procedure
  1. Go to Sites > Chat Widget
  2. Select the option of Live chat as the type of chat widget.
  3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
  4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
  5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
  6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
  7. The timezone will be based on the business (location) timezone.
  8. Once the end user submits the contact form, the chat will automatically close.
How does it work? (image 6 of 7) What this shows Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. What this shows Illustrates the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". This screenshot appears in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". The text alongside this image reads: Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. The navigation path used here is Sites > Chat Widget Select. Path: Sites > Chat Widget SelectImage 6 of 7 What this coversNote: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears.
Buttons and menus referenced Chat Window
All 8 steps in this procedure
  1. Go to Sites > Chat Widget
  2. Select the option of Live chat as the type of chat widget.
  3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
  4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
  5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
  6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
  7. The timezone will be based on the business (location) timezone.
  8. Once the end user submits the contact form, the chat will automatically close.
How does it work? (image 7 of 7) What this shows Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. What this shows Illustrates the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". This screenshot appears in the "How does it work?" section of "Chat Widget - Business Office Hours in Live Chat". The text alongside this image reads: Note: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears. The navigation path used here is Sites > Chat Widget Select. Path: Sites > Chat Widget SelectImage 7 of 7 What this coversNote: If Notification Sound is enabled for the widget, visitors may hear a sound when the Outside Office Hours Welcome Message appears.
Buttons and menus referenced Chat Window
All 8 steps in this procedure
  1. Go to Sites > Chat Widget
  2. Select the option of Live chat as the type of chat widget.
  3. In the chat widget settings, the user can go to Chat Window tab where there is option of Business Office Hour Setup.
  4. Users can customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. The default message will be - We are currently offline.
  5. Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
  6. Flexibility is provided for users to copy time settings to any days, including multiple selections. [ Copied same function as Calendar availability functionality to build similarities. ]
  7. The timezone will be based on the business (location) timezone.
  8. Once the end user submits the contact form, the chat will automatically close.

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