This feature allows Agency Admins to step in as their Users whether that is to troubleshoot, configure, update settings or respond to a customer as the user they logged in as.
2 min read520 words5 explained imagesUpdated Thu, 4 Dec, 2025 at 7:53 AM
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Note: This is accessible for Agency Admin users only. Users with other roles will not see this option. The user must have the Enable Login As permission turned on in Agency permissions. Otherwise, the Login As button will not appear.
This feature allows Agency Admins to step in as their Users; whether that is to troubleshoot, configure, update settings or respond to a customer as the user they logged in as. Previously agency admins had to log out & log in multiple times to make any changes in their users’ accounts or to respond on behalf of their customers. In this article, we will cover how to switch between users.
This feature can be accessed by Agency admin users only. Users with other roles will not be able to see this option. Access to Login As is controlled by a per-user permission. By default, Enable Login As is On for agency owners/admins. If disabled for an admin, the Login As option is hidden for that user.
Who can access this? (image 1 of 5)What this shows This feature can be accessed by Agency admin users only.What this showsIllustrates the "Who can access this?" section of "Login As User (Agency Admin Only)".This screenshot appears in the "Who can access this?" section of "Login As User (Agency Admin Only)". The text alongside this image reads: This feature can be accessed by Agency admin users only. Users with other roles will not be able to see this option. Access to Login As is controlled by a per-user permission. By default, Enable Login As is On for agency owners/admins. If disabled for an admin, the Login As option is hidden for…. Immediately after, the guide continues: Below is the step by step process to login as a user as an agency admin.Image 1 of 5What this coversThis feature can be accessed by Agency admin users only. Users with other roles will not be able to see this option. Access to Login As is controlled by a per-user permission. By default, Enable Login As is On for agency owners/admins. If disabled for an admin, the Login As option is hidden for that user.
Buttons and menus referencedLogin AsEnable Login AsOn
Next stepBelow is the step by step process to login as a user as an agency admin:
How to use this?
Below is the step by step process to login as a user as an agency admin :
Step 1 : Click the Profile Icon located at the top right corner.
How to use this? (image 2 of 5)What this shows Step 1: Click the Profile Icon located at the top right corner.What this showsIllustrates the "How to use this?" section of "Login As User (Agency Admin Only)".This screenshot appears in the "How to use this?" section of "Login As User (Agency Admin Only)". The text alongside this image reads: Step 1: Click the Profile Icon located at the top right corner. Immediately after, the guide continues: Step 2: Click "Login as" button to select the user account you want to access.Image 2 of 5What to clickStep 1: Click the Profile Icon located at the top right corner.Next stepStep 2: Click "Login as" button to select the user account you want to access.
Step 2 : Click "Login as" button to select the user account you want to access.
How to use this? (image 3 of 5)What this shows Step 2: Click "Login as" button to select the user account you want to access.What this showsIllustrates the "How to use this?" section of "Login As User (Agency Admin Only)".This screenshot appears in the "How to use this?" section of "Login As User (Agency Admin Only)". The text alongside this image reads: Step 2: Click "Login as" button to select the user account you want to access. Immediately after, the guide continues: Step 3: Selecting the User: You can either type the name of the user or email address in the search bar. Alternatively, you scroll through the list to find out the user you want to login with.Image 3 of 5What to chooseStep 2: Click "Login as" button to select the user account you want to access.Next stepStep 3: Selecting the User: You can either type the name of the user or email address in the search bar. Alternatively, you scroll through the list to find out the user you want to login with.
Step 3 : Selecting the User : You can either type the name of the user or email address in the search bar. Alternatively, you scroll through the list to find out the user you want to login with.
How to use this? (image 4 of 5)What this shows Step 3: Selecting the User: You can either type the name of the user or email address in the search bar.What this showsIllustrates the "How to use this?" section of "Login As User (Agency Admin Only)".This screenshot appears in the "How to use this?" section of "Login As User (Agency Admin Only)". The text alongside this image reads: Step 3: Selecting the User: You can either type the name of the user or email address in the search bar. Alternatively, you scroll through the list to find out the user you want to login with. Immediately after, the guide continues: On logging in as a different user, the agency admin can make all the changes in the account which they previously needed the user to be logged in as themselves to do.Image 4 of 5What to fill inStep 3: Selecting the User: You can either type the name of the user or email address in the search bar. Alternatively, you scroll through the list to find out the user you want to login with.Next stepOn logging in as a different user, the agency admin can make all the changes in the account which they previously needed the user to be logged in as themselves to do.
How to use this feature?
On logging in as a different user, the agency admin can make all the changes in the account which they previously needed the user to be logged in as themselves to do.
How to use this feature? (image 5 of 5)What this shows On logging in as a different user, the agency admin can make all the changes in the account which they previously needed the user to be…What this showsIllustrates the "How to use this feature?" section of "Login As User (Agency Admin Only)".This animation appears in the "How to use this feature?" section of "Login As User (Agency Admin Only)". The text alongside this image reads: On logging in as a different user, the agency admin can make all the changes in the account which they previously needed the user to be logged in as themselves to do. Immediately after, the guide continues: The switch account option also provides the Agency Admin the ability to get redirected to the agency admin account from the user’s account. This feature also comes with its own Search functionality which you can use to search for a user's….Image 5 of 5What this coversOn logging in as a different user, the agency admin can make all the changes in the account which they previously needed the user to be logged in as themselves to do.Next stepThe switch account option also provides the Agency Admin the ability to get redirected to the agency admin account from the user’s account. This feature also comes with its own Search functionality which you can use to search for a user's email address or name to be able to log in as them.
The switch account option also provides the Agency Admin the ability to get redirected to the agency admin account from the user’s account. This feature also comes with its own Search functionality which you can use to search for a user's email address or name to be able to log in as them.
Frequently Asked Questions
Q: How do audit logs register the changes made by the Agency Admin when logged in as the user?
In this first phase of this release, we will capture the account user’s details (not agency admin’s) as a change log on the Audit Log page. The next phase of this release when it is developed will capture the agency admin & the account user’s details on Audit Logs. Q: I can’t see “Login As.” Why? The Enable Login As permission might be off for your user. Ask an agency owner/admin to enable it under User Management permissions. When disabled, the option is hidden. See this part of the video above for more details.
Frequently asked questions
Who can access this?
This feature can be accessed by Agency admin users only. Users with other roles will not be able to see this option. Access to Login As is controlled by a per-user permission. By default, Enable Login As is On for agency owners/admins. If disabled for an admin, the Login As option is hidden for that user.
How to use this?
Below is the step by step process to login as a user as an agency admin : Step 1 : Click the Profile Icon located at the top right corner. Step 2 : Click "Login as" button to select the user account you want to access. Step 3 : Selecting the User : You can either type the name of the user or email address in the search bar. Alternatively, you scroll through the list to find out the user you want to login with.
How to use this feature?
On logging in as a different user, the agency admin can make all the changes in the account which they previously needed the user to be logged in as themselves to do. The switch account option also provides the Agency Admin the ability to get redirected to the agency admin account from the user’s account. This feature also comes with its own Search functionality which you can use to search for a user's email address or name to be able to log in as them.
