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Audit Logs in GHL Customer Care provide agency admins with a detailed record of system activities, making it easier to track user actions, identify errors, and maintain accountability. Whether it’s monitoring user creation, updates, or deletions, Audit Logs offer transparency and help prevent unnecessary confusion. This guide walks you through how to access and use Audit Logs effectively.
Audit Logs provide a detailed record of user activity within your GHL Customer Care agency account, tracking changes made to users, accounts, and settings. They help admins monitor modifications, troubleshoot issues, and ensure security compliance. With filtering options for team members, action types, and modules, Audit Logs make it easy to locate and analyze critical changes, improving operational efficiency and security.
Key Benefits of Audit Logs
Enhanced Visibility & Accountability: Track all changes made to users, accounts, and settings to maintain a clear record of modifications.
Faster Issue Resolution: Quickly identify and troubleshoot unexpected changes, saving time and effort.
Improved Security & Compliance: Monitor user actions to prevent unauthorized modifications and ensure adherence to policies.
Efficient User Management: Keep track of user activity, including account creations, edits, and deletions, for better team oversight.
How to Access Audit Logs
To view your audit records, you must have Agency Admin access. Follow these steps to navigate to the Audit Logs:
Accessing the Sub-Account Switcher
Click the sub-account switcher dropdown from the left-side navigation bar.
Accessing the Sub-Account Switcher (image 1 of 11)What this shows Click the sub-account switcher dropdown from the left-side navigation bar.What this showsIllustrates the "Accessing the Sub-Account Switcher" section of "Audit Logs".This screenshot appears in the "Accessing the Sub-Account Switcher" section of "Audit Logs". The text alongside this image reads: Click the sub-account switcher dropdown from the left-side navigation bar. Immediately after, the guide continues: Click on the Settings tab located at the bottom left corner of the screen.Image 1 of 11What to chooseClick the sub-account switcher dropdown from the left-side navigation bar.Next stepClick on the Settings tab located at the bottom left corner of the screen.
Switch to Agency View
Select Switch to Agency View.
Switch to Agency View (image 2 of 11)What this shows Click the sub-account switcher dropdown from the left-side navigation bar.What this showsIllustrates the "Switch to Agency View" section of "Audit Logs".This screenshot appears in the "Switch to Agency View" section of "Audit Logs". The text alongside this image reads: Click the sub-account switcher dropdown from the left-side navigation bar. Immediately after, the guide continues: Click on the Settings tab located at the bottom left corner of the screen.Image 2 of 11What to chooseClick the sub-account switcher dropdown from the left-side navigation bar.Next stepClick on the Settings tab located at the bottom left corner of the screen.
Navigate to Settings
Click on the Settings tab located at the bottom left corner of the screen.
Navigate to Settings (image 3 of 11)What this shows Click on the Settings tab located at the bottom left corner of the screen.What this showsIllustrates the "Navigate to Settings" section of "Audit Logs".This screenshot appears in the "Navigate to Settings" section of "Audit Logs". The text alongside this image reads: Click on the Settings tab located at the bottom left corner of the screen. Immediately after, the guide continues: In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities.Image 3 of 11What to clickClick on the Settings tab located at the bottom left corner of the screen.Next stepIn the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities.
Accessing Audit Logs
In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities.
Accessing Audit Logs (image 4 of 11)What this shows In the settings menu, scroll down to locate the “Audit Logs” button.What this showsIllustrates the "Accessing Audit Logs" section of "Audit Logs".This screenshot appears in the "Accessing Audit Logs" section of "Audit Logs". The text alongside this image reads: In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities. Immediately after, the guide continues: Filters allow users to refine and narrow down the log results, making it easier to find relevant changes.Image 4 of 11What to clickIn the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities.Next stepFilters allow users to refine and narrow down the log results, making it easier to find relevant changes.
Understanding Audit Log Filters
Filters allow users to refine and narrow down the log results, making it easier to find relevant changes.
Understanding Audit Log Filters (image 5 of 11)What this shows Filters allow users to refine and narrow down the log results, making it easier to find relevant changes.What this showsIllustrates the "Understanding Audit Log Filters" section of "Audit Logs".This screenshot appears in the "Understanding Audit Log Filters" section of "Audit Logs". The text alongside this image reads: Filters allow users to refine and narrow down the log results, making it easier to find relevant changes. Immediately after, the guide continues: Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes.Image 5 of 11What this coversFilters allow users to refine and narrow down the log results, making it easier to find relevant changes.Next stepSelect a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes.
Filter by User
Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes.
Filter by User (image 6 of 11)What this shows Select a specific team member to view actions performed only by them.What this showsIllustrates the "Filter by User" section of "Audit Logs".This screenshot appears in the "Filter by User" section of "Audit Logs". The text alongside this image reads: Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes. Immediately after, the guide continues: View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes.Image 6 of 11What to chooseSelect a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes.Next stepView logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes.
Filter by Action Type
View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes.
Filter by Action Type (image 7 of 11)What this shows View logs based on specific actions such as create, update, or delete.What this showsIllustrates the "Filter by Action Type" section of "Audit Logs".This screenshot appears in the "Filter by Action Type" section of "Audit Logs". The text alongside this image reads: View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes. Immediately after, the guide continues: Choose from available system modules (e.g., Users, Accounts, Contacts).Image 7 of 11What this coversView logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes.Next stepChoose from available system modules (e.g., Users, Accounts, Contacts).
Filter by Module
Choose from available system modules (e.g., Users, Accounts, Contacts).
Filter by Module (image 8 of 11)What this shows Choose from available system modules (e.g., Users, Accounts, Contacts).What this showsIllustrates the "Filter by Module" section of "Audit Logs".This screenshot appears in the "Filter by Module" section of "Audit Logs". The text alongside this image reads: Choose from available system modules (e.g., Users, Accounts, Contacts). Immediately after, the guide continues: Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes.Image 8 of 11What to chooseChoose from available system modules (e.g., Users, Accounts, Contacts).Next stepSelect a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes.
Filter by Time Range
Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes.
Filter by Time Range (image 9 of 11)What this shows Select a specific duration to view logs within a given timeframe.What this showsIllustrates the "Filter by Time Range" section of "Audit Logs".This screenshot appears in the "Filter by Time Range" section of "Audit Logs". The text alongside this image reads: Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes. Immediately after, the guide continues: Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action.Image 9 of 11What to chooseSelect a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes.Next stepClick the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action.
View Detailed Logs
Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action.
View Detailed Logs (image 10 of 11)What this shows Click the three dots next to an audit log entry.What this showsIllustrates the "View Detailed Logs" section of "Audit Logs".This screenshot appears in the "View Detailed Logs" section of "Audit Logs". The text alongside this image reads: Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action. Immediately after, the guide continues: When you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based….Image 10 of 11What to chooseClick the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action.
Buttons and menus referencedView Details
Next stepWhen you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom Fields, Tasks, Calendar Events, and Opportunities. This helps admins confidently trace changes without making assumptions, whether the log is from a manual update, workflow, or API integration.
Audit Log Detailed View
When you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom Fields, Tasks, Calendar Events, and Opportunities. This helps admins confidently trace changes without making assumptions, whether the log is from a manual update, workflow, or API integration.
Audit Log Detailed View (image 11 of 11)What this shows When you click “View Details” from the audit log table, the system displays specific metadata about the action performed.What this showsIllustrates the "Audit Log Detailed View" section of "Audit Logs".This screenshot appears in the "Audit Log Detailed View" section of "Audit Logs". The text alongside this image reads: When you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom…. Immediately after, the guide continues: Audit Logs provide a detailed history of actions performed in your GHL Customer Care agency account. Currently, they track user-related changes such as account creation, updates, and deletions.Image 11 of 11What to fill inWhen you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom Fields, Tasks, Calendar Events, and Opportunities. This helps admins confidently trace changes without making assumptions, whether the log is from a manual update, workflow, or API integration.
Buttons and menus referenced“View Details”
Next stepAudit Logs provide a detailed history of actions performed in your GHL Customer Care agency account. Currently, they track user-related changes such as account creation, updates, and deletions.
Frequently Asked Questions
Q: What are Audit Logs?
Audit Logs provide a detailed history of actions performed in your GHL Customer Care agency account. Currently, they track user-related changes such as account creation, updates, and deletions.
Q: Why are Audit Logs important?
Audit Logs allow admins to track system changes, resolve issues quickly, and prevent unnecessary confusion caused by unintentional modifications.
Q: Who has access to Audit Logs?
Only Agency Admins can access Audit Logs. The logs are found under Agency Settings > Audit Logs.
Q: What actions are currently tracked?
At the moment, only USER module changes are tracked, including:
- User creation
- User updates
- User deletions
- Manual changes from the web app
Future updates will include tracking changes made through Zapier, Public APIs, and Automations.
Q: Will Audit Logs expand to track other modules?
Yes! The rollout will happen in phases, and future updates will track actions across:
- Contacts, Accounts, and Automations- System-generated changes from third-party integrations.
