# Audit Logs > Keep Track Of User Activity Across Your Agency Account - Source: https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/audit-logs - Section: Settings / Agency Settings - Reading time: 3 min - Images: 11, each explained below - Modified on Fri, 28 Aug at 7:19 AM --- Audit Logs in GHL Customer Care provide agency admins with a detailed record of system activities, making it easier to track user actions, identify errors, and maintain accountability. Whether it’s monitoring user creation, updates, or deletions, Audit Logs offer transparency and help prevent unnecessary confusion. This guide walks you through how to access and use Audit Logs effectively. --- **TABLE OF CONTENTS** - [What Are Audit Logs?](#what-are-audit-logs) - [Key Benefits of Audit Logs](#key-benefits-of-audit-logs) - [How to Access Audit Logs](#how-to-access-audit-logs) - [Accessing the Sub-Account Switcher](#accessing-the-sub-account-switcher) - [Understanding Audit Log Filters](#understanding-audit-log-filters) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What Are Audit Logs?** Audit Logs provide a detailed record of user activity within your GHL Customer Care agency account, tracking changes made to users, accounts, and settings. They help admins monitor modifications, troubleshoot issues, and ensure security compliance. With filtering options for team members, action types, and modules, Audit Logs make it easy to locate and analyze critical changes, improving operational efficiency and security. --- ## **Key Benefits of Audit Logs** - **Enhanced Visibility & Accountability:** Track all changes made to users, accounts, and settings to maintain a clear record of modifications. - **Faster Issue Resolution:** Quickly identify and troubleshoot unexpected changes, saving time and effort. - **Improved Security & Compliance:** Monitor user actions to prevent unauthorized modifications and ensure adherence to policies. - **Efficient User Management:**  Keep track of user activity, including account creations, edits, and deletions, for better team oversight. --- ## **How to Access Audit Logs** To view your audit records, you must have Agency Admin access. Follow these steps to navigate to the Audit Logs: ### **Accessing the Sub-Account Switcher** Click the sub-account switcher dropdown from the left-side navigation bar. ![Accessing the Sub-Account Switcher (image 1 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034644232/original/O78v2PDAhRX70CA1OOHpL5TlBDtaZJ7SBQ.png) **Accessing the Sub-Account Switcher (image 1 of 11)** This screenshot appears in the "Accessing the Sub-Account Switcher" section of "Audit Logs". The text alongside this image reads: Click the sub-account switcher dropdown from the left-side navigation bar. Immediately after, the guide continues: Click on the Settings tab located at the bottom left corner of the screen. - What to choose: Click the sub-account switcher dropdown from the left-side navigation bar. - Next: Click on the Settings tab located at the bottom left corner of the screen. ### **Switch to Agency View** Select Switch to Agency View. ![Switch to Agency View (image 2 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034644274/original/nKDLYd76-DHiDjkw9Kl-OpAWfQRXp3QJ_w.png) **Switch to Agency View (image 2 of 11)** This screenshot appears in the "Switch to Agency View" section of "Audit Logs". The text alongside this image reads: Click the sub-account switcher dropdown from the left-side navigation bar. Immediately after, the guide continues: Click on the Settings tab located at the bottom left corner of the screen. - What to choose: Click the sub-account switcher dropdown from the left-side navigation bar. - Next: Click on the Settings tab located at the bottom left corner of the screen. ### **Navigate to Settings** Click on the Settings tab located at the bottom left corner of the screen. ![Navigate to Settings (image 3 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034644321/original/8nRXDI3Bo0LYa9LgF13OfFRzeFJba79a4w.png) **Navigate to Settings (image 3 of 11)** This screenshot appears in the "Navigate to Settings" section of "Audit Logs". The text alongside this image reads: Click on the Settings tab located at the bottom left corner of the screen. Immediately after, the guide continues: In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities. - What to click: Click on the Settings tab located at the bottom left corner of the screen. - Next: In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities. ### **Accessing Audit Logs** In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities. ![Accessing Audit Logs (image 4 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034645834/original/_oUmf8vqVCV38CxNVoo2qezgIxAMQGnFQA.png) **Accessing Audit Logs (image 4 of 11)** This screenshot appears in the "Accessing Audit Logs" section of "Audit Logs". The text alongside this image reads: In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities. Immediately after, the guide continues: Filters allow users to refine and narrow down the log results, making it easier to find relevant changes. - What to click: In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities. - Next: Filters allow users to refine and narrow down the log results, making it easier to find relevant changes. --- ## **Understanding Audit Log Filters** Filters allow users to refine and narrow down the log results, making it easier to find relevant changes. ![Understanding Audit Log Filters (image 5 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034658597/original/_6WWohexiixFAA8dHvIO0XjPAKRN439cTA.jpeg) **Understanding Audit Log Filters (image 5 of 11)** This screenshot appears in the "Understanding Audit Log Filters" section of "Audit Logs". The text alongside this image reads: Filters allow users to refine and narrow down the log results, making it easier to find relevant changes. Immediately after, the guide continues: Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes. - What this covers: Filters allow users to refine and narrow down the log results, making it easier to find relevant changes. - Next: Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes. [](https://app.tango.us/app/workflow/3b65c9ff-7df8-4302-96f9-dfff88a1a7ed) ### **Filter by User** Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes. ![Filter by User (image 6 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034658688/original/lhQ_AQ3iuzQvrM7tMn__-BDho74nMoeSHw.png) **Filter by User (image 6 of 11)** This screenshot appears in the "Filter by User" section of "Audit Logs". The text alongside this image reads: Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes. Immediately after, the guide continues: View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes. - What to choose: Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes. - Next: View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes. ### **Filter by Action Type** View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes. ![Filter by Action Type (image 7 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034658803/original/uf2W17I5D5WB1abJ0P8nxZ-6tHEuvU0vtQ.jpeg) **Filter by Action Type (image 7 of 11)** This screenshot appears in the "Filter by Action Type" section of "Audit Logs". The text alongside this image reads: View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes. Immediately after, the guide continues: Choose from available system modules (e.g., Users, Accounts, Contacts). - What this covers: View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes. - Next: Choose from available system modules (e.g., Users, Accounts, Contacts). ### **Filter by Module** Choose from available system modules (e.g., Users, Accounts, Contacts). ![Filter by Module (image 8 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034658758/original/CrLkTc6kYd79fkDgTVo15IkeKiEbcKklXQ.png) **Filter by Module (image 8 of 11)** This screenshot appears in the "Filter by Module" section of "Audit Logs". The text alongside this image reads: Choose from available system modules (e.g., Users, Accounts, Contacts). Immediately after, the guide continues: Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes. - What to choose: Choose from available system modules (e.g., Users, Accounts, Contacts). - Next: Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes. ### **Filter by Time Range** Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes. ![Filter by Time Range (image 9 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034658903/original/2E3mnX0guFQvwVbrPplMXSx0oQ5euewC2w.png) **Filter by Time Range (image 9 of 11)** This screenshot appears in the "Filter by Time Range" section of "Audit Logs". The text alongside this image reads: Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes. Immediately after, the guide continues: Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action. - What to choose: Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes. - Next: Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action. ### **View Detailed Logs** Click the three dots next to an audit log entry. Select **View Details** to see more in-depth information about the logged action. ![View Detailed Logs (image 10 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034659822/original/8lmSIvWzviirQKQSCKBFSdDqtztNDdR3tw.png) **View Detailed Logs (image 10 of 11)** This screenshot appears in the "View Detailed Logs" section of "Audit Logs". The text alongside this image reads: Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action. Immediately after, the guide continues: When you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based…. - What to choose: Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action. - Controls: View Details - Next: When you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom Fields, Tasks, Calendar Events, and Opportunities. This helps admins confidently trace changes without making assumptions, whether the log is from a manual update, workflow, or API integration. ### **Audit Log Detailed View** When you click **“View Details”** from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom Fields, Tasks, Calendar Events, and Opportunities. This helps admins confidently trace changes without making assumptions, whether the log is from a manual update, workflow, or API integration. ![Audit Log Detailed View (image 11 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155047443906/original/ELts-nOF7LdBsW5StyVU-sVRguMhxzlrDQ.png) **Audit Log Detailed View (image 11 of 11)** This screenshot appears in the "Audit Log Detailed View" section of "Audit Logs". The text alongside this image reads: When you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom…. Immediately after, the guide continues: Audit Logs provide a detailed history of actions performed in your GHL Customer Care agency account. Currently, they track user-related changes such as account creation, updates, and deletions. - What to fill in: When you click “View Details” from the audit log table, the system displays specific metadata about the action performed. This includes field names, values, modules affected, or object identifiers. The exact information shown varies based on the type of module involved, such as Contacts, Custom Fields, Tasks, Calendar Events, and Opportunities. This helps admins confidently trace changes without making assumptions, whether the log is from a manual update, workflow, or API integration. - Controls: “View Details” - Next: Audit Logs provide a detailed history of actions performed in your GHL Customer Care agency account. Currently, they track user-related changes such as account creation, updates, and deletions. --- ## **Frequently Asked Questions** **Q: What are Audit Logs?** Audit Logs provide a detailed history of actions performed in your GHL Customer Care agency account. Currently, they track user-related changes such as account creation, updates, and deletions. **Q: Why are Audit Logs important?** Audit Logs allow admins to track system changes, resolve issues quickly, and prevent unnecessary confusion caused by unintentional modifications. **Q: Who has access to Audit Logs?** Only Agency Admins can access Audit Logs. The logs are found under Agency Settings > Audit Logs. **Q: What actions are currently tracked?** At the moment, only USER module changes are tracked, including: \- User creation \- User updates \- User deletions \- Manual changes from the web app Future updates will include tracking changes made through Zapier, Public APIs, and Automations. **Q: Will Audit Logs expand to track other modules?** Yes! The rollout will happen in phases, and future updates will track actions across: \- Contacts, Accounts, and Automations- System-generated changes from third-party integrations. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com