Learn how to create a custom Special Prices for Saas sub-accounts in GHL Customer Care, including subscription setup, custom billing amounts, and reactivation behavior.
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Need to offer a client a custom SaaS subscription price without modifying your standard SaaS plans? Special Prices allow agencies to create one-time custom pricing for existing sub-accounts during SaaS activation.
This feature is useful for:
Promotional pricing
Enterprise contracts
Legacy pricing migrations
Temporary discounts
Custom client agreements
Special Prices work only when manually converting an existing sub-account into SaaS Mode.
Special Prices allow you to override the default SaaS plan pricing configured in SaaS Configurator for a specific sub-account.
Instead of editing your public SaaS plans or manually creating temporary Stripe products, GHL Customer Care creates a hidden custom pricing object for that subscription behind the scenes.
This allows agencies to maintain standard pricing while offering flexible pricing arrangements for specific clients.
Key Benefits of Special Prices
Offer custom pricing without modifying standard SaaS plans
Create one-time promotional or contract pricing
Avoid manually creating Stripe products and prices
Keep subscriptions tied to the existing sub-account
Special Prices are configured during the “Switch to SaaS” process for an existing sub-account.
Step 1: Open Manage Client
From Agency View, navigate to Sub-Accounts
Select the desired sub-account
Click Manage Client
Use image showing: (image 1 of 4)What this shows From Agency View, navigate to Sub-Accounts Select the desired sub-account Click Manage ClientWhat this showsIllustrates the "Use image showing:" section of "Special Prices for SaaS Sub-Accounts".This screenshot appears in the "Use image showing:" section of "Special Prices for SaaS Sub-Accounts". The text alongside this image reads: From Agency View, navigate to Sub-Accounts Select the desired sub-account Click Manage Client. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Agency View Sub-Accounts list Manage Client button.Image 1 of 4What to chooseFrom Agency View, navigate to Sub-Accounts Select the desired sub-account Click Manage Client
Fields in this part of the guideAgency ViewSub-Accounts listManage Client button
Next stepAgency View Sub-Accounts list Manage Client buttonAll 3 steps in this procedure
Agency View
Sub-Accounts list
Manage Client button
Use image showing:
Agency View
Sub-Accounts list
Manage Client button
Step 2:Add a SaaS Subscription
Open the SaaS tab
Click Add a SaaS Subscription
Select the payment provider
Choose an existing Stripe customer or create a new customer
Step 2: Add a SaaS Subscription (image 2 of 4)What this shows Open the SaaS tab Click Add a SaaS Subscription Select the payment provider Choose an existing Stripe customer or create a new customerWhat this showsIllustrates the "Step 2: Add a SaaS Subscription" section of "Special Prices for SaaS Sub-Accounts".This screenshot appears in the "Step 2: Add a SaaS Subscription" section of "Special Prices for SaaS Sub-Accounts". The text alongside this image reads: Open the SaaS tab Click Add a SaaS Subscription Select the payment provider Choose an existing Stripe customer or create a new customer. Immediately after, the guide continues: On the Select Subscription Plan screen, click Create a Special Price under the desired plan Enter: Click Save Price.Image 2 of 4Where to goOpen the SaaS tab Click Add a SaaS Subscription Select the payment provider Choose an existing Stripe customer or create a new customerNext stepOn the Select Subscription Plan screen, click Create a Special Price under the desired plan Enter: Click Save Price
Step 3: Create a Special Price
On the Select Subscription Plan screen, click Create a Special Price under the desired plan
Enter:
Custom amount
Currency
Billing interval (monthly or yearly)
Click Save Price
Step 3: Create a Special Price (image 3 of 4)What this shows On the Select Subscription Plan screen, click Create a Special Price under the desired plan Enter: Click Save PriceWhat this showsIllustrates the "Step 3: Create a Special Price" section of "Special Prices for SaaS Sub-Accounts".This screenshot appears in the "Step 3: Create a Special Price" section of "Special Prices for SaaS Sub-Accounts". The text alongside this image reads: On the Select Subscription Plan screen, click Create a Special Price under the desired plan Enter: Click Save Price. Immediately after, the guide continues: The original SaaS plan remains unchanged The custom price applies only to the selected subscription GHL Customer Care checks whether an identical special price already exists Existing matching prices may be reused automatically.Image 3 of 4What to fill inOn the Select Subscription Plan screen, click Create a Special Price under the desired plan Enter: Click Save PriceNext stepThe original SaaS plan remains unchanged The custom price applies only to the selected subscription GHL Customer Care checks whether an identical special price already exists Existing matching prices may be reused automatically
Special Price Configuration
When creating a special price:
The original SaaS plan remains unchanged
The custom price applies only to the selected subscription
GHL Customer Care checks whether an identical special price already exists
Existing matching prices may be reused automatically
Step 4: Confirm Subscription
Select the newly created Special Price
Review the subscription details
Click Continue or Activate
The sub-account remains in the same location and the subscription activates using the custom pricing.
Step 4: Confirm Subscription (image 4 of 4)What this shows The sub-account remains in the same location and the subscription activates using the custom pricing.What this showsIllustrates the "Step 4: Confirm Subscription" section of "Special Prices for SaaS Sub-Accounts".This screenshot appears in the "Step 4: Confirm Subscription" section of "Special Prices for SaaS Sub-Accounts". The text alongside this image reads: The sub-account remains in the same location and the subscription activates using the custom pricing. Immediately after, the guide continues: When reactivating a cancelled subscription using a special price, the payment modal now correctly displays the configured custom pricing amount.Image 4 of 4What this coversThe sub-account remains in the same location and the subscription activates using the custom pricing.Next stepWhen reactivating a cancelled subscription using a special price, the payment modal now correctly displays the configured custom pricing amount.
When reactivating a cancelled subscription using a special price, the payment modal now correctly displays the configured custom pricing amount.
Previously, some reactivation flows could display an incorrect amount during checkout.
This issue has been resolved and reactivated subscriptions now correctly reflect the intended special pricing.
No additional setup is required.
Frequently Asked Questions
Q: Does creating a Special Price modify my original SaaS plans? A: No. Your standard SaaS Configurator plans remain unchanged.
Q: Can I create Special Prices for new customers using public checkout links? A: No. Special Prices currently work only when manually converting an existing sub-account to SaaS Mode.
Q: Can I customize the billing interval? A: Yes. Special Prices support both monthly and yearly billing intervals.
Q: Will GHL Customer Care reuse existing Special Prices automatically? A: Yes. If an identical special price already exists with the same amount, currency, interval, and product, the system may reuse it automatically.
Q: Can I upgrade or downgrade a client using a Special Price later? A: Yes. Subscriptions can later be changed to another standard or special price.
