How to create a WhatsApp Template?
Create WhatsApp templates in GHL Customer Care with valid numbered variables, inline validation, correct variable placement, and a cleaner Meta approval workflow.
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On this page
- Key Benefits of WhatsApp Template Variable Validation
- Template Category Validation
- Before You Create a WhatsApp Template
- How to Create a WhatsApp Template
- Variable Validation Rules
- Reputation Review-Request Preset
- Submit and Track Approval Status
- Edit, Resubmit, or Clone a WhatsApp Template
- Frequently Asked Questions
- Related Articles
Learn how to create and submit a WhatsApp template, add valid numbered variables, fix inline validation errors, and avoid common variable-placement issues before Meta review. You will also learn how the updated Reputation review-request preset handles variables automatically.
What is a WhatsApp Template?
WhatsApp templates are pre-approved message formats used for business-initiated WhatsApp communication. GHL Customer Care lets you build templates with text, variables, optional media, and interactive buttons before submitting them to Meta for approval.
The template builder now checks supported variable syntax and placement while you create the template. Invalid variables are flagged inline so they can be corrected before the template is saved.
Key Benefits of WhatsApp Template Variable Validation
Inline validation helps catch formatting mistakes while the template is still being written, reducing avoidable corrections after submission and making variable requirements easier to understand.
- Immediate feedback: Invalid variables are identified directly in the template builder.
- Fewer avoidable rejections: Common variable-format problems can be corrected before submission.
- Clearer formatting: The builder guides users toward supported numbered placeholders such as
{{1}}and{{2}}. - Reliable presets: New Reputation review-request templates use a valid structure without ending the body in a variable.
Template Category Validation
Selecting the correct template category helps Meta understand the purpose of your message. Category requirements are separate from variable validation, so both the message content and variable structure should be correct before submission.
- Marketing: Promotional offers, announcements, engagement, and similar promotional communication.
- Utility: Transactional or customer-requested updates such as confirmations, reminders, and service information.
- Authentication: Authentication and verification messages that follow Meta's supported authentication structure.
Before You Create a WhatsApp Template
Confirming WhatsApp access and preparing your message content in advance helps you move through template creation without interruptions.
- The sub-account has an active WhatsApp subscription.
- WhatsApp onboarding has been completed successfully.
- You know the appropriate template category and language.
- You have realistic sample values ready for any variables used in the template.
How to Create a WhatsApp Template
Creating the template in the correct order makes it easier to validate required fields, variables, and sample content before submission.
From your sub-account, go to Settings > WhatsApp > Templates, then click Create Template.
All 10 steps in this procedure
- What is a WhatsApp Template?
- Key Benefits
- Template Category Validation
- Before You Create a Template
- How to Create a WhatsApp Template
- Variable Validation Rules
- Submit and Track Approval
- Edit, Resubmit, or Clone a Template
- Frequently Asked Questions
- Related Articles
- Template Name: Enter a supported template name using lowercase letters and underscores.
- Category: Select Marketing, Utility, or Authentication based on the message purpose.
- Language: Select the template language.
- Header: Optionally add text, supported media, or a custom variable where available.
Write the main message in the Body. Use Add Variable for dynamic placeholders such as {{1}} and {{2}}. A short Footer can also be added when needed.
Enter a realistic sample value for every variable used so Meta can review how the completed message will appear.
Add supported interactive buttons when your template requires an action, such as Quick Reply, Visit Website, Call Phone Number, Copy Offer Code, or Marketing Opt-Out.
Variable Validation Rules
The template builder now checks supported variable syntax and Body placement as you type. When a supported validation rule fails, the affected field is flagged inline and the template cannot be saved until the variable is corrected.
| Rule | Valid | Invalid |
|---|---|---|
| Numbered placeholder | {{1}}, {{2}} | {{1$}} |
| Balanced braces | {{1}} | {{1 or {{1}}} |
| Body placement | Hi {{1}}, your appointment is confirmed. | {{1}} your appointment is confirmed. |
A WhatsApp template Body cannot begin or end with a variable. Add regular text before and after the placeholder.
Valid: Hi {{1}}, your order is ready.
Invalid: {{1}} your order is ready.
Invalid: Your order is ready for {{1}}
Malformed variables are validated in both the Header and Body. The beginning/end placement restriction specifically applies to the Body. Correct the highlighted variable before saving the template.
Reputation Review-Request Preset
The default Reputation review-request preset has been updated so new templates no longer end with a trailing variable. New review-request templates created from the preset should meet the Body variable-placement rule without requiring a manual correction.
Submit and Track Approval Status
Inline variable validation removes common formatting problems before submission, but Meta still reviews the full template for category, content, and policy compliance.
- Review the template content, category, variables, sample values, and buttons.
- Correct any inline variable-validation errors.
- Click Create when the template is ready.
- Go to Settings > WhatsApp > Templates to monitor the template status.
Edit, Resubmit, or Clone a WhatsApp Template
Existing templates can be updated after a rejection or cloned when you want to reuse an approved structure. Variable validation also helps catch supported formatting problems while editing cloned or resubmitted content.
- Go to Settings > WhatsApp > Templates.
- Open the three-dot menu for the template.
- Select Edit template, make the required changes, then submit again.
- Open the three-dot menu for the template you want to duplicate.
- Select Clone template.
- Rename the template and update any content, variables, or buttons as needed.
- Correct any inline validation errors, then create the new template.
Frequently Asked Questions
{{1}}, {{2}}, and {{3}}. Keep the braces balanced and avoid unsupported characters inside the placeholder.Hi {{1}}, your appointment is confirmed. rather than starting the message with {{1}}.Was this guide helpful?