How to use Entity History in Listings with GHL Customer Care Audit Logs
See how GHL Customer Care Listings Entity History audit logs track every change. Access, filter, review before-after edits to stay up to date and troubleshoot quickly.
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This article will show you how to use the new Entity History feature in the Listings platform. Integrated with GHL Customer Care’s Audit Logs, it gives you full visibility into all updates made to listings — what changed, who changed it, and when. Perfect for compliance and accountability!
TABLE OF CONTENTS
- What is Entity History in Listings?
- Key Benefits of Entity History
- How to Access and Use Entity History in Audit Logs
- Entity History Features Explained
- Frequently Asked Questions
- Next Steps
What is Entity History in Listings?
Entity History provides a detailed audit trail for each listing record. Every change — whether user-initiated or system-generated — is logged and visible within GHL Customer Care’s Audit Logs. This enhances transparency and simplifies compliance tracking.
Key Benefits of Entity History
Understand how Entity History helps improve operational oversight and data transparency.
View a complete historical log of updates for each listing entity.
Track changes by user or system process for full accountability.
Support internal audits and compliance with real-time records.
Access logs directly in the Listings interface via Audit Logs.
Enhance collaboration with clear documentation of data edits.
Prepare for future system enhancements thanks to modular logging.
How to Access and Use Entity History in Audit Logs
Learn how to locate and navigate the Entity History within the Audit Panel to track listing updates.
In your sub‑account dashboard, click Settings in the left sidebar
Step 1 of 5: In your sub‑account dashboard, click Settings in the left sidebar What this shows Step 1 of 5: In your sub‑account dashboard, click Settings in the left sidebar What this shows Shows where to go for step 1 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". This screenshot accompanies step 1 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". At this point in the walkthrough you in your sub‑account dashboard, click Settings in the left sidebar. This part of the guide covers 2 fields, listed below. The next step is to within Settings, choose Audit Logs. Where to goIn your sub‑account dashboard, click Settings in the left sidebar Fields in this part of the guide Within Settings, choose Audit LogsIn the Module dropdown filter, select ListingsButtons and menus referenced SettingsAudit LogsModuleListingsNext stepWithin Settings, choose Audit LogsAll 5 steps in this procedure
- In your sub‑account dashboard, click Settings in the left sidebar this image
- Within Settings, choose Audit Logs
- In the Module dropdown filter, select Listings
- Use filters to sort by entity ID, timestamp, or user
- Click on an entity to view its full update timeline and data changes.
Within Settings, choose Audit Logs
Step 2 of 5: Within Settings, choose Audit Logs What this shows Step 2 of 5: Within Settings, choose Audit Logs What this shows Shows what to choose for step 2 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". This screenshot accompanies step 2 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". At this point in the walkthrough you within Settings, choose Audit Logs. For context, this section explains: Learn how to locate and navigate the Entity History within the Audit Panel to track listing updates. This part of the guide covers 2 fields, listed below. The next step is to in the Module dropdown filter, select Listings. What to chooseWithin Settings, choose Audit Logs Fields in this part of the guide Within Settings, choose Audit LogsIn the Module dropdown filter, select ListingsButtons and menus referenced SettingsAudit LogsModuleListingsNext stepIn the Module dropdown filter, select ListingsAll 5 steps in this procedure
- In your sub‑account dashboard, click Settings in the left sidebar
- Within Settings, choose Audit Logs this image
- In the Module dropdown filter, select Listings
- Use filters to sort by entity ID, timestamp, or user
- Click on an entity to view its full update timeline and data changes.
In the Module dropdown filter, select Listings
Step 3 of 5: In the Module dropdown filter, select Listings What this shows Step 3 of 5: In the Module dropdown filter, select Listings What this shows Shows what to choose for step 3 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". This screenshot accompanies step 3 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". At this point in the walkthrough you in the Module dropdown filter, select Listings. This part of the guide covers 2 fields, listed below. The next step is to use filters to sort by entity ID, timestamp, or user. What to chooseIn the Module dropdown filter, select Listings Fields in this part of the guide Within Settings, choose Audit LogsIn the Module dropdown filter, select ListingsButtons and menus referenced ModuleListingsSettingsAudit LogsNext stepUse filters to sort by entity ID, timestamp, or userAll 5 steps in this procedure
- In your sub‑account dashboard, click Settings in the left sidebar
- Within Settings, choose Audit Logs
- In the Module dropdown filter, select Listings this image
- Use filters to sort by entity ID, timestamp, or user
- Click on an entity to view its full update timeline and data changes.
Use filters to sort by entity ID, timestamp, or user
Step 4 of 5: Use filters to sort by entity ID, timestamp, or user What this shows Step 4 of 5: Use filters to sort by entity ID, timestamp, or user What this shows Shows what this covers for step 4 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". This screenshot accompanies step 4 of 5 in the "How to Access and Use Entity History in Audit Logs" section of "How to use Entity History in Listings with GHL Customer Care Audit Logs". At this point in the walkthrough you use filters to sort by entity ID, timestamp, or user. This part of the guide covers 2 fields, listed below. The next step is to click on an entity to view its full update timeline and data changes. What this coversUse filters to sort by entity ID, timestamp, or user Fields in this part of the guide Within Settings, choose Audit LogsIn the Module dropdown filter, select ListingsButtons and menus referenced SettingsAudit LogsModuleListingsNext stepClick on an entity to view its full update timeline and data changes.All 5 steps in this procedure
- In your sub‑account dashboard, click Settings in the left sidebar
- Within Settings, choose Audit Logs
- In the Module dropdown filter, select Listings
- Use filters to sort by entity ID, timestamp, or user this image
- Click on an entity to view its full update timeline and data changes.
Click on an entity to view its full update timeline and data changes.
Entity History Features Explained
Understand the technical capabilities and structure of the Entity History feature.
Augmented Audit Details
Captures user ID, timestamp, entity ID, and detailed before-and-after data.
User Attribution
Easily identify who made changes — users are linked via unique IDs.
Modular Architecture
Future-ready design supports integration with upcoming Listings features.
Custom Audit Trail
Broader tracking of listing actions beyond standard audit events.
Frequently Asked Questions
Q: Can I export Entity History logs?
No. Exporting Entity History logs through a public API is not currently supported.
Q: Who can see these logs?
Only users with Audit Log access permissions can view Entity History.
Q: Are deleted listings included?
Yes, deletions are tracked with before/after state snapshots.
Q: Can I see system-initiated changes?
Yes. Changes triggered by automation or workflows are labeled accordingly.
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