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Chat Widget Attribution

Viewing The Traffic Source For Web Chat Conversations 1. View Chat Widget Source On Contact Detail Page When a contact initiates a conversation via a…

1 min read174 words3 explained imagesUpdated Wed, 17 Feb, 2021 at 9:20 AM
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  1. Viewing The Traffic Source For Web Chat Conversations
  2. 1. View Chat Widget Source On Contact Detail Page
  3. 2. View Chat Widget Source In Form Submissions
  4. Notes:

Viewing The Traffic Source For Web Chat Conversations

1. View Chat Widget Source On Contact Detail Page

When a contact initiates a conversation via a Live Chat widget, you will see that event displayed in the Activity Tab on the Contact Detail page in Contacts.

1. View Chat Widget Source On Contact Detail Page (image 1 of 3) What this shows When a contact initiates a conversation via a Live Chat widget, you will see that event displayed in the Activity Tab on the Contact… What this shows Illustrates the "1. View Chat Widget Source On Contact Detail Page" section of "Chat Widget Attribution". This screenshot appears in the "1. View Chat Widget Source On Contact Detail Page" section of "Chat Widget Attribution". The text alongside this image reads: When a contact initiates a conversation via a Live Chat widget, you will see that event displayed in the Activity Tab on the Contact Detail page in Contacts. Immediately after, the guide continues: Clicking the clipboard icon will open up the form submission (aka the initial message they entered into the Chat Widget) where you can view more information including the source (Organic Search, Direct Traffic, etc.). Image 1 of 3 What this coversWhen a contact initiates a conversation via a Live Chat widget, you will see that event displayed in the Activity Tab on the Contact Detail page in Contacts. Next stepClicking the clipboard icon will open up the form submission (aka the initial message they entered into the Chat Widget) where you can view more information including the source (Organic Search, Direct Traffic, etc.).

Clicking the clipboard icon will open up the form submission (aka the initial message they entered into the Chat Widget) where you can view more information including the source (Organic Search, Direct Traffic, etc.).

1. View Chat Widget Source On Contact Detail Page (image 2 of 3) What this shows Clicking the clipboard icon will open up the form submission (aka the initial message they entered into the Chat Widget) where you can… What this shows Illustrates the "1. View Chat Widget Source On Contact Detail Page" section of "Chat Widget Attribution". This screenshot appears in the "1. View Chat Widget Source On Contact Detail Page" section of "Chat Widget Attribution". The text alongside this image reads: Clicking the clipboard icon will open up the form submission (aka the initial message they entered into the Chat Widget) where you can view more information including the source (Organic Search, Direct Traffic, etc.). Immediately after, the guide continues: You can also view the traffic source for conversations initiated via the Live Chat widget by going to Marketing > Form Builder > Submissions Tab and then selecting "Widget Form" from the Chat Widget section of the Form Selector drop down. Image 2 of 3 What this coversClicking the clipboard icon will open up the form submission (aka the initial message they entered into the Chat Widget) where you can view more information including the source (Organic Search, Direct Traffic, etc.). Next stepYou can also view the traffic source for conversations initiated via the Live Chat widget by going to Marketing > Form Builder > Submissions Tab and then selecting "Widget Form" from the Chat Widget section of the Form Selector drop down.

2. View Chat Widget Source In Form Submissions

You can also view the traffic source for conversations initiated via the Live Chat widget by going to Marketing > Form Builder > Submissions Tab and then selecting "Widget Form" from the Chat Widget section of the Form Selector drop down.

2. View Chat Widget Source In Form Submissions (image 3 of 3) What this shows You can also view the traffic source for conversations initiated via the Live Chat widget by going to Marketing > Form Builder >… What this shows Illustrates the "2. View Chat Widget Source In Form Submissions" section of "Chat Widget Attribution". This screenshot appears in the "2. View Chat Widget Source In Form Submissions" section of "Chat Widget Attribution". The text alongside this image reads: You can also view the traffic source for conversations initiated via the Live Chat widget by going to Marketing > Form Builder > Submissions Tab and then selecting "Widget Form" from the Chat Widget section of the Form Selector drop down. The navigation path used here is Marketing > Form Builder > Submissions Tab. Immediately after, the guide continues: Yes, attribution will work for Live Chat Widgets that you've added to non-GHL Customer Care websites, including sites you use the LeadConnector Wordpress Widget on. Attribution may not work for some iOS users or any users who have privacy…. Path: Marketing > Form Builder > Submissions TabImage 3 of 3 What this coversYou can also view the traffic source for conversations initiated via the Live Chat widget by going to Marketing > Form Builder > Submissions Tab and then selecting "Widget Form" from the Chat Widget section of the Form Selector drop down. Next stepYes, attribution will work for Live Chat Widgets that you've added to non-GHL Customer Care websites, including sites you use the LeadConnector Wordpress Widget on. Attribution may not work for some iOS users or any users who have privacy mode turned on as it blocks the cookie.

Notes:

  • Yes, attribution will work for Live Chat Widgets that you've added to non-GHL Customer Care websites, including sites you use the LeadConnector Wordpress Widget on.
  • Attribution may not work for some iOS users or any users who have privacy mode turned on as it blocks the cookie.

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