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Memberships & Communities

Paid Groups

The new feature inside Communities, Paid Groups, introduces the capability to monetize both Public and Private Communities on the platform. Admins and…

3 min read721 words10 explained imagesUpdated Fri, 5 Jun at 6:00 AM
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On this page
  1. Private and Public Groups
  2. One-Time Payment
  3. Recurring Subscription
  4. Taxes
  5. Group Access
  6. Notifications
  7. Cancellations and Refunds
The new feature inside Communities, Paid Groups, introduces the capability to monetize both Public and Private Communities on the platform. Admins and owners can now charge their users to access the content and features of the Community group. 

In This Article

Private and Public Groups

From the "Settings" button within a Community, admins and owners can choose whether they want to set up their group as Public / Private.

Private and Public Groups (image 1 of 10) What this shows From the "Settings" button within a Community, admins and owners can choose whether they want to set up their group as Public / Private. What this shows Illustrates the "Private and Public Groups" section of "Paid Groups". This screenshot appears in the "Private and Public Groups" section of "Paid Groups". The text alongside this image reads: From the "Settings" button within a Community, admins and owners can choose whether they want to set up their group as Public / Private. Immediately after, the guide continues: One-time payment type will give members an unlimited access of the group after the payment and once they have group access. To set up one-time payment follow the below steps. Image 1 of 10 What to chooseFrom the "Settings" button within a Community, admins and owners can choose whether they want to set up their group as Public / Private. Next stepOne-time payment type will give members an unlimited access of the group after the payment and once they have group access. To set up one-time payment follow the below steps:

One-Time Payment

One-time payment type will give members an unlimited access of the group after the payment and once they have group access. To set up one-time payment follow the below steps:

  • Log into the Community
  • Go to "Settings" > "Subscriptions"
  • Click on "Add new price": Specify the Amount, Type as one-time
  • Click "Add" and then "Save" to create the paid group with One-time Payment
    • Note: to test a payment, turn on the Test Mode
  • Once saved, the group description will reflect the same information to members who want to join


One-Time Payment (image 2 of 10) What this shows Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and… What this shows Illustrates the "One-Time Payment" section of "Paid Groups". This screenshot appears in the "One-Time Payment" section of "Paid Groups". The text alongside this image reads: Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Recurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps. Image 2 of 10 What to fill inLog into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join
Fields in this part of the guide Log into the CommunityNote: to test a payment, turn on the Test Mode
Next stepRecurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps:
All 5 steps in this procedure
  1. Log into the Community
  2. Go to "Settings" > "Subscriptions"
  3. Click on "Add new price": Specify the Amount, Type as one-time
  4. Click "Add" and then "Save" to create the paid group with One-time Payment
  5. Once saved, the group description will reflect the same information to members who want to join
One-Time Payment (image 3 of 10) What this shows Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and… What this shows Illustrates the "One-Time Payment" section of "Paid Groups". This screenshot appears in the "One-Time Payment" section of "Paid Groups". The text alongside this image reads: Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Recurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps. Image 3 of 10 What to fill inLog into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join
Fields in this part of the guide Log into the CommunityNote: to test a payment, turn on the Test Mode
Next stepRecurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps:
All 5 steps in this procedure
  1. Log into the Community
  2. Go to "Settings" > "Subscriptions"
  3. Click on "Add new price": Specify the Amount, Type as one-time
  4. Click "Add" and then "Save" to create the paid group with One-time Payment
  5. Once saved, the group description will reflect the same information to members who want to join
One-Time Payment (image 4 of 10) What this shows Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and… What this shows Illustrates the "One-Time Payment" section of "Paid Groups". This screenshot appears in the "One-Time Payment" section of "Paid Groups". The text alongside this image reads: Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Recurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps. Image 4 of 10 What to fill inLog into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join
Fields in this part of the guide Log into the CommunityNote: to test a payment, turn on the Test Mode
Next stepRecurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps:
All 5 steps in this procedure
  1. Log into the Community
  2. Go to "Settings" > "Subscriptions"
  3. Click on "Add new price": Specify the Amount, Type as one-time
  4. Click "Add" and then "Save" to create the paid group with One-time Payment
  5. Once saved, the group description will reflect the same information to members who want to join
One-Time Payment (image 5 of 10) What this shows Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and… What this shows Illustrates the "One-Time Payment" section of "Paid Groups". This screenshot appears in the "One-Time Payment" section of "Paid Groups". The text alongside this image reads: Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Recurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps. Image 5 of 10 What to fill inLog into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as one-time Click "Add" and then "Save" to create the paid group with One-time Payment Once saved, the group description will reflect the same information to members who want to join
Fields in this part of the guide Log into the CommunityNote: to test a payment, turn on the Test Mode
Next stepRecurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps:
All 5 steps in this procedure
  1. Log into the Community
  2. Go to "Settings" > "Subscriptions"
  3. Click on "Add new price": Specify the Amount, Type as one-time
  4. Click "Add" and then "Save" to create the paid group with One-time Payment
  5. Once saved, the group description will reflect the same information to members who want to join

Recurring Subscription

Recurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps:

  • Log into the Community
  • Go to "Settings" > "Subscriptions"
  • Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually
  • Click "Add" and then "Save" to create the paid group with Recurring Subscription
  • Additionally, to test a payment, turn on the Test Mode
  • Once saved, the group description will reflect the same information to members who want to join
Recurring Subscription (image 6 of 10) What this shows Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if… What this shows Illustrates the "Recurring Subscription" section of "Paid Groups". This screenshot appears in the "Recurring Subscription" section of "Paid Groups". The text alongside this image reads: Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually Click "Add" and then "Save" to create the paid group with Recurring Subscription Additionally, to test a payment…. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Paid Group checkouts can apply taxes using your existing Payments → Settings → Taxes configuration. If you have Automatic Taxes or Manual Tax Rates set up in Payments, eligible Paid Group purchases can show taxes during checkout. Image 6 of 10 What to fill inLog into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually Click "Add" and then "Save" to create the paid group with Recurring Subscription Additionally, to test a payment, turn on the Test Mode Once saved, the group description will reflect the same information to members who want to join
Fields in this part of the guide Log into the CommunityAdditionally, to test a payment, turn on the Test Mode
Next stepPaid Group checkouts can apply taxes using your existing Payments → Settings → Taxes configuration. If you have Automatic Taxes or Manual Tax Rates set up in Payments, eligible Paid Group purchases can show taxes during checkout.
All 6 steps in this procedure
  1. Log into the Community
  2. Go to "Settings" > "Subscriptions"
  3. Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually
  4. Click "Add" and then "Save" to create the paid group with Recurring Subscription
  5. Additionally, to test a payment, turn on the Test Mode
  6. Once saved, the group description will reflect the same information to members who want to join
Recurring Subscription (image 7 of 10) What this shows Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if… What this shows Illustrates the "Recurring Subscription" section of "Paid Groups". This screenshot appears in the "Recurring Subscription" section of "Paid Groups". The text alongside this image reads: Log into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually Click "Add" and then "Save" to create the paid group with Recurring Subscription Additionally, to test a payment…. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Paid Group checkouts can apply taxes using your existing Payments → Settings → Taxes configuration. If you have Automatic Taxes or Manual Tax Rates set up in Payments, eligible Paid Group purchases can show taxes during checkout. Image 7 of 10 What to fill inLog into the Community Go to "Settings" > "Subscriptions" Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually Click "Add" and then "Save" to create the paid group with Recurring Subscription Additionally, to test a payment, turn on the Test Mode Once saved, the group description will reflect the same information to members who want to join
Fields in this part of the guide Log into the CommunityAdditionally, to test a payment, turn on the Test Mode
Next stepPaid Group checkouts can apply taxes using your existing Payments → Settings → Taxes configuration. If you have Automatic Taxes or Manual Tax Rates set up in Payments, eligible Paid Group purchases can show taxes during checkout.
All 6 steps in this procedure
  1. Log into the Community
  2. Go to "Settings" > "Subscriptions"
  3. Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually
  4. Click "Add" and then "Save" to create the paid group with Recurring Subscription
  5. Additionally, to test a payment, turn on the Test Mode
  6. Once saved, the group description will reflect the same information to members who want to join

Taxes

Paid Group checkouts can apply taxes using your existing Payments → Settings → Taxes configuration. If you have Automatic Taxes or Manual Tax Rates set up in Payments, eligible Paid Group purchases can show taxes during checkout.

Learn more: Tax Support in Communities Payments.

Taxes (image 8 of 10) What this shows Learn more: Tax Support in Communities Payments. What this shows Illustrates the "Taxes" section of "Paid Groups". This screenshot appears in the "Taxes" section of "Paid Groups". The text alongside this image reads: Learn more: Tax Support in Communities Payments. Immediately after, the guide continues: To grant access after receiving the payment. Image 8 of 10 What this coversLearn more: Tax Support in Communities Payments.
Buttons and menus referenced Payments → Settings → Taxes
Next stepTo grant access after receiving the payment:

Group Access

To grant access after receiving the payment:  

  • Once the payment is made, admins and owners need to follow the same process of providing access to members for Private Groups (Go to People Tab > Click on the Filter > Requested > Accept or Deny Membership)
  • For Public Groups, once the payment is made the user signs up and becomes a member right after
Group Access (image 9 of 10) What this shows Once the payment is made, admins and owners need to follow the same process of providing access to members for Private Groups (Go to… What this shows Illustrates the "Group Access" section of "Paid Groups". This screenshot appears in the "Group Access" section of "Paid Groups". The text alongside this image reads: Once the payment is made, admins and owners need to follow the same process of providing access to members for Private Groups (Go to People Tab > Click on the Filter > Requested > Accept or Deny Membership) For Public Groups, once the payment is made the user signs up and becomes a member right…. The navigation path used here is People Tab > Click. Immediately after, the guide continues: All admins and owners receive email notification about the payment made by a user with all the details, to join the group and subsequently to request membership (as per group type) Similarly, the users also receive a payment confirmation…. Path: People Tab > ClickImage 9 of 10 What to clickOnce the payment is made, admins and owners need to follow the same process of providing access to members for Private Groups (Go to People Tab > Click on the Filter > Requested > Accept or Deny Membership) For Public Groups, once the payment is made the user signs up and becomes a member right after Next stepAll admins and owners receive email notification about the payment made by a user with all the details, to join the group and subsequently to request membership (as per group type) Similarly, the users also receive a payment confirmation with all the details about their payment Once their membership is approved by admin or owner. They are further notified about their membership and access of the group
All 2 steps in this procedure
  1. Once the payment is made, admins and owners need to follow the same process of providing access to members for Private Groups (Go to People Tab > Click on the Filter > Requested > Accept or Deny Membership)
  2. For Public Groups, once the payment is made the user signs up and becomes a member right after

Notifications

  • All admins and owners receive email notification about the payment made by a user with all the details, to join the group and subsequently to request membership (as per group type)
  • Similarly, the users also receive a payment confirmation with all the details about their payment 
  • Once their membership is approved by admin or owner. They are further notified about their membership and access of the group

Cancellations and Refunds

  • What happens when a member cancels their subscription from the GHL Customer Care Payments screen?
    When a user cancels their subscription from the GHL Customer Care Payments screen, several actions are initiated:
    - The user will receive a cancellation confirmation email.
    - Admins and Owners of the group associated with the subscription will receive a cancellation received email.
    - The user will be automatically removed from the group.
  • What happens when a members cancels their subscription from the Stripe screen?
    When a user cancels their subscription from the Stripe screen, several actions are initiated:
    - The user will receive a cancellation confirmation email.
    - Admins and Owners of the group associated with the subscription will receive a cancellation received email.
    - The user will be automatically removed from the group.


  • How can members get refund for their payments

    Members can get their refunds from both Stripe or GHL Customer Care Payment
    1. From GHL Customer Care
      Refunds can be issued by going to "Payments" > "Transactions" > click the "three dots" icon on the right side of a transaction line item > click "Refund"
    2. From Stripe
      Refunds can also be issued from Stripe via the contact details screen
  • If a user's contact card is deleted and later restored, will the user need to make the payment again?
    As of the current system functionality, when a user's contact card is accidentally deleted and then restored, the user should be reinstated in the Group without being required to make the payment again.
  • What are the minimum and maximum charge amounts for different currencies?
    For minimum and maximum charges, refer to https://stripe.com/docs/currencies
    Step 1 of 1: What are the minimum and maximum charge amounts for different… What this shows Step 1 of 1: What are the minimum and maximum charge amounts for different currencies? What this shows Shows what this covers for step 1 of 1 in the "Cancellations and Refunds" section of "Paid Groups". This screenshot accompanies step 1 of 1 in the "Cancellations and Refunds" section of "Paid Groups". At this point in the walkthrough you what are the minimum and maximum charge amounts for different currencies? For minimum and maximum charges, refer to https://stripe.com/docs/currencies. Step 1 of 1Image 10 of 10 What this coversWhat are the minimum and maximum charge amounts for different currencies? For minimum and maximum charges, refer to https://stripe.com/docs/currencies
    Buttons and menus referenced From GHL Customer CareFrom Stripe


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