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Media Storage - Canva Integration

Leatn how to Connect Canva to Media Storage to browse designs, open the Canva editor, download exports, and import copies into My Media for use in GHL Customer Care.

5 min read1,057 words7 explained imagesUpdated Wed, 25 Mar at 7:35 AM
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On this page
  1. Key Benefits of Canva Integration in Media Storage
  2. How To Setup Canva Integration
  3. How to Edit in Canva
  4. How to Download Canva Designs
  5. How to Import Canva Designs to Media Library
  6. Multi-User Access Behavior
  7. How to Disconnect Canva
  8. Frequently Asked Questions
  9. Related Articles

Connect Canva directly in GHL Customer Care Media Storage so your team can access designs from a dedicated Canva view. This article covers how the integration works, how to connect it, and how to use Canva designs in Media Storage.

TABLE OF CONTENTS

What is Canva Integration in Media Storage?

Canva Integration connects a single Canva account to a specific GHL Customer Care location (sub-account) so Canva designs can be accessed from a dedicated Canva view inside Media Storage. From there, users can browse designs, download exports, open supported designs in the Canva editor, and import copies into My Media for use across GHL Customer Care.

Key Benefits of Canva Integration in Media Storage

  • Faster creative workflow: Browse, open, download, and import Canva designs without leaving Media Storage.

  • Centralized asset management: Import finalized designs into My Media to store and reuse them across GHL Customer Care.

  • Team visibility: Once connected, all users in the location can view Canva assets.

  • Cleaner collaboration: Import creates independent assets, reducing confusion caused by shared links or manual downloads.

How To Setup Canva Integration

Connecting Canva correctly ensures your location can browse designs, export files, and import finalized assets into My Media without permission issues.

  1. Go to Media Storage.

  2. Click Connect Canva.

    Step 2 of 6: Click Connect Canva What this shows Step 2 of 6: Click Connect Canva. What this shows Shows what to click for step 2 of 6 in the "How To Setup Canva Integration" section of "Media Storage - Canva Integration". This screenshot accompanies step 2 of 6 in the "How To Setup Canva Integration" section of "Media Storage - Canva Integration". At this point in the walkthrough you click Connect Canva. For context, this section explains: Connecting Canva correctly ensures your location can browse designs, export files, and import finalized assets into My Media without permission issues. The next step is to complete the Canva OAuth login in the new browser tab. Step 2 of 6Image 1 of 7 What to clickClick Connect Canva.
    Buttons and menus referenced Connect CanvaMedia StorageAllowConnectedSelect Canva
    Next stepComplete the Canva OAuth login in the new browser tab.
    All 6 steps in this procedure
    1. Go to Media Storage.
    2. Click Connect Canva. this image
    3. Complete the Canva OAuth login in the new browser tab.
    4. Click Allow to grant access.
    5. Return to Media Storage, the Canva button will show as Connected.
    6. Select Canva from the My Media dropdown to see, edit and import designs.

  3. Complete the Canva OAuth login in the new browser tab.

  4. Click Allow to grant access.

    Step 4 of 6: Click Allow to grant access What this shows Step 4 of 6: Click Allow to grant access. What this shows Shows what to click for step 4 of 6 in the "How To Setup Canva Integration" section of "Media Storage - Canva Integration". This screenshot accompanies step 4 of 6 in the "How To Setup Canva Integration" section of "Media Storage - Canva Integration". At this point in the walkthrough you click Allow to grant access. For context, this section explains: Connecting Canva correctly ensures your location can browse designs, export files, and import finalized assets into My Media without permission issues. The next step is to return to Media Storage, the Canva button will show as Connected. Step 4 of 6Image 2 of 7 What to clickClick Allow to grant access.
    Buttons and menus referenced AllowMedia StorageConnect CanvaConnectedSelect Canva
    Next stepReturn to Media Storage, the Canva button will show as Connected.
    All 6 steps in this procedure
    1. Go to Media Storage.
    2. Click Connect Canva.
    3. Complete the Canva OAuth login in the new browser tab.
    4. Click Allow to grant access. this image
    5. Return to Media Storage, the Canva button will show as Connected.
    6. Select Canva from the My Media dropdown to see, edit and import designs.

  5. Return to Media Storage, the Canva button will show as Connected.

  6. Select Canva from the My Media dropdown to see, edit and import designs.

    Step 6 of 6: Select Canva from the My Media dropdown to see, edit and import designs What this shows Step 6 of 6: Select Canva from the My Media dropdown to see, edit and import designs. What this shows Shows what to choose for step 6 of 6 in the "How To Setup Canva Integration" section of "Media Storage - Canva Integration". This screenshot accompanies step 6 of 6 in the "How To Setup Canva Integration" section of "Media Storage - Canva Integration". At this point in the walkthrough you select Canva from the My Media dropdown to see, edit and import designs. Step 6 of 6Image 3 of 7 What to chooseSelect Canva from the My Media dropdown to see, edit and import designs.
    Buttons and menus referenced Select CanvaMedia StorageConnect CanvaAllowConnected
    All 6 steps in this procedure
    1. Go to Media Storage.
    2. Click Connect Canva.
    3. Complete the Canva OAuth login in the new browser tab.
    4. Click Allow to grant access.
    5. Return to Media Storage, the Canva button will show as Connected.
    6. Select Canva from the My Media dropdown to see, edit and import designs. this image

How to Edit in Canva

Editing from GHL Customer Care opens the Canva editor in a new browser tab. Editing access depends on who connected Canva for the location and on Canva file permissions.

Editing supported

  • Canva designs opened from the Canva view (when allowed)

  • My Media files with these file types:

    • PNG

    • JPG

    • JPEG

Editing limitations

  • Private Canva files cannot be edited.

  • If a user is not the installer and attempts to edit a Canva design, they’ll see: 

    “You have view-only access to this media. To make changes, import it into your own storage or reach out to your admin for access.”

  1. To edit a design in Canva from the Media Storage, click on the three dots on the top right of the design.
  2. Click on Edit in Canva button.
    Step 2 of 2: Click on Edit in Canva button What this shows Step 2 of 2: Click on Edit in Canva button. What this shows Shows what to click for step 2 of 2 in the "How to Edit in Canva" section of "Media Storage - Canva Integration". This screenshot accompanies step 2 of 2 in the "How to Edit in Canva" section of "Media Storage - Canva Integration". At this point in the walkthrough you click on Edit in Canva button. For context, this section explains: Editing from GHL Customer Care opens the Canva editor in a new browser tab. Editing access depends on who connected Canva for the location and on Canva file permissions. This part of the guide covers 5 fields, listed below. Step 2 of 2Image 4 of 7 What to clickClick on Edit in Canva button.
    Fields in this part of the guide Canva designs opened from the Canva view (when allowed)My Media files with these file types:PNGJPGJPEG
    Buttons and menus referenced Edit in CanvaEditing supportedPNGJPGJPEGEditing limitationsthree dots
    All 2 steps in this procedure
    1. To edit a design in Canva from the Media Storage, click on the three dots on the top right of the design.
    2. Click on Edit in Canva button. this image

How to Download Canva Designs

Downloading exports Canva designs from Canva with a consistent format based on the number of pages. 

Download formats:

  • 1-page design → PNG

  • Multi-page design → PDF

To download a Canva design directly from the Media Library to your local storage, click on the Download button on the top right of the design.

How to Download Canva Designs (image 5 of 7) What this shows To download a Canva design directly from the Media Library to your local storage, click on the Download button on the top right of the design. What this shows Illustrates the "How to Download Canva Designs" section of "Media Storage - Canva Integration". This screenshot appears in the "How to Download Canva Designs" section of "Media Storage - Canva Integration". The text alongside this image reads: To download a Canva design directly from the Media Library to your local storage, click on the Download button on the top right of the design. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Importing creates a new, independent asset in My Media. Imported files are not linked to the original Canva design, so changes made later in Canva will not automatically update the imported copy. Image 5 of 7 What to clickTo download a Canva design directly from the Media Library to your local storage, click on the Download button on the top right of the design.
Fields in this part of the guide 1-page design → PNGMulti-page design → PDF
Buttons and menus referenced 1-page designMulti-page design
Next stepImporting creates a new, independent asset in My Media. Imported files are not linked to the original Canva design, so changes made later in Canva will not automatically update the imported copy.
All 2 steps in this procedure
  1. 1-page design → PNG
  2. Multi-page design → PDF

How to Import Canva Designs to Media Library

Importing creates a new, independent asset in My Media. Imported files are not linked to the original Canva design, so changes made later in Canva will not automatically update the imported copy.

Important behavior

  • Canva designs must be imported before they can be used elsewhere in GHL Customer Care.

  • The same Canva design can be imported multiple times (similar to Unsplash behavior).

Import formats

  • 1-page design → PNG

  • Multi-page design → PDF

  1. To import a design in to Media Storage, click on the three dots on the top right of the design.
  2. Click on Import to Media Library button.
    Step 2 of 2: Click on Import to Media Library button What this shows Step 2 of 2: Click on Import to Media Library button. What this shows Shows what to click for step 2 of 2 in the "How to Import Canva Designs to Media Library" section of "Media Storage - Canva Integration". This screenshot accompanies step 2 of 2 in the "How to Import Canva Designs to Media Library" section of "Media Storage - Canva Integration". At this point in the walkthrough you click on Import to Media Library button. This part of the guide covers 2 fields, listed below. Step 2 of 2Image 6 of 7 What to clickClick on Import to Media Library button.
    Fields in this part of the guide 1-page design → PNGMulti-page design → PDF
    Buttons and menus referenced Import to Media LibraryImportant behaviorImport formatsthree dots
    All 2 steps in this procedure
    1. To import a design in to Media Storage, click on the three dots on the top right of the design.
    2. Click on Import to Media Library button. this image

Multi-User Access Behavior

Because the Canva connection is installed at the location level, access differs depending on whether a user connected the integration.

Installer (the user who connects Canva)

  • Full edit access in Canva (when the Canva file allows editing)

  • Can import designs

Other users in the same location

  • Can view, search, and browse Canva assets

  • Can download designs

  • Can import designs into their own My Media

  • Cannot connect a different Canva account unless the integration is uninstalled

  • Cannot directly edit Canva designs (view-only limitation)

Not supported

  • Proxy users (Login As) do not have access.

How to Disconnect Canva 

Disconnecting removes the OAuth connection and stops Canva designs from appearing in Media Storage, while keeping any previously imported assets in My Media.

To disconnect

  • Go to App Marketplace > Installed Apps > Canva > Uninstall

How to Disconnect Canva (image 7 of 7) What this shows Go to App Marketplace > Installed Apps > Canva > Uninstall What this shows Illustrates the "How to Disconnect Canva" section of "Media Storage - Canva Integration". This screenshot appears in the "How to Disconnect Canva" section of "Media Storage - Canva Integration". The text alongside this image reads: Go to App Marketplace > Installed Apps > Canva > Uninstall. The navigation path used here is App Marketplace > Installed Apps > Canva > Uninstall. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: OAuth access is revoked Canva designs no longer appear in the Canva view Previously imported files remain in Media Storage A different Canva account can be connected after uninstalling and reconnecting. Path: App Marketplace > Installed Apps > Canva > UninstallImage 7 of 7 Where to goGo to App Marketplace > Installed Apps > Canva > Uninstall
Fields in this part of the guide OAuth access is revokedCanva designs no longer appear in the Canva viewPreviously imported files remain in Media Storage
Buttons and menus referenced To disconnectApp MarketplaceInstalled AppsCanva > UninstallAfter disconnecting
Next stepOAuth access is revoked Canva designs no longer appear in the Canva view Previously imported files remain in Media Storage A different Canva account can be connected after uninstalling and reconnecting
All 4 steps in this procedure
  1. OAuth access is revoked
  2. Canva designs no longer appear in the Canva view
  3. Previously imported files remain in Media Storage
  4. A different Canva account can be connected after uninstalling and reconnecting

After disconnecting

  • OAuth access is revoked

  • Canva designs no longer appear in the Canva view

  • Previously imported files remain in Media Storage

  • A different Canva account can be connected after uninstalling and reconnecting

Frequently Asked Questions

Q: Is Canva connected at the agency level or location level?

Canva is connected per location (sub-account). Each location supports one connected Canva account.

Q: Can multiple Canva accounts be connected to the same location?

No. Only one Canva account per location is supported.

Q: Why can’t I edit Canva designs even though I can see them?

Only the installer has direct edit access due to Canva Marketplace constraints. Other users can browse, download, and import, but will have view-only access when attempting to edit.

Q: What does “view-only access” mean when editing?

If you are not the installer, you may see: “You have view-only access to this media. To make changes, import it into your own storage or reach out to your admin for access.” Importing creates your own independent copy in My Media.

Q: Why do I have to import a Canva design before using it in GHL Customer Care?

Canva designs in the Canva view are a content source. To use an asset across GHL Customer Care, import it into My Media first.

Q: Are imported Canva files linked to the original Canva design?

No. Import creates a new independent asset in My Media and does not sync future Canva changes.

Q: How does GHL Customer Care prevent duplicate Canva designs when I edit from My Media?

When you edit a supported file from My Media in Canva, GHL Customer Care checks for an existing Canva design ID and reopens the same design instead of creating a duplicate.

Q: What file types can I edit from My Media in Canva?

PNG, JPG, and JPEG.

Q: What format will my design download or import as?

1-page designs export as PNG. Multi-page designs export as PDF.

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