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Social Planner: In-App Notification Banner for Disconnected Accounts

Get real-time alerts in GHL Customer Care when a social account disconnects. Stay on top of scheduling and avoid missed posts with in-app Social Planner notifications.

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  1. Key Benefits of the In-App Notification Banners for Disconnected Accounts
  2. How to Find and Act on Disconnected Account Alerts
  3. Step 1: Connect Your Social Accounts
  4. Step 2: Monitor for Notification Banners
  5. Step 3: Take Action to Reconnect
  6. Multi-Channel Alert System
  7. Account Health Monitoring
  8. Frequently Asked Questions
  9. Related Articles

Stay on top of your social media scheduling with GHL Customer Care’s new in-app notification banners for disconnected accounts. This feature helps you avoid missed posts by alerting you in real time whenever a connected social account loses authentication, so you can reconnect and keep your content calendar running smoothly.

TABLE OF CONTENTS

What are In-App Notification Banners for Disconnected Accounts?

The Social Planner In-App Notification Banner is a real-time alert system within GHL Customer Care that notifies users when any of their connected social media accounts become disconnected. These banners appear directly inside the Social Planner, Launchpad, and Dashboard, providing immediate visibility and prompting users to take action to restore connections and prevent disruptions to scheduled content.

Key Benefits of the In-App Notification Banners for Disconnected Accounts

The notification banner system offers several advantages for users managing multiple social accounts:

  • Instant Awareness: Receive immediate alerts when a social account disconnects, reducing the risk of missed or failed posts.
  • Multi-Channel Alerts: Get notified both via in-app banners and email, ensuring you never miss a critical update.
  • Platform-Specific Messaging: See clear, tailored messages for each platform (Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, YouTube) for easy identification and action.
  • Seamless Workflow: Quickly reconnect accounts without leaving your workflow, minimizing downtime.
  • Improved Account Health: Proactively manage account connections to maintain a consistent posting schedule and avoid content gaps.

How to Find and Act on Disconnected Account Alerts

Tracking and responding to in-app notification banners is straightforward, ensuring you can act quickly to restore any disconnected accounts and keep your social content on track. 

Step 1: Connect Your Social Accounts

  • Click on Marketing from your account.
  • Click on the Social Planner tab.
  • Connect your desired social media accounts (Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, YouTube).
Step 1: Connect Your Social Accounts (image 1 of 3) What this shows Click on Marketing from your account. What this shows Illustrates the "Step 1: Connect Your Social Accounts" section of "Social Planner: In-App Notification Banner for Disconnected Accounts". This screenshot appears in the "Step 1: Connect Your Social Accounts" section of "Social Planner: In-App Notification Banner for Disconnected Accounts". The text alongside this image reads: Click on Marketing from your account. Click on the Social Planner tab. Connect your desired social media accounts (Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, YouTube). Immediately after, the guide continues: If any account becomes disconnected, a banner will appear at the top of Social Planner, Launchpad, or Dashboard. The banner will specify which account and platform require your attention. Each banner provides a platform-specific message…. Image 1 of 3 What to clickClick on Marketing from your account. Click on the Social Planner tab. Connect your desired social media accounts (Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, YouTube).
Buttons and menus referenced MarketingSocial Planner
Next stepIf any account becomes disconnected, a banner will appear at the top of Social Planner, Launchpad, or Dashboard. The banner will specify which account and platform require your attention. Each banner provides a platform-specific message, such as:
All 3 steps in this procedure
  1. Click on Marketing from your account.
  2. Click on the Social Planner tab.
  3. Connect your desired social media accounts (Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, YouTube).

Step 2: Monitor for Notification Banners

  • If any account becomes disconnected, a banner will appear at the top of Social Planner, Launchpad, or Dashboard.
  • The banner will specify which account and platform require your attention.
  • Each banner provides a platform-specific message, such as:
    • “The connection for the following Social Planner Facebook page(s) has expired: [Account Name].”
    • “The connection for the following Social Planner Instagram account(s) has expired: [Account Name].”
Step 2: Monitor for Notification Banners (image 2 of 3) What this shows If any account becomes disconnected, a banner will appear at the top of Social Planner, Launchpad, or Dashboard. What this shows Illustrates the "Step 2: Monitor for Notification Banners" section of "Social Planner: In-App Notification Banner for Disconnected Accounts". This screenshot appears in the "Step 2: Monitor for Notification Banners" section of "Social Planner: In-App Notification Banner for Disconnected Accounts". The text alongside this image reads: If any account becomes disconnected, a banner will appear at the top of Social Planner, Launchpad, or Dashboard. The banner will specify which account and platform require your attention. Each banner provides a platform-specific message, such as. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Click on the Re-integrate button of the banner. Complete the authentication process for the relevant social platform. You will also receive an email notification about the disconnection, providing another prompt to take action. Image 2 of 3 What this coversIf any account becomes disconnected, a banner will appear at the top of Social Planner, Launchpad, or Dashboard. The banner will specify which account and platform require your attention. Each banner provides a platform-specific message, such as:
Fields in this part of the guide Each banner provides a platform-specific message, such as:
Buttons and menus referenced which account and platformplatform-specific message
Next stepClick on the Re-integrate button of the banner. Complete the authentication process for the relevant social platform. You will also receive an email notification about the disconnection, providing another prompt to take action.
All 3 steps in this procedure
  1. If any account becomes disconnected, a banner will appear at the top of Social Planner, Launchpad, or Dashboard.
  2. The banner will specify which account and platform require your attention.
  3. Each banner provides a platform-specific message, such as:

Step 3: Take Action to Reconnect

  • Click on the Re-integrate button of the banner.
  • Complete the authentication process for the relevant social platform.
  • You will also receive an email notification about the disconnection, providing another prompt to take action.
Step 3: Take Action to Reconnect (image 3 of 3) What this shows Click on the Re-integrate button of the banner. What this shows Illustrates the "Step 3: Take Action to Reconnect" section of "Social Planner: In-App Notification Banner for Disconnected Accounts". This screenshot appears in the "Step 3: Take Action to Reconnect" section of "Social Planner: In-App Notification Banner for Disconnected Accounts". The text alongside this image reads: Click on the Re-integrate button of the banner. Complete the authentication process for the relevant social platform. You will also receive an email notification about the disconnection, providing another prompt to take action. Immediately after, the guide continues: GHL Customer Care’s notification system ensures you’re alerted through both in-app banners and email, maximizing the chances you’ll see and act on account disconnections before they impact your posting schedule. Image 3 of 3 What to clickClick on the Re-integrate button of the banner. Complete the authentication process for the relevant social platform. You will also receive an email notification about the disconnection, providing another prompt to take action.
Buttons and menus referenced Re-integrateauthentication processemail notification
Next stepGHL Customer Care’s notification system ensures you’re alerted through both in-app banners and email, maximizing the chances you’ll see and act on account disconnections before they impact your posting schedule.
All 3 steps in this procedure
  1. Click on the Re-integrate button of the banner.
  2. Complete the authentication process for the relevant social platform.
  3. You will also receive an email notification about the disconnection, providing another prompt to take action.

Multi-Channel Alert System

GHL Customer Care’s notification system ensures you’re alerted through both in-app banners and email, maximizing the chances you’ll see and act on account disconnections before they impact your posting schedule.

  • In-app banners provide immediate, visible alerts within your workflow.
  • Email notifications serve as a backup, ensuring you’re informed even when not logged into GHL Customer Care.

Account Health Monitoring

Proactively monitoring your account connections helps ensure your scheduled posts are published without interruption and maintains the integrity of your social media strategy.

  • Regularly check for banners.
  • Reconnect accounts promptly to avoid missed posts.
  • Review your email for additional alerts.

Frequently Asked Questions

Q: What causes a social account to become disconnected in Social Planner?

Disconnections typically occur due to expired authentication tokens, password changes, revoked permissions, or platform security updates.

Q: Will I lose scheduled posts if my account disconnects?

Scheduled posts will not be published while an account is disconnected. Once you reconnect, posting resumes as normal.

Q: Do I get notified for all types of social accounts?

Yes, the system supports notifications for Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, and YouTube.

Q: How quickly will I be notified after a disconnection?

Notifications are sent in real time, both via in-app banners and email, as soon as a disconnection is detected.

Q: Will other team members see the notification banner?

Yes, all users with access to Social Planner will see the banner for disconnected accounts.

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