Multiple recipient support on Documents & Contracts
Learn how to send a single document or contract to multiple signers (and CC recipients) in GHL Customer Care. Streamline signatures, audit trails, and invoicing.
3 min read736 words5 explained imagesUpdated Fri, 6 Jun, 2025 at 8:16 AM
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This article introduces the ability to send a single document or contract to multiple recipients, each with their own signature fields, rather than being limited to one signer. In addition, it lets you designate contacts as “CC” (who can view but not sign) and assign one of the business users themselves as a signer within the same document.
This article introduces the ability to send a single document or contract to multiple recipients, each with their own signature fields, rather than being limited to one signer. In addition, it lets you designate contacts as “CC” (who can view but not sign) and assign one of the business users themselves as a signer within the same document. TABLE OF CONTENTS Key Features Creating or Editing a Document/Contract Considerations & Best Practices (video 1)Open in a new tab
Key Features
Multiple Signers & CC Recipients
You can now assign signature elements (e.g., signature fields) to more than one recipient inside a single document or contract.
Recipients who have at least one signature field are considered Signers. Any contact added to the document without a signature field is treated as a CC recipient, meaning they receive a copy but do not sign.
You may also include your own business user (the sender) as one of the Signers.
Unique Signing Links
Each Signer receives a unique URL that takes them directly to their own portion of the document. This ensures that each party only sees and signs the fields assigned specifically to them.
Combined PDF & Signature Certificate
Once all Signers have signed (and any CC recipients have viewed), GHL Customer Care generates a final PDF containing all signatures.
Alongside the signed PDF, a signature certificate is produced. This certificate logs each signer’s IP address, geographic location (when possible), and the exact date/time they viewed and signed their portion.
Primary Recipient Logic
By default, the first added recipient becomes the Primary Recipient.
Any custom fields in the document (e.g., client name, address) will pull from the Primary Recipient’s contact record.
After all parties have signed or accepted, an invoice is automatically generated for that Primary Recipient (assuming you have automatic invoice creation enabled).
Businesses will now be able to send as well as assign signature elements to multiple recipients instead of a single recipient inside the document
This also includes the functionality to assign the signature to the business user who is sending the document as well
Each recipient will receive a unique link that will allow them to sign only their respective portion of the document
Any recipient who has a signature field associated with them will be referred to as Signer and any contact that has been added to the document but does not have any signature field associated with them will be referred to as CC
The signed PDF copy of the document along with the signature certificate will be generated after all the participants have signed/accepted the document
The signature certificate will capture information like IP address, location, viewed and signed date and time for all recipients who will sign the document
By default, the first added recipient will be treated as the Primary recipient of the document. This means that any custom fields will be populated according to the primary recipient's info and an invoice will also be created for the primary client after the document has been accepted/signed by all parties.
Creating or Editing a Document/Contract
In your sub-account, navigate to Documents & Contracts → Create New Document (or edit an existing template). Add multiple contacts in the “Recipients” section. For each contact, drag and drop or assign their signature fields.
Creating or Editing a Document/Contract (image 1 of 5)What this shows In your sub-account, navigate to Documents & Contracts → Create New Document (or edit an existing template).What this showsIllustrates the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts".This screenshot appears in the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts". The text alongside this image reads: In your sub-account, navigate to Documents & Contracts → Create New Document (or edit an existing template). Add multiple contacts in the “Recipients” section. For each contact, drag and drop or assign their signature fields. Immediately after, the guide continues: Designating Signers vs. CC Recipients.Image 1 of 5What this coversIn your sub-account, navigate to Documents & Contracts → Create New Document (or edit an existing template). Add multiple contacts in the “Recipients” section. For each contact, drag and drop or assign their signature fields.
Buttons and menus referencedDesignating Signers vs. CC RecipientsSignerCC recipient
Next stepDesignating Signers vs. CC RecipientsAll 2 steps in this procedure
When adding a contact, assign at least one signature field to make them a Signer.
If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Designating Signers vs. CC Recipients
When adding a contact, assign at least one signature field to make them a Signer.
If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Creating or Editing a Document/Contract (image 2 of 5)What this shows When adding a contact, assign at least one signature field to make them a Signer.What this showsIllustrates the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts".This screenshot appears in the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts". The text alongside this image reads: When adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation. Immediately after, the guide continues: Order Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent Signers.Image 2 of 5What this coversWhen adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Buttons and menus referencedDesignating Signers vs. CC RecipientsSignerCC recipient
Next stepOrder Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent SignersAll 2 steps in this procedure
When adding a contact, assign at least one signature field to make them a Signer.
If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Creating or Editing a Document/Contract (image 3 of 5)What this shows When adding a contact, assign at least one signature field to make them a Signer.What this showsIllustrates the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts".This screenshot appears in the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts". The text alongside this image reads: When adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation. Immediately after, the guide continues: Order Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent Signers.Image 3 of 5What this coversWhen adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Buttons and menus referencedDesignating Signers vs. CC RecipientsSignerCC recipient
Next stepOrder Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent SignersAll 2 steps in this procedure
When adding a contact, assign at least one signature field to make them a Signer.
If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Creating or Editing a Document/Contract (image 4 of 5)What this shows When adding a contact, assign at least one signature field to make them a Signer.What this showsIllustrates the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts".This screenshot appears in the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts". The text alongside this image reads: When adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation. Immediately after, the guide continues: Order Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent Signers.Image 4 of 5What this coversWhen adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Buttons and menus referencedDesignating Signers vs. CC RecipientsSignerCC recipient
Next stepOrder Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent SignersAll 2 steps in this procedure
When adding a contact, assign at least one signature field to make them a Signer.
If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Creating or Editing a Document/Contract (image 5 of 5)What this shows When adding a contact, assign at least one signature field to make them a Signer.What this showsIllustrates the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts".This screenshot appears in the "Creating or Editing a Document/Contract" section of "Multiple recipient support on Documents & Contracts". The text alongside this image reads: When adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation. Immediately after, the guide continues: Order Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent Signers.Image 5 of 5What this coversWhen adding a contact, assign at least one signature field to make them a Signer. If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Buttons and menus referencedDesignating Signers vs. CC RecipientsSignerCC recipient
Next stepOrder Matters for Primary Recipient Clear Communication with All Parties Review Signature Fields Thoroughly Verify Signature Certificate Details Fallback for Absent SignersAll 2 steps in this procedure
When adding a contact, assign at least one signature field to make them a Signer.
If you simply add a contact without any signature fields, they become a CC recipient who will still receive the finalized document but has no signing obligation.
Considerations & Best Practices
Order Matters for Primary Recipient
If you intend for a specific person to receive the invoice or populate custom fields, add them first when selecting recipients.
Clear Communication with All Parties
Notify CC recipients beforehand that they will receive a view-only copy. Clarify that only Signers need to take action.
Review Signature Fields Thoroughly
Before sending, double-check that each Signer has been assigned the correct number and placement of signature/date fields. Any missing signature fields will prevent completion.
Verify Signature Certificate Details
For high-stakes contracts, download the signature certificate and confirm that all IPs, locations, and timestamps align with expectations. This is especially important if recipients are signing from different time zones or via mobile devices.
Fallback for Absent Signers
If one Signer does not complete their portion, the document remains “Pending.” You can resend reminder emails or cancel and reassign fields as needed.
