Assistants need to reach this page over the internet. While it is only running on your machine, these two buttons will not be able to load it.
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
The Bulk Actions page now uses GHL Customer Care’s unified UX for faster filtering, clearer status tracking, and one-click access to job metrics and error logs—so you can audit, troubleshoot, and, when applicable, restore deleted contacts with confidence.
The Bulk Actions page is a central dashboard that lists mass operations initiated from Contacts (e.g., imports, tag updates, bulk messaging, and deletions). It provides live status, outcome metrics, and access to detailed logs so teams can verify results and correct issues quickly.
The page displays each bulk job in a table with columns like Action Name, Action Type, Created By, Created At, and Status. From here, you can open Show Stats for detailed results or use the row’s action menu for management options (e.g., pause/cancel for eligible jobs, and restore for supported deletion jobs).
Key Benefits of the Bulk Actions Page
Understanding what this page does best helps you use it for speed, accuracy, and accountability across your CRM workflows.
Unified UX: A consistent GHL Customer Care interface with cleaner tables, readable spacing, and predictable controls.
Faster troubleshooting: Open Show Stats to compare successes vs. errors and download error logs for fixes.
Operational safety: For supported deletion jobs, queue a Restore within the allowed window to recover deleted contacts.
Team accountability: Filter by Status, Action Type, User, and Date to see who did what and when.
Traceability: Keep an auditable trail by exporting detailed error logs from the Stats view.
Viewing the Bulk Actions Table
Learn how to read the table and interpret status indicators so you can prioritize jobs that need attention.
Each job appears as a row with a clear Status (for example, In Progress, Completed, or Canceled).
Status badges are color-coded, and hovering tooltips can reveal longer action names or counts.
Use the row’s three‑dot menu for available controls (e.g., pause/cancel for bulk sends; restore where applicable).
Using Filters to Find Bulk Actions Fast
Filters help you zero in on the exact jobs you care about—especially helpful for audits or when multiple team members run actions daily.
Status – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled.
Action Type – Focus on specific operations like Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, or Bulk Email.
User – See jobs initiated by a specific team member.
Date Range – Use custom dates.
Using Filters to Find Bulk Actions Fast (image 1 of 9)What this shows Status – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled.What this showsIllustrates the "Using Filters to Find Bulk Actions Fast" section of "Bulk Actions For Contacts & SmartLists".This screenshot appears in the "Using Filters to Find Bulk Actions Fast" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: Status – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled. Action Type – Focus on specific operations like Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, or Bulk Email. User – See jobs initiated by a specific team member. Date Range – Use custom dates. Immediately after, the guide continues: Stats give you an at‑a‑glance read on what happened during a bulk job, and downloadable logs make it easy to fix issues and re‑run cleanly.Image 1 of 9What to fill inStatus – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled. Action Type – Focus on specific operations like Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, or Bulk Email. User – See jobs initiated by a specific team member. Date Range – Use custom dates.
Buttons and menus referencedStatusAction TypeImportDelete ContactsAdd TagRemove TagBulk SMSBulk EmailUserDate Range
Next stepStats give you an at‑a‑glance read on what happened during a bulk job, and downloadable logs make it easy to fix issues and re‑run cleanly.All 4 steps in this procedure
Status – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled.
Action Type – Focus on specific operations like Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, or Bulk Email.
User – See jobs initiated by a specific team member.
Date Range – Use custom dates.
Viewing Job Stats & Downloading Error Logs
Stats give you an at‑a‑glance read on what happened during a bulk job, and downloadable logs make it easy to fix issues and re‑run cleanly.
Click Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs).
Use the Download option in the Stats view to export an error log for troubleshooting. The log typically includes identifiers for failed records and a reason you can act on.
Viewing Job Stats & Downloading Error Logs (image 2 of 9)What this shows Click Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes…What this showsIllustrates the "Viewing Job Stats & Downloading Error Logs" section of "Bulk Actions For Contacts & SmartLists".This screenshot appears in the "Viewing Job Stats & Downloading Error Logs" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: Click Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs). Use the Download option in the Stats view to export an error log for troubleshooting. The log typically includes identifiers for failed…. Immediately after, the guide continues: Restore is designed for recovering accidentally deleted contacts —not for undoing other types of bulk actions.Image 2 of 9What to clickClick Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs). Use the Download option in the Stats view to export an error log for troubleshooting. The log typically includes identifiers for failed records and a reason you can act on.
Buttons and menus referencedShow StatsDownloaderror log
Next stepRestore is designed for recovering accidentally deleted contacts —not for undoing other types of bulk actions.All 2 steps in this procedure
Click Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs).
Use the Download option in the Stats view to export an error log for troubleshooting. The log typically includes identifiers for failed records and a reason you can act on.
Restoring Deleted Contacts (from a Bulk Deletion Job)
Restore is designed for recovering accidentally deleted contacts—not for undoing other types of bulk actions.
When a Delete Contacts bulk job is eligible, you’ll see a Restore option. Selecting it opens a confirmation dialog that explains what will be reinstated.
Timing: Deleted contacts can typically be restored within about 60 days of deletion. After that period, recovery isn’t available.
Submitting the confirmation enqueues a new restore job, which will appear in the Bulk Actions table and run to completion.
Restoring Deleted Contacts (from a Bulk Deletion Job) (image 3 of 9)What this shows When a Delete Contacts bulk job is eligible, you’ll see a Restore option.What this showsIllustrates the "Restoring Deleted Contacts (from a Bulk Deletion Job)" section of "Bulk Actions For Contacts & SmartLists".This screenshot appears in the "Restoring Deleted Contacts (from a Bulk Deletion Job)" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: When a Delete Contacts bulk job is eligible, you’ll see a Restore option. Selecting it opens a confirmation dialog that explains what will be reinstated. Timing: Deleted contacts can typically be restored within about 60 days of deletion. After that period, recovery isn’t available. Submitting the…. Immediately after, the guide continues: Some bulk sends—like SMS campaigns—can be paused or canceled after they’ve been queued, giving you control when plans change.Image 3 of 9What this coversWhen a Delete Contacts bulk job is eligible, you’ll see a Restore option. Selecting it opens a confirmation dialog that explains what will be reinstated. Timing: Deleted contacts can typically be restored within about 60 days of deletion. After that period, recovery isn’t available. Submitting the confirmation enqueues a new restore job, which will appear in the Bulk Actions table and run to completion.Next stepSome bulk sends—like SMS campaigns—can be paused or canceled after they’ve been queued, giving you control when plans change.
Managing Running Jobs (Pause/Cancel for Eligible Actions)
Some bulk sends—like SMS campaigns—can be paused or canceled after they’ve been queued, giving you control when plans change.
Open the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel.
Pause temporarily stops processing; Cancel stops remaining processing and Edit enables user to change the schedule time of that bulk action. Items already processed remain as-is.
After adjusting, refresh the Bulk Actions table and open Show Stats to verify what was completed before the change.
Managing Running Jobs (Pause/Cancel for Eligible Actions) (image 4 of 9)What this shows Open the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel.What this showsIllustrates the "Managing Running Jobs (Pause/Cancel for Eligible Actions)" section of "Bulk Actions For Contacts & SmartLists".This screenshot appears in the "Managing Running Jobs (Pause/Cancel for Eligible Actions)" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: Open the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel. Pause temporarily stops processing; Cancel stops remaining processing and Edit enables user to change the schedule time of that bulk action. Items already processed remain as-is. After adjusting, refresh the Bulk…. Immediately after, the guide continues: There’s nothing to configure, but a few quick steps help you navigate confidently, confirm results, and keep a clean audit trail.Image 4 of 9Where to goOpen the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel. Pause temporarily stops processing; Cancel stops remaining processing and Edit enables user to change the schedule time of that bulk action. Items already processed remain as-is. After adjusting, refresh the Bulk Actions table and open Show Stats to verify what was completed before the change.
Buttons and menus referencedthree‑dot menuPause, EditCancelPauseEditShow Stats
Next stepThere’s nothing to configure, but a few quick steps help you navigate confidently, confirm results, and keep a clean audit trail.All 3 steps in this procedure
Open the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel.
Pause temporarily stops processing; Cancel stops remaining processing and Edit enables user to change the schedule time of that bulk action. Items already processed remain as-is.
After adjusting, refresh the Bulk Actions table and open Show Stats to verify what was completed before the change.
How To Set Up and Use the Bulk Actions Page
There’s nothing to configure, but a few quick steps help you navigate confidently, confirm results, and keep a clean audit trail.
Go to Contacts → Bulk Actions in your sub‑account.
Step 1 of 5: Go to Contacts → Bulk Actions in your sub‑accountWhat this shows Step 1 of 5: Go to Contacts → Bulk Actions in your sub‑account.What this showsShows where to go for step 1 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists".This screenshot accompanies step 1 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you go to Contacts → Bulk Actions in your sub‑account. The next step is to apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.Step 1 of 5Image 5 of 9Where to goGo to Contacts → Bulk Actions in your sub‑account.
Next stepApply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.All 5 steps in this procedure
Go to Contacts → Bulk Actions in your sub‑account. this image
Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.
Click Show Stats on a job to review totals and error details; use Download to export the error log.
For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.
For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.
Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.
Step 2 of 5: Apply Filters (Status, Action Type, User, Date) to narrow to the jobs…What this shows Step 2 of 5: Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.What this showsShows what to fill in for step 2 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists".This screenshot accompanies step 2 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. The next step is to click Show Stats on a job to review totals and error details; use Download to export the error log.Step 2 of 5Image 6 of 9What to fill inApply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.
Next stepClick Show Stats on a job to review totals and error details; use Download to export the error log.All 5 steps in this procedure
Go to Contacts → Bulk Actions in your sub‑account.
Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. this image
Click Show Stats on a job to review totals and error details; use Download to export the error log.
For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.
For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.
Click Show Stats on a job to review totals and error details; use Download to export the error log.
Step 3 of 5: Click Show Stats on a job to review totals and error details; use…What this shows Step 3 of 5: Click Show Stats on a job to review totals and error details; use Download to export the error log.What this showsShows what to click for step 3 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists".This screenshot accompanies step 3 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you click Show Stats on a job to review totals and error details; use Download to export the error log. The next step is to for Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.Step 3 of 5Image 7 of 9What to clickClick Show Stats on a job to review totals and error details; use Download to export the error log.
Next stepFor Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.All 5 steps in this procedure
Go to Contacts → Bulk Actions in your sub‑account.
Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.
Click Show Stats on a job to review totals and error details; use Download to export the error log. this image
For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.
For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.
For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.
Step 4 of 5: For Delete Contacts jobs within the allowed window, use Restore (when…What this shows Step 4 of 5: For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.What this showsShows what this covers for step 4 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists".This screenshot accompanies step 4 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you for Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. The next step is to for eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.Step 4 of 5Image 8 of 9What this coversFor Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.
Next stepFor eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.All 5 steps in this procedure
Go to Contacts → Bulk Actions in your sub‑account.
Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.
Click Show Stats on a job to review totals and error details; use Download to export the error log.
For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. this image
For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.
For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.
Step 5 of 5: For eligible queued sends (e.g., SMS), use the three‑dot menu to…What this shows Step 5 of 5: For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.What this showsShows what this covers for step 5 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists".This screenshot accompanies step 5 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you for eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.Step 5 of 5Image 9 of 9What this coversFor eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel.
Go to Contacts → Bulk Actions in your sub‑account.
Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need.
Click Show Stats on a job to review totals and error details; use Download to export the error log.
For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts.
For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. this image
Frequently Asked Questions
Q: Which actions appear on the Bulk Actions page? Most mass operations initiated from Contacts—such as Imports, Delete Contacts, Bulk SMS/Email, Add/Remove Tags—are listed with their status and a link to Show Stats.
Q: How long do I have to restore deleted contacts? Approximately 60 days from the date of deletion. After that, contacts are permanently removed.
Q: Can I cancel a job after it starts? For eligible job types (like queued bulk SMS), use the row’s three‑dot menu to Pause, Edit or Cancel. Items already processed before canceling remain completed.
Q: Where do I download detailed results? Open Show Stats for the job and use Download to export the error log with per‑record failure reasons.
Q: Is the Bulk Actions page scoped per sub‑account? Yes. Navigate into the sub‑account you want to manage, then open Contacts → Bulk Actions.
Q: Why do I need to confirm my contacts have consented to hear from me while importing contacts?
Two main reasons why the consent from contacts is helpful while importing contacts:
Protect Your Sending Reputation: Importing bulk contacts without proper consent can lead to higher bounce and spam rates, negatively impacting your sending reputation.
Prevent Issues with Purchased or Rented Lists: Even if some lists claim to have opt-in consent, they may not be suitable for marketing communication tools. Contacts from purchased or rented sources are likely to bounce, unsubscribe, mark emails as spam, and may cause blocklistings.
Q: What are the different bulk actions that cannot be restored?
