# Bulk Actions For Contacts & SmartLists > Quickly update, manage, or delete multiple contacts in GHL Customer Care using Bulk Actions and SmartLists to streamline your workflow and save time. - Source: https://docs.ghlcustomercare.com/docs/contacts/bulk-actions/bulk-actions-for-contacts-smartlists - Section: Contacts / Bulk Actions - Reading time: 5 min - Images: 9, each explained below - Modified on Mon, 23 Mar at 4:14 AM --- The Bulk Actions page now uses GHL Customer Care’s unified UX for faster filtering, clearer status tracking, and one-click access to job metrics and error logs—so you can audit, troubleshoot, and, when applicable, restore deleted contacts with confidence. --- **TABLE OF CONTENTS** - [What is the Bulk Actions Page?](#what-is-the-bulk-actions-page) - [Key Benefits of the Bulk Actions Page](#key-benefits-of-the-bulk-actions-page) - [Viewing the Bulk Actions Table](#viewing-the-bulk-actions-table) - [Using Filters to Find Bulk Actions Fast](#using-filters-to-find-bulk-actions-fast) - [Viewing Job Stats & Downloading Error Logs](#viewing-job-stats-and-downloading-error-logs) - [Restoring Deleted Contacts (from a Bulk Deletion Job)](#restoring-deleted-contacts-from-a-bulk-deletion-job) - [Managing Running Jobs (Pause/Cancel for Eligible Actions)](#managing-running-jobs-pause-cancel-for-eligible-actions) - [How To Set Up and Use the Bulk Actions Page](#how-to-set-up-and-use-the-bulk-actions-page) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is the Bulk Actions Page?** The Bulk Actions page is a central dashboard that lists mass operations initiated from Contacts (e.g., imports, tag updates, bulk messaging, and deletions). It provides live status, outcome metrics, and access to detailed logs so teams can verify results and correct issues quickly. The page displays each bulk job in a table with columns like Action Name, Action Type, Created By, Created At, and Status. From here, you can open **Show Stats** for detailed results or use the row’s action menu for management options (e.g., pause/cancel for eligible jobs, and restore for supported deletion jobs). --- ## **Key Benefits of the Bulk Actions Page** Understanding what this page does best helps you use it for speed, accuracy, and accountability across your CRM workflows. - **Unified UX**: A consistent GHL Customer Care interface with cleaner tables, readable spacing, and predictable controls. - **Faster troubleshooting**: Open **Show Stats** to compare successes vs. errors and download error logs for fixes. - **Operational safety**: For supported deletion jobs, queue a **Restore** within the allowed window to recover deleted **contacts**. - **Team accountability**: Filter by **Status**, **Action Type**, **User**, and **Date** to see who did what and when. - **Traceability**: Keep an auditable trail by exporting detailed error logs from the Stats view. --- ## **Viewing the Bulk Actions Table** Learn how to read the table and interpret status indicators so you can prioritize jobs that need attention. - Each job appears as a row with a clear **Status** (for example, _In Progress_, _Completed_, or _Canceled_). - Status badges are color-coded, and hovering tooltips can reveal longer action names or counts. - Use the row’s **three‑dot menu** for available controls (e.g., pause/cancel for bulk sends; restore where applicable). --- ## **Using Filters to Find Bulk Actions Fast** Filters help you zero in on the exact jobs you care about—especially helpful for audits or when multiple team members run actions daily. - **Status** – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled. - **Action Type** – Focus on specific operations like **Import**, **Delete Contacts**, **Add Tag**, **Remove Tag**, **Bulk SMS**, or **Bulk Email**. - **User** – See jobs initiated by a specific team member. - **Date Range** – Use custom dates. ![Using Filters to Find Bulk Actions Fast (image 1 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055929829/original/muk0wXIakBbXc0tG-2TQdJecuDUdyG8O3g.png) **Using Filters to Find Bulk Actions Fast (image 1 of 9)** This screenshot appears in the "Using Filters to Find Bulk Actions Fast" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: Status – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled. Action Type – Focus on specific operations like Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, or Bulk Email. User – See jobs initiated by a specific team member. Date Range – Use custom dates. Immediately after, the guide continues: Stats give you an at‑a‑glance read on what happened during a bulk job, and downloadable logs make it easy to fix issues and re‑run cleanly. - What to fill in: Status – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled. Action Type – Focus on specific operations like Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, or Bulk Email. User – See jobs initiated by a specific team member. Date Range – Use custom dates. - Controls: Status, Action Type, Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, Bulk Email, User, Date Range - Next: Stats give you an at‑a‑glance read on what happened during a bulk job, and downloadable logs make it easy to fix issues and re‑run cleanly. Full procedure: 1. Status – Narrow to jobs that are In Processing, Complete, Paused, Queued or Cancelled. 2. Action Type – Focus on specific operations like Import, Delete Contacts, Add Tag, Remove Tag, Bulk SMS, or Bulk Email. 3. User – See jobs initiated by a specific team member. 4. Date Range – Use custom dates. --- ## **Viewing Job Stats & Downloading Error Logs** Stats give you an at‑a‑glance read on what happened during a bulk job, and downloadable logs make it easy to fix issues and re‑run cleanly. - Click **Show Stats** on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs). - Use the **Download** option in the Stats view to export an **error log** for troubleshooting. The log typically includes identifiers for failed records and a reason you can act on. ![Viewing Job Stats & Downloading Error Logs (image 2 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055930164/original/cKzNEX-l0eooSSix42leKMxqGQP-M_S97A.png) **Viewing Job Stats & Downloading Error Logs (image 2 of 9)** This screenshot appears in the "Viewing Job Stats & Downloading Error Logs" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: Click Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs). Use the Download option in the Stats view to export an error log for troubleshooting. The log typically includes identifiers for failed…. Immediately after, the guide continues: Restore is designed for recovering accidentally deleted contacts —not for undoing other types of bulk actions. - What to click: Click Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs). Use the Download option in the Stats view to export an error log for troubleshooting. The log typically includes identifiers for failed records and a reason you can act on. - Controls: Show Stats, Download, error log - Next: Restore is designed for recovering accidentally deleted contacts —not for undoing other types of bulk actions. Full procedure: 1. Click Show Stats on any row to open a details drawer with high‑level metrics (totals, success/error counts, and relevant delivery outcomes for messaging jobs). 2. Use the Download option in the Stats view to export an error log for troubleshooting. The log typically includes identifiers for failed records and a reason you can act on. --- ## **Restoring Deleted Contacts (from a Bulk Deletion Job)** Restore is designed for recovering accidentally deleted **contacts**—not for undoing other types of bulk actions. - When a **Delete Contacts** bulk job is eligible, you’ll see a **Restore** option. Selecting it opens a confirmation dialog that explains what will be reinstated. - **Timing:** Deleted contacts can typically be restored within **about 60 days** of deletion. After that period, recovery isn’t available. - Submitting the confirmation enqueues a **new restore job**, which will appear in the Bulk Actions table and run to completion. ## ![Restoring Deleted Contacts (from a Bulk Deletion Job) (image 3 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055930476/original/DiEG1oc5eU_a1RseLmTbbgLrCVtwpRGK6w.png) **Restoring Deleted Contacts (from a Bulk Deletion Job) (image 3 of 9)** This screenshot appears in the "Restoring Deleted Contacts (from a Bulk Deletion Job)" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: When a Delete Contacts bulk job is eligible, you’ll see a Restore option. Selecting it opens a confirmation dialog that explains what will be reinstated. Timing: Deleted contacts can typically be restored within about 60 days of deletion. After that period, recovery isn’t available. Submitting the…. Immediately after, the guide continues: Some bulk sends—like SMS campaigns—can be paused or canceled after they’ve been queued, giving you control when plans change. - What this covers: When a Delete Contacts bulk job is eligible, you’ll see a Restore option. Selecting it opens a confirmation dialog that explains what will be reinstated. Timing: Deleted contacts can typically be restored within about 60 days of deletion. After that period, recovery isn’t available. Submitting the confirmation enqueues a new restore job, which will appear in the Bulk Actions table and run to completion. - Next: Some bulk sends—like SMS campaigns—can be paused or canceled after they’ve been queued, giving you control when plans change. --- ## **Managing Running Jobs (Pause/Cancel for Eligible Actions)** Some bulk sends—like SMS campaigns—can be paused or canceled after they’ve been queued, giving you control when plans change. - Open the **three‑dot menu** for a running, eligible job to see **Pause, Edit** or **Cancel**. - **Pause** temporarily stops processing; **Cancel** stops remaining processing and **Edit** enables user to change the schedule time of that bulk action. Items already processed remain as-is. - After adjusting, refresh the Bulk Actions table and open **Show Stats** to verify what was completed before the change. ![Managing Running Jobs (Pause/Cancel for Eligible Actions) (image 4 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055931122/original/SdIhVn_4Q2kvb9y-wPXXzSoKur4V6qppJg.png) **Managing Running Jobs (Pause/Cancel for Eligible Actions) (image 4 of 9)** This screenshot appears in the "Managing Running Jobs (Pause/Cancel for Eligible Actions)" section of "Bulk Actions For Contacts & SmartLists". The text alongside this image reads: Open the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel. Pause temporarily stops processing; Cancel stops remaining processing and Edit enables user to change the schedule time of that bulk action. Items already processed remain as-is. After adjusting, refresh the Bulk…. Immediately after, the guide continues: There’s nothing to configure, but a few quick steps help you navigate confidently, confirm results, and keep a clean audit trail. - Where to go: Open the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel. Pause temporarily stops processing; Cancel stops remaining processing and Edit enables user to change the schedule time of that bulk action. Items already processed remain as-is. After adjusting, refresh the Bulk Actions table and open Show Stats to verify what was completed before the change. - Controls: three‑dot menu, Pause, Edit, Cancel, Pause, Edit, Show Stats - Next: There’s nothing to configure, but a few quick steps help you navigate confidently, confirm results, and keep a clean audit trail. Full procedure: 1. Open the three‑dot menu for a running, eligible job to see Pause, Edit or Cancel. 2. Pause temporarily stops processing; Cancel stops remaining processing and Edit enables user to change the schedule time of that bulk action. Items already processed remain as-is. 3. After adjusting, refresh the Bulk Actions table and open Show Stats to verify what was completed before the change. --- ## **How To Set Up and Use the Bulk Actions Page** There’s nothing to configure, but a few quick steps help you navigate confidently, confirm results, and keep a clean audit trail. 1. Go to **Contacts → Bulk Actions** in your sub‑account. ![Step 1 of 5: Go to Contacts → Bulk Actions in your sub‑account](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055926761/original/3-Du0RWU3CiZHcBJsynlBq5OjZrSwmKpmQ.png) **Step 1 of 5: Go to Contacts → Bulk Actions in your sub‑account** This screenshot accompanies step 1 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you go to Contacts → Bulk Actions in your sub‑account. The next step is to apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. - Where to go: Go to Contacts → Bulk Actions in your sub‑account. - Controls: Contacts → Bulk Actions, Filters, Show Stats, Download, Delete Contacts, Restore, contacts, three‑dot menu, Pause, Edit, Cancel - Next: Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. Full procedure: 1. Go to Contacts → Bulk Actions in your sub‑account. <- this image 2. Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. 3. Click Show Stats on a job to review totals and error details; use Download to export the error log. 4. For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. 5. For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. 2. Apply **Filters** (Status, Action Type, User, Date) to narrow to the jobs you need. ![Step 2 of 5: Apply Filters (Status, Action Type, User, Date) to narrow to the jobs…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055926877/original/2t6HETPhrVr5fUaSRtAmxFDSM_jQONs0jw.png) **Step 2 of 5: Apply Filters (Status, Action Type, User, Date) to narrow to the jobs…** This screenshot accompanies step 2 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. The next step is to click Show Stats on a job to review totals and error details; use Download to export the error log. - What to fill in: Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. - Controls: Filters, Contacts → Bulk Actions, Show Stats, Download, Delete Contacts, Restore, contacts, three‑dot menu, Pause, Edit, Cancel - Next: Click Show Stats on a job to review totals and error details; use Download to export the error log. Full procedure: 1. Go to Contacts → Bulk Actions in your sub‑account. 2. Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. <- this image 3. Click Show Stats on a job to review totals and error details; use Download to export the error log. 4. For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. 5. For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. 3. Click **Show Stats** on a job to review totals and error details; use **Download** to export the error log. ![Step 3 of 5: Click Show Stats on a job to review totals and error details; use…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055927337/original/051_vkAbZ_-LZy_5aL2avJEW05sj4dOP-Q.png) **Step 3 of 5: Click Show Stats on a job to review totals and error details; use…** This screenshot accompanies step 3 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you click Show Stats on a job to review totals and error details; use Download to export the error log. The next step is to for Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. - What to click: Click Show Stats on a job to review totals and error details; use Download to export the error log. - Controls: Show Stats, Download, Contacts → Bulk Actions, Filters, Delete Contacts, Restore, contacts, three‑dot menu, Pause, Edit, Cancel - Next: For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. Full procedure: 1. Go to Contacts → Bulk Actions in your sub‑account. 2. Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. 3. Click Show Stats on a job to review totals and error details; use Download to export the error log. <- this image 4. For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. 5. For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. 4. For **Delete Contacts** jobs within the allowed window, use **Restore** (when available) to re‑create deleted **contacts**. ![Step 4 of 5: For Delete Contacts jobs within the allowed window, use Restore (when…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055927617/original/oDpUpugETXOHHxduwaXw60K5dHlMRiVJxw.png) **Step 4 of 5: For Delete Contacts jobs within the allowed window, use Restore (when…** This screenshot accompanies step 4 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you for Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. The next step is to for eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. - What this covers: For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. - Controls: Delete Contacts, Restore, contacts, Contacts → Bulk Actions, Filters, Show Stats, Download, three‑dot menu, Pause, Edit, Cancel - Next: For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. Full procedure: 1. Go to Contacts → Bulk Actions in your sub‑account. 2. Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. 3. Click Show Stats on a job to review totals and error details; use Download to export the error log. 4. For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. <- this image 5. For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. 5. For eligible queued sends (e.g., SMS), use the **three‑dot menu** to **Pause, Edit** or **Cancel**. ![Step 5 of 5: For eligible queued sends (e.g., SMS), use the three‑dot menu to…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055931219/original/h34fxBYJmX5C6zPQ5vdSIp5tcqRlMTeWPw.png) **Step 5 of 5: For eligible queued sends (e.g., SMS), use the three‑dot menu to…** This screenshot accompanies step 5 of 5 in the "How To Set Up and Use the Bulk Actions Page" section of "Bulk Actions For Contacts & SmartLists". At this point in the walkthrough you for eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. - What this covers: For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. - Controls: three‑dot menu, Pause, Edit, Cancel, Contacts → Bulk Actions, Filters, Show Stats, Download, Delete Contacts, Restore, contacts Full procedure: 1. Go to Contacts → Bulk Actions in your sub‑account. 2. Apply Filters (Status, Action Type, User, Date) to narrow to the jobs you need. 3. Click Show Stats on a job to review totals and error details; use Download to export the error log. 4. For Delete Contacts jobs within the allowed window, use Restore (when available) to re‑create deleted contacts. 5. For eligible queued sends (e.g., SMS), use the three‑dot menu to Pause, Edit or Cancel. <- this image --- ## **Frequently Asked Questions** **Q: Which actions appear on the Bulk Actions page?** Most mass operations initiated from Contacts—such as Imports, Delete Contacts, Bulk SMS/Email, Add/Remove Tags—are listed with their status and a link to **Show Stats**. **Q: How long do I have to restore deleted contacts?** Approximately **60 days** from the date of deletion. After that, contacts are permanently removed. **Q: Can I cancel a job after it starts?** For eligible job types (like queued bulk SMS), use the row’s **three‑dot menu** to **Pause, Edit** or **Cancel**. Items already processed before canceling remain completed. **Q: Where do I download detailed results?** Open **Show Stats** for the job and use **Download** to export the error log with per‑record failure reasons. **Q: Is the Bulk Actions page scoped per sub‑account?** Yes. Navigate into the sub‑account you want to manage, then open **Contacts → Bulk Actions**. **Q: Why do I need to confirm my contacts have consented to hear from me while importing contacts?** Two main reasons why the consent from contacts is helpful while importing contacts: - **Protect Your Sending Reputation:** Importing bulk contacts without proper consent can lead to higher bounce and spam rates, negatively impacting your sending reputation. - **Prevent Issues with Purchased or Rented Lists:** Even if some lists claim to have opt-in consent, they may not be suitable for marketing communication tools. Contacts from purchased or rented sources are likely to bounce, unsubscribe, mark emails as spam, and may cause blocklistings. **Q: What are the different bulk actions that cannot be restored?** The following bulk actions cannot be restored: - Bulk Email - Bulk Email Verification - Bulk Update Contacts to Company - Bulk Tag Add - Bulk SMS --- ## **Related Articles** - **[](https://docs.ghlcustomercare.com/docs/contacts/smart-lists/how-to-delete-contacts-and-their-data)**[](https://docs.ghlcustomercare.com/docs/contacts/smart-lists/how-to-delete-contacts-and-their-data)[How To Delete Contacts and Their Data](https://docs.ghlcustomercare.com/docs/contacts/smart-lists/how-to-delete-contacts-and-their-data)  - [Adding Contact Tags to Multiple Contacts](https://docs.ghlcustomercare.com/docs/contacts/bulk-actions/adding-contact-tags-to-multiple-contacts)  - Contacts and Bulk Actions – FAQs - [Removing Contact Tags From Multiple Contacts](https://docs.ghlcustomercare.com/docs/contacts/bulk-actions/removing-contact-tags-from-multiple-contacts) - [How to Restore Contacts That Were Deleted in Bulk](https://docs.ghlcustomercare.com/docs/contacts/contacts/restore-deleted-contacts-or-undo-bulk-deletes) - I[mporting Contacts and Opportunities via CSV](https://docs.ghlcustomercare.com/docs/contacts/bulk-actions/importing-contacts-and-opportunities-via-csv) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com