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App marketplace

Agency-Level Marketplace Apps Installation

The GHL Customer Care App Marketplace is a hub where you can seamlessly search for and integrate crucial apps into your GHL Customer Care account. Assuring…

6 min read1,383 words15 explained imagesUpdated Tue, 23 Jun at 12:05 PM
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On this page
  1. How to Find an App
  2. App Collections
  3. Reviewing App Details
  4. Installing & Uninstalling Apps
  5. What Happens When a Marketplace App Payment Fails
  6. Use the Installed Apps Page
  7. Switch Between Agency Apps and Sub-account Apps
  8. Filter and Take Action on Installed Apps
  9. Install a Free App: Distribution Type - Agency
  10. Install a Paid App: Distribution Type - Agency
  11. App Distribution Types
  12. Install a Free App: Distribution Type - Agency & Subaccount
  13. Install a Paid App: Distribution Type - Agency & Subaccount
  14. Review Insights on App Listings
  15. How to Uninstall an App

The GHL Customer Care App Marketplace is a hub where you can seamlessly search for and integrate crucial apps into your GHL Customer Care account. Assuring quality and functionality, every app is scrutinized by GHL Customer Care’s expert developers. Only users with agency owner or admin privileges can integrate these apps into their GHL Customer Care accounts.

The Agency-level App Marketplace is only available on 'Freelancer' and 'Agency Pro' plans. 

TABLE OF CONTENTS

How to Find an App

  1. In your GHL Customer Care account, click on the App Marketplace option in the left menu bar.
  2. Use the search bar to input the app name or browse through the list.
  3. To streamline your results, utilize the left sidebar menu to filter results by category.
  4. Click on an app that catches your interest to view in-depth details about it.
How to Find an App (image 1 of 15) What this shows In your GHL Customer Care account, click on the App Marketplace option in the left menu bar. What this shows Illustrates the "How to Find an App" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "How to Find an App" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: In your GHL Customer Care account, click on the App Marketplace option in the left menu bar. Use the search bar to input the app name or browse through the list. To streamline your results, utilize the left sidebar menu to filter results by category. Click on an app that catches your interest to…. Immediately after, the guide continues: App Collections are curated app lists that help users easily discover top apps across various categories. Image 1 of 15 Where to goIn your GHL Customer Care account, click on the App Marketplace option in the left menu bar. Use the search bar to input the app name or browse through the list. To streamline your results, utilize the left sidebar menu to filter results by category. Click on an app that catches your interest to view in-depth details about it. Next stepApp Collections are curated app lists that help users easily discover top apps across various categories.
All 4 steps in this procedure
  1. In your GHL Customer Care account, click on the App Marketplace option in the left menu bar.
  2. Use the search bar to input the app name or browse through the list.
  3. To streamline your results, utilize the left sidebar menu to filter results by category.
  4. Click on an app that catches your interest to view in-depth details about it.

App Collections

App Collections (video 1) Open in a new tab
App Collections are curated app lists that help users easily discover top apps across various categories.
List of Collections
Here is the list of Collections we have launched
  • Top Installed Apps
  • Newly Added Apps
  • Top Free Apps
  • Top Paid Apps
  • Custom Experience Hub - 
    Top installed apps with custom JS/CSS scripts.
  • Workflow Automation Hub - 
    Top installed apps featuring custom workflow actions and triggers.
  • Conversation Hub - 
    Top installed apps supporting custom conversation providers.
App Collections (image 2 of 15) What this shows Top Installed Apps Newly Added Apps Top Free Apps Top Paid Apps Custom Experience Hub - Top installed apps with custom JS/CSS scripts. What this shows Illustrates the "App Collections" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "App Collections" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: Top Installed Apps Newly Added Apps Top Free Apps Top Paid Apps Custom Experience Hub - Top installed apps with custom JS/CSS scripts. Workflow Automation Hub - Top installed apps featuring custom workflow actions and triggers. Conversation Hub - Top installed apps supporting custom conversation…. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: On the selected app’s listing page, you’ll encounter the following details. Image 2 of 15 What this coversTop Installed Apps Newly Added Apps Top Free Apps Top Paid Apps Custom Experience Hub - Top installed apps with custom JS/CSS scripts. Workflow Automation Hub - Top installed apps featuring custom workflow actions and triggers. Conversation Hub - Top installed apps supporting custom conversation providers.
Fields in this part of the guide Top Installed AppsNewly Added AppsTop Free AppsTop Paid Apps
Next stepOn the selected app’s listing page, you’ll encounter the following details:
All 7 steps in this procedure
  1. Top Installed Apps
  2. Newly Added Apps
  3. Top Free Apps
  4. Top Paid Apps
  5. Custom Experience Hub - Top installed apps with custom JS/CSS scripts.
  6. Workflow Automation Hub - Top installed apps featuring custom workflow actions and triggers.
  7. Conversation Hub - Top installed apps supporting custom conversation providers.

Reviewing App Details

On the selected app’s listing page, you’ll encounter the following details:

  • App Name
  • Tagline
  • Comprehensive App Description
  • Vivid App Images
  • App Category
  • Version of the App
  • Name of the App Provider
  • Distribution Type
  • App pricing: Free or paid. If paid, it's pricing information and plans supported.
Reviewing App Details (image 3 of 15) What this shows App Name Tagline Comprehensive App Description Vivid App Images App Category Version of the App Name of the App Provider Distribution Type… What this shows Illustrates the "Reviewing App Details" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Reviewing App Details" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: App Name Tagline Comprehensive App Description Vivid App Images App Category Version of the App Name of the App Provider Distribution Type App pricing: Free or paid. If paid, it's pricing information and plans supported. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Features or Plugins Included: These can range from custom conversation providers to workflow actions. Image 3 of 15 What to fill inApp Name Tagline Comprehensive App Description Vivid App Images App Category Version of the App Name of the App Provider Distribution Type App pricing: Free or paid. If paid, it's pricing information and plans supported.
Fields in this part of the guide App NameTaglineComprehensive App DescriptionVivid App ImagesApp CategoryVersion of the AppName of the App ProviderDistribution Type
Next stepFeatures or Plugins Included: These can range from custom conversation providers to workflow actions.
Example values
App Name
Priya Raman
Name of the App Provider
Priya Raman

Illustrative values showing the expected format. They are not read from the screenshot.

All 9 steps in this procedure
  1. App Name
  2. Tagline
  3. Comprehensive App Description
  4. Vivid App Images
  5. App Category
  6. Version of the App
  7. Name of the App Provider
  8. Distribution Type
  9. App pricing: Free or paid. If paid, it's pricing information and plans supported.
  • Features or Plugins Included: These can range from custom conversation providers to workflow actions.
Reviewing App Details (image 4 of 15) What this shows Features or Plugins Included: These can range from custom conversation providers to workflow actions. What this shows Illustrates the "Reviewing App Details" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Reviewing App Details" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: Features or Plugins Included: These can range from custom conversation providers to workflow actions. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Permission Details: Delve deep into this section to understand the extent of access the app will have post-installation. Resources: Contains links to the app provider’s website. Note that third-party apps are supported by their respective…. Image 4 of 15 What this coversFeatures or Plugins Included: These can range from custom conversation providers to workflow actions.
Fields in this part of the guide App NameTaglineComprehensive App DescriptionVivid App ImagesApp CategoryVersion of the AppName of the App ProviderDistribution Type
Next stepPermission Details: Delve deep into this section to understand the extent of access the app will have post-installation. Resources: Contains links to the app provider’s website. Note that third-party apps are supported by their respective providers, whereas apps designed by GHL Customer Care receive support directly from GHL Customer Care.
Example values
App Name
Priya Raman
Name of the App Provider
Priya Raman

Illustrative values showing the expected format. They are not read from the screenshot.

All 9 steps in this procedure
  1. App Name
  2. Tagline
  3. Comprehensive App Description
  4. Vivid App Images
  5. App Category
  6. Version of the App
  7. Name of the App Provider
  8. Distribution Type
  9. App pricing: Free or paid. If paid, it's pricing information and plans supported.
  • Permission Details: Delve deep into this section to understand the extent of access the app will have post-installation.
  • Resources: Contains links to the app provider’s website.
    Note that third-party apps are supported by their respective providers, whereas apps designed by GHL Customer Care receive support directly from GHL Customer Care.
Reviewing App Details (image 5 of 15) What this shows Permission Details: Delve deep into this section to understand the extent of access the app will have post-installation. What this shows Illustrates the "Reviewing App Details" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Reviewing App Details" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: Permission Details: Delve deep into this section to understand the extent of access the app will have post-installation. Resources: Contains links to the app provider’s website. Note that third-party apps are supported by their respective providers, whereas apps designed by GHL Customer Care receive…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Payment issues with paid Marketplace apps are now handled through a recovery flow designed to reduce service disruption and give users time to resolve billing problems. Image 5 of 15 What this coversPermission Details: Delve deep into this section to understand the extent of access the app will have post-installation. Resources: Contains links to the app provider’s website. Note that third-party apps are supported by their respective providers, whereas apps designed by GHL Customer Care receive support directly from GHL Customer Care.
Fields in this part of the guide App NameTaglineComprehensive App DescriptionVivid App ImagesApp CategoryVersion of the AppName of the App ProviderDistribution Type
Next stepPayment issues with paid Marketplace apps are now handled through a recovery flow designed to reduce service disruption and give users time to resolve billing problems.
Example values
App Name
Priya Raman
Name of the App Provider
Priya Raman

Illustrative values showing the expected format. They are not read from the screenshot.

All 9 steps in this procedure
  1. App Name
  2. Tagline
  3. Comprehensive App Description
  4. Vivid App Images
  5. App Category
  6. Version of the App
  7. Name of the App Provider
  8. Distribution Type
  9. App pricing: Free or paid. If paid, it's pricing information and plans supported.

Installing & Uninstalling Apps

What Happens When a Marketplace App Payment Fails

Payment issues with paid Marketplace apps are now handled through a recovery flow designed to reduce service disruption and give users time to resolve billing problems.

If a payment fails:

  • the app is not paused immediately
  • a 30-day grace period begins
  • the system attempts automatic retries during the grace period
  • users receive alerts with steps to recover the payment, such as updating a payment method

This helps reduce unexpected interruptions while giving users a clearer path to keep the app active.

The exact retry schedule is managed automatically. If the payment is not resolved by the end of the grace period, app access may be affected.

Use the Installed Apps Page

The Installed Apps page gives you a centralized view of apps already connected to your GHL Customer Care account. This makes it easier to monitor app status, review plans, identify issues, and take action without reopening each app individually.

Depending on your account level and permissions, the Installed Apps page may show app activity across both agency and sub-account environments.

Switch Between Agency Apps and Sub-account Apps

Installed Apps now includes separate views for Agency Apps and Sub-account Apps.

  • Agency Apps shows apps installed for agency-level use cases
  • Sub-account Apps shows apps installed across sub-accounts

This split makes it easier to understand where an app is installed and manage installations at the correct level.

Switch Between Agency Apps and Sub-account Apps (image 6 of 15) What this shows This split makes it easier to understand where an app is installed and manage installations at the correct level. What this shows Illustrates the "Switch Between Agency Apps and Sub-account Apps" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Switch Between Agency Apps and Sub-account Apps" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: This split makes it easier to understand where an app is installed and manage installations at the correct level. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: The Installed Apps page now includes faster ways to identify apps that need attention. Image 6 of 15 What this coversThis split makes it easier to understand where an app is installed and manage installations at the correct level.
Fields in this part of the guide Agency Apps shows apps installed for agency-level use casesSub-account Apps shows apps installed across sub-accounts
Buttons and menus referenced Agency AppsSub-account Apps
Next stepThe Installed Apps page now includes faster ways to identify apps that need attention.
All 2 steps in this procedure
  1. Agency Apps shows apps installed for agency-level use cases
  2. Sub-account Apps shows apps installed across sub-accounts

Filter and Take Action on Installed Apps

The Installed Apps page now includes faster ways to identify apps that need attention.

Depending on the app and connection state, you may see quick filters such as:

  • apps requiring an update
  • apps connections failed

You may also see direct actions in the list, such as:

  • Reconnect
  • Update

For apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details.

Filter and Take Action on Installed Apps (image 7 of 15) What this shows For apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details. What this shows Illustrates the "Filter and Take Action on Installed Apps" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Filter and Take Action on Installed Apps" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: For apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Apps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them. Image 7 of 15 What this coversFor apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details.
Fields in this part of the guide apps requiring an updateReconnect
Next stepApps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them.
All 2 steps in this procedure
  1. apps requiring an update
  2. apps connections failed
Filter and Take Action on Installed Apps (image 8 of 15) What this shows For apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details. What this shows Illustrates the "Filter and Take Action on Installed Apps" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Filter and Take Action on Installed Apps" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: For apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Apps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them. Image 8 of 15 What this coversFor apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details.
Fields in this part of the guide apps requiring an updateReconnect
Next stepApps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them.
All 2 steps in this procedure
  1. apps requiring an update
  2. apps connections failed
Filter and Take Action on Installed Apps (image 9 of 15) What this shows For apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details. What this shows Illustrates the "Filter and Take Action on Installed Apps" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Filter and Take Action on Installed Apps" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: For apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Apps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them. Image 9 of 15 What this coversFor apps installed across sub-accounts, you can review where an app is active and drill into sub-account installation details.
Fields in this part of the guide apps requiring an updateReconnect
Next stepApps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them.
All 2 steps in this procedure
  1. apps requiring an update
  2. apps connections failed

Install a Free App: Distribution Type - Agency

Apps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them.

  1. On the app listing page, click Install App in the top-right corner.
  2. Revisit the app's information and, if content, click ‘Allow & Install’.
  3. Follow the subsequent steps in the provider’s connection flow. This might involve logging into the app account and granting necessary permissions.
  4. If you see ‘uninstall’ instead of the Install App button, it means the app is already integrated with your account.
Install a Free App: Distribution Type - Agency (image 10 of 15) What this shows On the app listing page, click Install App in the top-right corner. What this shows Illustrates the "Install a Free App: Distribution Type - Agency" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Install a Free App: Distribution Type - Agency" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: On the app listing page, click Install App in the top-right corner. Revisit the app's information and, if content, click ‘Allow & Install’. Follow the subsequent steps in the provider’s connection flow. This might involve logging into the app account and granting necessary permissions. If you see…. Immediately after, the guide continues: Certain apps can be paid in nature. Depending upon the payment preference selected by the app provider (within the GHL Customer Care platform or External payment page), the payment will be processed during the installation process. Image 10 of 15 What to clickOn the app listing page, click Install App in the top-right corner. Revisit the app's information and, if content, click ‘Allow & Install’. Follow the subsequent steps in the provider’s connection flow. This might involve logging into the app account and granting necessary permissions. If you see ‘uninstall’ instead of the Install App button, it means the app is already integrated with your account. Next stepCertain apps can be paid in nature. Depending upon the payment preference selected by the app provider (within the GHL Customer Care platform or External payment page), the payment will be processed during the installation process.
All 4 steps in this procedure
  1. On the app listing page, click Install App in the top-right corner.
  2. Revisit the app's information and, if content, click ‘Allow & Install’.
  3. Follow the subsequent steps in the provider’s connection flow. This might involve logging into the app account and granting necessary permissions.
  4. If you see ‘uninstall’ instead of the Install App button, it means the app is already integrated with your account.

Install a Paid App: Distribution Type - Agency

Certain apps can be paid in nature. Depending upon the payment preference selected by the app provider (within the GHL Customer Care platform or External payment page), the payment will be processed during the installation process.

  • On the app details page, click Install in the top-right corner.
  • Revisit the app's information and pricing details, if content, click ‘Allow & Install’.
  • Select the plan you wish to proceed with and click on 'Confirm'
Install a Paid App: Distribution Type - Agency (image 11 of 15) What this shows On the app details page, click Install in the top-right corner. What this shows Illustrates the "Install a Paid App: Distribution Type - Agency" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Install a Paid App: Distribution Type - Agency" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: On the app details page, click Install in the top-right corner. Revisit the app's information and pricing details, if content, click ‘Allow & Install’. Select the plan you wish to proceed with and click on 'Confirm'. Immediately after, the guide continues: On confirming, the app amount you opted for will be charged on your card on file and the installation will be successful. If the app payment needs to be done outside the platform, on clicking 'Allow & Install' during the installation…. Image 11 of 15 What to chooseOn the app details page, click Install in the top-right corner. Revisit the app's information and pricing details, if content, click ‘Allow & Install’. Select the plan you wish to proceed with and click on 'Confirm' Next stepOn confirming, the app amount you opted for will be charged on your card on file and the installation will be successful. If the app payment needs to be done outside the platform, on clicking 'Allow & Install' during the installation process, you will be redirected to the app provider's pricing and payment page. Select the pricing type and complete the payment. On successful payment, you will be redirected to App Marketplace with the app being in 'Installed' state.
All 3 steps in this procedure
  1. On the app details page, click Install in the top-right corner.
  2. Revisit the app's information and pricing details, if content, click ‘Allow & Install’.
  3. Select the plan you wish to proceed with and click on 'Confirm'
  • On confirming, the app amount you opted for will be charged on your card on file and the installation will be successful.
  • If the app payment needs to be done outside the platform, on clicking 'Allow & Install' during the installation process, you will be redirected to the app provider's pricing and payment page. Select the pricing type and complete the payment. On successful payment, you will be redirected to App Marketplace with the app being in 'Installed' state.

App Distribution Types

  1. Agency: Apps with this tag are exclusively for agency-level installation, meaning subaccounts cannot install them.
  2. Agency & Subaccount: Such apps are installable at both agency and subaccount levels. Installation and uninstallation actions for this distribution type must begin at the agency level. During installation, specify which or all sub-accounts you wish to introduce the app to. By default, it will be integrated at the agency level.

Install a Free App: Distribution Type - Agency & Subaccount

Such apps are installable at both agency and subaccount levels. Installation and uninstallation actions for this distribution type must begin at the agency level. During installation, specify which or all sub-accounts you wish to introduce the app to. By default, it will be integrated at the agency level.

  • On clicking install, select all or specific sub-accounts to install the app.
     
  • Follow the installation process and complete it. On successful completion the app will be installed in the sub-accounts selected. Sub-accounts can view these apps under the 'Installed tab' in sub-account level app marketplace.

Install a Paid App: Distribution Type - Agency & Subaccount (image 12 of 15) What this shows On clicking install, select all or specific sub-accounts to install the app. What this shows Illustrates the "Install a Paid App: Distribution Type - Agency & Subaccount" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Install a Paid App: Distribution Type - Agency & Subaccount" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: On clicking install, select all or specific sub-accounts to install the app. Follow the installation process and complete it. On successful completion the app will be installed in the sub-accounts selected. Sub-accounts can view these apps under the 'Installed tab' in sub-account level app…. Immediately after, the guide continues: If the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and installing, the app amount will be charged to each subaccount's card on file. If selected sub-accounts have…. Image 12 of 15 What to chooseOn clicking install, select all or specific sub-accounts to install the app. Follow the installation process and complete it. On successful completion the app will be installed in the sub-accounts selected. Sub-accounts can view these apps under the 'Installed tab' in sub-account level app marketplace. Next stepIf the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and installing, the app amount will be charged to each subaccount's card on file. If selected sub-accounts have a card linked to their account, payment will be processed using that card. However, apps cannot be installed on sub-accounts without a card on file. In such cases, you can notify these sub-accounts and request that they update their card details. Afterward, you can retry the installation process for these previously ineligible sub-accounts.
All 2 steps in this procedure
  1. If the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and installing, the app amount will be charged to each subaccount's card on file.
  2. If selected sub-accounts have a card linked to their account, payment will be processed using that card. However, apps cannot be installed on sub-accounts without a card on file. In such cases, you can notify these sub-accounts and request that they update their card details. Afterward, you can retry the installation process for these previously ineligible sub-accounts.
Install a Paid App: Distribution Type - Agency & Subaccount

  • If the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and installing, the app amount will be charged to each subaccount's card on file.
  • If selected sub-accounts have a card linked to their account, payment will be processed using that card. However, apps cannot be installed on sub-accounts without a card on file. In such cases, you can notify these sub-accounts and request that they update their card details. Afterward, you can retry the installation process for these previously ineligible sub-accounts.
Install a Paid App: Distribution Type - Agency & Subaccount (image 13 of 15) What this shows If the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and… What this shows Illustrates the "Install a Paid App: Distribution Type - Agency & Subaccount" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "Install a Paid App: Distribution Type - Agency & Subaccount" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: If the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and installing, the app amount will be charged to each subaccount's card on file. If selected sub-accounts have a card linked to their account, payment will be processed…. Immediately after, the guide continues: Note: If you select 10 sub-accounts for app installation and only 5 of them have a card linked, the installation will proceed only for those 5 eligible sub-accounts with cards on file. The remaining 5 without card details will be skipped…. Image 13 of 15 What this coversIf the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and installing, the app amount will be charged to each subaccount's card on file. If selected sub-accounts have a card linked to their account, payment will be processed using that card. However, apps cannot be installed on sub-accounts without a card on file. In such cases, you can notify these sub-accounts and request that they update their card details. Afterward, you can retry the installation process for these previously ineligible sub-accounts. Next stepNote: If you select 10 sub-accounts for app installation and only 5 of them have a card linked, the installation will proceed only for those 5 eligible sub-accounts with cards on file. The remaining 5 without card details will be skipped. Once these sub-accounts provide their card information, you can proceed to install the app for them.
All 2 steps in this procedure
  1. If the app's payment preference is set to collect payment within the GHL Customer Care platform, then upon selecting subaccounts and installing, the app amount will be charged to each subaccount's card on file.
  2. If selected sub-accounts have a card linked to their account, payment will be processed using that card. However, apps cannot be installed on sub-accounts without a card on file. In such cases, you can notify these sub-accounts and request that they update their card details. Afterward, you can retry the installation process for these previously ineligible sub-accounts.

Note: If you select 10 sub-accounts for app installation and only 5 of them have a card linked, the installation will proceed only for those 5 eligible sub-accounts with cards on file. The remaining 5 without card details will be skipped. Once these sub-accounts provide their card information, you can proceed to install the app for them.

Review Insights on App Listings

When browsing apps in the Marketplace, you may now see an AI-generated review summary on the app listing page. This summary helps you understand overall customer sentiment at a glance before deciding whether to install the app.

Review insights can include:

  • a brief summary of reviewer feedback
  • recommendation percentage
  • common strengths
  • common issues

This helps speed up app evaluation by reducing the need to scan large numbers of reviews manually.

How to Uninstall an App

  1. Click on the App Marketplace option.
  2. Navigate to ‘Installed Apps’.
  3. Choose the app you wish to disconnect.
  4. Click ‘Uninstall’ located in the top-right corner.
  5. For apps labeled as “agency & subaccount”, specify the uninstallation level: either selected subaccounts or the agency level.|
  6. Confirm the action in the dialog box by selecting Uninstall.
How to Uninstall an App (image 14 of 15) What this shows Click on the App Marketplace option. What this shows Illustrates the "How to Uninstall an App" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "How to Uninstall an App" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: Click on the App Marketplace option. Navigate to ‘Installed Apps’. Choose the app you wish to disconnect. Click ‘Uninstall’ located in the top-right corner. For apps labeled as “agency & subaccount”, specify the uninstallation level: either selected subaccounts or the agency level.| Confirm the…. Image 14 of 15 What to chooseClick on the App Marketplace option. Navigate to ‘Installed Apps’. Choose the app you wish to disconnect. Click ‘Uninstall’ located in the top-right corner. For apps labeled as “agency & subaccount”, specify the uninstallation level: either selected subaccounts or the agency level.| Confirm the action in the dialog box by selecting Uninstall.
All 6 steps in this procedure
  1. Click on the App Marketplace option.
  2. Navigate to ‘Installed Apps’.
  3. Choose the app you wish to disconnect.
  4. Click ‘Uninstall’ located in the top-right corner.
  5. For apps labeled as “agency & subaccount”, specify the uninstallation level: either selected subaccounts or the agency level.|
  6. Confirm the action in the dialog box by selecting Uninstall.
How to Uninstall an App (image 15 of 15) What this shows Click on the App Marketplace option. What this shows Illustrates the "How to Uninstall an App" section of "Agency-Level Marketplace Apps Installation". This screenshot appears in the "How to Uninstall an App" section of "Agency-Level Marketplace Apps Installation". The text alongside this image reads: Click on the App Marketplace option. Navigate to ‘Installed Apps’. Choose the app you wish to disconnect. Click ‘Uninstall’ located in the top-right corner. For apps labeled as “agency & subaccount”, specify the uninstallation level: either selected subaccounts or the agency level.| Confirm the…. Image 15 of 15 What to chooseClick on the App Marketplace option. Navigate to ‘Installed Apps’. Choose the app you wish to disconnect. Click ‘Uninstall’ located in the top-right corner. For apps labeled as “agency & subaccount”, specify the uninstallation level: either selected subaccounts or the agency level.| Confirm the action in the dialog box by selecting Uninstall.
All 6 steps in this procedure
  1. Click on the App Marketplace option.
  2. Navigate to ‘Installed Apps’.
  3. Choose the app you wish to disconnect.
  4. Click ‘Uninstall’ located in the top-right corner.
  5. For apps labeled as “agency & subaccount”, specify the uninstallation level: either selected subaccounts or the agency level.|
  6. Confirm the action in the dialog box by selecting Uninstall.

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