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Voice AI - META Form Consent Guide For Outbound

Learn how to add Voice AI consent to Meta Facebook Lead Forms, map fields in GHL Customer Care, and confirm approval for compliant outbound calling workflows.

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  1. Key Benefits of Meta Form Consent for Outbound Voice AI
  2. How to Set Up Meta Form Consent for Outbound Voice AI
  3. Frequently Asked Questions
  4. Related Articles

Facebook Lead Forms used for Voice AI outbound calling must include the correct consent disclaimer so GHL Customer Care can verify that a lead agreed to receive AI-powered calls. This guide explains how to add the Voice AI disclaimer to a Meta form, map the form in GHL Customer Care, and confirm that the disclaimer is recognized. Completing this process helps prevent outbound Voice AI calls from being blocked due to missing consent.

TABLE OF CONTENTS

What is Meta Form Consent for Outbound Voice

Meta Form Consent for Outbound Voice AI is the process of adding a Voice AI-approved consent disclaimer to a Facebook Lead Form in Meta Business Suite, then mapping that form in GHL Customer Care so the disclaimer can be recognized. Since Facebook Lead Forms are managed by Meta, the disclaimer must be added inside Meta Business Suite rather than directly inside GHL Customer Care.

Meta Form Consent ensures that leads submitting Facebook Lead Forms are presented with the required consent language before Voice AI outbound calling is enabled for those submissions. GHL Customer Care checks the connected form after it is mapped and refreshed to confirm whether the disclaimer is present.

  • Consent Recognition: Allows GHL Customer Care to detect the Voice AI disclaimer on connected Facebook Lead Forms.

  • Outbound Calling Readiness: Helps prevent outbound Voice AI calls from being blocked because of missing form consent.

  • Meta Form Compatibility: Provides a clear process for adding the disclaimer in Meta Business Suite, where Facebook Lead Forms are created and managed.

  • Cleaner Troubleshooting: Makes it easier to confirm whether a form is still missing a disclaimer or has been successfully recognized.

The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval.

  1. In GHL Customer Care, go to AI Agents > Voice AI.

  2. Click Update Disclosure in the top-right corner.

    Step 2 of 28: Click Update Disclosure in the top-right corner What this shows Step 2 of 28: Click Update Disclosure in the top-right corner. What this shows Shows what to click for step 2 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This screenshot accompanies step 2 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you click Update Disclosure in the top-right corner. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to review the existing disclosure or enter the client’s desired consent language. Step 2 of 28Path: AI Agents > Voice AIImage 1 of 10 What to clickClick Update Disclosure in the top-right corner.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced Update DisclosureAI Agents > Voice AIcompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom DisclaimerPaste
    Next stepReview the existing disclosure or enter the client’s desired consent language.
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner. this image
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  3. Review the existing disclosure or enter the client’s desired consent language.

  4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.

    Step 4 of 28: Use the compatibility checker to confirm the disclaimer follows the… What this shows Step 4 of 28: Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. What this shows Shows how to confirm for step 4 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This screenshot accompanies step 4 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to once the disclaimer is verified, copy the approved disclaimer text before leaving this page. Step 4 of 28Path: AI Agents > Voice AIImage 2 of 10 How to confirmUse the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced compatibility checkerAI Agents > Voice AIUpdate DisclosureFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom DisclaimerPaste
    Next stepOnce the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. this image
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.

  6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.

  7. Locate the Facebook Forms section.

  8. Click Update Consent.

  9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.

    Step 9 of 28: Meta Business Suite will open in a new browser tab. (Note: Facebook… What this shows Step 9 of 28: Meta Business Suite will open in a new browser tab. What this shows Shows what this covers for step 9 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This animation accompanies step 9 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to in Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.). Step 9 of 28Path: AI Agents > Voice AIImage 3 of 10 What this coversMeta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced AI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom DisclaimerPaste
    Next stepIn Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. this image
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)

  11. Complete the form setup until you reach the Privacy Policy section.

  12. In the Privacy Policy section, select Add Custom Disclaimer.

  13. Add a title for the disclaimer.

  14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  15. Confirm the disclaimer is placed specifically in the Privacy Policy section.

  16. Click on Create Form.

    Step 16 of 28: Click on Create Form What this shows Step 16 of 28: Click on Create Form. What this shows Shows what to click for step 16 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This animation accompanies step 16 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you click on Create Form. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form. Step 16 of 28Path: AI Agents > Voice AIImage 4 of 10 What to clickClick on Create Form.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced Create Form.AI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom Disclaimer
    Next stepReturn to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form.
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  17. Return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form.

    Step 17 of 28: Return to GHL Customer Care and click on Refresh in the Update… What this shows Step 17 of 28: Return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form. What this shows Shows what to click for step 17 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This screenshot accompanies step 17 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to the form might show " No disclaimer found ". Step 17 of 28Path: AI Agents > Voice AIImage 5 of 10 What to clickReturn to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced RefreshAI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom Disclaimer
    Next stepThe form might show " No disclaimer found "
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  18. The form might show "No disclaimer found"

    Step 18 of 28: The form might show " No disclaimer found " What this shows Step 18 of 28: The form might show " No disclaimer found " What this shows Shows what this covers for step 18 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This screenshot accompanies step 18 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you the form might show " No disclaimer found ". The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to to fix it, go to Settings. Step 18 of 28Path: AI Agents > Voice AIImage 6 of 10 What this coversThe form might show " No disclaimer found "
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced No disclaimer foundAI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom Disclaimer
    Next stepTo fix it, go to Settings.
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  19. To fix it, go to Settings.

    Step 19 of 28: To fix it, go to Settings What this shows Step 19 of 28: To fix it, go to Settings. What this shows Shows what this covers for step 19 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This screenshot accompanies step 19 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you to fix it, go to Settings. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to then Integrations → Facebook. Step 19 of 28Path: AI Agents > Voice AIImage 7 of 10 What this coversTo fix it, go to Settings.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced Settings.AI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom Disclaimer
    Next stepThen Integrations → Facebook.
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  20. Then Integrations → Facebook.

    Step 20 of 28: Then Integrations → Facebook What this shows Step 20 of 28: Then Integrations → Facebook. What this shows Shows what this covers for step 20 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This screenshot accompanies step 20 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you then Integrations → Facebook. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to click the three-dot menu and select Form Field Mapping. Step 20 of 28Path: AI Agents > Voice AIImage 8 of 10 What this coversThen Integrations → Facebook.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced Integrations → FacebookAI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom Disclaimer
    Next stepClick the three-dot menu and select Form Field Mapping.
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  21. Click the three-dot menu and select Form Field Mapping.

  22. Select the newly created or updated Facebook Lead Form.

  23. Map all required fields.

    Step 23 of 28: Map all required fields What this shows Step 23 of 28: Map all required fields. What this shows Shows what this covers for step 23 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This animation accompanies step 23 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you map all required fields. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to go back to AI Agents → Voice AI → Update Disclosure. Step 23 of 28Path: AI Agents > Voice AIImage 9 of 10 What this coversMap all required fields.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced Map all required fields.AI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom Disclaimer
    Next stepGo back to AI Agents → Voice AI → Update Disclosure.
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

  24. Go back to AI Agents → Voice AI → Update Disclosure.

  25. Return to Manual Consent Application.

  26. The form may initially still appear in the list of forms missing a disclaimer.

  27. Refresh the page.

  28. If the form disappears from the missing-disclaimer list, the disclaimer has been successfully recognized.

    Step 28 of 28: If the form disappears from the missing-disclaimer list, the… What this shows Step 28 of 28: If the form disappears from the missing-disclaimer list, the disclaimer has been successfully recognized. What this shows Shows what this covers for step 28 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". This animation accompanies step 28 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you if the form disappears from the missing-disclaimer list, the disclaimer has been successfully recognized. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. Step 28 of 28Path: AI Agents > Voice AIImage 10 of 10 What this coversIf the form disappears from the missing-disclaimer list, the disclaimer has been successfully recognized.
    Fields in this part of the guide The form might show " No disclaimer found "
    Buttons and menus referenced AI Agents > Voice AIUpdate Disclosurecompatibility checkerFacebook FormsUpdate Consentcreate a new Facebook Lead FormeditdraftedformPrivacy PolicyAdd Custom DisclaimerPaste
    All 14 steps in this procedure
    1. In GHL Customer Care, go to AI Agents > Voice AI.
    2. Click Update Disclosure in the top-right corner.
    3. Review the existing disclosure or enter the client’s desired consent language.
    4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling.
    5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page.
    6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application.
    7. Locate the Facebook Forms section.
    8. Click Update Consent.
    9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite.
    10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.)
    11. Complete the form setup until you reach the Privacy Policy section.
    12. In the Privacy Policy section, select Add Custom Disclaimer.
    13. Add a title for the disclaimer.
    14. Paste the Voice AI disclaimer text copied from GHL Customer Care.

Frequently Asked Questions

Q: Can I edit an existing Facebook Lead Form?
Some published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new Facebook Lead Form in Meta Business Suite and add the Voice AI disclaimer before publishing.

Q: Where should I add the Voice AI disclaimer in Meta Business Suite?
Add the disclaimer in the Privacy Policy section of the Facebook Lead Form using Add Custom Disclaimer.

Q: Can I add the disclaimer directly in GHL Customer Care?
No. Facebook Lead Forms must be edited in Meta Business Suite. GHL Customer Care can help you access the correct Meta area through Update Consent, but the form changes must be made in Meta.

Q: Do I need to map the Facebook Lead Form after publishing it?
Yes. After the form is published in Meta Business Suite, return to GHL Customer Care and map the form fields under Settings → Integrations → Facebook → Form Field Mapping.

Q: Why does the form still show as missing a disclaimer after I publish it?
The form may still appear until the page is refreshed. After mapping the form, return to Manual Consent Application and refresh the page.

Q: How do I know the disclaimer was recognized?
If the Facebook Lead Form no longer appears in the missing-disclaimer list after refreshing, GHL Customer Care has recognized the disclaimer.

Q: Can the Facebook Lead Form have more than one disclaimer?
Yes, Meta forms can include multiple disclaimers, but the Voice AI disclaimer must be added in the Privacy Policy section so it can be recognized properly.

Q: Does disclaimer recognition guarantee that outbound Voice AI calls will always go through?
No. The form disclaimer is one consent requirement. Outbound Voice AI calls must still meet all other applicable Voice AI outbound calling requirements.

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