# Voice AI - META Form Consent Guide For Outbound > Learn how to add Voice AI consent to Meta Facebook Lead Forms, map fields in GHL Customer Care, and confirm approval for compliant outbound calling workflows. - Source: https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-meta-form-consent-guide-for-outbound - Section: AI Employee / Voice AI - Reading time: 5 min - Images: 10, each explained below --- Facebook Lead Forms used for Voice AI outbound calling must include the correct consent disclaimer so GHL Customer Care can verify that a lead agreed to receive AI-powered calls. This guide explains how to add the Voice AI disclaimer to a Meta form, map the form in GHL Customer Care, and confirm that the disclaimer is recognized. Completing this process helps prevent outbound Voice AI calls from being blocked due to missing consent. --- **TABLE OF CONTENTS** - [What is Meta Form Consent for Outbound Voice](#what-is-meta-form-consent-for-outbound-voice)[](#key-benefits-of-meta-form-consent-for-outbound-voice-ai) - [Key Benefits of Meta Form Consent for Outbound Voice AI](#key-benefits-of-meta-form-consent-for-outbound-voice-ai)[](#how-to-set-up-meta-form-consent-for-outbound-voice-ai) - [How to Set Up Meta Form Consent for Outbound Voice AI](#how-to-set-up-meta-form-consent-for-outbound-voice-ai)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Meta Form Consent for Outbound Voice** Meta Form Consent for Outbound Voice AI is the process of adding a Voice AI-approved consent disclaimer to a Facebook Lead Form in Meta Business Suite, then mapping that form in GHL Customer Care so the disclaimer can be recognized. Since Facebook Lead Forms are managed by Meta, the disclaimer must be added inside Meta Business Suite rather than directly inside GHL Customer Care. Meta Form Consent ensures that leads submitting Facebook Lead Forms are presented with the required consent language before Voice AI outbound calling is enabled for those submissions. GHL Customer Care checks the connected form after it is mapped and refreshed to confirm whether the disclaimer is present. --- ## **Key Benefits of Meta Form Consent for Outbound Voice AI** - **Consent Recognition:** Allows GHL Customer Care to detect the Voice AI disclaimer on connected Facebook Lead Forms. - **Outbound Calling Readiness:** Helps prevent outbound Voice AI calls from being blocked because of missing form consent. - **Meta Form Compatibility:** Provides a clear process for adding the disclaimer in Meta Business Suite, where Facebook Lead Forms are created and managed. - **Cleaner Troubleshooting:** Makes it easier to confirm whether a form is still missing a disclaimer or has been successfully recognized. --- ## **How to Set Up Meta Form Consent for Outbound Voice AI** The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. 1. In GHL Customer Care, go to **AI Agents > Voice AI**. 2. Click **Update Disclosure** in the top-right corner. ![Step 2 of 28: Click Update Disclosure in the top-right corner](https://jumpshare.com/share/FU1gQmsQYfiOxZMCE8dK+/Screen+Shot+2026-05-19+at+19.45.56.png) **Step 2 of 28: Click Update Disclosure in the top-right corner** This screenshot accompanies step 2 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you click Update Disclosure in the top-right corner. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to review the existing disclosure or enter the client’s desired consent language. - Path: AI Agents > Voice AI - What to click: Click Update Disclosure in the top-right corner. - Fields: The form might show " No disclaimer found " - Controls: Update Disclosure, AI Agents > Voice AI, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer, Paste - Next: Review the existing disclosure or enter the client’s desired consent language. Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. <- this image 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the **compatibility checker** to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. ![Step 4 of 28: Use the compatibility checker to confirm the disclaimer follows the…](https://jumpshare.com/share/OsM4dOB725mHjFQsMiYe+/Screen+Shot+2026-05-19+at+19.55.12.png) **Step 4 of 28: Use the compatibility checker to confirm the disclaimer follows the…** This screenshot accompanies step 4 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to once the disclaimer is verified, copy the approved disclaimer text before leaving this page. - Path: AI Agents > Voice AI - How to confirm: Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. - Fields: The form might show " No disclaimer found " - Controls: compatibility checker, AI Agents > Voice AI, Update Disclosure, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer, Paste - Next: Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. <- this image 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to **Choose Applicable Products > Manual Consent Application**. 7. Locate the **Facebook Forms** section. 8. Click **Update Consent**. 9. Meta Business Suite will open in a new browser tab. (**Note:** Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. ![Step 9 of 28: Meta Business Suite will open in a new browser tab. (Note: Facebook…](https://jumpshare.com/share/igDyH2dXdf662ltsM88Q+/GIF+Recording+2026-05-19+at+20.21.14.gif) **Step 9 of 28: Meta Business Suite will open in a new browser tab. (Note: Facebook…** This animation accompanies step 9 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to in Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.). - Path: AI Agents > Voice AI - What this covers: Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. - Fields: The form might show " No disclaimer found " - Controls: AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer, Paste - Next: In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. <- this image 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 10. In Meta Business Suite, **create a new Facebook Lead Form** or **edit** a **drafted** **form**. (**Note:** Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the **Privacy Policy** section. 12. In the **Privacy Policy** section, select **Add Custom Disclaimer**. 13. Add a title for the disclaimer. 14. **Paste** the Voice AI **disclaimer** text copied from GHL Customer Care. 15. Confirm the disclaimer is placed specifically in the **Privacy Policy** section. 16. Click on **Create Form.** ![Step 16 of 28: Click on Create Form](https://jumpshare.com/share/QnquYmNF2grCHAdTwPK2+/GIF+Recording+2026-05-19+at+20.50.04.gif) **Step 16 of 28: Click on Create Form** This animation accompanies step 16 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you click on Create Form. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form. - Path: AI Agents > Voice AI - What to click: Click on Create Form. - Fields: The form might show " No disclaimer found " - Controls: Create Form., AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer - Next: Return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form. Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 17. Return to GHL Customer Care and click on **Refresh** in the Update Disclosure module to load the form. ![Step 17 of 28: Return to GHL Customer Care and click on Refresh in the Update…](https://jumpshare.com/share/UNgKZE6oyRI47DJMy0Fw+/Screen+Shot+2026-05-19+at+21.06.41.png) **Step 17 of 28: Return to GHL Customer Care and click on Refresh in the Update…** This screenshot accompanies step 17 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to the form might show " No disclaimer found ". - Path: AI Agents > Voice AI - What to click: Return to GHL Customer Care and click on Refresh in the Update Disclosure module to load the form. - Fields: The form might show " No disclaimer found " - Controls: Refresh, AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer - Next: The form might show " No disclaimer found " Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 18. The form might show "**No disclaimer found**" ![Step 18 of 28: The form might show " No disclaimer found "](https://jumpshare.com/share/HofqZldMwFnbdm6AmSNy+/NADC+Inc.+-+6+March+2026+2026-05-19+at+21.08.39.png) **Step 18 of 28: The form might show " No disclaimer found "** This screenshot accompanies step 18 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you the form might show " No disclaimer found ". The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to to fix it, go to Settings. - Path: AI Agents > Voice AI - What this covers: The form might show " No disclaimer found " - Fields: The form might show " No disclaimer found " - Controls: No disclaimer found, AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer - Next: To fix it, go to Settings. Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 19. To fix it, go to **Settings.** ![Step 19 of 28: To fix it, go to Settings](https://jumpshare.com/share/LeDcECQcowAj8gJLxrkA+/Screen+Shot+2026-05-19+at+21.11.03.png) **Step 19 of 28: To fix it, go to Settings** This screenshot accompanies step 19 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you to fix it, go to Settings. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to then Integrations → Facebook. - Path: AI Agents > Voice AI - What this covers: To fix it, go to Settings. - Fields: The form might show " No disclaimer found " - Controls: Settings., AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer - Next: Then Integrations → Facebook. Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 20. Then **Integrations → Facebook**. ![Step 20 of 28: Then Integrations → Facebook](https://jumpshare.com/share/7yMVbNhbJHLlisWei4aQ+/Screen+Shot+2026-05-19+at+21.13.01.png) **Step 20 of 28: Then Integrations → Facebook** This screenshot accompanies step 20 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you then Integrations → Facebook. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to click the three-dot menu and select Form Field Mapping. - Path: AI Agents > Voice AI - What this covers: Then Integrations → Facebook. - Fields: The form might show " No disclaimer found " - Controls: Integrations → Facebook, AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer - Next: Click the three-dot menu and select Form Field Mapping. Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 21. Click the three-dot menu and select **Form Field Mapping**. 22. Select the newly created or updated Facebook Lead Form. 23. **Map all required fields.** ![Step 23 of 28: Map all required fields](https://jumpshare.com/share/WJlNfdFVCuevfQmcH6HE+/GIF+Recording+2026-05-19+at+21.15.02.gif) **Step 23 of 28: Map all required fields** This animation accompanies step 23 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you map all required fields. For context, this section explains: The setup requires work in both GHL Customer Care and Meta Business Suite. Start by verifying the disclaimer in Voice AI, then add it to the Facebook Lead Form, map the form in GHL Customer Care, and refresh the consent status to confirm approval. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. The next step is to go back to AI Agents → Voice AI → Update Disclosure. - Path: AI Agents > Voice AI - What this covers: Map all required fields. - Fields: The form might show " No disclaimer found " - Controls: Map all required fields., AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer - Next: Go back to AI Agents → Voice AI → Update Disclosure. Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. 24. Go back to **AI Agents → Voice AI → Update Disclosure**. 25. Return to **Manual Consent Application**. 26. The form may initially still appear in the list of forms missing a disclaimer. 27. **Refresh** the page. 28. If the form disappears from the missing-disclaimer list, the disclaimer has been successfully recognized. ![Step 28 of 28: If the form disappears from the missing-disclaimer list, the…](https://jumpshare.com/share/HVry2pmyxkNuOyUzlh2v+/GIF+Recording+2026-05-19+at+21.18.05.gif) **Step 28 of 28: If the form disappears from the missing-disclaimer list, the…** This animation accompanies step 28 of 28 in the "How to Set Up Meta Form Consent for Outbound Voice AI" section of "Voice AI - META Form Consent Guide For Outbound". At this point in the walkthrough you if the form disappears from the missing-disclaimer list, the disclaimer has been successfully recognized. The navigation path used here is AI Agents > Voice AI. This part of the guide covers 1 field, listed below. - Path: AI Agents > Voice AI - What this covers: If the form disappears from the missing-disclaimer list, the disclaimer has been successfully recognized. - Fields: The form might show " No disclaimer found " - Controls: AI Agents > Voice AI, Update Disclosure, compatibility checker, Facebook Forms, Update Consent, create a new Facebook Lead Form, edit, drafted, form, Privacy Policy, Add Custom Disclaimer, Paste Full procedure: 1. In GHL Customer Care, go to AI Agents > Voice AI. 2. Click Update Disclosure in the top-right corner. 3. Review the existing disclosure or enter the client’s desired consent language. 4. Use the compatibility checker to confirm the disclaimer follows the recommended structure for Voice AI outbound calling. 5. Once the disclaimer is verified, copy the approved disclaimer text before leaving this page. 6. In the same Voice AI disclosure area, go to Choose Applicable Products > Manual Consent Application. 7. Locate the Facebook Forms section. 8. Click Update Consent. 9. Meta Business Suite will open in a new browser tab. (Note: Facebook Lead Forms cannot be modified inside GHL Customer Care. Any changes to the form disclaimer must be completed in Meta Business Suite. 10. In Meta Business Suite, create a new Facebook Lead Form or edit a drafted form. (Note: Existing published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new form with the required disclaimer.) 11. Complete the form setup until you reach the Privacy Policy section. 12. In the Privacy Policy section, select Add Custom Disclaimer. 13. Add a title for the disclaimer. 14. Paste the Voice AI disclaimer text copied from GHL Customer Care. --- ## **Frequently Asked Questions** **Q: Can I edit an existing Facebook Lead Form?** Some published Facebook Lead Forms may not be editable. If the form cannot be edited, create a new Facebook Lead Form in Meta Business Suite and add the Voice AI disclaimer before publishing. **Q: Where should I add the Voice AI disclaimer in Meta Business Suite?** Add the disclaimer in the **Privacy Policy** section of the Facebook Lead Form using **Add Custom Disclaimer**. **Q: Can I add the disclaimer directly in GHL Customer Care?** No. Facebook Lead Forms must be edited in Meta Business Suite. GHL Customer Care can help you access the correct Meta area through **Update Consent**, but the form changes must be made in Meta. **Q: Do I need to map the Facebook Lead Form after publishing it?** Yes. After the form is published in Meta Business Suite, return to GHL Customer Care and map the form fields under **Settings → Integrations → Facebook → Form Field Mapping**. **Q: Why does the form still show as missing a disclaimer after I publish it?** The form may still appear until the page is refreshed. After mapping the form, return to **Manual Consent Application** and refresh the page. **Q: How do I know the disclaimer was recognized?** If the Facebook Lead Form no longer appears in the missing-disclaimer list after refreshing, GHL Customer Care has recognized the disclaimer. **Q: Can the Facebook Lead Form have more than one disclaimer?** Yes, Meta forms can include multiple disclaimers, but the Voice AI disclaimer must be added in the **Privacy Policy** section so it can be recognized properly. **Q: Does disclaimer recognition guarantee that outbound Voice AI calls will always go through?** No. The form disclaimer is one consent requirement. Outbound Voice AI calls must still meet all other applicable Voice AI outbound calling requirements. --- ### **Related Articles** - [Enhanced Consent Checking for Voice AI Outbound Calling: Forms, Surveys & Calendars](https://docs.ghlcustomercare.com/docs/sites/surveys/enhanced-consent-checking-for-voice-ai-outbound-calling-forms-surveys-calendars) - [Voice AI Outbound Calling Compliance Checks](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-outbound-calling-compliance-checks) - [Audit & Fix Consent Text Across All Your Assets](https://docs.ghlcustomercare.com/docs/sites/funnels-and-websites/audit-fix-consent-text-across-all-your-assets) - [Step-by-Step Guide to Facebook Integration in GHL Customer Care](https://docs.ghlcustomercare.com/docs/integrations/facebook-integration/step-by-step-guide-to-facebook-integration-in-ghl-customer-care) - [Facebook Multi-page Lead Ads Integration](https://docs.ghlcustomercare.com/docs/integrations/facebook-integration/facebook-multi-page-lead-ads-integration) - [Facebook Lead Ad Integration & Troubleshooting Guide](https://docs.ghlcustomercare.com/docs/integrations/facebook-integration/facebook-lead-ad-integration-troubleshooting-guide) --- Documentation for GHL Customer Care. 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