# Triggers - Overview

> Note : Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder! Click to learn…

- Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-triggers/triggers-overview
- Section: Workflows / Workflow Triggers
- Reading time: 1 min
- Images: 1, each explained below
- Modified on Mon, 4 Mar, 2024 at 12:26 AM

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## **Note**: Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder! Click to learn more about Workflows.

Triggers are conditional statements (similar to Zaps in Zapier) that connect all the different modules of GHL Customer Care together. Think of triggers as the wiring or 'secret sauce' in the back-end making all the cool things GHL Customer Care does actually happen.

_Example:_

Let's say you have set up a Zap in Zapier to push leads into a GHL Customer Care campaign when they fill out a form embedded in a ClickFunnels landing page. You also want to send an SMS notification to your client to let them know when this happens (the equivalent to letting them know they have a new lead)

How would we do this?

**Answer**: Set up a trigger!

![Note: Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder! Click to learn more…](https://cdn.filestackcontent.com/3DVsa0usR5USmx1HUXrg)

**Note: Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder! Click to learn more about Workflows. (image 1 of 1)**

This screenshot appears in the "Note: Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder! Click to learn more about Workflows." section of "Triggers - Overview". The text alongside this image reads: Let's say you have set up a Zap in Zapier to push leads into a GHL Customer Care campaign when they fill out a form embedded in a ClickFunnels landing page. You also want to send an SMS notification to your client to let them know when this happens (the equivalent to letting them know they have a…. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Create, Name and Activate Triggers Follow the steps below to create, name and activate a trigger.
- What to fill in: Let's say you have set up a Zap in Zapier to push leads into a GHL Customer Care campaign when they fill out a form embedded in a ClickFunnels landing page. You also want to send an SMS notification to your client to let them know when this happens (the equivalent to letting them know they have a new lead)
- Fields: Name the Trigger in the Trigger name field
- Controls: Answer, Create, Name and Activate Triggers
- Next: Create, Name and Activate Triggers Follow the steps below to create, name and activate a trigger:

Example values (illustrative, not read from the screenshot):

- Name the Trigger in the Trigger name field: Priya Raman

Full procedure:

1. Click Triggers
2. Click + New Basic Rule
3. Choose a trigger from the Choose a trigger dropdown and add all the necessary filters
4. Click +Add action
5. Choose an action from the Choose a action dropdown and all the necessary filters
6. Name the Trigger in the Trigger name field
7. Click the Draft dropdown and click Activate

**Create, Name and Activate Triggers  
**Follow the steps below to create, name and activate a trigger:

1.  Click Triggers
2.  Click + New Basic Rule
3.  Choose a trigger from the Choose a trigger dropdown and add all the necessary filters
4.  Click +Add action
5.  Choose an action from the Choose a action dropdown and all the necessary filters
6.  Name the Trigger in the Trigger name field
7.  Click the Draft dropdown and click Activate

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