# Workflow Builder Walkthrough > Learn how to use the GHL Customer Care Workflow Builder to add triggers, actions, conditions, waits, and branches so you can build and publish automations faster. - Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-builder-walkthrough - Section: Workflows / Workflow Builder - Reading time: 7 min - Images: 13, each explained below --- Welcome to the Workflow Builder Walkthrough! This guide is designed to help you understand and navigate the Workflow Builder. Whether you're new to workflows or looking to refresh your knowledge, this article will guide you through key features, best practices, and tips for success. --- **TABLE OF CONTENTS** - [What Is This Workflow Builder Walkthrough?](#what-is-this-workflow-builder-walkthrough)[](#infinite-canvas-layout) - [Infinite Canvas Layout](#infinite-canvas-layout)[](#move-workflow-nodes-directly-on-the-canvas) - [Move workflow nodes directly on the canvas](#move-workflow-nodes-directly-on-the-canvas)[](#workflow-switcher) - [Workflow Switcher](#workflow-switcher)[](#adding-new-triggers) - [Adding New Triggers](#adding-new-triggers)[](#adding-new-actions) - [Adding New Actions](#adding-new-actions)[](#connect-integration-powered-actions-and-triggers) - [Connect Integration-Powered Actions and Triggers](#connect-integration-powered-actions-and-triggers)[](#stats-view) - [Stats View](#stats-view)[](#testing-the-workflow) - [Testing the Workflow](#testing-the-workflow)[](#saving-the-workflow) - [Saving the Workflow](#saving-the-workflow)[](#version-history) - [Version History](#version-history)[](#how-workflow-changes-effect-contacts-already-in-progress) - [How Workflow Changes Effect Contacts Already in Progress](#how-workflow-changes-effect-contacts-already-in-progress)[](#draft-publish-toggle) - [Draft/Publish Toggle](#draft-publish-toggle)[](#best-practices-for-workflows) - [Best Practices for Workflows](#best-practices-for-workflows)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#further-reading) - [Further Reading](#further-reading) --- # **What Is This Workflow Builder Walkthrough?** This article provides a comprehensive overview of the Workflow Builder, including its layout, functionality, and best practices. If you're looking for more specific topics, such as advanced triggers or detailed action configurations, explore our related articles: - [Getting Started with Workflows](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/getting-started-with-workflows)  - [A List of Workflow Triggers](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/a-list-of-workflow-triggers)  - [A List of Workflow Actions](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/what-are-workflow-actions-complete-list)  --- ## **Infinite Canvas Layout** The Workflow Builder’s Infinite Canvas allows for an expansive view of your workflows. You can: - Use the **Fit to Screen** and **Zoom In/Zoom Out** buttons in the bottom-left corner to adjust the view. - Utilize the **Minimap** in the bottom-right corner to navigate your current position within the workflow. **Best Practices:** Keep complex workflows organized by grouping related actions and using clear naming conventions. Try to keep workflows small enough to be seen in one screen. This aids understanding and troubleshooting. ## **Move workflow nodes directly on the canvas** In the Standard Workflow Builder, you can move nodes directly on the canvas. - Hover over a node to reveal the 6-dot drag handle. - Click and hold the drag handle to move the node. - Drop the node where you see the **Move here** indicator. This makes it easier to reorganize steps and branches without moving each node from the right-click menu. ![Move workflow nodes directly on the canvas (image 1 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039914922/original/LAuW1K8geHJG9gutYFr7gF0cBgrcCkyx3Q.png) **Move workflow nodes directly on the canvas (image 1 of 13)** This screenshot appears in the "Move workflow nodes directly on the canvas" section of "Workflow Builder Walkthrough". The text alongside this image reads: This makes it easier to reorganize steps and branches without moving each node from the right-click menu. Immediately after, the guide continues: The Workflow Switcher allows you to quickly move between workflows without leaving the builder. - What to click: This makes it easier to reorganize steps and branches without moving each node from the right-click menu. - Controls: Move here - Next: The Workflow Switcher allows you to quickly move between workflows without leaving the builder. Full procedure: 1. Hover over a node to reveal the 6-dot drag handle. 2. Click and hold the drag handle to move the node. 3. Drop the node where you see the Move here indicator. --- ## **Workflow Switcher** The Workflow Switcher allows you to quickly move between workflows without leaving the builder. You can open it from the left panel or by pressing \*\*Shift + W\*\*, then search or scroll to select another workflow. For more details, see: Using the Workflow Switcher in GHL Customer Care --- ## **Adding New Triggers** Triggers define the events that start your workflows. Follow these steps: 1. Click the **Add New Trigger** button. 2. Select a trigger from the list (e.g., Contact Added, Appointment Booked). 3. Configure the trigger with relevant settings. **Tip:** Use the search bar and category filters to find triggers faster. Search results may include additional context (such as badges and app details) to help you pick the right trigger. ![Adding New Triggers (image 2 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039914975/original/yug6PgoUJWPBwFvOLAzhYhKBqRkRhuHksA.gif) **Adding New Triggers (image 2 of 13)** This animation appears in the "Adding New Triggers" section of "Workflow Builder Walkthrough". The text alongside this image reads: Tip: Use the search bar and category filters to find triggers faster. Search results may include additional context (such as badges and app details) to help you pick the right trigger. Immediately after, the guide continues: Important: All triggers in the workflow will activate when their specific conditions are met. Ensure that your trigger setup aligns with your desired workflow initiation. - What to choose: Tip: Use the search bar and category filters to find triggers faster. Search results may include additional context (such as badges and app details) to help you pick the right trigger. - Controls: Add New Trigger - Next: Important: All triggers in the workflow will activate when their specific conditions are met. Ensure that your trigger setup aligns with your desired workflow initiation. Full procedure: 1. Click the Add New Trigger button. 2. Select a trigger from the list (e.g., Contact Added, Appointment Booked). 3. Configure the trigger with relevant settings. **Important:** All triggers in the workflow will activate when their specific conditions are met. Ensure that your trigger setup aligns with your desired workflow initiation. For a comprehensive list of triggers, visit [A List of Workflow Triggers](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/a-list-of-workflow-triggers). --- **Use Keyboard Shortcuts in Standard Builder** The Standard Builder supports keyboard shortcuts for selecting nodes, moving between nodes, copying and pasting actions, zooming the canvas, opening panels, deleting nodes, and saving changes. For the full shortcut list and key combinations, refer to the keyboard shortcuts article. --- ## **Adding New Actions** Actions define what happens after a trigger is activated. To add an action: 1. Click the **\+ button** in the workflow line(s). 2. Select an action from the list (e.g., Send Email, Assign to User). 3. Configure the action based on your workflow’s requirements. **Tip:** Use the search bar and categories to quickly locate actions across GHL Customer Care\-built tools and Marketplace apps. Some results show extra details (such as pricing or install information) so you can compare options before adding a step. ![Adding New Actions (image 3 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915055/original/Yic1dO9HJdC289lCwscOFsa_SAE--k03iA.gif) **Adding New Actions (image 3 of 13)** This animation appears in the "Adding New Actions" section of "Workflow Builder Walkthrough". The text alongside this image reads: Tip: Use the search bar and categories to quickly locate actions across GHL Customer Care - built tools and Marketplace apps. Some results show extra details (such as pricing or install information) so you can compare options before adding a step. Immediately after, the guide continues: Aside from normal actions, there are some other types of actions that are more advanced. - What this covers: Tip: Use the search bar and categories to quickly locate actions across GHL Customer Care - built tools and Marketplace apps. Some results show extra details (such as pricing or install information) so you can compare options before adding a step. - Controls: + button, Workflow AI - Next: Aside from normal actions, there are some other types of actions that are more advanced: Full procedure: 1. Click the + button in the workflow line(s). 2. Select an action from the list (e.g., Send Email, Assign to User). 3. Configure the action based on your workflow’s requirements. Aside from normal actions, there are some other types of actions that are more advanced**:** - **Drip Actions:** Control the flow of contacts by slowing their progress through the workflow. - **Conditional Actions:** Evaluate conditions and guide contacts based on specific criteria. - **Goal Actions:** Allow contacts to skip ahead to a later point in the workflow bypassing the actions in between. **Tips:** Always give actions meaningful names for clarity in Canvas view. This makes workflows easier to understand and manage. Refer to [A List of Workflow Actions](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/what-are-workflow-actions-complete-list) for detailed information on all available actions. You can also use **Workflow AI** Assistant to help understand the workflow and add the right actions. Learn more in the [Workflow AI Assistant](https://docs.ghlcustomercare.com/docs/ai-employee/workflow-ai/workflow-ai-assistant) article. ![Adding New Actions (image 4 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915279/original/GdNuEeH9yq1qa5Vxs9RIDSffGKrW9FtfwQ.png) **Adding New Actions (image 4 of 13)** This screenshot appears in the "Adding New Actions" section of "Workflow Builder Walkthrough". The text alongside this image reads: You can also use Workflow AI Assistant to help understand the workflow and add the right actions. Learn more in the Workflow AI Assistant article. Immediately after, the guide continues: Integration-powered workflow steps show their required fields before an account is connected. The fields remain locked until you connect a valid account. - What this covers: You can also use Workflow AI Assistant to help understand the workflow and add the right actions. Learn more in the Workflow AI Assistant article. - Controls: + button, Workflow AI - Next: Integration-powered workflow steps show their required fields before an account is connected. The fields remain locked until you connect a valid account. Full procedure: 1. Click the + button in the workflow line(s). 2. Select an action from the list (e.g., Send Email, Assign to User). 3. Configure the action based on your workflow’s requirements. --- ## **Connect Integration-Powered Actions and Triggers** Integration-powered workflow steps show their required fields before an account is connected. The fields remain locked until you connect a valid account. To connect and configure an integration-powered step: 1\. Add the integration action or trigger to the workflow. 2\. Review the available field preview. 3\. Click Connect your account. 4\. Complete the integration setup in the pop-up window. 5\. Return to the workflow and select the connected account, when an account selector is available. 6\. Configure the unlocked fields. **Multiple connected accounts** Some integrations support more than one connected account. Use the account selector inside the action or trigger to choose which account that step uses. Changing the selected account can reload or reset fields that depend on the account. Review the step before saving. **Invalid or removed accounts** If the selected account is removed or becomes invalid, the workflow step returns to a locked connection-required state. Reconnect or select another valid account before saving the step. --- ## **Stats View** Stats View helps you review trigger enrollment activity and communication-action performance without leaving the Workflow Builder.  To use Stats View:  1\. Open a workflow. 2\. Turn on Stats View from the top-left corner. 3\. Select a trigger or action to review its available statistics. ![Stats View (image 5 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080299684/original/gJgGTZWrmv_KbFYs1gTbw6NrBbFnC79mOQ.jpeg) **Stats View (image 5 of 13)** This screenshot appears in the "Stats View" section of "Workflow Builder Walkthrough". The text alongside this image reads: 1. Open a workflow. 2. Turn on Stats View from the top-left corner. 3. Select a trigger or action to review its available statistics. - What to choose: 1. Open a workflow. 2. Turn on Stats View from the top-left corner. 3. Select a trigger or action to review its available statistics. For workflow triggers, Stats View displays: **Attempted**: Contacts evaluated by the trigger. **Matched**: Contacts that met the trigger conditions. **Unmatched**: Contacts that did not meet the trigger conditions. ![Stats View (image 6 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076675777/original/em6HgH8w14YjMbF48kpLUFYmG0zh0TBGpQ.gif) **Stats View (image 6 of 13)** This animation appears in the "Stats View" section of "Workflow Builder Walkthrough". For context, this section explains: Stats View helps you review trigger enrollment activity and communication-action performance without leaving the Workflow Builder. Immediately after, the guide continues: Click a trigger statistic to open its detailed view. You can review contact-level results, search for a specific contact, and investigate why contacts did not match. - Next: Click a trigger statistic to open its detailed view. You can review contact-level results, search for a specific contact, and investigate why contacts did not match. Click a trigger statistic to open its detailed view. You can review contact-level results, search for a specific contact, and investigate why contacts did not match. For communication actions, Stats View displays the available delivery and engagement statistics for that action. Click a statistic to open its detailed report. ![Stats View (image 7 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076675829/original/IuY1sQN1fo6nTS01f_BMvAEK4WpB0Mx7Ew.png) **Stats View (image 7 of 13)** This screenshot appears in the "Stats View" section of "Workflow Builder Walkthrough". The text alongside this image reads: For communication actions, Stats View displays the available delivery and engagement statistics for that action. Click a statistic to open its detailed report. Immediately after, the guide continues: For tips on analyzing workflow performance, explore How to Analyze Workflow Campaigns. Stats are also available at the workflow level in the Workflow List Click the expand arrow under Stats. - What to click: For communication actions, Stats View displays the available delivery and engagement statistics for that action. Click a statistic to open its detailed report. - Next: For tips on analyzing workflow performance, explore How to Analyze Workflow Campaigns. Stats are also available at the workflow level in the Workflow List Click the expand arrow under Stats. For tips on analyzing workflow performance, explore [How to Analyze Workflow Campaigns](https://docs.ghlcustomercare.com/docs/marketing/workflow-email-action/how-to-analyze-workflow-campaigns). Stats are also available at the workflow level in the Workflow List Click the expand arrow under Stats. ![Stats View (image 8 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915452/original/9rcKt_uTXnQ_WVrfXVHUnUyXksG_8oR64w.png) **Stats View (image 8 of 13)** This screenshot appears in the "Stats View" section of "Workflow Builder Walkthrough". The text alongside this image reads: For tips on analyzing workflow performance, explore How to Analyze Workflow Campaigns. Stats are also available at the workflow level in the Workflow List Click the expand arrow under Stats. Immediately after, the guide continues: Note that if a communication action was in the workflow, and used, and then deleted, the stats will still be saved in the workflow. You cannot edit a workflow while Stats View is active. Trigger Stats includes data from the last 30 days…. - What to click: For tips on analyzing workflow performance, explore How to Analyze Workflow Campaigns. Stats are also available at the workflow level in the Workflow List Click the expand arrow under Stats. - Next: Note that if a communication action was in the workflow, and used, and then deleted, the stats will still be saved in the workflow. You cannot edit a workflow while Stats View is active. Trigger Stats includes data from the last 30 days. For complete Trigger Stats instructions, see Workflow Trigger Narration and Statistics. Note that if a communication action was in the workflow, and used, and then deleted, the stats will still be saved in the workflow. You cannot edit a workflow while Stats View is active. Trigger Stats includes data from the last 30 days. For complete Trigger Stats instructions, see [Workflow Trigger Narration and Statistics](https://docs.ghlcustomercare.com/docs/workflows/workflow-triggers/workflow-trigger-narration-and-statistics). --- ## **Testing the Workflow** To ensure your workflow functions correctly: 1. Click the **Test Workflow** button in the top-right corner. 2. Select a contact for testing. 3. Click **Run Test** to run the workflow. Note that the Test Workflow using a contact isn't 100% perfect, especially if you reuse the same contact for multiple tests. Ideally you should test the workflow by publishing it and using it live. **Troubleshooting:** If tests fail, check your triggers and actions for incomplete configurations. ![Testing the Workflow (image 9 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915593/original/mZbQqecJbDQkkH-WyjVAOOQxPmRjoWX2-A.png) **Testing the Workflow (image 9 of 13)** This screenshot appears in the "Testing the Workflow" section of "Workflow Builder Walkthrough". The text alongside this image reads: Troubleshooting: If tests fail, check your triggers and actions for incomplete configurations. Immediately after, the guide continues: Click the Save button in the top-right corner whenever there are unsaved changes (red dot). If you encounter errors while saving, ensure all required fields in triggers and actions are completed. - What this covers: Troubleshooting: If tests fail, check your triggers and actions for incomplete configurations. - Controls: Test Workflow, Run Test - Next: Click the Save button in the top-right corner whenever there are unsaved changes (red dot). If you encounter errors while saving, ensure all required fields in triggers and actions are completed. Full procedure: 1. Click the Test Workflow button in the top-right corner. 2. Select a contact for testing. 3. Click Run Test to run the workflow. --- ## **Saving the Workflow** Always save your changes: - Click the **Save** button in the top-right corner whenever there are unsaved changes (red dot). - If you encounter errors while saving, ensure all required fields in triggers and actions are completed. Note that **Saved** and **Published** are not the same thing. The workflow can be saved or have unsaved changes and can be draft or publish, independent of each other. ![Saving the Workflow (image 10 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915664/original/l8EFwQ6aZbDHqBLwfHM7vA5Ow0jXHl8vSg.png) **Saving the Workflow (image 10 of 13)** This screenshot appears in the "Saving the Workflow" section of "Workflow Builder Walkthrough". The text alongside this image reads: Note that Saved and Published are not the same thing. The workflow can be saved or have unsaved changes and can be draft or publish, independent of each other. Immediately after, the guide continues: Track changes made to your workflow. - How to confirm: Note that Saved and Published are not the same thing. The workflow can be saved or have unsaved changes and can be draft or publish, independent of each other. - Controls: Save, Saved, Published - Next: Track changes made to your workflow: Full procedure: 1. Click the Save button in the top-right corner whenever there are unsaved changes (red dot). 2. If you encounter errors while saving, ensure all required fields in triggers and actions are completed. --- ## **Version History** Track changes made to your workflow: - Click the **History** icon in the top-right corner. - View previous versions. ![Version History (image 11 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915890/original/KVo2csPPq4w88OGCdYEd0Ul0o6E9umSVBg.png) **Version History (image 11 of 13)** This screenshot appears in the "Version History" section of "Workflow Builder Walkthrough". The text alongside this image reads: Click the History icon in the top-right corner. View previous versions. Immediately after, the guide continues: Use the Back to Builder button to return to editing the workflow. - What to click: Click the History icon in the top-right corner. View previous versions. - Controls: History, Back to Builder - Next: Use the Back to Builder button to return to editing the workflow. Full procedure: 1. Click the History icon in the top-right corner. 2. View previous versions. Use the **Back to Builder** button to return to editing the workflow. ![Version History (image 12 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915878/original/QCDtwnx2S3YV6IbVI86fvVWxqNF-aXGDCA.png) **Version History (image 12 of 13)** This screenshot appears in the "Version History" section of "Workflow Builder Walkthrough". The text alongside this image reads: Use the Back to Builder button to return to editing the workflow. Immediately after, the guide continues: Contacts already progressing through a workflow can use updates made to upcoming actions. - What this covers: Use the Back to Builder button to return to editing the workflow. - Controls: History, Back to Builder - Next: Contacts already progressing through a workflow can use updates made to upcoming actions. Full procedure: 1. Click the History icon in the top-right corner. 2. View previous versions. ### **How Workflow Changes Effect Contacts Already in Progress** Contacts already progressing through a workflow can use updates made to upcoming actions. For example, if a contact is currently in a Wait action and you update an action that comes after it, the contact uses the updated configuration when it reaches that step. If you add a new action after the Wait action, the contact can also execute that new action as part of the same workflow journey. If you change the Wait action while a contact is already waiting, the contact's existing wait does not change. The contact completes its current wait before continuing through the updated workflow. --- ## **Draft/Publish Toggle** Control the status of your workflows: - Toggle between **Draft** and **Publish** modes in the top-right corner. - Draft mode means the workflow will not trigger and take actions for real; Publish mode means it will. **Important:** Contacts in waiting steps (e.g., Wait, Manual Call) will remain at their current step when resuming a draft workflow. ![Draft/Publish Toggle (image 13 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039915996/original/DV1O6GQ5Siyr-EBN_O9RgmwZo0axMnLLsQ.png) **Draft/Publish Toggle (image 13 of 13)** This screenshot appears in the "Draft/Publish Toggle" section of "Workflow Builder Walkthrough". The text alongside this image reads: Important: Contacts in waiting steps (e.g., Wait, Manual Call) will remain at their current step when resuming a draft workflow. Immediately after, the guide continues: Avoid Loops: The Workflow Builder prevents visual loops (arrows cannot return to a previous step), but it’s possible to create non-visible loops. Double-check your actions to avoid unintended looping behaviors. Keep Workflows Small: Aim…. - What this covers: Important: Contacts in waiting steps (e.g., Wait, Manual Call) will remain at their current step when resuming a draft workflow. - Controls: Draft, Publish - Next: Avoid Loops: The Workflow Builder prevents visual loops (arrows cannot return to a previous step), but it’s possible to create non-visible loops. Double-check your actions to avoid unintended looping behaviors. Keep Workflows Small: Aim to fit workflows into one screen whenever possible. Divide complex functions into separate workflows to simplify troubleshooting and management. Meaningful Naming: Use clear and descriptive names for triggers and actions to improve clarity, especially in collaborative environments. Full procedure: 1. Toggle between Draft and Publish modes in the top-right corner. 2. Draft mode means the workflow will not trigger and take actions for real; Publish mode means it will. --- ## **Best Practices for Workflows** - **Avoid Loops:** The Workflow Builder prevents visual loops (arrows cannot return to a previous step), but it’s possible to create non-visible loops. Double-check your actions to avoid unintended looping behaviors. - **Keep Workflows Small:** Aim to fit workflows into one screen whenever possible. Divide complex functions into separate workflows to simplify troubleshooting and management. - **Meaningful Naming:** Use clear and descriptive names for triggers and actions to improve clarity, especially in collaborative environments. --- ## **Frequently Asked Questions** **Q: What happens to contacts in my workflow if I set it to draft?** A: Contacts in waiting steps (e.g., Wait, Manual Call, Manual SMS) will remain in the same step when the workflow is resumed. **Q: How do goal events impact workflows?** A: Goal events can dynamically adjust contact progress based on interactions. For more, see [Action - Goal Event](https://docs.ghlcustomercare.com/docs/workflows/workflow-actions/workflow-action-goal-event). **Q: Can I add a contact to multiple workflows?** A: Yes, use the "Add to Workflow" action to include a contact in multiple workflows. Learn more [Add To Workflow](https://docs.ghlcustomercare.com/docs/workflows/internal-tools-workflow-actions/action-add-to-workflow-workflow-action-add-to-workflow). **Q: How can I integrate external apps?** A: Use the "Webhook" action to send data to external platforms. Check out [Actions - Webhook](https://docs.ghlcustomercare.com/docs/workflows/webhooks-workflow-actions/workflow-action-webhook-outbound) for details. --- ## **Further Reading** - **[](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/getting-started-with-workflows)**[](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/getting-started-with-workflows)[Getting Started with Workflows](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/getting-started-with-workflows) - [A List of Workflow Triggers](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/a-list-of-workflow-triggers)  - [A List of Workflow Actions](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/what-are-workflow-actions-complete-list)  - [How to Analyze Workflow Campaigns](https://docs.ghlcustomercare.com/docs/marketing/workflow-email-action/how-to-analyze-workflow-campaigns)  - [Introduction to Workflows and Automations](https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/introduction-to-workflows-and-automations)[](https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/introduction-to-workflows-and-automations) **[](https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/introduction-to-workflows-and-automations)** ### ### --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com