# Issue Certificates: Triggers and Actions

> The Issue Certificates Triggers and Actions in Workflows allows you to send certificates or take an action when a certificate is already issued TABLE OF…

- Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/issue-certificates-triggers-and-actions
- Section: Workflows / Workflow Builder
- Reading time: 1 min
- Images: 2, each explained below

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The Issue Certificates Triggers and Actions in Workflows allows you to send certificates or take an action when a certificate is already issued

**TABLE OF CONTENTS**

-   Prerequisite for using WhatsApp under Workflows

-   [Setting up a workflow automation for Certificates](#setting-up-a-workflow-automation-for-certificates)
    -   [Triggers](#triggers)
    -   [Actions](#actions)

# Setting up a workflow automation for Certificates

## **Triggers**

To add a **Certificate Issued** Trigger, go to "Automations" > "Workflows" > click the "Create a Workflow" button at the top right of the screen. Then, click "Add New Trigger" and search for the "Certificate Issued" trigger.

![Triggers (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155025554989/original/oq7fLqMbpDzjLpauJFRHfrSZ_nGxDXj3CQ.gif)

**Triggers (image 1 of 2)**

This animation appears in the "Triggers" section of "Issue Certificates: Triggers and Actions". The text alongside this image reads: Setting up a workflow automation for Certificates. This part of the guide covers 4 fields, listed below.
- What this covers: Setting up a workflow automation for Certificates
- Fields: Prerequisite for using WhatsApp under Workflows, Setting up a workflow automation for Certificates, Triggers, Actions
- Controls: TABLE OF CONTENTS, Triggers, Certificate Issued, Actions, Issue Certificate

## **Actions**

To add a **Issue Certificate** Action, go to "Automations" > "Workflows" > click the "Create a Workflow" button at the top right of the screen. Then, click "Add New Action" and search for the "Issue Certificate" action.

![Actions (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155025555191/original/TZTevijeYKIATGoFl-X9zUaz869U83DSxw.gif)

**Actions (image 2 of 2)**

This animation appears in the "Actions" section of "Issue Certificates: Triggers and Actions". The text alongside this image reads: Setting up a workflow automation for Certificates. This part of the guide covers 4 fields, listed below.
- What this covers: Setting up a workflow automation for Certificates
- Fields: Prerequisite for using WhatsApp under Workflows, Setting up a workflow automation for Certificates, Triggers, Actions
- Controls: TABLE OF CONTENTS, Triggers, Certificate Issued, Actions, Issue Certificate

Note: All certificates issued via Workflows will show up in Membership > Certificates > Issued Certificates, for easy references.

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