# How to send Email using AI in Workflows

> This article will show you how to quickly generate professional, high-converting emails in your workflows using GHL Customer Care’s new Email Action AI !…

- Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-actions/how-to-send-email-using-ai-in-workflows
- Section: Workflows / Workflow Actions
- Reading time: 3 min
- Modified on Wed, 6 Aug, 2025 at 2:46 AM

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This article will show you how to quickly generate professional, high-converting emails in your workflows using GHL Customer Care’s new **Email Action AI**! You can effortlessly create emails for marketing, sales, or transactional purposes simply by describing what you want. Let AI handle the copywriting—saving you time while improving email quality.

**TABLE OF CONTENTS**

-   [What is Email Action AI?](#what-is-email-action-ai)
-   [Key Benefits of Email Action AI](#key-benefits-of-email-action-ai)
-   [How To Use Email Action AI](#how-to-use-email-action-ai)
-   [Key Features of Email Action AI](#key-features-of-email-action-ai)
-   [Frequently Asked Questions](#frequently-asked-questions)

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# **What is Email Action AI?**

**Email Action AI** is a built-in AI-powered assistant that helps you instantly create context-aware, high-quality email content inside your GHL Customer Care workflows. Instead of manually writing email copy, you simply describe your goal and AI generates a professional email for you. This allows users of all skill levels to easily produce polished and effective email content—no copywriting experience required.

## **Key Benefits of Email Action AI**

**Email Action AI helps you streamline and enhance your email creation process. Here’s why it matters:**

-   Instantly generate professional, engaging emails tailored to your workflow needs.
    
-   Save significant time compared to manual copywriting.
    
-   Customize tone and style to match your brand voice.
    
-   Automatically generate subject lines that drive open rates.
    
-   Reduce errors and inconsistencies with AI-assisted editing.
    
-   Enable non-technical users to create effective email content easily.
    

## **How To Use Email Action AI**

**Using Email Action AI enables even non-writers to create excellent emails with minimal effort. Follow these steps to start generating emails in your workflows:**

1.  **Select**
    
    Choose the **Send Email** action within your desired workflow.
    
    _Screenshot: Workflow builder with “Send Email” action selected._
    
2.  **Activate AI**
    
    Click the **Write with AI** button to open the AI email generator.
    
    _Screenshot: Location of “Write with AI” button._
    
3.  **Describe**
    
    Enter a short description of your intended email goal (example: _“Write a promotional email offering a 20% discount for summer sale.”_).
    
    _Screenshot: Description input field._
    
4.  **Select Tone**
    
    Optionally, choose the tone of your email (default: Neutral). Options include **Friendly**, **Professional**, **Casual**, and more.
    
    _Screenshot: Tone selection dropdown._
    
5.  **Generate**
    
    Click **Generate** and let the AI create your email.
    
6.  **Subject Line**
    
    Use the checkbox labeled **“Use Subject”** to decide if you want to apply the AI-generated subject line.
    
7.  **Re-generate**
    
    Want to adjust the email? Use the **Re-generate** button and provide a follow-up prompt for fine-tuning.
    
8.  **Implement**
    
    Once satisfied, click **Use Email** to insert the content directly into your workflow.
    

## **Key Features of Email Action AI**

**Email Action AI includes multiple helpful tools that make your experience smarter and more flexible:**

### **AI-Powered Writing**

Generates professional, persuasive email content instantly based on your description—removing the need for manual copywriting.

### **Tone Selection**

Allows you to fine-tune the email’s style and voice to match your brand or campaign goals. Options include Friendly, Professional, Casual, Neutral, and more.

### **Subject Line Integration**

Provides an option to use or ignore the AI-generated subject line, giving you full control over how your email appears in recipients’ inboxes.

### **Re-generate Option**

Enables iterative editing by accepting follow-up prompts to refine or rephrase the AI-generated content—helping you create exactly the email you want.

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## **Frequently Asked Questions**

**Q: Is Email Action AI available on all plans?**

Email Action AI is available for free.

**Q: Can I use Email Action AI for transactional emails?**

Yes! You can use it for both marketing and transactional emails, depending on your workflow.

**Q: Can I edit the AI-generated email content?**

Absolutely! You can fully edit the generated email before inserting it into your workflow.

**Q: Will AI automatically personalize the emails (names, dates, etc.)?**

AI will generate generalized content. You should add personalization tags (such as {{first\_name}}) as needed.

**Q: What tones are available?**

Options include **Neutral**, **Friendly**, **Professional**, **Casual**, and more.

**Q: Is there a word count limit?**

There is no strict word count limit, but concise descriptions typically yield better results.

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### **Next Steps**

-   Start experimenting with **Email Action AI** in your current workflows.
    
-   Explore tone options to find the voice that fits your brand.
    
-   Review your current email campaigns and consider where AI can enhance or streamline your content creation process.
    
-   For advanced automation, explore how to combine Email Action AI with workflow branching and personalization techniques.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com