# Workflow Trigger - Coupon Code Redeemed > Automate actions the moment a shopper redeems a coupon code in GHL Customer Care. Filter events, upsell, segment customers types, and send personalized messages. - Source: https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/workflow-trigger-coupon-code-redeemed - Section: Workflows / Payments Workflow Triggers - Reading time: 5 min - Images: 5, each explained below --- Easily automate actions when a coupon code is successfully redeemed in a completed transaction. This article walks you through everything you need to know, from setup to key benefits, so you can seamlessly trigger workflows whenever a customer uses a coupon in a confirmed purchase. Perfect for customer engagement, loyalty rewards, internal alerts, and post-sale follow-ups. --- **TABLE OF CONTENTS** - [What is the Coupon Code Redeemed Workflow Trigger](#what-is-the-coupon-code-redeemed-workflow-trigger) - [Key Benefits of Coupon Code Redeemed Workflow Trigger](#key-benefits-of-coupon-code-redeemed-workflow-trigger) - [Configuring Coupon Code Redeemed Workflow Trigger](#configuring-coupon-code-redeemed-workflow-trigger) - [Available Filters](#available-filters) - [Recommended Workflow Actions for Coupon Redemptions](#recommended-workflow-actions-for-coupon-redemptions) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is the Coupon Code Redeemed Workflow Trigger** The Coupon Code Redeemed trigger fires when a coupon code is successfully redeemed in a completed transaction. Unlike the Coupon Code Applied trigger, which fires anytime a coupon is applied (regardless of whether transaction is completed or not), this trigger activates only when the order is finalized and payment is complete. It’s an essential tool for marketing and sales teams who want to track actual coupon redemptions and take immediate, post-sale actions such as sending thank-you notes, tagging high-value customers, or triggering loyalty rewards. --- ## **Key Benefits of Coupon Code Redeemed Workflow Trigger** Using this trigger unlocks targeted post-purchase workflows that boost customer satisfaction and streamline operations: - **Post‑Purchase Engagement:** Instantly send thank‑you emails, onboarding resources, or cross‑sell offers once a coupon is used in a purchase - **VIP Segmentation:** Tag customers who redeem high‑value or exclusive coupons so you can nurture them with loyalty campaigns - **Team Coordination:** Alert fulfillment, sales, or support teams in real time so high‑discount or limited‑edition orders get priority handling - **Performance Monitoring:** Gather data on which coupon codes convert best and use that insight to refine future promotions - **Operational Efficiency:** Automatically monitor redemption and trigger follow-ups without manual checks --- ## **Configuring Coupon Code Redeemed Workflow Trigger** To set up this trigger, head to your workflow builder and follow these steps: #### **Step 1:** Add the Trigger to Your Workflow - Navigate to **Automation > Workflows** - Either create a new workflow or edit an existing one - In the workflow builder, click **\+ Add New Trigger** to get started ![Step 1: Add the Trigger to Your Workflow (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050549947/original/swkQrj6uGihCga4bZ5fs4VAgXOsMVc6btg.png) **Step 1: Add the Trigger to Your Workflow (image 1 of 5)** This screenshot appears in the "Step 1: Add the Trigger to Your Workflow" section of "Workflow Trigger - Coupon Code Redeemed". The text alongside this image reads: Navigate to Automation > Workflows Either create a new workflow or edit an existing one In the workflow builder, click + Add New Trigger to get started. The navigation path used here is Automation > Workflows Either. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: From the list of available triggers, scroll to the Payments section and select Coupon Code Redeemed. - Path: Automation > Workflows Either - Where to go: Navigate to Automation > Workflows Either create a new workflow or edit an existing one In the workflow builder, click + Add New Trigger to get started - Fields: Either create a new workflow or edit an existing one - Controls: Automation > Workflows, + Add New Trigger - Next: From the list of available triggers, scroll to the Payments section and select Coupon Code Redeemed. Full procedure: 1. Navigate to Automation > Workflows 2. Either create a new workflow or edit an existing one 3. In the workflow builder, click + Add New Trigger to get started #### **Step 2:** Choose the Trigger Type From the list of available triggers, scroll to the **Payments** section and **select Coupon Code Redeemed**. ![Step 2: Choose the Trigger Type (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050550009/original/WCcLgUx4rxLLcYK5GCoaDOiynbEWBMQ-TQ.png) **Step 2: Choose the Trigger Type (image 2 of 5)** This screenshot appears in the "Step 2: Choose the Trigger Type" section of "Workflow Trigger - Coupon Code Redeemed". The text alongside this image reads: From the list of available triggers, scroll to the Payments section and select Coupon Code Redeemed. Immediately after, the guide continues: Provide a descriptive name in the Workflow Trigger Name field to keep your workflow organized Example: Coupon Code Redeemed (HolidayFlashSale). - What to choose: From the list of available triggers, scroll to the Payments section and select Coupon Code Redeemed. - Controls: Payments, select Coupon Code Redeemed - Next: Provide a descriptive name in the Workflow Trigger Name field to keep your workflow organized Example: Coupon Code Redeemed (HolidayFlashSale) #### **Step 3:** Name Your Trigger - Provide a descriptive name in the **Workflow Trigger Name** field to keep your workflow organized - Example: Coupon Code Redeemed (HolidayFlashSale) ![Step 3: Name Your Trigger (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050550050/original/rPBngX6TU7KW1rQnBDd37NU-PNgkXFgROw.png) **Step 3: Name Your Trigger (image 3 of 5)** This screenshot appears in the "Step 3: Name Your Trigger" section of "Workflow Trigger - Coupon Code Redeemed". The text alongside this image reads: Provide a descriptive name in the Workflow Trigger Name field to keep your workflow organized Example: Coupon Code Redeemed (HolidayFlashSale). This part of the guide covers 1 field, listed below. Immediately after, the guide continues: After naming the trigger, you can apply filters to narrow down exactly when this workflow should fire To add filters, click + Add Filters Each filter comes with specific operators (like Is, Contains, Greater Than, Before/After) to…. - What to fill in: Provide a descriptive name in the Workflow Trigger Name field to keep your workflow organized Example: Coupon Code Redeemed (HolidayFlashSale) - Fields: Example: Coupon Code Redeemed (HolidayFlashSale) - Controls: Workflow Trigger Name - Next: After naming the trigger, you can apply filters to narrow down exactly when this workflow should fire To add filters, click + Add Filters Each filter comes with specific operators (like Is, Contains, Greater Than, Before/After) to precisely target the conditions you care about. Click Here to See List of Available Filters Full procedure: 1. Provide a descriptive name in the Workflow Trigger Name field to keep your workflow organized 2. Example: Coupon Code Redeemed (HolidayFlashSale) #### **Step 4:** Apply Filters to Target Specific Scenarios - After naming the trigger, you can apply filters to narrow down exactly when this workflow should fire - To add filters, click **\+ Add Filters** - Each filter comes with specific operators (like Is, Contains, Greater Than, Before/After) to precisely target the conditions you care about. [Click Here to See List of Available Filters](#available-filters) [](#available-filters)[](https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/workflow-trigger-coupon-code-applied) ![Step 4: Apply Filters to Target Specific Scenarios (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050550190/original/U3NC8v9SNG_N3QOgi-Mh1ndm8Ge25Czaww.png) **Step 4: Apply Filters to Target Specific Scenarios (image 4 of 5)** This screenshot appears in the "Step 4: Apply Filters to Target Specific Scenarios" section of "Workflow Trigger - Coupon Code Redeemed". The text alongside this image reads: After naming the trigger, you can apply filters to narrow down exactly when this workflow should fire To add filters, click + Add Filters Each filter comes with specific operators (like Is, Contains, Greater Than, Before/After) to precisely target the conditions you care about. Click Here to See…. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Once your trigger and filters are configured, click Save Trigger and start adding your desired actions to the workflow When finished, use Test Workflow to confirm everything’s working as expected, then Publish the workflow to activate it. - What to click: After naming the trigger, you can apply filters to narrow down exactly when this workflow should fire To add filters, click + Add Filters Each filter comes with specific operators (like Is, Contains, Greater Than, Before/After) to precisely target the conditions you care about. Click Here to See List of Available Filters - Fields: To add filters, click + Add Filters - Controls: + Add Filters - Next: Once your trigger and filters are configured, click Save Trigger and start adding your desired actions to the workflow When finished, use Test Workflow to confirm everything’s working as expected, then Publish the workflow to activate it Full procedure: 1. After naming the trigger, you can apply filters to narrow down exactly when this workflow should fire 2. To add filters, click + Add Filters 3. Each filter comes with specific operators (like Is, Contains, Greater Than, Before/After) to precisely target the conditions you care about. Click Here to See List of Available Filters #### **Step 5:** Save and Build the Workflow - Once your trigger and filters are configured, click **Save Trigger** and start adding your desired actions to the workflow - When finished, use **Test Workflow** to confirm everything’s working as expected, then Publish the workflow to activate it ![Step 5: Save and Build the Workflow (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049298933/original/tN0plTsaRDbOYWmoJY0MGUIfkOd1z2pzhg.png) **Step 5: Save and Build the Workflow (image 5 of 5)** This screenshot appears in the "Step 5: Save and Build the Workflow" section of "Workflow Trigger - Coupon Code Redeemed". The text alongside this image reads: Once your trigger and filters are configured, click Save Trigger and start adding your desired actions to the workflow When finished, use Test Workflow to confirm everything’s working as expected, then Publish the workflow to activate it. Immediately after, the guide continues: Filter Operator(s) Input Type Contact Email ID Contains Phrase / Is Not Empty Text Input Contact Tag Contains Phrase / Is Not Empty Text Input Coupon Code Is Any Of / Is Empty / Is None Of / Is Not Empty Multi-Select Dropdown of Coupon…. - How to confirm: Once your trigger and filters are configured, click Save Trigger and start adding your desired actions to the workflow When finished, use Test Workflow to confirm everything’s working as expected, then Publish the workflow to activate it - Controls: Save Trigger, Test Workflow - Next: Filter Operator(s) Input Type Contact Email ID Contains Phrase / Is Not Empty Text Input Contact Tag Contains Phrase / Is Not Empty Text Input Coupon Code Is Any Of / Is Empty / Is None Of / Is Not Empty Multi-Select Dropdown of Coupon Codes Coupon Name Is Any Of / Is Empty / Is Not / Is Not Empty Multi-Select Dropdown of Coupon Names Coupon Type Is / Is Empty / Is Not / Is Not Empty Amount / Percentage Coupon Value Equals To / Greater Than / Greater Than or Equal To / Is Empty / Is Not Empty / Is Not Equal To / Less Than / Less Than or Equal To Numeric Input Box Order Value (Before Discount) Equals To / Greater Than / Greater Than or Equal To / Is Empty / Is Not Empty / Is Not Equal To / Less Than / Less Than or Equal To Numeric Input Box Product Collection Contains Any / Is Empty / Is None Of / Is Not Empty Multi-Select Dropdown of Product Collections Product Type Contains Any / Is Empty / Is None Of / Is Not Empty Multi-Select Dropdown of Product Types (One Time vs Recurring) Product(s) in Order Contains Any / Is Empty / Is None Of / Is Not Empty Multi-Select Dropdown of Products Redemption Count (per coupon) Equals To / Greater Than / Greater Than or Equal To / Is Empty / Is Not Empty / Is Not Equal To / Less Than / Less Than or Equal To Numeric Input Box Source Is / Is Empty / Is Not Empty / Is Not Single-Select Dropdown Full procedure: 1. Once your trigger and filters are configured, click Save Trigger and start adding your desired actions to the workflow 2. When finished, use Test Workflow to confirm everything’s working as expected, then Publish the workflow to activate it --- ## **Available Filters**

Filter

Operator(s)

Input Type

Contact Email IDContains Phrase / Is Not EmptyText Input
Contact TagContains Phrase / Is Not EmptyText Input
Coupon CodeIs Any Of / Is Empty / Is None Of / Is Not EmptyMulti-Select Dropdown of Coupon Codes
Coupon NameIs Any Of / Is Empty / Is Not / Is Not EmptyMulti-Select Dropdown of Coupon Names
Coupon TypeIs / Is Empty / Is Not / Is Not EmptyAmount / Percentage
Coupon ValueEquals To / Greater Than / Greater Than or Equal To / Is Empty / Is Not Empty / Is Not Equal To / Less Than / Less Than or Equal ToNumeric Input Box
Order Value (Before Discount)Equals To / Greater Than / Greater Than or Equal To / Is Empty / Is Not Empty / Is Not Equal To / Less Than / Less Than or Equal ToNumeric Input Box
Product CollectionContains Any / Is Empty / Is None Of / Is Not EmptyMulti-Select Dropdown of Product Collections
Product TypeContains Any / Is Empty / Is None Of / Is Not EmptyMulti-Select Dropdown of Product Types (One Time vs Recurring)
Product(s) in OrderContains Any / Is Empty / Is None Of / Is Not EmptyMulti-Select Dropdown of Products
Redemption Count (per coupon)Equals To / Greater Than / Greater Than or Equal To / Is Empty / Is Not Empty / Is Not Equal To / Less Than / Less Than or Equal ToNumeric Input Box
SourceIs / Is Empty / Is Not Empty / Is NotSingle-Select Dropdown
--- ## **Recommended Workflow Actions for Coupon Redemptions** After setting up your **Coupon Code Redeemed** trigger, consider adding these actions to optimize customer retention, upsells, and internal alerts: - **Send Email:** Thank the customer for their order and offer a follow-up promo - **Add Tag:** Label customers based on the coupon they redeemed (e.g., `FlashSaleUser`) - **Internal Notification:** Alert your sales or marketing team when key coupons are redeemed - **Send SMS:** Deliver a thank-you message or special offer for future purchases - **Create/Update Opportunity:** Add high-value redeemers to your sales pipeline for follow-ups --- ## **Frequently Asked Questions** **Q: Will this trigger fire if a coupon is applied but the order isn’t completed?** No, this trigger only fires when a coupon is successfully redeemed in a completed transaction. Use the **Coupon Code Applied** trigger to automate actions at the checkout stage. **Q: Can I track which products the coupon was redeemed against?** Yes, use the **Product(s) in Order** and **Product Collection** filters to narrow down based on product selections at the time of coupon redemption. **Q: What happens if I don’t apply any filters?** The workflow will trigger for every coupon redeemed in any completed transaction. It’s a good practice to use filters like **Coupon Code Is** or **Coupon Type** Is to target specific promotions. **Q: Can I trigger actions based on the order value or coupon value?** Yes, you can use the **Order Value (Before Discount)** and **Coupon Value** filters with operators like **Greater Than** and **Less Than** to control when your workflow fires. **Q: Can I monitor redemption limits automatically with this trigger?** Yes, use the **Redemption Count (per coupon)** filter to trigger actions when a coupon’s usage reaches a specific number. **Q: What if multiple coupon are used in a single purchase?** This trigger evaluates each coupon independently. Apply filters to target the specific code(s) you want the workflow to respond to. --- ## **Related Articles** - How to Create Coupons for Products - [Coupon Application on Subscription Products](https://docs.ghlcustomercare.com/docs/payments/getting-started-w-payments/coupon-application-on-subscription-products) - [Workflow Trigger - Coupon Redemption Limit Reached](https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/workflow-trigger-coupon-redemption-limit-reached) - [Workflow Trigger - Coupon Code Applied](https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/workflow-trigger-coupon-code-applied) - [Workflow Trigger - Coupon Code Expired](https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/workflow-trigger-coupon-code-expired) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com