Workflow Action - IVR End Call
TABLE OF CONTENTS Overview Action Name Action Description Action Details Example Overview The End Call (IVR) action allows the IVR system to immediately…
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TABLE OF CONTENTS
Overview
The End Call (IVR) action allows the IVR system to immediately disconnect a call. Alternatively, you can choose to play a final message or custom audio before ending the call. This is useful when you want to wrap up an IVR interaction or provide an informational message before disconnecting.
Action Name
End Call
Action Description
The End Call (IVR) action disconnects a call immediately. Optionally, users can configure a custom message or audio to be played before ending the call. This feature is useful for delivering a final message or confirmation to the caller before disconnection.
Action Details
How to Configure
- Action Name: Set a name for this action to identify it within your workflow.
- Add Voice Instructions: Enable this toggle if you want to provide a final message before the call ends. Otherwise, the call will disconnect immediately.
- Say or Play Message: Select whether to use a text-to-speech message ("Say a message") or an uploaded audio file ("Play audio file").
- Text to Say: If "Say a message" is selected, enter the text to be spoken to the caller.
- Language: Choose the language for the text-to-speech message.
- Message Voice: Select the voice type (Man or Woman) for the text-to-speech message.
- Number of Loops: Specify how many times the message should be repeated (default is 1).
| Field Name | Description | Mandatory |
| Action Name | Name for this action in the workflow | Yes |
| Add Voice Instructions | Toggle to enable or disable adding a final message before ending the call | No |
| Say or Play Message | Choose between "Say a message" or "Play audio file" to deliver the final message | No |
| Text to Say | Input the text that will be converted to speech and played to the caller | No |
| Language | Select the language of the text-to-speech voice | No |
| Message Voice | Choose between "Man" or "Woman" for the text-to-speech voice | No |
| Number of Loops | Number of times to loop the final message (Default is 1) | No |
Example
Scenario: At the end of a customer service call, you want to confirm that the system is going to disconnect and thank the customer for their call.
- Action Name: End IVR Call
- Add Voice Instructions: Enabled
- Say or Play Message: Say a message
- Text to Say: "Thank you for calling ABC Services. Your call will now end."
- Language: English (US)
- Message Voice: Woman
- Number of Loops: 1
When configured, the system will play the message and then disconnect the call automatically.
Additional Notes:
- If Add Voice Instructions is disabled, the call will end immediately without any final message.
- Using text-to-speech can be effective for providing dynamic, real-time information before ending a call.
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