# Workflow Trigger - Facebook Comment(s) On A Post > This trigger fires when there is a comment on your Facebook post(s). TABLE OF CONTENTS What Is The Trigger - Facebook Comment(s) On A Post? Where To Find… - Source: https://docs.ghlcustomercare.com/docs/workflows/facebook-instagram-events-workflow-triggers/workflow-trigger-facebook-comment-s-on-a-post - Section: Workflows / Facebook/Instagram Events Workflow Triggers - Reading time: 3 min - Images: 11, each explained below --- This trigger fires when there is a comment on your Facebook post(s). --- **TABLE OF CONTENTS** - [What Is The Trigger - Facebook Comment(s) On A Post?](#what-is-the-trigger-facebook-comment-s-on-a-post) - [Where To Find This Trigger](#where-to-find-this-trigger) - [Components](#components) - [Filters](#filters) - [Page Is + Post Type + Post Is](#page-is-post-type-post-is) - [Contains Phrase OR Exact Match](#contains-phrase-or-exact-match) - [Track First Level Comment Only](#track-first-level-comment-only) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What Is The Trigger - Facebook Comment(s) On A Post?** This trigger is fired when a comment on your Facebook post(s) matches the filters you set.  --- ## **Where To Find This Trigger** Navigate to Automations > Workflows > Workflow Builder > Triggers > Facebook/Instagram Events. ![Where To Find This Trigger (image 1 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041668231/original/EGFep0c8ybfPPWMFJ9nneG_dBwkJzT0oyQ.png) **Where To Find This Trigger (image 1 of 11)** This screenshot appears in the "Where To Find This Trigger" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Navigate to Automations > Workflows > Workflow Builder > Triggers > Facebook/Instagram Events. The navigation path used here is Automations > Workflows > Workflow Builder > Triggers > Facebook. Immediately after, the guide continues: There are four (4) primary components of the Workflow Trigger - Facebook Comment(s) On A Post. - Path: Automations > Workflows > Workflow Builder > Triggers > Facebook - Where to go: Navigate to Automations > Workflows > Workflow Builder > Triggers > Facebook/Instagram Events. - Next: There are four (4) primary components of the Workflow Trigger - Facebook Comment(s) On A Post: ![Where To Find This Trigger (image 2 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041668220/original/KFpwLiyj-FH1QcbnCbVhvE4tzZR6CfwqEA.png) **Where To Find This Trigger (image 2 of 11)** This screenshot appears in the "Where To Find This Trigger" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Navigate to Automations > Workflows > Workflow Builder > Triggers > Facebook/Instagram Events. The navigation path used here is Automations > Workflows > Workflow Builder > Triggers > Facebook. Immediately after, the guide continues: There are four (4) primary components of the Workflow Trigger - Facebook Comment(s) On A Post. - Path: Automations > Workflows > Workflow Builder > Triggers > Facebook - Where to go: Navigate to Automations > Workflows > Workflow Builder > Triggers > Facebook/Instagram Events. - Next: There are four (4) primary components of the Workflow Trigger - Facebook Comment(s) On A Post: --- ## **Components** There are four (4) primary components of the Workflow Trigger - Facebook Comment(s) On A Post: 1. **Choose A Workflow Trigger:** By default this option is set to this trigger. You can change it to a different trigger if you want. 2. **Workflow Trigger Name:** By default this is just the name of the trigger. You can edit this to give it a clearer name that is visible in the Workflow. 3. **Filters:** This is where you select the criteria for firing the trigger in the right situation. More details in the next section. 4. **Track First Level Comments Only:** This toggle, when off, will allow the trigger to fire for all nested comments. When it is toggled on, then the trigger will only fire for the top (first) comment, not for comments under that comment. ![Components (image 3 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041688828/original/IhmBZnSU94SJED3xa79ed1jOh0INU8YA0g.png) **Components (image 3 of 11)** This screenshot appears in the "Components" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Choose A Workflow Trigger: By default this option is set to this trigger. You can change it to a different trigger if you want. Workflow Trigger Name: By default this is just the name of the trigger. You can edit this to give it a clearer name that is visible in the Workflow. Filters: This is…. Immediately after, the guide continues: Detailed description of the filters. - What to choose: Choose A Workflow Trigger: By default this option is set to this trigger. You can change it to a different trigger if you want. Workflow Trigger Name: By default this is just the name of the trigger. You can edit this to give it a clearer name that is visible in the Workflow. Filters: This is where you select the criteria for firing the trigger in the right situation. More details in the next section. Track First Level Comments Only: This toggle, when off, will allow the trigger to fire for all nested comments. When it is toggled on, then the trigger will only fire for the top (first) comment, not for comments under that comment. - Next: Detailed description of the filters: Full procedure: 1. Choose A Workflow Trigger: By default this option is set to this trigger. You can change it to a different trigger if you want. 2. Workflow Trigger Name: By default this is just the name of the trigger. You can edit this to give it a clearer name that is visible in the Workflow. 3. Filters: This is where you select the criteria for firing the trigger in the right situation. More details in the next section. 4. Track First Level Comments Only: This toggle, when off, will allow the trigger to fire for all nested comments. When it is toggled on, then the trigger will only fire for the top (first) comment, not for comments under that comment. --- ## **Filters** Detailed description of the filters:
Filter Level 1Options
Page IsList of your account's pages
Post TypePublished Post (all posts on your business page)
Custom Post (enter a URL)
Post isList of the posts that match your Page Is + Post Type settings
Contains PhrasePhrase = "I bought from you"
Comment = "I bought from you yesterday" --> Pass
Comment = "I bought one from you" --> Fail
Comment = "how much" --> Fail
Exact MatchPhrase = "I bought from you"
Comment = "I bought from you" --> Pass
Comment = "I bought from you yesterday" --> Fail
Comment = "I bought one from you" --> Fail
### **Page Is + Post Type + Post Is** First select the page from Page Is, then select the type of post from Post Type, then you can select the post itself from Post Is. **Step 1: Select the Page.** Select Standard Fields > Page Is and then the page from the list. ![Page Is + Post Type + Post Is (image 4 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041688928/original/fVGsoa6qB32gLVsMVOQDLvW7L0I28YlTIA.png) **Page Is + Post Type + Post Is (image 4 of 11)** This screenshot appears in the "Page Is + Post Type + Post Is" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Step 1: Select the Page. Select Standard Fields > Page Is and then the page from the list. The navigation path used here is Select Standard Fields > Page Is. Immediately after, the guide continues: Step 2: Select the post type. Select Published Post to pick from a list or Custom Post to enter a URL. - Path: Select Standard Fields > Page Is - What to choose: Step 1: Select the Page. Select Standard Fields > Page Is and then the page from the list. - Controls: Step 1: Select the Page., Step 2: Select the post type., Step 3: Identify the exact post. - Next: Step 2: Select the post type. Select Published Post to pick from a list or Custom Post to enter a URL. ![Page Is + Post Type + Post Is (image 5 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041755544/original/Rq7D3x-JiGHUxzJPDaKdWuWNM8dXrMaUxw.png) **Page Is + Post Type + Post Is (image 5 of 11)** This screenshot appears in the "Page Is + Post Type + Post Is" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Step 1: Select the Page. Select Standard Fields > Page Is and then the page from the list. The navigation path used here is Select Standard Fields > Page Is. Immediately after, the guide continues: Step 2: Select the post type. Select Published Post to pick from a list or Custom Post to enter a URL. - Path: Select Standard Fields > Page Is - What to choose: Step 1: Select the Page. Select Standard Fields > Page Is and then the page from the list. - Controls: Step 1: Select the Page., Step 2: Select the post type., Step 3: Identify the exact post. - Next: Step 2: Select the post type. Select Published Post to pick from a list or Custom Post to enter a URL. **Step 2: Select the post type.** Select Published Post to pick from a list or Custom Post to enter a URL. ![Page Is + Post Type + Post Is (image 6 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041755561/original/SLtqhXUr6GBSZLTFkCg6LanQQJEMxcctFA.png) **Page Is + Post Type + Post Is (image 6 of 11)** This screenshot appears in the "Page Is + Post Type + Post Is" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Step 2: Select the post type. Select Published Post to pick from a list or Custom Post to enter a URL. Immediately after, the guide continues: Step 3: Identify the exact post. If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL. - What to fill in: Step 2: Select the post type. Select Published Post to pick from a list or Custom Post to enter a URL. - Controls: Step 1: Select the Page., Step 2: Select the post type., Step 3: Identify the exact post. - Next: Step 3: Identify the exact post. If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL. **Step 3: Identify the exact post.** If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL. ![Page Is + Post Type + Post Is (image 7 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041755719/original/k5AfU-4hul8xJw6cEFROiWghaV3wlW65og.png) **Page Is + Post Type + Post Is (image 7 of 11)** This screenshot appears in the "Page Is + Post Type + Post Is" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Step 3: Identify the exact post. If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL. Immediately after, the guide continues: After you have identified the exact post, you can use either the Contains Phrase filter or the Exact Match filter. - What to fill in: Step 3: Identify the exact post. If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL. - Controls: Step 1: Select the Page., Step 2: Select the post type., Step 3: Identify the exact post. - Next: After you have identified the exact post, you can use either the Contains Phrase filter or the Exact Match filter. ![Page Is + Post Type + Post Is (image 8 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041755745/original/r1LMLr98lAK6UOQLhFMnkHgXwB3dgldhXg.png) **Page Is + Post Type + Post Is (image 8 of 11)** This screenshot appears in the "Page Is + Post Type + Post Is" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Step 3: Identify the exact post. If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL. Immediately after, the guide continues: After you have identified the exact post, you can use either the Contains Phrase filter or the Exact Match filter. - What to fill in: Step 3: Identify the exact post. If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL. - Controls: Step 1: Select the Page., Step 2: Select the post type., Step 3: Identify the exact post. - Next: After you have identified the exact post, you can use either the Contains Phrase filter or the Exact Match filter. --- ### **Contains Phrase OR Exact Match** After you have identified the exact post,  you can use either the Contains Phrase filter or the Exact Match filter. - **Contains Phrase:** the trigger will fire if the body of the comment contains one of the exact text strings you provide. - **Exact Match:** the trigger will fire if the entire body of the comment exactly matches one of the text strings you provide. ![Contains Phrase OR Exact Match (image 9 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041755798/original/-NndoueovinDRkAX7q4i8UaKA3NOZ7ka1w.png) **Contains Phrase OR Exact Match (image 9 of 11)** This screenshot appears in the "Contains Phrase OR Exact Match" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Contains Phrase: the trigger will fire if the body of the comment contains one of the exact text strings you provide. Exact Match: the trigger will fire if the entire body of the comment exactly matches one of the text strings you provide. Immediately after, the guide continues: You can use the toggle to turn on/off 1st level comment only. - What to fill in: Contains Phrase: the trigger will fire if the body of the comment contains one of the exact text strings you provide. Exact Match: the trigger will fire if the entire body of the comment exactly matches one of the text strings you provide. - Next: You can use the toggle to turn on/off 1st level comment only. Full procedure: 1. Contains Phrase: the trigger will fire if the body of the comment contains one of the exact text strings you provide. 2. Exact Match: the trigger will fire if the entire body of the comment exactly matches one of the text strings you provide. ![Contains Phrase OR Exact Match (image 10 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041756144/original/1bAyDZB0wLCzdtdwva5i555A8VQ_-FTIpg.png) **Contains Phrase OR Exact Match (image 10 of 11)** This screenshot appears in the "Contains Phrase OR Exact Match" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Contains Phrase: the trigger will fire if the body of the comment contains one of the exact text strings you provide. Exact Match: the trigger will fire if the entire body of the comment exactly matches one of the text strings you provide. Immediately after, the guide continues: You can use the toggle to turn on/off 1st level comment only. - What to fill in: Contains Phrase: the trigger will fire if the body of the comment contains one of the exact text strings you provide. Exact Match: the trigger will fire if the entire body of the comment exactly matches one of the text strings you provide. - Next: You can use the toggle to turn on/off 1st level comment only. Full procedure: 1. Contains Phrase: the trigger will fire if the body of the comment contains one of the exact text strings you provide. 2. Exact Match: the trigger will fire if the entire body of the comment exactly matches one of the text strings you provide. --- ### **Track First Level Comment Only** You can use the toggle to turn on/off 1st level comment only. - **Toggle On:** the trigger will only fire for the first comment in a chain, not for comments under a comment. - **Toggle Off:** the trigger will fire for any comment, even if it's nested under other comments. ![Track First Level Comment Only (image 11 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041755855/original/XzuMdyjfcnCHdxDMlvoFxcoVs963Nt6PhA.png) **Track First Level Comment Only (image 11 of 11)** This screenshot appears in the "Track First Level Comment Only" section of "Workflow Trigger - Facebook Comment(s) On A Post". The text alongside this image reads: Toggle On: the trigger will only fire for the first comment in a chain, not for comments under a comment. Toggle Off: the trigger will fire for any comment, even if it's nested under other comments. Immediately after, the guide continues: Q: Can the trigger Facebook Comment(s) on post work for Instagram? - What to choose: Toggle On: the trigger will only fire for the first comment in a chain, not for comments under a comment. Toggle Off: the trigger will fire for any comment, even if it's nested under other comments. - Next: Q: Can the trigger Facebook Comment(s) on post work for Instagram? Full procedure: 1. Toggle On: the trigger will only fire for the first comment in a chain, not for comments under a comment. 2. Toggle Off: the trigger will fire for any comment, even if it's nested under other comments. --- ## **Frequently Asked Questions** **Q: Can the trigger Facebook Comment(s) on post work for Instagram?** A: No, this trigger only works for Facebook. You can use the identical [Instagram Comment(s) on post](https://docs.ghlcustomercare.com/docs/workflows/facebook-instagram-events-workflow-triggers/workflow-trigger-instagram-comment-s-on-a-post) trigger for Instagram. **Q: What actions should I use with the trigger Facebook Comment(s) on post?** A: Use the Recipe Facebook Comment Automation to see an example of how to use this trigger in a workflow. Review the article [Facebook & Instagram Comment Automation](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/guide-to-facebook-instagram-comment-automation-ai) and the actions [Reply In Comment](https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-reply-in-comments) and Facebook Interactive Messenger. **Q: Can the Comment On Post trigger create an infinite loop?** A: No, automatic comments will not create an infinite loop. The workflow triggers automatically ignore any comments posted by workflow actions. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com