# Workflow Trigger - Call details > This article explains the Call details workflow trigger, a powerful tool that automates actions based on the outcome of calls. You will learn what this… - Source: https://docs.ghlcustomercare.com/docs/workflows/events-workflow-triggers/workflow-trigger-call-details - Section: Workflows / Events Workflow Triggers - Reading time: 4 min - Images: 7, each explained below --- This article explains the Call details workflow trigger, a powerful tool that automates actions based on the outcome of calls. You will learn what this trigger does, its key benefits, how to configure it step-by-step, and real-world use cases. Finally, we address common questions to help you optimize this feature in your workflows. --- **TABLE OF CONTENTS** - **TABLE OF CONTENTS** - [What is Call Details Workflow Trigger](#what-is-call-details-workflow-trigger) - [Key Benefits of Call Details Workflow Trigger](#key-benefits-of-call-details-workflow-trigger) - [Configuring the Call Details Trigger](#configuring-the-call-details-trigger) - [Access Workflow Settings](#access-workflow-settings) - [Add a New Trigger](#add-a-new-trigger) - [Name Your Trigger](#name-your-trigger) - [Set Filters](#set-filters) - [Call Direction](#call-direction) - [Call Details](#call-details) - [In Workflow](#in-workflow) - [Save the Trigger](#save-the-trigger) - [Test and Publish](#test-and-publish) - [Use Cases](#use-cases) - [Missed Call Follow-Up](#missed-call-follow-up) - [Customer Support Callback Workflow](#customer-support-callback-workflow) - [Sales Opportunity Follow-Up](#sales-opportunity-follow-up) - [Voicemail Notification for Team Members](#voicemail-notification-for-team-members) - [Call Status Reporting](#call-status-reporting) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What is Call Details Workflow Trigger** The Call details workflow trigger activates when a call reaches a specific status, such as busy, canceled, voicemail, completed, or not answered. This trigger helps businesses streamline processes by automating follow-ups, notifications, and task assignments. It can be customized with filters like call direction and call status, ensuring workflows are tailored to meet specific business needs. --- ## **Key Benefits of Call Details Workflow Trigger** - **Enhanced Customer Follow-Up:** Automates follow-up actions for missed or completed calls, ensuring no customer interaction goes unattended. - **Improved Efficiency:** Reduces manual effort by automating tasks and notifications based on call outcomes. - **Customizable Workflows:** Allows for precise automation using filters like call direction and specific call statuses. - **Seamless Workflow Integration:** Supports linking workflows to handle complex scenarios or multiple stages in communication processes. - **Optimized Team Coordination:** Ensures team members are notified promptly about call outcomes, enabling timely action. --- ## **Configuring the Call Details Trigger** Follow these steps to implement Call details workflow trigger : ### **Access Workflow Settings** Navigate to the automation section. Create a new workflow from scratch or select the existing workflow where you want to implement the "Call details" trigger. ### **Add a New Trigger** Click **“Add New Trigger”** and select **"Call details"** from the dropdown menu. ### ** ![Add a New Trigger (image 1 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076744233/original/0O-lvChkAedb9xi9Zk5MJQQ5yKtGF7Jp4Q.png) **Add a New Trigger (image 1 of 7)** This screenshot appears in the "Add a New Trigger" section of "Workflow Trigger - Call details". The text alongside this image reads: Click “Add New Trigger” and select "Call details " from the dropdown menu. Immediately after, the guide continues: Provide a descriptive name, such as “Missed Call Follow-Up.”. - What to choose: Click “Add New Trigger” and select "Call details " from the dropdown menu. - Next: Provide a descriptive name, such as “Missed Call Follow-Up.” ** ### **Name Your Trigger** Provide a descriptive name, such as “Missed Call Follow-Up.” ![Name Your Trigger (image 2 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076744261/original/j65PwW7rbegBHfMU1AV5o1l9DAbvynDdUQ.png) **Name Your Trigger (image 2 of 7)** This screenshot appears in the "Name Your Trigger" section of "Workflow Trigger - Call details". The text alongside this image reads: Provide a descriptive name, such as “Missed Call Follow-Up.”. Immediately after, the guide continues: Customize your trigger using filters. - What to fill in: Provide a descriptive name, such as “Missed Call Follow-Up.” - Next: Customize your trigger using filters: ### **Set Filters** Customize your trigger using filters: ![Set Filters (image 3 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076744279/original/TaoQmZrl8RSMEgFxRqzWvGUXuk5zhNpF9w.png) **Set Filters (image 3 of 7)** This screenshot appears in the "Set Filters" section of "Workflow Trigger - Call details". The text alongside this image reads: Customize your trigger using filters. For context, this section explains: Click “Add New Trigger” and select "Call details " from the dropdown menu. Immediately after, the guide continues: Specify whether the call is in coming or outgoing. - What this covers: Customize your trigger using filters: - Next: Specify whether the call is in coming or outgoing. ### **Call Direction** Specify whether the call is incoming or outgoing. ![Call Direction (image 4 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076744304/original/ajwyEdpm0wGv5Lf4F1sz2MAjVZTmBTfm9w.png) **Call Direction (image 4 of 7)** This screenshot appears in the "Call Direction" section of "Workflow Trigger - Call details". The text alongside this image reads: Specify whether the call is in coming or outgoing. Immediately after, the guide continues: Choose the call details that will activate the workflow (e.g., busy, voicemail, completed). - What this covers: Specify whether the call is in coming or outgoing. - Next: Choose the call details that will activate the workflow (e.g., busy, voicemail, completed). ### **Call Details** Choose the call details that will activate the workflow (e.g., busy, voicemail, completed). ![Call Details (image 5 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076744338/original/lGDHvW02K9dyl-dCDMwn1CI_6gyy0z6phg.png) **Call Details (image 5 of 7)** This screenshot appears in the "Call Details" section of "Workflow Trigger - Call details". The text alongside this image reads: Choose the call details that will activate the workflow (e.g., busy, voicemail, completed). Immediately after, the guide continues: Link the trigger to another workflow to create a seamless automation process. Just choose the existing workflows from the dropdown menu. - What to choose: Choose the call details that will activate the workflow (e.g., busy, voicemail, completed). - Next: Link the trigger to another workflow to create a seamless automation process. Just choose the existing workflows from the dropdown menu. ### **In Workflow** Link the trigger to another workflow to create a seamless automation process. Just choose the existing workflows from the dropdown menu. --- ### ** ![Save the Trigger (image 6 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076744403/original/NTqb7vaw68Yl_BvCTro_l_ddaN-ZN-oPug.png) **Save the Trigger (image 6 of 7)** This screenshot appears in the "Save the Trigger" section of "Workflow Trigger - Call details". The text alongside this image reads: Link the trigger to another workflow to create a seamless automation process. Just choose the existing workflows from the dropdown menu. Immediately after, the guide continues: Click the save button to confirm your setup. - What to choose: Link the trigger to another workflow to create a seamless automation process. Just choose the existing workflows from the dropdown menu. - Next: Click the save button to confirm your setup. Save the Trigger** Click the save button to confirm your setup. ### **Test and Publish** Validate the workflow with test data to ensure functionality. Once verified, enable the Publish toggle to activate the workflow. --- ## **Use Cases** Below are the different use cases where this trigger can be used. ### **Missed Call Follow-Up** **Scenario:** A business wants to ensure all missed calls (busy or no-answer) are followed up promptly to maintain customer engagement. **Trigger Setup:** - **Trigger:** Call details. - **Filter:** Call Status is “busy” or “not answered.” **Outcome:** The workflow sends a notification to the sales team, creates a follow-up task in the CRM, and logs the missed call details. ![Missed Call Follow-Up (image 7 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039465697/original/6HYUEqAFpCabBNGrClIBtB6_JHLpwbnzUw.png) **Missed Call Follow-Up (image 7 of 7)** This screenshot appears in the "Missed Call Follow-Up" section of "Workflow Trigger - Call details". The text alongside this image reads: Outcome: The workflow sends a notification to the sales team, creates a follow-up task in the CRM, and logs the missed call details. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Scenario: A support team receives an incoming call that goes unanswered, and a callback needs to be scheduled automatically. - What this covers: Outcome: The workflow sends a notification to the sales team, creates a follow-up task in the CRM, and logs the missed call details. - Fields: Filter: Call Status is “busy” or “not answered.” - Next: Scenario: A support team receives an incoming call that goes unanswered, and a callback needs to be scheduled automatically. Full procedure: 1. Trigger: Call details. 2. Filter: Call Status is “busy” or “not answered.” --- ### **Customer Support Callback Workflow** **Scenario:** A support team receives an incoming call that goes unanswered, and a callback needs to be scheduled automatically. **Trigger Setup:** - **Trigger:** Call details. - **Filter:** Call Direction is “incoming,” and Call details is “not answered.” **Outcome:** The workflow notifies the support team, schedules a callback, and updates the contact’s activity log in the CRM. --- ### **Sales Opportunity Follow-Up** **Scenario:** A sales representative completes an outgoing call, and the system needs to log the outcome and schedule the next action. **Trigger Setup:** - **Trigger:** Call details. - **Filter:** Call Direction is “outgoing,” and Call details is “completed.” **Outcome:** The workflow logs the call outcome, sends a follow-up email to the contact, and schedules the next call in the sales pipeline. --- ### **Voicemail Notification for Team Members** **Scenario:** A customer leaves a voicemail, and the relevant team member needs to be notified. **Trigger Setup:** - **Trigger:** Call details. - **Filter:** Call details is “voicemail.” **Outcome:** The workflow sends a notification to the team member, logs the voicemail in the CRM, and creates a follow-up task. --- ### **Call Status Reporting** **Scenario:** A manager wants to monitor canceled or missed calls to identify operational bottlenecks. **Trigger Setup:** - **Trigger:** Call details. - **Filter:** Call Status is “canceled” or “busy.” **Outcome:** The workflow generates a weekly report summarizing call statuses and sends it to the manager for analysis. --- ## **Frequently Asked Questions** **Q. Can this trigger handle multiple call statuses in the same workflow?** Yes, you can configure the workflow to activate for multiple call statuses by adding additional filters. **Q. What happens if the same call has multiple statuses in quick succession?** The trigger activates for each status change, so it’s important to use conditions or cooldown periods to avoid redundant actions. **Q. Can I link this trigger to other workflows?** Absolutely. The In Workflow filter allows you to connect this trigger to other workflows, enabling seamless automation across different processes. **Q. How do I differentiate between incoming and outgoing calls?** Use the Call Direction filter to specify whether the workflow applies to incoming or outgoing calls. **Q. Can this trigger be used for external call integrations?** Yes, if your CRM supports external call integrations, this trigger can activate workflows based on call data received from third-party systems. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com