# Workflow Trigger - Trigger Link Clicked

> TABLE OF CONTENTS Overview Trigger Name Trigger Description How to Configure Example Overview The Trigger Link Clicked trigger initiates a workflow…

- Source: https://docs.ghlcustomercare.com/docs/workflows/contact-workflow-triggers/workflow-trigger-trigger-link-clicked
- Section: Workflows / Contact Workflow Triggers
- Reading time: 1 min
- Images: 1, each explained below

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**TABLE OF CONTENTS**

-   [Overview](#overview)
-   [Trigger Name](#trigger-name)
-   [Trigger Description](#trigger-description)
-   [How to Configure](#how-to-configure)
-   [Example](#example)

## Overview

The **Trigger Link Clicked** trigger initiates a workflow whenever a specific trigger link is clicked by a contact. This feature is ideal for tracking link engagement and automating subsequent actions based on user interactions with predefined links.

## Trigger Name

**Trigger Link Clicked**

## Trigger Description

This trigger starts a workflow when a contact clicks on a specified trigger link. Trigger links can be used in emails, SMS, or other communication channels. The workflow is activated only for the contacts who click the specified link, making it a powerful tool for targeted engagement.

## How to Configure

-   **Choose a Workflow Trigger**: Select **Trigger Link Clicked** from the list of available triggers.
    
-   **Workflow Trigger Name**: Enter a descriptive name for your trigger, such as "Promo Link Clicked" or "Survey Link Engagement."
    
-   **Filters**: Use filters to specify which trigger link will activate the workflow. You can select the exact trigger link from the dropdown menu to narrow down the workflow activation.
    

<table border="1" cellpadding="0" cellspacing="0" dir="ltr" style="width: 0px"><colgroup><col width="100"><col width="506"><col width="119"></colgroup><tbody><tr><td style="vertical-align: bottom; font-weight: normal; text-align: center">Value</td><td style="vertical-align: bottom; font-weight: normal; text-align: center">Description</td><td style="vertical-align: bottom; font-weight: normal; text-align: center">Mandatory</td></tr><tr><td style="vertical-align: bottom; white-space: normal">Trigger link</td><td style="vertical-align: bottom; font-weight: normal; white-space: normal">Selects the specific link that will trigger the workflow when clicked by a contact.</td><td style="vertical-align: bottom; font-weight: normal; white-space: normal">Yes</td></tr></tbody></table>

![How to Configure (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155032022796/original/adyMBJMBawzl9q8hI8Z0yrOjvWQf4tAEQQ.png)

**How to Configure (image 1 of 1)**

This screenshot appears in the "How to Configure" section of "Workflow Trigger - Trigger Link Clicked". The text alongside this image reads: Value Description Mandatory Trigger link Selects the specific link that will trigger the workflow when clicked by a contact. Yes. Immediately after, the guide continues: You want to create a workflow that sends a follow-up email to contacts who click on a promotional link sent via email.
- What this covers: Value Description Mandatory Trigger link Selects the specific link that will trigger the workflow when clicked by a contact. Yes
- Controls: Choose a Workflow Trigger, Trigger Link Clicked, Workflow Trigger Name, Filters
- Next: You want to create a workflow that sends a follow-up email to contacts who click on a promotional link sent via email.

Full procedure:

1. Choose a Workflow Trigger: Select Trigger Link Clicked from the list of available triggers.
2. Workflow Trigger Name: Enter a descriptive name for your trigger, such as "Promo Link Clicked" or "Survey Link Engagement."
3. Filters: Use filters to specify which trigger link will activate the workflow. You can select the exact trigger link from the dropdown menu to narrow down the workflow activation.

## Example

You want to create a workflow that sends a follow-up email to contacts who click on a promotional link sent via email.

-   **Workflow Trigger Name**: "Promo Link Engagement Follow-up"
-   **Filters**:
    -   **Trigger link**: "Spring Sale Promo" (Only clicks on this specific link will trigger the workflow)

**Workflow Steps**:

1.  **Trigger**: Trigger Link Clicked (as configured above)
2.  **Action**: Send Email - Send a follow-up email thanking the contact for their interest and offering a special discount.
3.  **Action**: Update Contact - Tag the contact as "Interested in Promo" to segment these users for future promotional campaigns.

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