# Workflow Action - DND Contact

> Learn to automate Enable/Disable Do Not Disturb settings in GHL Customer Care workflows. Block inbound spam or respect opt-outs by enabling DND by channel & direction.

- Source: https://docs.ghlcustomercare.com/docs/workflows/contact-workflow-actions/workflow-action-dnd-contact
- Section: Workflows / Contact Workflow Actions
- Reading time: 4 min
- Images: 6, each explained below

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This article shows how to setup DND Contact Action in GHL Customer Care workflows.

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**TABLE OF CONTENTS**

-   [What is DND Contact Workflow Action?](#what-is-dnd-contact-workflow-action)
-   [Action Name](#action-name)
    -   [DND Contact](#dnd-contact)
    -   [Action Description](#action-description)
-   [How to Setup DND Contact Workflow Action](#how-to-setup-dnd-contact-workflow-action)
-   [Some Triggers which can be used with the action (But not limited to)](#some-triggers-which-can-be-used-with-the-action-but-not-limited-to)
-   [Logging and attribution](#logging-and-attribution)
-   [Example](#example)[](#related-articles)
-   [Related Articles](#related-articles)

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## **What is DND Contact Workflow Action?**

The "**DND Contact**" action allows you to manage the Do-Not-Disturb (DND) settings for a contact. This action can enable or disable DND across all communication channels or specific ones, and for either Inbound or Outbound direction. 

It’s useful for ensuring that contacts are not disturbed by automated messages when they have requested not to be contacted, or for blocking unwanted inbound communication from specific contacts.

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## **Action Name**

### **DND Contact**

### **Action Description**

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The "DND Contact" action provides options to:

1.  Set DND direction to Inbound or Outbound.
2.  Enable DND for all channels.
3.  Enable DND for specific channels.
4.  Disable DND for all channels.
5.  Disable DND for specific channels.

By using this action, you can control the flow of communication based on the preferences or requirements of your contacts.

![Action Description (image 1 of 6)](https://jumpshare.com/share/EIGZ8h6RJrmWYs1kkL4Y+/Screen+Shot+2026-02-04+at+8.50.59+PM.png)

**Action Description (image 1 of 6)**

This screenshot appears in the "Action Description" section of "Workflow Action - DND Contact". The text alongside this image reads: By using this action, you can control the flow of communication based on the preferences or requirements of your contacts. Immediately after, the guide continues: Follow these steps to add the action to a workflow and configure it for consistent, predictable outcomes.
- What this covers: By using this action, you can control the flow of communication based on the preferences or requirements of your contacts.
- Controls: Field Name, Description, Mandatory
- Next: Follow these steps to add the action to a workflow and configure it for consistent, predictable outcomes.

Full procedure:

1. Set DND direction to Inbound or Outbound.
2. Enable DND for all channels.
3. Enable DND for specific channels.
4. Disable DND for all channels.
5. Disable DND for specific channels.

---

## **How to Setup DND Contact Workflow Action**

Follow these steps to add the action to a workflow and configure it for consistent, predictable outcomes.

1.  Log in to your sub-account.
    
2.  Go to **Automations > Workflows**.
    
    
![Step 2 of 9: Go to Automations > Workflows](https://jumpshare.com/share/Cnveqtr2TxPJeI2Wif1E+/Screen+Shot+2026-01-05+at+6.02.58+PM.png)

**Step 2 of 9: Go to Automations > Workflows**

This screenshot accompanies step 2 of 9 in the "How to Setup DND Contact Workflow Action" section of "Workflow Action - DND Contact". At this point in the walkthrough you go to Automations > Workflows. For context, this section explains: Follow these steps to add the action to a workflow and configure it for consistent, predictable outcomes. The navigation path used here is Automations > Workflows. The next step is to create a new workflow or open an existing one.

- Path: Automations > Workflows
- Where to go: Go to Automations > Workflows.
- Controls: Automations > Workflows, new, workflow, open, existing, + Add New Trigger, trigger, +, add, Action, Enable/Disable, DND
- Next: Create a new workflow or open an existing one.

Full procedure:

1. Log in to your sub-account.
2. Go to Automations > Workflows.  <- this image
3. Create a new workflow or open an existing one.
4. Click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).
5. Click + to add an Action and search for Enable/Disable DND.
6. Name the Action.
7. Select DND Direction - Inbound or Outbound.
8. Select Enable or Disable for Selected or All Channels.
9. Publish and Save the Workflow.

    
     
3.  Create a **new** **workflow** or **open** an **existing** one.
    
    
![Step 3 of 9: Create a new workflow or open an existing one](https://jumpshare.com/share/vy9UlWTok3ZfxkZZpVLC+/Screen+Shot+2026-01-05+at+6.04.41+PM.png)

**Step 3 of 9: Create a new workflow or open an existing one**

This screenshot accompanies step 3 of 9 in the "How to Setup DND Contact Workflow Action" section of "Workflow Action - DND Contact". At this point in the walkthrough you create a new workflow or open an existing one. The navigation path used here is Automations > Workflows. The next step is to click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).

- Path: Automations > Workflows
- What this covers: Create a new workflow or open an existing one.
- Controls: new, workflow, open, existing, Automations > Workflows, + Add New Trigger, trigger, +, add, Action, Enable/Disable, DND
- Next: Click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).

Full procedure:

1. Log in to your sub-account.
2. Go to Automations > Workflows.
3. Create a new workflow or open an existing one.  <- this image
4. Click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).
5. Click + to add an Action and search for Enable/Disable DND.
6. Name the Action.
7. Select DND Direction - Inbound or Outbound.
8. Select Enable or Disable for Selected or All Channels.
9. Publish and Save the Workflow.

    
4.  Click on the **\+ Add New Trigger** button to add a **trigger** (e.g., _Customer Booked Appointment_).
    
    
![Step 4 of 9: Click on the + Add New Trigger button to add a trigger (e.g., Customer…](https://jumpshare.com/share/BUg8dugNkMNLEXI11AnS+/GIF+Recording+2026-02-04+at+9.02.32+PM.gif)

**Step 4 of 9: Click on the + Add New Trigger button to add a trigger (e.g., Customer…**

This animation accompanies step 4 of 9 in the "How to Setup DND Contact Workflow Action" section of "Workflow Action - DND Contact". At this point in the walkthrough you click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment). The navigation path used here is Automations > Workflows. The next step is to click + to add an Action and search for Enable/Disable DND.

- Path: Automations > Workflows
- What to click: Click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).
- Controls: + Add New Trigger, trigger, Automations > Workflows, new, workflow, open, existing, +, add, Action, Enable/Disable, DND
- Next: Click + to add an Action and search for Enable/Disable DND.

Full procedure:

1. Log in to your sub-account.
2. Go to Automations > Workflows.
3. Create a new workflow or open an existing one.
4. Click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).  <- this image
5. Click + to add an Action and search for Enable/Disable DND.
6. Name the Action.
7. Select DND Direction - Inbound or Outbound.
8. Select Enable or Disable for Selected or All Channels.
9. Publish and Save the Workflow.

    
5.  Click **+** to **add** an **Action** and search for **Enable/Disable** **DND**.
    
6.  **Name** the Action.
    
7.  Select DND **Direction** - Inbound or Outbound.
    
8.  Select **Enable** or **Disable** for **Selected** or **All** **Channels**.
    
    
![Step 8 of 9: Select Enable or Disable for Selected or All Channels](https://jumpshare.com/share/NRoxKpLr1BS6wI293P1r+/GIF+Recording+2026-02-04+at+9.10.39+PM.gif)

**Step 8 of 9: Select Enable or Disable for Selected or All Channels**

This animation accompanies step 8 of 9 in the "How to Setup DND Contact Workflow Action" section of "Workflow Action - DND Contact". At this point in the walkthrough you select Enable or Disable for Selected or All Channels. The navigation path used here is Automations > Workflows. The next step is to publish and Save the Workflow.

- Path: Automations > Workflows
- What to choose: Select Enable or Disable for Selected or All Channels.
- Controls: Enable, Disable, Selected, All, Channels, Automations > Workflows, new, workflow, open, existing, + Add New Trigger, trigger
- Next: Publish and Save the Workflow.

Full procedure:

1. Log in to your sub-account.
2. Go to Automations > Workflows.
3. Create a new workflow or open an existing one.
4. Click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).
5. Click + to add an Action and search for Enable/Disable DND.
6. Name the Action.
7. Select DND Direction - Inbound or Outbound.
8. Select Enable or Disable for Selected or All Channels.  <- this image
9. Publish and Save the Workflow.

    
9.  **Publish** and **Save** the Workflow.
    
    
![Step 9 of 9: Publish and Save the Workflow](https://jumpshare.com/share/OGq6TLFzsqv5qc5ixY1o+/Screen+Shot+2026-02-04+at+9.15.36+PM.png)

**Step 9 of 9: Publish and Save the Workflow**

This screenshot accompanies step 9 of 9 in the "How to Setup DND Contact Workflow Action" section of "Workflow Action - DND Contact". At this point in the walkthrough you publish and Save the Workflow. For context, this section explains: Follow these steps to add the action to a workflow and configure it for consistent, predictable outcomes. The navigation path used here is Automations > Workflows.

- Path: Automations > Workflows
- How to confirm: Publish and Save the Workflow.
- Controls: Publish, Save, Automations > Workflows, new, workflow, open, existing, + Add New Trigger, trigger, +, add, Action

Full procedure:

1. Log in to your sub-account.
2. Go to Automations > Workflows.
3. Create a new workflow or open an existing one.
4. Click on the + Add New Trigger button to add a trigger (e.g., Customer Booked Appointment).
5. Click + to add an Action and search for Enable/Disable DND.
6. Name the Action.
7. Select DND Direction - Inbound or Outbound.
8. Select Enable or Disable for Selected or All Channels.
9. Publish and Save the Workflow.  <- this image

    

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## **Some Triggers which can be used with the action (But not limited to)**

-   **Appointment Status Changed:**
    
    -   **Trigger:** Use the "Appointment Status Changed" trigger.
    -   **Configuration:** Set a filter for the appointment status to be "Completed" or "Showed" (depending on the terminology used in your system).
    -   **Action:** Add the "DND Contact" action to disable DND, indicating that the contact can now receive communications.
-   **Appointment Scheduled:**
    
    -   **Trigger:** Use the "Appointment Scheduled" trigger.
    -   **Configuration:** Add a condition to wait for a specific period after the appointment time (e.g., 1 hour after the scheduled end time).
    -   **Action:** After the waiting period, add the "DND Contact" action to disable DND, assuming the appointment has been completed.
-   **Task Completed:**
    
    -   **Trigger:** Use the "Task Completed" trigger associated with appointment follow-up tasks.
    -   **Configuration:** Link the task to follow-up actions post-appointment, such as sending a thank you email or a survey.
    -   **Action:** Once the task is marked as completed, add the "DND Contact" action to disable DND, allowing communication to resume.
-   **Custom Field Update:**
    
    -   **Trigger:** Use a "Custom Field Update" trigger where a field is updated to indicate the appointment's completion.
    -   **Configuration:** Create a custom field that is marked when the appointment is considered completed (manually or via another process).
    -   **Action:** When this field is updated, use the "DND Contact" action to disable DND.
-   **Manual Trigger via Internal Notification:**
    
    -   **Trigger:** Set up a process where team members manually update a contact's record or status after verifying appointment completion.
    -   **Configuration:** Use an internal notification or task completion as a trigger.
    -   **Action:** Use the "DND Contact" action to disable DND for the contact.
-   **Contact Created (Inbound Spam Blocking):**
    -   **Trigger:** Use the "Contact Created" trigger when a contact is created via inbound call or SMS.
    -   **Configuration:** Add conditions to identify spam patterns (e.g., phone number format, lack of engagement, or known spam indicators).
    -   **Action:** Use the "DND Contact" action with DND Direction set to Inbound to block future incoming calls and SMS from the contact.

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## **Logging and attribution**

When this workflow action enables or disables DND, GHL Customer Care records it in Conversations and activity logs as:

-   **DND Enabled by Workflows**
-   **DND Disabled by Workflows**

If DND is changed manually by a team member, logs show DND Enabled/Disabled by User. If the contact changes DND, logs show DND Enabled/Disabled by Contact. This applies across all channels.

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## **Example**

**Scenario:** A customer has opted out of receiving promotional SMS but wants to stay updated via email.

1.  Set up a workflow trigger when a contact opts out of SMS communication.
2.  Add the "DND Contact" action.
3.  Configure it to enable DND for SMS only while keeping other channels active.
4.  This setup ensures the contact will not receive SMS notifications but can still receive updates via email or other preferred channels.

This approach respects customer preferences and helps maintain a positive relationship by avoiding unwanted communications.

**Scenario**: A marketing agency wants to block incoming spam calls from cluttering their pipeline with junk contacts.

1.  Set up a workflow trigger when a contact is identified as spam (via custom field, tag, or manual process).
2.  Add the "DND Contact" action.
3.  Configure it to enable DND for all channels with Direction set to Inbound.
4.  This setup blocks incoming calls and SMS from the contact, preventing them from creating noise in your system.

This approach helps agencies maintain clean pipelines by filtering out unwanted inbound traffic.

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### **Related Articles**

-   [How to Use Do Not Disturb (DND)](https://docs.ghlcustomercare.com/docs/contacts/smart-lists/how-to-use-do-not-disturb-dnd)
-   [Workflow Trigger - Contact DND](https://docs.ghlcustomercare.com/docs/workflows/contact-workflow-triggers/workflow-trigger-contact-dnd)
-   [How to Use Mobile App DND in Contacts](https://docs.ghlcustomercare.com/docs/mobile-and-desktop-app/mobile-app/how-to-use-mobile-app-dnd-in-contacts)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com